Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

The only thing is the Breakfast was too Expensive!

Posted Jul 2, 2016
Was Good Time There!! I'll Recommend it!! The Pool is very nice!! the Room are Grate!! Only the Bar the Have
Comment from Hotel Management
Jul 4, 2016 by Assistant Manager., Hotel Management
Dear guest, We would like to provide our sincere grateful for your recent visit and sharing your experience. We celebrated you had enjoyed your visit and we will be delighted to welcome you again. Warmest regards. Emilio Zamoro.
5 out of 5
by A verified traveler from Maranello

Tre giorni gradevoli a Madrid

Posted Jun 10, 2016
Pros: Direi tutto nel complesso, ma l'assortimento della colazione é superiore
Cons: Disponibilitá dell'utilizzo piscina, troppo limitato dalle 5 alle 7
Location: Ottima posizione in zona tranquilla soprattutto nel weekend
Un bel ponte quello del 2 giugno sfruttato al massimo, bella città, ottimo cibo, splendido hotel a due passi dalla Metro linea 10.....in tre giorni ci si ricarica le batterie mentali......fatelo
Comment from Hotel Management
Jun 13, 2016 by Assistant Manager, Hotel Management
Gentile Cliente, E 'un grande piacere per aver goduto la vostra visita e siamo felici ed entusiasti di raccontare la loro presenza. Ricevere un caloroso saluto. Emilio Zamoro.
5 out of 5
by A verified traveler from london

great location

Posted Jun 6, 2016
Pros: reasonably priced but top quality
Cons: at outside bar the canopies were pulled over for everyone...we wanted to sit in the sun (English) but they are all on one setting either back or cover
Location: bernabeu, access to metros for ease of travel. lots of local bars and restaurants
hotel in banking district but close to 2 metro lines so great access into the old city/plazas sights. would stay there again, concierge service excellent in securing reservation at busy city centre restaurant.
Comment from Hotel Management
Jun 10, 2016 by Assistant Manager, Hotel Management
Dear guest, we are delighted to provide our sincere grateful for your recent visit to the Meliá Castilla. It´ll be a fantastic pleasure to see you back again at the hotel. Warmest regards. Emilio Zamoro.
4 out of 5
by A verified traveler from Jeddah

Excellent Hotel in central Madrid.

Posted May 28, 2016
Pros: The location and staff attitude.
Cons: The bar / restaurant area is totally lacking in proper staff levels and any degree of management.
Location: Great restaurants nearby - Italian on the corner and Irish pub 2 blocks away.
A 5 star hotel with a 4 star rating. Only blemish is the hotel bar /restaurant where the lack of staff affects the requisite service levels to enable you to relax at the end of the day. Hotel is ideally situated just off the main thoroughfare in a quiet district. Taxis are always on hand to enable you explore the older parts of the city. This is may 2nd stay and I will return but something really has to be done re th lack of proper bar staff.
Comment from Hotel Management
Jun 10, 2016 by Assistant Manager, Hotel Management
Dear Peter, thanks so much for your recent visit to the hotel and sharing you rexperience to other guests. We appreciate your comments. They show your feeling and that is the most important thing for us. We usually recieve positive comments about The Level experience but your experience will make us improve. I´m sure. We´ll be delighted to see you back again. Yours sincerelly. Emilio Zamoro.
5 out of 5
by A verified traveler

Posted May 6, 2016
Perfectly placed hotel for both leisure and business. Fantastic businesses facilities, height of cleanliness and a pleasure to stay. Also very well placed for any Real Madrid visit. Very impressive hotel.
Comment from Hotel Management
May 9, 2016 by Assistant Manager, Hotel Management
Dear guest, Thanks for your kind comments that make us very happy. We hope tosee soon. Regards
5 out of 5
by A verified traveler

hotel p executivos, confortavel e silencioso

Posted May 3, 2016
Location: otima lanchonete/restaurante VIPS próxima
tudo otimo, com exceção da cobrança em duplicidade ainda pendente devido cancelamento da primeira reserva. Aguardo solução. Não vejo boa vontade no atendimento do site. Liguei de São Paulo p o hotel em Madrid, falei c Sarah da reserva no hotel e ela me havia garantido q a primeira reserva havia sido cancelada, mas o SITE cobra em duplicidade. O hotel GARANTIU q não cobrou pela primeira reserva. AGUARDO RESPOSTA DO SITE
Comment from Hotel Management
May 17, 2016 by Emilio Zamoro. Adjunto a Dirección., Hotel Management
Estimado cliente, É um prazer ter tido a sua presença no Meliá Castilla. Estamos contentes que a sua experiência tem sido positiva e que todos os esforços da nossa equipe têm cumprido as suas expectativas. Teremos o maior prazer para recontar sua visita ao hotel. Receber uma calorosa saudação, Emilio Zamoro Assistant Manager
5 out of 5
by A verified traveler from London

Excelletn room!

Posted Apr 30, 2016
Pros: We loved the big room and the theme of the room. It's not modern but it's well designed and clean.
Cons: The only down fall about it is the TV, it doesn't have the control to convert the audio to English. We we're a bit frustrated about this matter becaus
Location: Very close to the place where we want to be. We visited Real Madrid stadium, it's just walking distance from the hotel & near 2 Metro stations.
It was a good experience and the staff are helpful.
Comment from Hotel Management
May 3, 2016 by Assistant Manager., Hotel Management
Dear guest, we would like to provide our sincere grateful for your recent visit and your nice comment about the hotel. We´ll be delighted to see you back again. All the staff remain at your entire disposal. Warmest regards. Emilio Zamoro.
4 out of 5
by A verified traveler

Posted Apr 29, 2016
hôtel situé dans le quartier d'affaires, le métro et les bus sont situés à 5 minutes à peine de l'hôtel (station cuzco ligne 10), à 15 min à pied du stade santiago bernabeu et le centre ville est facilement accessible grace à la ligne de métro. je recommande cet hotel
Comment from Hotel Management
May 5, 2016 by Adjunto a Dirección., Hotel Management
Cher client, il est un grand plaisir pour Meliá Castilla ont apprécié votre visite et je vous remercie de la recommandation faite à d'autres clients et commentaires. Ils aident toujours nous améliorer. Il est un palcer de la voir à l'hôtel. Sincères salutations.Emilio Zamoro.
5 out of 5
by Julio

Posted Apr 23, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Assistant Manager, Hotel Management
Dear Julio, we´d like to provide our sincere grateful for your comments and positive score after visitn The Meliá Castilla. We´ll be delighted to see you back soon. All the staff remain at your entire disposal. Emilio Zamoro. Assitant Manager.
4 out of 5
by A verified traveler from Glasgow

Second Stay

Posted Apr 16, 2016
Pros: The staff. And the breakfast buffet is spectacular!
Cons: Decor could be updated. I don't know that in the days of 'Magic Sponges' that scuff marks on walls is acceptable.
Location: Lots of places to eat if you go off the main road of Calle Capitan Haya. Cuzco underground 5 mins' walk and Santiago Bernabéu 10 min walk.
In some ways I wasn't as blown away with the hotel this visit as I was last time. The room was barely cleaned on one of our days, with the bin not even being emptied. And the decor in our connected rooms was, generally, more tired looking than our previous stay. There was also more noise, but the hotel was significantly busier this time. Staff were again so welcoming and friendly, with all speaking a good level of English, and although we didn't need to be spoken to in English, it was nice to have the option when we were tired and couldn't do our Spanish justice. The minor points against our stay will not put us off from staying again, however it's likely that we would do so in the depths of low season next time.
Comment from Hotel Management
Apr 26, 2016 by Emilio Zamoro, Assistant Manager., Hotel Management
Dear Caroline, We´d like to provide aur sincere grateful for your new visit to The Meliá Castilla and your comments. We celebrate you will come back again and I hope you´ll feel like positive all the changes that we´re introducing day after day. I remain at your entire disposal. Emilio Zamoro.