Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Nice hotel, well away from town centre

Posted Jan 20, 2016
The hotel was OK, I wouldn't go back again, Its all about minute things which matter most. The staff being sometimes unreasonable.
Comment from Hotel Management
Jan 21, 2016 by Emilio Zamoro. Assitant Manager., Hotel Management
Dear guest, I would like to offer my sinceres apologies. We know that small details are the difference and we try to take care of them every day. I really feel so sorry about your experience and I would like to know what really happened. In order to this I offer you my email address just in case you would desire to share some minutes with me. I would be delighted: adjunto.direccion@hotelmeliacastilla.com. I remain at your entire disposal.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel accueillant

Posted Jan 4, 2016
Pros: Proche du centre
Cons: La moquette des chambres
Bon séjour à côté du stade Santiago bernadeo et du centre ville
Comment from Hotel Management
Jan 9, 2016 by Emilio Zamoro. Adjunto a Dirección., Hotel Management
Cher client, Nous sommes ravis que vous avez apprécié la fois votre séjour à Melia Castilla. Ce sera un grand plaisir d'avoir votre visite. Recevoir un accueil chaleureux.
3 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Chambre confortable

Posted Jan 4, 2016
Chambre confortable et propre. Le wifi ne fonctionnait pas si on souhaitais utiliser internet il fallait payer au préalable à la réception !! Personnel pas très agréable parlant un anglais moyen
Comment from Hotel Management
Jan 9, 2016 by Emilio Zamoro. Adjunto a Dirección., Hotel Management
Cher client, Nous tenons à exprimer notre sincère gratitude pour votre récente visite au Melia Castilla. Il est important pour moi d'excuse pour ne pas être en mesure d'informer correctement le système WiFi de l'hôtel: il est d'un accès Internet haut débit pour tous les clients et seule option si vous voulez une prime doit être payée. Nous sommes heureux de raconter sa visite à l'hôtel. Recevoir un accueil chaleureux
5 out of 5
Recommended
for Everyone
by A verified traveler from rio de janeiro

hotel agradavel perto metro

Posted Dec 31, 2015
Location: varios restaurantes, farmacias próximos. El corte ingles nas proximidades - 20 minutis de caminhada
Hotel com excelentes instalacões e equipe proximo a metro. excelente cafe da manha.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2015
Meget bra opplevelse. Bra Standard og romslige rom med høy kvalitet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2015
Muy buen hotel y gran situación. Excelente en los detalles y la calidad. Impresionante recepción
Comment from Hotel Management
Dec 21, 2015 by Emilio Zamoro. Adjunto a Dirección., Hotel Management
Estimado cliente, agradecemos enormemente que haya compartido un sentir tan positivo y que nuestro equipo así como nuestro afán por cuidar los detalles le haya parecido merecedor de mención. Esperamos verle pronto. Quedamos a su entera disposición.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel

Posted Dec 11, 2015
Great hotel great location near bars and restaurants and bernabeu
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great and great restaurantes around

Posted Nov 28, 2015
Only draw back lack Of Air conditioner. But the location is great
5 out of 5
Recommended
for Everyone
by A verified traveler from omg. Dordrecht

Geweldig hotel

Posted Nov 24, 2015
Gunstige ligging per taxi tussen 13 en 16 euro van madrid centrum.ruime schone kamers. Voortreffelijk ontbijt wst je kunt bedenken was ruim aanwezig. Welness viel iets tegen.Aanrader voor zowel gezinnen als zakelijk
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Great Hotel

Posted Nov 23, 2015
Pros: Classy, centrally located
Location: Good shopping variety within walking distance.
Very friendly and accommodating staff. Not a frown seen. Lobby and rooms very classy!