Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from UK

Excellent hotel close to Bernabéu Stadium

Posted Sep 20, 2016
The hotel is excellent. The room was outstanding and the staff excellent. It is close to the Bernabéu football stadium and Metro station. My only negative is that the water and coffee facilities in the room were not replenished.
Comment from Hotel Management
Sep 20, 2016 by Emilio Zamoro, Assistant Manager., Hotel Management
Dear guest, We would like to provide our sincere grateful for your recent visit to The Meliá Castilla. We consider that details are important to get sucess. i´m sure we will get your five points in your next visit to the hotel. Thanks so much for your kind comments.
5 out of 5
by A verified traveler from nh

very good hotel in the business area.

Posted Sep 18, 2016
Pros: no problems everything is wounderful
Cons: nothing
Location: its in a business area with small sops in between
the peope in this hotel will do almost anything for you the area has some small shops and restaurants it is a short walk to anything you may need pharmacy ,food
Comment from Hotel Management
Sep 19, 2016 by Assistant Manager, Hotel Management
Dear guest, We would like to provide our sincere grateful for your recent visit to the hotel. We´ll be delighted to see you back again. All the staff remain at your entire disposal. Warmest regards, Emilio Zamoro Assistant Manager
5 out of 5
by A verified traveler from Wiltshire UK

Excellent well located hotel for our long weekend

Posted Sep 14, 2016
Pros: Just had everything we wanted to make our long weekend very comfortable.
Cons: To be honest - nothing.
Location: Slightly out of town in pleasant area, quiet at weekend but busier in the week. Plenty of restaurants dotted around. About 10 mins easywalk to metro.
Couldn't fault this hotel. Our requested no smoking twin room was excellent. A good size with comfortable beds and a lovely bathroom and shower. Free room safe and excellent reliable free wi-fi . Aircon which we needed was very efficient and controllable, a little noisy at night but not disruptive. Everywhere was very clean. Foyer area was quite grand with lots of seating. Reception staff were efficient and friendly. Hotel clearly caters mostly for the business traveller and there seemed to be a fairly big convention on during our stay but there seems to be plenty of room for everybody. We did not use the restaurant facilities so unable to comment. We did use the outdoor pool which was very nice.
Comment from Hotel Management
Sep 14, 2016 by Adjunto a Dirección, Hotel Management
Dear guest, We are very please with your kind comments that encourage the whole team. We celebrate you've enjoyed your stay and you've found everything under your expectation. It'll be a pleasure to welcome you again. Best regards.
4 out of 5
by A verified traveler

Posted Aug 30, 2016
Nice hotel. Close to metro. Easy access to city centre and airport.
Comment from Hotel Management
Sep 1, 2016 by Adjunto a Dirección, Hotel Management
Dear guest, We appreciate your nice comments and expect to welcome you back soon. Best regards
5 out of 5
by A verified traveler

Ticked the box

Posted Aug 30, 2016
Pros: Everything
Cons: Swimming pool open longer.
Location: Close to Bernabau.
Spacious rooms. Great selection at breakfast. Close to a metro. Nice pool area with lifeguard.
Comment from Hotel Management
Sep 1, 2016 by Adjunto a Dirección, Hotel Management
Dear guest, We celebrate you've enjoyed your stay and we look forward to seeing you soon. Kind regards.
5 out of 5
by A verified traveler from UK

superb hotel in a quiet area

Posted Aug 29, 2016
Pros: The buffet breakfast and staff helpfulness, that is the front dark staff. Th concierge seemed less helpful maybe as he understood less English
Cons: No comment
Location: Not much to do nearby except possibly attend a football match. Therefore I believe that the hotel rate could be lower than the normal 4 star rate.
The hotel was beautiful and staff very helpful. The only thing is that I did not know it would be located so far away from Madrid city centre. Buffet breakfast was delicious with a wide variety of breakfast items and was good value. I upgraded to a premium room and was pleased with the size of the room, however I noticed that it was not entirely glean as I found possibly a prior guest battery on the floor and the bathroom had what appeared to be a fuzz ball. Additionally, the ice machines were not working.
Comment from Hotel Management
Sep 1, 2016 by Assistant Manager, Hotel Management
Dear Cheryl, We appreciate your kind comments that we will consider. Our location is in the north of Madrid, no more than 15 minutes from the airport or city center and well connected. It'll be a pleasure to welcome you again. Kind regards.
2 out of 5
by A verified traveler from Frankfurt

5 Sterne??? Niemals!!!

Posted Aug 28, 2016
Das Hotel ist in die Jahre gekommen was aber nicht wirklich schlimm ist! Was allerdings gar nicht ok ist das der Service so katastrophal schlecht ist und hat keinenfalls etwas mit 5 Sterne zutun. Wir waren nur einen Tag dort um ein Spiel von Real Madrid anzuschauen leider mussten wir insgesamt 6 mal die Rezeption aufsuchen 3mal weil der Schlüssel 1mal weil das Zimmer um 14:00 noch nicht fertig war das 5mal war dann um zu fragen ob man das Zimmer evtl. 2std später verlassen könnte die Antwort darauf ja klar kein Problem kostet allerdings 50,- das haben wir dann akzeptiert sind noch in die Stadt als wir wiederkamen funktionierte der Schlüssel wieder nicht diesmal aber weil er gelöscht wurde weil das Late check out nicht eingebucht wurde einige vom Team an der Rezeption waren wirklich freundlich und verständnisvoll was aber leider nichts an dem eigentlich Problem ändert!
Comment from Hotel Management
Sep 1, 2016 by Assistant Manager, Hotel Management
Sehr geehrter Kunde, Vielen Dank für Ihre comments'll mein Konto. Ich möchte mich entschuldigen, wenn wir Sie Ihren Aufenthalt genießen es versäumt haben, diese Zeit und das Gefühl, dass die Verantwortlichen für diese Bereiche informiert sind, Fehler zu korrigieren. Mit freundlichen Grüßen und hoffen, Sie bald zu sehen.
5 out of 5
by A verified traveler from Tokyo

Family summer vacation

Posted Aug 28, 2016
We stayed there 4 nights and 5 days with my family. Connected rooms were prepared for us. The rooms were kept clean and were enough large for us. The breakfast was always delicious as well as restaurant in the hotel. We used swimming pool which is opened from 11:30 to 20:30. The pool was also comfortable and the staff was very attentive. We strongly recommend this hotel for family with children and people who need long stay. The only problem is the hotel is a little bit far from central city. We frequently used taxi, which costed about 15 Euro from the hotel to the center of the city.
Comment from Hotel Management
Sep 1, 2016 by Assistant Manager, Hotel Management
Dear Guest, We appreciate your wonderful comments that encourage the whole team. We celebrate you've enjoyed your stay and you've found everything under your expectations. It'll be a pleasure to welcome you back again. Kind regards.
4 out of 5
by A verified traveler from London

10 mins from Bernabeu

Posted Aug 28, 2016
Pros: Pool and excellent staff.
Cons: Pool does get popular as one would expect. We didn't bother with the breakfast as there are much cheaper alternatives less than 5 mins walk outside.
Location: Real Madrid visit is a must do for any sports fan.
Great location for a visit to the soccer shrine that is Real Madrid and nice and near Metro stations. Lots of restaurants, bars and supermarkets near by too.
Comment from Hotel Management
Sep 1, 2016 by Assistant Manager, Hotel Management
Dear Sean, We appreciate your nice comments that we'll consider. It's good to know tahtyou've reallu enjoyed your stay and we expect to welcoming you back soon. Kind regards.
5 out of 5
by A verified traveler from calp

Simplemente un hotel perfecto

Posted Aug 23, 2016
Estancia agradable, tranquila y bien atendida. Recomiendo alojarse y desayunar.
Comment from Hotel Management
Aug 26, 2016 by Adjunto a Dirección, Hotel Management
Muchas gracias por sus excelentes comentarios que animan a todo el equipo de Melia Castilla. Será un placer volver a recibirle Un cordial saludo