Lobby sitting area

Reviews of Melia Barajas

4 out of 5
Melia Barajas
Avenida de Logrono, 305, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1011 reviews" "
Rating 8 - Good. 247 out of 1011 reviews" "
Rating 6 - Okay. 86 out of 1011 reviews" "
Rating 4 - Poor. 26 out of 1011 reviews" "
Rating 2 - Terrible. 40 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, amenities
Beautiful and extremely well taken care of. The staff was very kind & helpful. Offering the shuttle service, with such convenience is an amazing perk. Five stars!
Stayed 1 night in Mar 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 27, 2024
Dear Ms Dawn,Thank you to share your feedback with us.We are delighted to hear that our dedicated staff made a positive impact on your stay and that you appreciated the convenience of our shuttle service. It's wonderful to know that the beauty and upkeep of our property met your expectations, and we are proud to provide a seamless room experience with high standards of cleanliness and amenities. Our team is committed to delivering a service culture that ensures every guest feels well taken care of.We look forward to welcoming you back on a future visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the food at dinner was absolutely terrible.
Stayed 1 night in Mar 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 27, 2024
Dear Mr. Paul,We'd like to thank you for taking the time to review your experience.We're truly sorry to hear that your dining experience did not meet your expectations. Our Trasluz Restaurant is usually celebrated for offering a delightful taste of local cuisine, and we regret that we missed the mark during your visit. Rest assured that we are dedicated to providing exceptional gastronomic experiences and your feedback is valuable to us.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

2/10 Terrible

Jonathan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool clearly hasnt worked for months. Green algae . Filthy.
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 25, 2024
Dear Mr. Jonathan,Thank you for taking the time to review your visit.We're delighted to hear that you found our room cleanliness to be impeccable and appreciated the service provided by our team. Our commitment to service culture is reflected in the effort to maintain high standards of cleanliness and guest satisfaction. However, we regret to hear about your experience with the pool. Please be assured that our outdoor pool is a highlight for many guests, particularly during the summer period, and it is maintained with utmost care. We apologize for any inconvenience this may have caused during your stay and we will certainly look into your comments to ensure our facilities are always at their best. Additionally, we acknowledge your comments regarding certain aspects of the hotel's condition and room amenities. While we strive to provide a comfortable room experience for all our guests, we continuously look for ways to enhance our facilities and appreciate your insights.We hope you will come and stay with us again. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Good

Georges

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and convenient location, as well as great amnesties and services
Stayed 1 night in Mar 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 18, 2024
Dear Mr Georges,Thank you for taking the time to share your opinion with us.We're thrilled to hear that you appreciated our convenient location and the amenities we offer. Our team takes great pride in fostering a service culture that ensures each guest has an exceptional room experience. It's wonderful to know that our commitment to cleanliness and service made a positive impact on your visit. We are continuously striving to enhance our facilities and guest experiences, including our gastronomic offerings at Trasluz Restaurant, to enrich your stay even further.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby is beautiful and modern. Rooms are of an older style.
Stayed 1 night in Mar 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 18, 2024
Dear Ms Susan,Thank you for sharing your review.We're delighted you found our lobby to have a beautiful and modern design, reflecting our commitment to providing an inviting first impression. While our rooms have a more classic style, they serve as a tranquil retreat complemented by rich colors and luxurious fabrics. We understand that you may have found some aspects of the room not to your preference, and we continuously strive to enhance our room experience for all our guests. Rest assured, we offer an array of gastronomic experiences at our Trasluz Restaurant and GAIA Pool Bar, which are designed to delight your palate without having to step outside the hotel.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Ryan, Kernersville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 1 night in Mar 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 15, 2024
Dear Mr Ryan,It was a pleasure to receive this kind review of your time with us.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Good

Corinne

They need a daytime porter otherwise all good
Stayed 1 night in Mar 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 15, 2024
Dear Ms Corinne,Thank you for sharing your feedback.We are delighted to hear that your overall experience was positive. We regret to hear that you missed the presence of a daytime porter; please rest assured that we are committed to providing a complete service culture that meets the needs of our guests. Our dedicated team strives to ensure every aspect of your room experience is comfortable and we are always looking for ways to enhance our guest services.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent service
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 11, 2024
Dear Ms Nataly,Thank you for positively reviewing your visit.It is wonderful to hear that enjoyed your time with us.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Wayne

Stayed 1 night in Mar 2024

10/10 Excellent

Yamily

Traveled with family
Liked: Cleanliness, amenities
Service was excellent
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 4, 2024
Dear Mr Yamil,Thank you for taking the time to share your opinion with us.We're delighted to hear that our service met your expectations and that the cleanliness and amenities of our rooms provided a 100% satisfactory experience. It is our pleasure to maintain a high standard of service culture, ensuring that every guest enjoys a comfortable and memorable room experience.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

6/10 Okay

jeannette

Traveled with family
Liked: Cleanliness, staff & service
Nice dated hotel. Great restaurant. Horribly uncomfortable bed was big enough to make it 3 stars. It was like sleeping on the floor. Bedding was nice so expected a comfortable bed. Huge bummer
Stayed 1 night in Feb 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Feb 19, 2024
Dear Jeannette,Thank you for taking the time to review your stay with us.We're delighted to hear that you found our Trasluz Restaurant to your liking, offering a taste of the best local gastronomic experiences without the need to venture out. However, we regret to hear that the bed comfort did not meet your expectations. While some guests prefer a firmer sleeping surface, we understand that this is not ideal for everyone, and we strive to ensure a restful room experience for all our visitors. Please rest assured that we are attentive to all comments and are committed to providing a service culture that focuses on the wellbeing of our guests.We very much look forward to welcoming you again. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Frequent shuttle service to and from airport. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Feb 19, 2024
Dear Ms Diane,Many thanks for this high rating.We're delighted to hear that you found our shuttle service frequent and reliable, ensuring a smooth connection between our hotel and the Adolfo Suárez Madrid-Barajas Airport. It's also gratifying to know that you experienced comfort and cleanliness in our rooms, which is a testament to our dedication to providing a superior room experience. We hope you had the opportunity to enjoy our gastronomic experiences at Trasluz Restaurant or the refreshing options at GAIA Pool Bar during your stay.However, I notice your ratings suggest there might have been aspects of our service or hotel condition that fell short of your expectations. While you haven't specified these in your review, I want to assure you that we are committed to a service culture of constant improvement and guest satisfaction. Our team is always on hand to address any concerns and ensure that every guest's stay is memorable for all the right reasons.We look forward to the pleasure of seeing you again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Jorge Antonio

Liked: Property conditions & facilities
Todo fue bueno
Stayed 1 night in Feb 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Feb 5, 2024
Estimado Jorge Antonio,Muchas gracias por su magnífica valoración tras su paso por nuestro Meliá Barajas.Nos complace saber que todo fue de su agrado. Es un placer para nosotros ofrecer un servicio de calidad y una experiencia de habitación confortable, así como opciones gastronómicas de primer nivel. Esperamos que haya disfrutado de nuestras instalaciones y servicios, como los traslados al aeropuerto y nuestra piscina al aire libre.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Francisco Eduar Gamez

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, cleanness, service at a high level
Stayed 5 nights in Jan 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 29, 2024
Dear Mr Gamez,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear that our staff's dedication to service culture contributed to a positive room experience during your stay. Furthermore, it's rewarding to know that the cleanliness of our hotel met your expectations, reflecting our team's commitment to providing a pristine environment for our guests. Your recognition of the service provided is greatly appreciated and underlines our efforts to offer memorable gastronomic experiences to all who dine with us.We look forward to seeing you again.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Good

Adnan

Traveled with partner
Liked: Cleanliness, staff & service
Has really nice restaurant, staff was nice also
Stayed 1 night in Dec 2023
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 26, 2024
Dear Mr Adnan,Thank you for taking the time to share your feedback.We're delighted to hear that our restaurant's gastronomic experiences met your expectations and that our team's service culture contributed positively to your stay. It's great to know that the cleanliness of your room was up to standard. We take note of your observations regarding the hotel's condition and room amenities. Our commitment to providing an exceptional room experience is unwavering, and we continuously strive to enhance our facilities to ensure guest satisfaction.We look forward to welcoming you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Antonio

Stayed 1 night in Jan 2024

10/10 Excellent

luz

Liked: Cleanliness, staff & service, property conditions & facilities
Good place near the airport, the shuttle was good
Stayed 1 night in Jan 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 22, 2024
Dear Ms Luz,Many thanks for this high rating.We're thrilled to hear that you found our shuttle service convenient for your travels. It is indeed our aim to provide a seamless connection between the hotel and Adolfo Suárez Madrid-Barajas Airport. We also take great pride in maintaining the cleanliness of our rooms and are delighted that this met your expectations. Your positive ratings for our hotel condition and service are much appreciated, as our team strives to ensure a pleasant stay for every guest.We hope that you will return on another occasion. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Joseph, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot for overnight stay between flights. Close to airport, friendly and helpful staff, and clean comfortable rooms.
Stayed 1 night in Jan 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 22, 2024
Dear Mr Joseph,Thank you for such a positive review of your stay.We're delighted to hear you enjoyed the proximity to the airport and found our staff friendly and helpful. Your satisfaction with the cleanliness and comfort of our rooms is also wonderful to note, as we take great pride in our high standards of service and hospitality.We appreciate your positive feedback and are thrilled that you had a pleasant stay during your travels.We look forward to welcoming you back for another memorable experience.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the air conditioner
Stayed 1 night in Jan 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 22, 2024
Dear Sara, Thank you for giving us an excellent review.We're thrilled to hear that you found our room cleanliness, hotel condition, service, and amenities to be of high standard. We take pride in offering a clean and comfortable environment, backed by attentive service. It's great to know our efforts resonated with you. We are concerned, however, about the issue you faced with the air conditioning. While our rooms do feature individual air conditioning controls, we recognize that the system may not have met your expectations. We appreciate this feedback as it helps us focus on areas of improvement to enhance our guest experience.We hope that you will return in the future. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

6/10 Okay

Nathalie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

marta, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do a great job with pickup and drop off to the airport, 5minutes to 1,2 & 3 and 10 minutes to 4. What is truly assume, the Madrid Metro is a 10min walk with additional service to the terminals but also access to Central Madrid if you want a quick visit to the city. One of the best inclusive breakfast services I have experienced.
Stayed 1 night in Jan 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 22, 2024
Dear Mr Dominic,Thank you for such a positive review of your stay.We are thrilled to hear that our airport pickup and drop-off services met your expectations and that the convenient location provided you easy access to both the airport and central Madrid. It's wonderful to know that our breakfast service stood out as one of the best you've experienced. We take pride in our hotel's cleanliness and are glad to see it reflected in your 100% satisfaction rating. Additionally, we're pleased that our overall service and room amenities made a positive impact during your stay.We look forward to welcoming you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the big bath tub and the towel warmer. The room was beautiful!
Stayed 1 night in Jan 2024
Response from María Fdez. de Valderrama, Voice of Customer Coord on Jan 10, 2024
Dear Ms Diane,Many thanks for this high rating.We are delighted to hear that you enjoyed the luxurious touch of the big bathtub and the convenience of the towel warmer in your room. It's wonderful to know that the room's beauty and cleanliness met your expectations and that our service and room amenities provided you with a comfortable stay. Our team takes great pride in maintaining the high standards of our accommodations and services, and your recognition is truly appreciated.We look forward to welcoming you back.Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

4/10 Poor

Maria, dania beach

This propertybisnoutdated and old. I paid $350 for a family room and it was confortable but horrible and old.
Stayed 1 night in Jan 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 16, 2024
Dear Maria,Thank you for taking the time to share your feedback,While we're glad to hear that you found the family room comfortable, we regret that aspects of the room did not meet your expectations. Our hotel prides itself on the convenience and comfort we aim to provide our guests, including our well-regarded dining options and free airport shuttle service. We understand that our furnishings may have a classic style, and we recognize that this might not align with modern preferences. We are continuously working on improvements, and your insights are valuable to us in this ongoing process.We certainly hope that we can welcome you back again. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Fe

Stayed 1 night in Jan 2024

6/10 Okay

Marisa

Disliked: Staff & service, property conditions & facilities

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel in perfect conditions. Comfortable.
Stayed 1 night in Dec 2023
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 15, 2024
Dear Guest, Thank you for this review of your recent stay.We're delighted to hear that you found our hotel comfortable and in perfect condition despite its history. Our team works diligently to maintain a high standard of cleanliness and overall condition, which is reflected in your 80% satisfaction rating in these areas. It's great to see that our services have met your expectations as well. We recognize that there is always room for improvement and remain dedicated to enhancing our guest experience.We look forward to welcoming you again. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Dean, Hickory

Stayed 1 night in Dec 2023

10/10 Excellent

Jon, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amaia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MELIA BARAJAS
I was only going for a few hours, so the price seemed me to high
Stayed 1 night in Dec 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Dec 28, 2023
Dear Amaia,Thank you for taking the time to share your review.We're delighted to hear that you found our rooms to be spotlessly clean and the overall condition of our hotel to be satisfactory. It's also great to know that you were comfortable during your stay. However, we understand that you found the price to be high for a short visit, and we appreciate your feedback on this matter. Our hotel is committed to providing excellent service and accommodations, and we strive to offer competitive rates considering our prime location with excellent connections to the airport and IFEMA, as well as our comprehensive amenities including free airport transfer, outdoor pool, and a range of dining options.We hope to have the pleasure of seeing you again in the future. Wishing you a wonderful holiday season and a Happy New Year!Kind regards,María Fdez. de Valderrama, Voice of Customer Coordinator

8/10 Good

Samy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit dated. But the staff was excellent and welcoming. Our dinner and breakfast was delicious.
Stayed 1 night in Dec 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Dec 28, 2023
Dear Samy,Thank you for commenting on your stay.We're thrilled to hear that our staff made a great impression and that both your dinner in our Trasluz Restaurant and the international breakfast buffet were to your liking. Our team strives to provide exceptional service and culinary delights. Although you found some aspects of the hotel to be a bit dated, we are glad that the overall experience was enjoyable. We continuously work on maintaining and updating our facilities to ensure our guests' comfort.We hope to have the opportunity to welcome you back on a future occasion. Wishing you a wonderful holiday season and a Happy New Year!Kindest regards,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tami

Hotel near airport.
Great hotel to stay at before a flight!
Stayed 1 night in Dec 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Dec 28, 2023
Dear Ms Tami,Many thanks for this high rating.We are glad that you had a pleasant stay with us and appreciated our convenient location. We hope to see you again on a future visit.Wishing you a wonderful holiday season and a Happy New Year!Kind regards,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

Klaus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall good stay
Stayed 1 night in Dec 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Dec 22, 2023
Dear Mr Klaus,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion. Wishing you a wonderful holiday season and a Happy New Year!Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos A.

Stayed 1 night in Dec 2023

10/10 Excellent

Leigh, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

William

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Alberto

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at MB on numerous occasions in order to make an early flight. The airport shuttle is very reliable. The hotel is spotlessly clean. The breakfast buffet is outstanding. Great airport hotel choice.
Stayed 1 night in Nov 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Nov 30, 2023
Dear Ms Susan,Thank you for such a positive review.We're thrilled to hear that our airport shuttle service met your expectations, providing reliable transportation for your early flights. It's wonderful to know our commitment to cleanliness has been recognized, as we strive to maintain impeccable standards throughout the hotel. Our team is also glad that the breakfast buffet was a highlight of your stay, offering a wide variety of choices to start your day right.We look forward to welcoming you again. Best regards,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room had 4 beds which made it comfortable for our family of 4
Stayed 1 night in Nov 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Dec 18, 2023
Dear Ms Sara, Thank you for taking the time to review your stay.We're thrilled to hear that our family room comfortably accommodated your family of four. Our aim is to provide a welcoming and suitable environment for families, and it's great to know we achieved this for you.Regarding the amenities, we appreciate your positive rating and are pleased that most facilities met your expectations. We continuously strive to offer our guests the best possible service and amenities, including our flat-screen TVs, laptop safes, and coffee makers available in most accommodations.It would be our pleasure to have you return on another occasion. Wishing you a wonderful holiday season and a Happy New Year!Very best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Nov 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Nov 21, 2023
Dear Mr Eric,Thank you for your review.We're thrilled to hear that the cleanliness of our rooms, the condition of our hotel, the service provided, and the amenities offered met your expectations and contributed to a wonderful stay. Our team works diligently to ensure that every guest enjoys a comfortable and satisfying visit, and it's rewarding to know that we've succeeded in this regard. We're delighted that you found the property to be beautiful and that you had a positive experience overall. Your kind words are greatly appreciated and have been shared with our staff. We continuously strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us maintain and improve our standards.We look forward to seeing you again on another occasion.Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

8/10 Good

Anna, Guatemala

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything is nice at the hotel, but some staff members at the front desk are not very kind
Stayed 2 nights in Nov 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Nov 21, 2023
Dear Anna, Thank you for this review of your recent stay.We're delighted to hear that you found many aspects of your stay to be enjoyable. We take pride in our hotel's cleanliness and condition, and it's gratifying to know that these met your expectations. We regret to hear that your interaction with some of our front desk staff did not meet the high standards of service we strive to provide. We understand the importance of a warm and professional welcome, and we apologize for any lapse in service you may have experienced. Please rest assured that we are committed to continuous training and improvement of our team to ensure that all guests receive the courteous and efficient service they deserve.We look forward to the pleasure of seeing you again. Best regards,María Fdez. de Valderrama, Voice of Customer Coordinator

10/10 Excellent

Teri

Stayed 1 night in Nov 2023

8/10 Good

Sergio

Stayed 1 night in Nov 2023

10/10 Excellent

Mayra

Traveled with group
Liked: Staff & service, property conditions & facilities
The hotel is close to the airport and provides a free shuttle service. The lobby bar is very attractive and the dinner we had was quite good.
Stayed 1 night in Nov 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Nov 13, 2023
Dear Ms Mayra,Many thanks for this high rating.We are delighted to hear that you appreciated our convenient location near the airport and the complimentary shuttle service. It's great to know that you enjoyed the ambiance of our lobby bar and had a satisfying dinner at our Trasluz Restaurant.We have taken note of your feedback regarding room cleanliness and would like to assure you that we strive to maintain high standards in this area. We apologize for any inconvenience you may have experienced during your stay.We look forward to welcoming you back on a future visit.Kind regards,María Fdez. de Valderrama, Voice of Customer Coordinator

6/10 Okay

Ernest

Disliked: Amenities, property conditions & facilities
Air conditioner. Not working bathroom is a death trap very uncomfortable
Stayed 1 night in Nov 2023
Response from María Fdez. de Valderrama, Voice of Customer Coord on Nov 13, 2023
Dear Ernest,Thank you for taking the time to review your stay.We are glad to hear that you found our hotel clean and our staff helpful during your stay. However, we regret to learn about the issues you encountered with the air conditioning and the bathroom. Our rooms are equipped with individual air conditioning controls, and we encourage our guests to reach out to our 24-hour reception for assistance with any concerns. We understand that the bathroom in our standard rooms may be smaller than desired, and we recommend considering our Superior or Premium rooms for a more spacious experience in the future.We hope we will have the opportunity to see you again in the future. Best regards,María Fdez. de Valderrama, Voice of Customer Coordinator