Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from sevilla

Ubicación perfecta

Posted Dec 7, 2016
para una familia de 6, que ha aprovechado al máximo su estancia de 5 días en Madrid, el apartamento ha estado en cuanto a ubicación, maravilloso. En comodidad no tanto, al ser un dúplex, el altillo donde está la cama de matrimonio y un baño, es abuhardillado... así que tienes que estar agachado constantemente. El sofá cama era muy ,muy ruidoso. Cada vez que se movían los que dormían ahí, se despertaba todo el mundo. Las 2 camas del otro dormitorio, muy comodas. Había como 5 perchas para 6 personas y 5 días... de limpieza estaba fenomenal, además parece recién renovado, y se ve todo muy nuevo. Es amplio y luminoso. La calefacción es fantástica. Si vuelvo a Madrid, intentare quedarme aquí otra vez.
4 out of 5
by A verified traveler from Mar del Plata

Apartamento cómodo y amplio muy cerca del centro h

Posted Nov 30, 2016
Es un apartamento de 1 dormitorio un tanto pequeño, cocina comedor amplia y baño. Buen wifi incluido y sin caja de seguridad pero es muy seguro el lugar y la zona La recepción no funciona todo el día ya que no es un hotel sino están de 11 a 19 hs. Está muy bien equipado aunque no tenía tostadora la cual pedimos y la tuvimos a los 2 días, cocina, vajilla básica, heladera, lavarropas. Muy cerca de la plaza del sol, a unos 7 minutos caminando. Zona muy segura y con restaurantes muy cercanos
Comment from Hotel Management
Dec 2, 2016 by SmartRentals, Hotel Management
Estimado Adrian, En primer lugar le agradecemos su comentario. Tenemos en cuenta todas sus observaciones para seguir mejorando día a día y ofrecer el mejor servicio a nuestros clientes. Nos alegra saber que pudo disfrutar satisfactoriamente de las instalaciones de nuestros apartamentos y de su magnifica ubicación. Esperamos volver a verlo pronto. Un saludo cordial,
5 out of 5
by A verified traveler

Posted Nov 22, 2016
Thank you!!!!!
Comment from Hotel Management
Nov 30, 2016 by SmartRentals, Hotel Management
You're welcome!!
4 out of 5
by A verified traveler

Posted Nov 1, 2016
Location: Posizione fantastica per raggiungere a piedi le maggiori attrazioni. Quartiere delizioso, pieno di locali per mangiare e bere anche a prezzi contenuti
Camere pulite e silenziose anche se non grandissime. Letto confortevole. arredamento abbastanza curato
Comment from Hotel Management
Nov 10, 2016 by SmartRentals Team, Hotel Management
Dear guest, thank you for your comment, we are glad that you enjoyed your stay with us and the centrally location our building has. Hope to see you again. Kind Regard, SmartRentals Team
4 out of 5
by A verified traveler

Posted Oct 13, 2016
전체적으로 위치도 좋고 객실로 깨끗하고 편안했습니다. 단, 아파트 Main gate 와 room 에 대해서 열쇠로 열어야 들어가는데, 열쇠가 잘 되지 않아 너무 애를 먹었습니다. 이는 제 room 만 그런것이 아니라 전체 아파트가 열쇠가 잘 되지 않는것 같습니다. 또한 room 안에서 밖으로 나올때도 열쇠로 열고 나와야해서 늘 열쇠를 갖고 다녀야하는 불편함이 있었습니다. 그외는 마트도 가깝고 너무 좋았습니다.
3 out of 5
by A verified traveler from Ottawa

OK stay

Posted Sep 2, 2016
Pros: Location and staff
Cons: Some small fixes here and there will definitely make this place a 4.5 stars
Location: Awesome and close to museums, metro, public transportation, royal palace and many great restaurants and squares.
The place is not bad overall; I rate it 3.5 stars max. Here are the good and bad: Good: 1. Location is great; very central and close to everything 2. Staff is very friendly and accommodating. We got in early and they took care of our luggage until check in time, while we were touring the city 3. Apartment is big enough to accommodate 5 people Bad: 1. Not enough hot water. If you want to take a shower the hot water tank is enough for 3 people only. Plan to take showers in separate times 2. Internet is bad and very flaky 3. It could be cleaner a bit
Comment from Hotel Management
Sep 9, 2016 by SmartRentals, Hotel Management
Dear Guest, We are happy to see that in the overall the apartment was good for your during your stay. It is true that one o our biggest advantages is our location, right on Madrid city center. And also our reception department, that is always there to help from the check in to the check out. We really appreciate to know all of our guest opinions, so we can improve and offer a better service. We take note of all of your suggestions, and we will work on them. For example, the hot water capacity depends in which kind of apartment you rent, the bigger the apartment, the bigger the water tank. For the wifi, you can always try to ask for some help to our staff, they will for sure try and solve the problem. And for the cleaning, we are taking this in account, and as said, we are going to try and improve. Thank you very much for your comment and visit. We will love if you visit us again and see our improvements. Kind regards, SmartRentals.
3 out of 5
by A verified traveler from Toronto, Canada

Reasonable apartment at reasonable cost

Posted Aug 15, 2016
We got the three bedroom apartment. It had limited air-conditioning that was challenging in the summer heat. They tried to assist with extra fan and covering windows which made it a bit dark and gloomy. Other guests with smaller apartments were fine. Staff was helpful and location was close to attractions.
5 out of 5
by A verified traveler

Excellent

Posted Aug 14, 2016
Walking distance to all the sites. Apartment was clean and spacious.
Comment from Hotel Management
Oct 26, 2016 by SmartRentals, Hotel Management
Dear guest, thank you for your comment, we are really happy to know that you have enjoyed our apartment. We hope to see you again. kind regard. Smartrentals.
5 out of 5
by Lisa from Melrose Massachusetts

Great choice for family apartment in madrid

Posted Aug 12, 2016 on Hotels
Nice large duplex apartment for family of 5. Clean. Great service from staff but definitely feels like you are immersed into Madrid neighborhood living. Very happy to have chosen this spot. Great local bars and markets. Not far of a walk to puerto del sol. Lovely.
5 out of 5
by Yair

This traveler left a rating score only Posted Aug 10, 2016 on Hotels