Ratings based on 901 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Confortable room

Posted Aug 20, 2017
Very well located close to restaurants, the subway station is also close, confortable and clean room, nice staff. Will come back
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Friendly staff Good location Fantastic breakfast
3 out of 5
by A verified traveler from california

nice hotel but under major construction

Posted Aug 17, 2017
Pros: location
Cons: checking in and out takes way too long
Location: Hotel is close to Metro station, bus station and walking distance to shopping and restaurants.
What you see in picture is not what you will see when you arrive. The entire lobby is under construction and you will go in from a back door to check in at a small desk. It is understaffed and checking in and out is very timely. The staff answers phone and all other inquiries and you stand there after long trip waiting your turn. They offer an upgrade of 40 Euro per day to go up to 12th floor for better view , all you see is a bunch of ugly roof tops. The food at the lounge is some dried up sandwiches and soft drinks not worth it. Breakfast is excellent and the location of the hotel is awesome. Very close to metro/shopping and food. Staff is friendly and speak English some too.
3 out of 5
by A verified traveler from nh.

They are under construction, no bar area, limited

Posted Jul 20, 2017
Under construction, noisy, no bar area, limited restaurant, no ac in elevators... but their staff is great
3 out of 5
by A verified traveler from Buenos Aires

A hotel good for just to spend the night

Posted Jul 19, 2017
Room very small different to all the other Meliá hotels ive been too! For example Meliá Castilla en Madrid which is excellent The price was very high Euros 141 for a night ! The relationship price and product does not much ! The staff was really great I wouldn't recommend this hotel for a long stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Madrid trip

Posted Jul 18, 2017
Location is very nice. The only down side was the remodeling...
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great hotel to stay

Posted Jul 18, 2017
Pros: The staffs are very helpful, and the breakfast was delicious.
Cons: Nothing
Location: Tour
The hotel is very close to metro (2 min walk). The room is spacious, especially the bathroom is great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel..

Posted Jul 15, 2017
Everyting was good...staff was amazing and the cleaning lady Maria was verry sweet..only the restaurant i think it should be nicer...
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Excellent hotel close to sights

Posted Jun 28, 2017
Pros: Central location comfortable and clean
Location: From the hotel we walked to parks cathedral palace restaurants and shops we did get a cab to the football stadium but was well worth it.
This is a very up market hotel close to all the main attractions also handy for the metro. Rooms were clean and very comfortable staff were all friendly and helpful. I was in a party of 6 and we all thought the hotel was lovely.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jun 8, 2017
The staff were nice the bar wis a good place to chat