Ratings based on 592 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fab hotel

Posted Jan 31, 2017
Fab hotel from beginning to end. Great location. Lovely restaurant and reasonable too.
Comment from Hotel Management
Feb 2, 2017 by ME for YOU Service, Hotel Management
Dear Anonymous, Greetings from ME Madrid! First of all we would like to thank you for having chosen ME Madrid during your days in the city and thank you very much for sharing your experienced through Expedia. We are delighted to read that you have been overall impressed with the quality of our hotel and service. Your kind comment will serve as an added inspiration to consistently uphold our high quality standars that you had experienced during your stay with us. If you come to Madrid again, please do not hesitate to visit us, we will be pleased to welcome you back! Best regards, ME for YOU Service
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

LOCATION, LOCATION, LOCATION

Posted Jan 3, 2017
Pros: Internet search
Location: Perfect location, everything nearby.
Even before we got there, we know that it was going to be great. We got a call the day before confirming our reservation, since we book through expedia, that was very comforting, to know that they were waiting for us. Front desk and all employees were super helpful. Go to the terrace and ask for their special drink with canela and orange peel, the bartender own recipe!!! (Juan). Or go to the restaurant, you will not find any more attentive and happy to be there employees. I think it was the supervisor but we went late for breakfast and they still serve us. We were blown away. But, in top of all that, the location was amazing. We never been in Madrid or Spain, but we were able to see everything we wanted, and walk everywhere from the hotel. Walking distance to your choice of restaurants, shops or to the subway. If you are on the fence, stay at ME, you will not regret it.
Comment from Hotel Management
Jan 20, 2017 by memadrid@melia.com, Hotel Management
Dear guest, Thank you very much for your fantastic review about your experience at ME. We are glad to hear you had an amazing experience at The Roof with our great bartender who is a a good asset to our company. I hope to hear from you in the near future. Best regards, ME for YOU Service
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Location, Location, Location.. a really nice hotel

Posted Dec 26, 2016
Pros: The bar/restaurant on the top, the location, the cleanness, the staff, the ambiance
Cons: I just recommend to continue in the same way
Location: Its the best location that you can find, restaurant and important square all around, walking distance to museums and principal avenues.
A really nice hotel, very well located, in front of Plaza Santa Ana, with a lot of options around to drink some wine or eat good food just walking distance, pretty close to museums and interesting areas of the city, with a really nice comfort, well clean rooms, formidable bath and really friendly staff. I really recommended 100%.
Comment from Hotel Management
Dec 27, 2016 by ME for YOU Service, Hotel Management
Dear Jose, Thank you very much for your kind feedback and the time spent on sharing it. We are glad that you enjoyed your stay with us and that you were able to live a real ME experience due to the hotel location, our staff, The Roof bar... We are looking forward to welcoming you back in ME Madrid very soon! Best regards, ME for YOU Service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellently located hotel

Posted Dec 23, 2016
Fantastic location on the buzzy Plaza Sta Ana. Book a lower floor if you can, the banging tunes f the 7th floor rooftop bar go in until 03h30 at the weekend.
Comment from Hotel Management
Dec 23, 2016 by ME for YOU Service, Hotel Management
Dear Anonymous, Greetings from ME Madrid! Thank you very much for writting a review on Expedia regarding your stay at ME Madrid Hotel. We highly appreciate your opinion. We are glad to know that you enjoy our hotel and our location, as you know, our hotel has an irreplaceable location to enjoy touristic visits of our beautiful city and from The Roof you can enjoy an unbeateable views. We hope we will have the pleasure of greeting you again in a near future. Best regards, ME for YOU Service
3 out of 5
by A verified traveler

This hotel is centrally located

Posted Dec 20, 2016
Pros: location
Cons: in room hair dryer
Location: within walking distance to all major sites and restaurants including: puerta del sol, plaza major, el corte ingles, plaza san Miguel and palacio real.
This hotel is centrally located within walking distance to major sites. It's also surrounded by great restaurants. The hotel's exterior is beautiful and the roof top is great for views and cocktails. The rooms are kind of small and the hotel hair dryer does not work. It does not have power and turns off after using for a few seconds. I had to go out and purchase a hair dryer. The room is extremely modern with mood lighting.
Comment from Hotel Management
Dec 23, 2016 by ME for YOU Service, Hotel Management
Dear Anonymous, Greetings from ME Madrid! I would like to thank you for taking your time in sharing your opinion about your experience at our hotel in Expedia. I am pleased to hear that you enjoyed our location which is right in the center of Madrid with many attractions for all tastes around us, moreover I am glad to hear as well that you appreciated our services. On the other hand, we regret if you had any inconvenience with the hair dryer. Please, remind that we are at you disposal 24 hours to give you all the help you need. If you come to Madrid again, please do not hesitate to visit us, we will be pleased to welcome you back! Best regards, ME for YOU Service
5 out of 5
Recommended
for Everyone
by A verified traveler from cairo. egypt

In the center

Posted Dec 12, 2016
Amazing hotel. Amazing stuff magical. Beds Patricia in the reception is amazing she is so helpful and sweat heart thanks a lot me hotel
Comment from Hotel Management
Dec 14, 2016 by ME for YOU Service, Hotel Management
Dear hesham, Thank you for sharing your experience at ME Madrid. We are glad that my colleague Patricia could help you with everything you needed. Once again, thank you for your time. We are looking forward to welcoming you back at ME Madrid very soon! Kind regards, ME for YOU Service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, Cal

Posted Nov 30, 2016
Staff was great. Location of hotel is convenient to everything.
Comment from Hotel Management
Dec 1, 2016 by ME for YOU Service, Hotel Management
Dear guest, We would like to thank you for your positive feedback ! We are glad you were satisfied with the service and the location of the hotel! We believe that you had a pleasant stay with us! Our ME team is hoping to welcome you back to our hotel in the near future and to make your next visit even more enjoyable! Best regards, ME for YOU Service
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel at the great location

Posted Nov 7, 2016
Location: The location is amazing, walking distance to any sight seeing, restaurant and shopping.
Great modern hotel, very clean. Stuff is competent, friendly and helpful.
Comment from Hotel Management
Nov 7, 2016 by ME for YOU Service, Hotel Management
Dear Erin, Greetings from ME Madrid! We highly appreciate your opinion and your comment shared on Expedia. We are glad to hear that you enjoy your stay with us, the staff created for you a memorable experience and our location, as you noticed is perfectly located to only few steps away from the most important touristic places, interesting restaurant and shopping áreas, allowed you enjoy Madrid. We are looking forward to welcome you back. Best regards, ME for YOU Service
2 out of 5
by A verified traveler from MIAMI, United States of America

Not enough

Posted Oct 24, 2016
Pros: Location, outside look, rooftop bar.
Cons: I would stay but there are many things to improve.
Location: Location was great!
Unfortunately the room was too small and not clean enough. The shower was really dirty, like fool of mug. Pretty disgusting to take a bath there. I wouldn't again since I believe Madrid offers many better options for that price.
Comment from Hotel Management
Oct 24, 2016 by memadrid@melia.com, Hotel Management
Dear Juan Pablo, Firstly, thank you so much for choosing ME Madrid in your recent visit and for sharing your comments via Expedia.com. I would like to apologize if you feel that the size of the room did not exceed your expectation. Please contact us in advance in your next reservation and we will be pleased to find the room category that fits your needs and requirements. Concerning your complaint about the cleanliness, allow me inform you that I am passing on your comments to the Housekeeping Manager in order to take them into consideration and prevent them in the future. Being said that, we would like to redeem ourselves looking forward to hearing from you soon. Sincerely, ME for YOU Service
5 out of 5
Recommended
for Everyone
by A verified traveler from East Sussex, UK

Frequent Guest

Posted Oct 23, 2016
Location: Very central - all tourist spots within walking distance.
I have one long weekend in Madrid each year ( four nights) and always stay at this hotel - I received a room upgrade this time - the room was spacious - the bathroom was fabulous - the hotel staff very helpful - I did not have breakfast in the hotel but had tapas and cocktails in the restaurant two of the evenings which was excellent - unfortunately the evening weather was against spending much time in the Roof Top Bar - the views from this bar are wonderful - the hotel is centrally located and close to all tourist spots - there seems to be a renewed effort by Madrid to promote itself as a tourist city and I liked their slogan "Madrid is about you" - a great city for a relaxing break.
Comment from Hotel Management
Oct 24, 2016 by memadrid@melia.com, Hotel Management
Dear David, Thank you very much for your excellent comments in Expedia about your recent stay at ME Madrid hotel. We would also like to thank you for choosing us every time you visit the city and your kind loyalty to the ME by Melia brand. It is very satisfying to know that you enjoy our services and we do hope you full enjoy our The Roof the next time in Madrid. We look forward to welcoming you back very soon. Best regards, ME for YOU Service