Executive lounge
Check availability

Reviews of Melia Castilla

4 out of 5
Melia Castilla
Calle del Poeta Joan Maragall, 43, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 491 out of 818 reviews" "
Rating 8 - Good. 254 out of 818 reviews" "
Rating 6 - Okay. 47 out of 818 reviews" "
Rating 4 - Poor. 15 out of 818 reviews" "
Rating 2 - Terrible. 11 out of 818 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Clare

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a quiet area which is what we wanted for a family holiday. The room was spacious and had good facilities. The buffet breakfast had a great choice for picky eaters! What I will say is check the pool opening times for the year, we didn’t and arrived to a closed pool, dealing with child mental breakdowns at this info was not fun. We paid extra for this hotel due to having what looked like a great pool, we just couldn’t get in it!! I was also expecting some kind of child entertaining area, I didn’t see anything, maybe I missed this? We did have to travel everywhere on the metro which is what we were prepared to do, but if you don’t want to do this I would recommend a hotel closer to which ever attractions you want to visit. There are a great selection of restaurants close to the hotel which we sampled. We also ate in the hotel restaurant one evening, the food was good, but again possibly not set up for children.
Stayed 4 nights in Apr 2024
Response from Guest Experience on Apr 11, 2024
Dear Clare,First of all we would like to provide our sincere grateful for your recent visit, your comments and your positive feedback. Its very important for us to be able to improve day after day and your reviews allow us it. We would like to apologize for not having the pool open yet. We are leaving winter time, on the way to summer time :) We usually offer pool service from june the 15 th to september the 1 st. but we always ask for confirming with the hotel.Add to this Its true that we offer Kids Club area, usually on weekends and holiday time. Our sincere apologize again.We really hope to have the opportunity to welcome you again, maybe in summertime :) It will be a very big pleasure.Warmest regards,

10/10 Excellent

Dorel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Experience Team on Apr 6, 2024
Dear Dorel,Thank you for your recent visit and for the feedback! We are really happy to know that we have achieved your maximum satisfaction in every way. It will be a pleasure to have the opportunity to welcome you again.Yours sincerely,Guest Experience Team

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff members and hotel amenities.
Stayed 2 nights in Mar 2024
Response from Guest Experience on Apr 4, 2024
Dear Franz,We are really delighted with your visit and happy to check that your experience after visiting Meliá Castilla has been so positive !!Please, recieve our sincere grateful and our wish to welcome you again in Madrid.Warmest regards,Guest Experience

10/10 Excellent

Carolynne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the Level was always available for my family to grab snacks throughout the day. The front desk is amazing and always say ‘yes’ if you need something. Spirit of hospitality is strong at the hotel!!! I was in Madrid for a large conference and worked with 20 hotels as I managed the room block. By far, the team at Melia was the easiest to work with and rolled with the changes throughout the event. Highly recommend if you want a stay where you feel like a VIP 24-7. Thank you Melia team!!!!!
Stayed 4 nights in Feb 2024
Response from Guest Experience on Mar 4, 2024
Dear Carolynne,Its been a very big pleasure to have the opprotunitty to welcome you in Madrid !!All the staff celebrate your positive feedback and your sentence " spirit of hospitality is strong at the hotel " is a huge present for us, recieve our sincere grateful.We will be really delighted to welcome you again in Madrid. Warmest regards,Guest Experience

8/10 Good

Marcus, dania beach

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Guest Experience on Jan 11, 2024
Estimado Marcus,Es un gran placer haber tenido ocasión de recibir su visita a Meliá Csatilla.Comprobamos que el nivel de satisfacción ha sido elevado pero deseamos lograr su máxima satisfacción en una futura visita. Trabajaremos con ilusión en este arranque de año para lograrlo. Feliz2024 !!Guest Experience

10/10 Excellent

Ding

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Experience Team on Dec 20, 2023
Estimado Ding,Muchas gracias por dedicar unos minutos de su valioso tiempo en valorar su reciente experiencia con nosotros y nos alegramos saber que hemos logrado su máxima satisfacción en todos los sentidos. Será un verdadero placer poder volver a recibirlo en un futuro próximo nuevamente. Le deseamos unas muy felices fiestas.Atentamente,

8/10 Good

Majed

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Reasonably priced
Stayed 4 nights in Nov 2023
Response from Guest Experience Team on Nov 18, 2023
Dear Majed,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in almost every way and it will be a great pleasure to welcome you in a nearly future once again.Yours sincerely,

10/10 Excellent

FURROKH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy to rent this room
Stayed 1 night in Nov 2023
Response from Guest Experience Team on Nov 18, 2023
Dear Furrokh,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in every way and it will be a great pleasure to welcome you in a nearly future once again.Yours sincerely,

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everyone was friendly and the food was very tasty
Stayed 1 night in Oct 2023
Response from Guest Experience Team on Oct 17, 2023
Dear Benjamin,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in every way and it will be a great pleasure to welcome you in a nearly future once again. Yours sincerely,

2/10 Terrible

Mark

Stayed 2 nights in Sep 2023
Response from Guest Experience Team on Oct 9, 2023
Dear Mark, First of all, thank you very much for taking a few minutes of your valuable time to share your recent experience with us. We are very pleased with your recent visit, however, we regret that we did not achieved your expectations. It will be a pleasure to welcome you in a nearly future once again. Yours sincerely, Guest Experience Team

8/10 Good

Ronnie

Stayed 2 nights in Jul 2023
Response from Guest Experience Team on Aug 22, 2023
Dear Ronnie,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in almost every day and it will be a pleasure to welcome you in a nearly future once again.Yours sincerely,Guest Experience Team

10/10 Excellent

Ji Won, New York

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotels is further north in a more residential location, the staff, our room and accommodations were fantastic especially for the price point. The beds and room were incredibly comfortable.
Stayed 3 nights in Aug 2023
Response from Guest Experience Team on Aug 18, 2023
Dear Ji Won,We would like to thank you for your recent visit to The Meliá Castilla and your positive feedback. We will be delighted to welcome you in the near future once again.Yours sincerely,Guest Experience

10/10 Excellent

oluwafemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Aug 2023
Response from Guest Experience Team on Aug 18, 2023
Dear Oluwafemi, We would like to provide our sincere grateful for your recent visit to The Meliá Castilla and your positive feedback.We will be delighted to welcome you in the near future.Sincere regards,Guest Experience

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice pool and high quality rooms.
Stayed 3 nights in Jul 2023
Response from Guest Experience on Aug 8, 2023
Dear Stephen,We are really delighted with your recent visit to The Melia Castilla and we really appreciate your comments, although we will go on working to improve and get your 10 points in a future visit to The Meliá Castilla.Sincere regards,Guest Experience.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Guest Experience on Aug 2, 2023
Dear Stephen, We would like to provide our sincere grateful for your recent visit to The Meliá Castilla and your positive feedback.We will be delighted to welcome you in the near future.Sincere regards,Guest Experience

10/10 Excellent

Gil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was really friendly.
Stayed 4 nights in Jul 2023
Response from Guest Experience Team on Jul 27, 2023
Dear Gil,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are really happy to know that we have achieved your maximum satisfaction in every way and that the service provided by our front desk team was really friendly. We hope to have the opportunity to welcome you in a nearly future once again.Yours sincerely,Guest Experience

10/10 Excellent

Akram, Oklahoma City

Stayed 3 nights in Jul 2023
Response from Guest Experience on Aug 7, 2023
Estimado Akram,Es un placer haber recibido su visita a Meliá Castilla y comprobar que su experiencia ha sido tan positiva.Será un gran placer volver a recibirle en MAdrid.Reciba un afectuoso saludo.Guest Experience

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Quiet floors. Good bellman to get taxis. Room ready on arrival which we appreciated. Pool looked inviting but need more seating options.
Stayed 1 night in Jul 2023
Response from Guest Experience Department on Jul 5, 2023
Dear Colleen,Thank you very much for your review, we appreciate the time you took to write it, and we are pleased to know that you enjoyed your stay with us and that your experience at the Hotel Melia Castilla was to your full satisfaction. We hope to see you in the near future. Best regards Guest Experience Department

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! We had the best time. The staff were so friendly and helpful and genuinely made our stay a joy. I wish I traveled to Madrid more often just so I could stay here every time. I'm not even kidding. The room was tidy and very comfortable (especially the pillows), and the breakfast was delicious.
Stayed 4 nights in Jun 2023
Response from Guest Experience Department on Jun 24, 2023
Dear Robin,Thank you very much for your review, we appreciate the time you took to write it, and we are pleased to know that you enjoyed your stay with us and that your experience at the Hotel Melia Castilla was to your full satisfaction. We hope to see you in the near future. Best regards Guest Experience Department

8/10 Good

Sarah

Stayed 4 nights in May 2023
Response from Guest Experience Department on Jun 7, 2023
Dear Sarah,Thank you very much for your review, we also appreciate the time dedicated to it, and we are pleased to know that you have enjoyed us and that your experience at the Hotel Melia Castilla has been to your full satisfaction. On behalf of all of us who make up the team, we hope see you in the near future.Kind regardsGuest Experience Department

10/10 Excellent

Chien Thang

Stayed 2 nights in May 2023
Response from Guest Experience on Jun 5, 2023
Estimado Sr. Thang,Es un placer haber podido recibir su visita a Meliá Castilla. Agradecemos enormemente su amabilidad, sus comentarios y esperando seguir contando con su confianza, reciba un afectuoso saludo,

2/10 Terrible

Patricio

Stayed 1 night in May 2023
Response from Guest Experience Department on Jun 1, 2023
Estimado Patricio,Lamentamos que la experiencia durante su estancia no haya estado a la altura de sus expectativas, para nosotros nuestros clientes son lo mas importante y nos esforzamos cada día por brindar el mejor servicio a todos ustedes, en este caso sin duda nos deja un mal sabor de boca el saber que no hemos superado sus expectativas, por lo que agradecemos sus comentarios y los tomaremos en consideración si fuese tan amable de enviarlos a este correo hector.sanchez.martel@melia.com estaremos encantados en escucharle.Sin embargo espero poderle ver en otra ocasión y por favor no dude en ponerse en contacto con el departamento de Guest Experience para mejorar su experiencia y que esta sea memorable. Reciba un cordial saludo. Héctor SánchezDepartamento de Guest Experience

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Guest Experience Team on May 15, 2023
Estimado cliente,Muchas gracias por dedicar unos minutos de su valioso tiempo en trasladarnos su reciente experiencia con nosotros. Estamos contentos de saber que hemos logrado su máxima satisfacción en todos los sentidos.Será un placer poder recibirle en un futuro próximo nuevamente.Atentamente,

10/10 Excellent

María E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Experience Department on Apr 3, 2023
Estimada Maria E,Muchas gracias por su reseña, así mismo agradecemos el tiempo dedicado para ello, y nos satisface saber que su experiencia en el Melia Castilla ha sido de su plena satisfacción, por parte de todos los que conformamos el equipo esperamos verle en un futuro próximo. Saludos cordiales Departamento de Guest Experience

8/10 Good

Sergio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC was not working. When brought the issue to front desk clerk he suggested to open the windows. Four days in a expensive warm room. Will not come back.
Stayed 3 nights in Mar 2023
Response from Guest Experience Team on Mar 27, 2023
Dear Sergio,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are happy for your visit and we apologise for the issue referring the warm room and that we where not able to give you the right solution. In case you would like to change your mind and give us a second chance, please contact to guest experience department so we can make shure you will have a perfect stay.Yours sincerely,

4/10 Poor

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only the heater was on. NO AIR CONDITIONING, so I had to have my windows open. Could not sleep at all with all the street noise!!!
Stayed 4 nights in Mar 2023
Response from Guest Experience Department on Mar 17, 2023
Dear Jose,We regret that the experience during your stay was not up to your expectations, for us our guests are the most important thing and we strive every day to provide the best service to all of you, in this case it certainly leaves us a bad taste, to know that we have not exceeded your expectations, so we appreciate your comments and we will have soon implemented this modification in our facilities. Unfotunately during your stay we were not able yet to activate it.However, I hope to see you again and please do not hesitate to contact the Guest Experience department to improve your experience and make it a memorable one. Best regards. Guest Experience Department

10/10 Excellent

Rajeshwari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great breakfast, would definitely recommend and come back!!
Stayed 3 nights in Feb 2023
Response from Guest Experience Department on Feb 28, 2023
Dear RajeshwariThank you very much for your review, we appreciate the time you took to write it, and we are pleased to know that your experience at the Melia Castilla has been to your full satisfaction. We hope to see you in the near future. Best regards Guest Experience Department

10/10 Excellent

Joy

Stayed 1 night in Feb 2023
Response from Guest Experience Department on Mar 17, 2023
Dear Joy,Thank you very much for your review, we appreciate the time you took to write it, and we are pleased to know that your experience at the Melia Castilla has been to your full satisfaction. We hope to see you in the near future. Best regards Guest Experience Department

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Experience Team on Nov 8, 2023
Estimado Raul,Muchas gracias por su reciente visita y por valorar su estancia con nosotros. Nos alegra saber que hemos logrado su máxima satisfacción en todos los sentidos y será un placer volver a recibirle nuevamente.Atentamente,

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the great staff members at Meliá Castilla for the service and professionalism provided to us during our stay at this hotel, my family and I really appreciate it, thank you all!!
Stayed 1 night in Dec 2022
Response from Guest Experience Department on Dec 24, 2022
Dear Michael,It is a real pleasure to know that you enjoyed your stay with us, for all of us who make up the team of Hotel Meliá Castilla, we are proud to know that your stay has been to your full satisfaction, we also appreciate the time you have spent in evaluating your experience with us. We look forward to seeing you again soon.Best regardsGuest Experience

10/10 Excellent

Natalia

Stayed 1 night in Dec 2022
Response from Guest Experience Team on Dec 1, 2023
Estimada Natalia,Muchas gracias por su reciente visita y por dedicar unos minutos de su tiempo en valorar su reciente experiencia con nosotros. Estamos muy felices de saber que hemos logrado su máxima satisfacción en todos los sentidos. Será un placer poder volver a recibirle en un futuro próximo.Atentamente,El equipo de Guest Experience

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was wonderful! We were given a room in the morning with an upgrade. This property has always been well run and has a fantastic restaurant La Albufera. Lunch was delicious and the service impeccable.
Stayed 1 night in Oct 2022
Response from Guest Experience on Nov 4, 2022
Dear Eva,We would like to thank you for taking few minutes of your valuable time to share your recent experience with us. We are really happy to know that we have achieved your maximum satisfaction in every way and that everything was wonderful during your stay. We hope to have the opportunity to welcome you in a nearly future again.Best regards,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Oct 2022
Response from Guest Experience on Oct 17, 2022
Dear Nancy,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in every way. It will be a great pleasure to welcome you in a nearly future again.Yours sincerely,Guest Experience

10/10 Excellent

Zigmond

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and helpful. The swimming pool needs a heater. The water is cold and buildings block out most of the days sunlight. The neighborhood has at least fifteen dining sites within a ten minute walk. Metro station is 15 minute walk. Metro is very useful in Madrid. Morning buffet breakfast is very good. The hotel has several nice refreshment and sitting areas. Busy place. The building is well built. There is staff who are fluent in both English as well as the Spanish language.
Stayed 2 nights in Sep 2022
Response from Guest Experience on Sep 17, 2022
Dear Zigmond,Wed like to provide our sincere grateful for your recent visit to The Meliá Castilla and your positive feedback. Itll be a very big pleasure to have the opportunity to welcome you again in the near future.Warmest regards,Guest Experience

10/10 Excellent

Dan Rocky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Guest Experience on Sep 17, 2022
Dear Dan Rocky,Wed like to provide our sincere grateful for your recent visit to The Meliá Castilla and your positive feedback. Itll be a very big pleasure to have the opportunity to welcome you again in the near future.Warmest regards,Guest Experience

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guest Experience on Sep 1, 2022
Estimado Paul,Es un placer haber tenido oportunidad de recibir su visita a Meliá Castilla y comprobar que la experiencia ha sido tan positiva.Será un placer grande volver a recibir su visita en un futuro cercano.Reciba un afectuoso saludo,Guest Experience

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guest Experience on Aug 18, 2022
Estimado Alberto, Muchas gracias por dedicar varios minutos de su valioso tiempo en trasladarnos su reciente experiencia con nosotros. Nos alegra saber que hemos logrado su máxima satisfaccion en todos los sentidos. Será un verdadero placer recibirle en un futuro próximo una vez mas. Atentamente, Guest Experience

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and cool
Great experience at the hotel. Beds were comfortable, room with two suites gave us privacy ad we were also connected. The staff were very attentive, polite and professional. Close to great restaurants and metro. I woulf definitely come back. We were able to use the pool and enjoy the air conditioning during the hotest summer in the history of Spain.
Stayed 5 nights in Jul 2022
Response from Guest Experience on Aug 6, 2022
Dear Paula, Thank you for taking few minutes of your precious time to share your recent experience with us. We are really happy to know that you had an amazing stay with us and that we have achieved your full satisfaction. It will be a great pleasure to welcome you in a nearly future again. Best regards, Guest Experience

10/10 Excellent

adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can recommend the Melia Castilla
Nice hotel, very friendly helpful staff who appear happy to be there, good room & pleasant pool (good size for an inner city pool). Breakfast was good.
Stayed 1 night in Jul 2022
Response from Guest Experience on Jul 21, 2022
Dear Adrian, We would like to convey our sincere grateful for your recent visit to The Meliá Castilla and your positive feedback. It will be a big pleasure to have de oportunity to welcome you again in Madrid. Sincere regards, Guest Experience

10/10 Excellent

William

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for our first stop in Spain! The conjoined family room was quite sizable and well-appointed. The concierges were all super helpful in organizing bespoke tours and outings for us. We would definitely stay here again!
Stayed 2 nights in Jun 2022
Response from Guest Experience on Jul 16, 2022
Dear William, We would like to provide our sincere grateful for your recent visit and your detailed feedback. It will a big pleasure to have the opporunity to welcome you in the near future. Sincere regards, Guest Experience.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel near Santiago Bernabéu.
This is a wonderful hotel in this part of town. The lobby area is vey nice and there are nice restaurants/bar in the hotel for your convenience. The rooms are relatively small but comfortable. The neighborhood has plenty nice restaurants. The pool is really nice and busy over the summer weekend (but to note the best pool area of the 4 hotels I stayed in while in Madrid). Remember this hotel is not close to main attractions in Madrid but metro is 2 long blocks away - Cuzco Station). Only 20 min away from Barajas Airport by taxi.
Stayed 2 nights in Jul 2022
Response from Guest Experience on Jul 16, 2022
Dear Jorge, We would like to provide our sincere grateful for your recent visit and your detailed feedback. It will a big pleasure to have the opporunity to welcome you in the near future. Sincere regards, Guest Experience.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meliá never disappoints … nice hotel
This Meliá hotel offers a high level experience. Big lobby with multiple restaurant options where you can enjoy a nice dinner or a good drink. Breakfast is spectacular and the staff is very friendly. Rooms are not huge but big enough (we were 4 including two kids so they put us in two connecting rooms). The pool is big and the pool area is nice (although you need to know the pool opens at 12 noon - which can be challenging if you have kids- and closes at 8 pm). Location is Ok, it is not located close to main attractions but you have a metro station that is within walking distance - 2 long blocks. Around the hotel you will find multiple restaurants - from top level to cheaper (and nice) options. In general, the hotel is really nice- Meliá never disappoints- if you are ok staying in this part of town and if the budget is good for you. Consider it as an option also for kids although it is important you remember the pool information mentioned above as well as the walking instance to metro. I will consider this hotel for the future.
Stayed 1 night in Jul 2022
Response from Guest Experience on Jul 16, 2022
Dear Jorge, We would like to provide our sincere grateful for your recent visit and your detailed feedback. It will a big pleasure to have the opporunity to welcome you in the near future. Sincere regards, Guest Experience.

10/10 Excellent

Yillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellente
Stayed 5 nights in Jun 2022
Response from Guest Experience on Jul 13, 2022
Dear Yillian, We´d like to provide our sincere grateful for your recent visit to The Meliá Castilla and your positive feedback. It´ll be a very big pleasure to have the opportunity to welcome you in the near future. Sincere regards, Guest Experience

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I’ve stayed at this hotel when visiting Madrid ever since I was very little and it’s always a pleasure to come back. Excellent room and service. You have the Metro Tetuan a few blocks away.
Stayed 1 night in Jun 2022
Response from Guest Experience on Jun 12, 2022
Dear Mario, Thank you very much for taking few minutes of your precious time for valuing your recent visit to the Hotel . We are especially happy to know that we have achieved your satisfaction in every way. It will be a great pleasure to welcome you again on your next visit. Best regards, Guest Experience

10/10 Excellent

Karan

Liked: Staff & service, property conditions & facilities
Amazing stay! Great place.
Stayed 4 nights in May 2022
Response from Guest Experience on Jun 12, 2022
Dear Karan, Thank you very much for taking few minutes of your precious time for valuing your recent visit to the Hotel . We are especially happy to know that we have achieved your satisfaction in every way. It will be a great pleasure to welcome you again on your next visit. Best regards, Guest Experience

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Guest Experience on May 31, 2022
Dear Melissa, Thank you very much for taking a few minutes to share your recent experience with us. We are glad to know that we have achieved your maximum satisfaction. We look forward to welcoming you again soon. Sincerely Guest Experience

10/10 Excellent

Victor

Stayed 2 nights in May 2022
Response from Guest Experience on May 16, 2022
Estimado Victor, Muchas gracias por valorar su reciente visita al Hotel en un momento tan especial como el que vivimos. Estamos especialmente contentos de saber que hemos logrado su máxima satisfacción. Será un placer volver a recibirle pronto. Atentamente, Guest Experience

8/10 Good

MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like it too much
Stayed 4 nights in May 2022
Response from Guest Experience on May 12, 2022
Dear María, We´d like to provide our sincere grateful for your recent visit to The Meliá Castilla. It will be a big pleasure to have the opportunity to welcome you again in Madrid. Sincere regards, Guest Experience

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. We arrived on a weekend early and they were able to accommodate us for early check-in. The rooms (having been upgraded in recent years) were clean, quiet, and the beds were firm. The hotel itself is still undergoing some renovation but is nice and well-appointed without being ostentatious (we're not expecting nor would we need a Four Season type environment). The neighborhood is wonderful - lots of good local restaurants at decent prices and excellent food. Lots of supermarkets (including a 24/7 Carrefour, Aldi, and other choices) nearby if you forgot to pack something, or need to pick up simple groceries. Would recommend for both business and families.
Stayed 5 nights in Apr 2022
Response from Guest Experience on May 1, 2022
Dear Roy, We would like to provide our sincere grateful for your recent visit to The Meliá Castilla and your positivie feedback about your experience. It´ll be a big pleasure to have the opportunity to welcome you in Madrid. Warmest regards,

10/10 Excellent

betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable nuestra estancia ahí , tomamos un cuarto familiar conectado con otro muy limpio , muy grande excelente servicio y aunque no está en el centro está súper fácil moverte a cualquier punto de ahí. El staff súper amable y amigable siempre. El desayuno bastante variedad rico
Stayed 4 nights in Apr 2022
Response from Guest Experience on Apr 26, 2022
Estimada Betty, Muchas gracias por su reciente visita a Meliá Castilla y por compartir su experiencia con otros viajeros. Nos alegra de manera muy especial que en este momento seamos capaces de ofrecerle una experiencia tan positiva. Estamos muy ilusionados con cuidarles en sus visitas a Madrid. Reciba un afectuoso saludo, Guest Experience