The Reception staff were a little unfriendly to be honest, I didn't feel the staff behind the desk had any customer service skills. Very poor front of house
But the room was 5star
Comment from Hotel Management
Feb 22, 2017 by Assistant Manager., Hotel Management
First of all we´d like to provide our sincere grateful for your recent visit to The Meliá Castilla.
Your comments allow us to realize that you´ve enjoyed the experience although there is a very important detail that we should have taken care off.
Details are completely important for us and that is the reason because I would like to apologize for your experience at the front desk.
We´d be delighted to welcome you again. I´m sure you´ll confirm that the unfriendly experience was only a bad moment.