Restaurant

Reviews of Melia Madrid Serrano

4 out of 5
Melia Madrid Serrano
Calle de Claudio Coello, 139, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 195 out of 303 reviews" "
Rating 8 - Good. 71 out of 303 reviews" "
Rating 6 - Okay. 22 out of 303 reviews" "
Rating 4 - Poor. 7 out of 303 reviews" "
Rating 2 - Terrible. 8 out of 303 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 27, 2024
Estimado Sr. Eduardo,Gracias por tomarse un tiempo para valorar su visita en el Meliá Madrid Serrano. Su opinión es muy importante para nosotros.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

6/10 Okay

DAVID, Santo Domingo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great Location!
Stayed 2 nights in Mar 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Mar 20, 2024
Dear David,Thank you for taking the time to provide your feedback.We're thrilled to hear that you appreciated our prime location, which indeed boasts proximity to the iconic Serrano Street and the vibrant heart of Madrid. It's also wonderful to know that our commitment to exceptional service culture resonated with you, as our team strives to deliver a seamless and memorable room experience. We regret to hear that some aspects of the hotel did not meet your expectations. We continuously work on maintaining and improving our hotel condition to ensure that every guest has a stay that exceeds their expectations. Your feedback is invaluable to us and will be used to refine our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2024

8/10 Good

Noreene

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was good except that we were promised two queen beds but only got one queen bed and a pullout couch. The couch was not what we paid for. It was also terribly uncomfortable.
Stayed 1 night in Jan 2024
Response from María Fdez. de Valderrama Voice of Customer Coord on Jan 16, 2024
Dear Ms Noreen,We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear that our service and room cleanliness met your expectations and that you found them to be exemplary. Our team takes great pride in maintaining the highest standards, and we're glad that this was reflected during your stay. We regret to hear about the inconvenience you faced regarding the bedding arrangement. While our hotel is known for attention to detail and comfort, it seems we missed the mark in this instance. We offer a variety of room types, as mentioned in our information sheets, which include options with queen-size beds, king-size, and sofa-beds. We apologize if there was any confusion during the booking process or upon check-in and for any discomfort the pullout couch may have caused. We continually strive to ensure all our guests have a restful and pleasant stay.We hope that you will return. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 Good

Jenaro

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

javier

Stayed 3 nights in Dec 2023

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y relación calidad - precio es bastante buena.
Stayed 2 nights in Dec 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Dec 18, 2023
Estimada Sra. Gabriela,Muchas gracias por compartir su opinión.Nos complace enormemente saber que ha valorado positivamente la relación calidad-precio de nuestro servicio. Agradecemos sus amables comentarios sobre la limpieza de la habitación y el estado general del hotel, así como la comodidad de las instalaciones y la calidad de nuestro servicio. Trabajamos con dedicación para que cada estancia sea inolvidable y detalles como el suyo nos motivan a seguir mejorando.Esperamos poder darle la bienvenida de nuevo. Nuestros mejores deseos para esta Navidad.¡Felices fiestas!Un saludo cordial,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

JAIME, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 7 nights in Nov 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Nov 27, 2023
Dear Mr Jaime,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.Thank you for highlighting our team's dedication to cleanliness, we take great pride in maintaining impeccable standards for our guests. It's also wonderful to know that our hotel's condition met your expectations; our recent renovations few years ago have indeed aimed to provide a comfortable and modern environment for all our visitors. We're delighted that our service has left a positive impact on your experience, as we strive to offer personalized attention to each of our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rajinder

Stayed 2 nights in Oct 2023

10/10 Excellent

Anabelle, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at this hotel. Highly recommend
Stayed 6 nights in Oct 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Oct 19, 2023
Dear Ms Anabelle,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on a future occasion.Best regards,Maria Fdez. Valderrama, Guest Service Center

8/10 Good

Dominic

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Long weekend
Good experience overall. Amazing breakfast buffet and.nice hotel foyer. Great location for shopping and quite quick walk or transport into centre / old town. Very slow check-in and check-out process. Not the quietest hotel - noisy self-closing doors on all rooms means noise of slamming doors starts early and goes on a long time.
Stayed 3 nights in Oct 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Oct 30, 2023
Dear Dominic,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed our amazing breakfast buffet and appreciated our convenient location for shopping and exploring the city center. Our goal is to provide a comfortable and enjoyable stay for our guests, and we are glad that our hotel foyer met your expectations.We apologize for the slow check-in and check-out process you experienced. We continuously strive to improve our services and will take your feedback into consideration. As for the noise issue, we recommend requesting a room at the end of the corridor or on a higher floor during your next visit, as these rooms tend to be quieter. Once again, we apologize for any inconvenience caused.We hope to have the opportunity to welcome you back again on a future occasion.Best wishes,Maria Fdez. Valderrama, Guest Service Center

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Ignacio

Stayed 4 nights in Sep 2023

10/10 Excellent

maria

Stayed 1 night in Sep 2023

10/10 Excellent

Harold, lima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Melia-Brand Did Not Impress Us
This was our 3rd Melia-branded hotel on our 16 day tour of Portugal & Spain and the beds were all hard as stone and felt extremely cheap! The hotels were selected by our tour company, but we would never stay at a Melia-branded hotel on our own because of the rock hard beds. This hotel was very dysfunctional in its layout with the bar at the front door and the front desk off to the side with elevators hidden in a narrow hallway. Even the room floors were dysfunctional in their lack of directional signage and odd corridors. The only thing this Melia Hotel had that the other two didn’t was a coffee maker in the room. The A/C was okay but did very little to dehumidify the room, so it always felt like a “damp” cold that made both of us sick after three nights. Even the layout of the breakfast buffet felt very dysfunctional, although they did offer a nice selection of items. They did not have a laundry facility or offer laundry service and when my wife asked about a nearby laundry, they said we had to go to Old Town! Imagine our surprise when we found a small self-serve laundry about 3 blocks from the hotel. It seems to me that they should know what’s on their neighborhood that might help their customers.
Rock hard bed caused hip pain for both of us
Odd table and chairs were not conducive for using the laptop.
Bathroom was decent
Self-Serve Laundry down the street
Stayed 1 night in Sep 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Sep 21, 2023
Dear Mr John,Thank you for sharing your feedback.We are glad to hear that you appreciated our breakfast buffet and its variety of items. Our team strives to provide a wide selection to cater to different tastes and preferences.However, we are sorry to learn that you found our beds uncomfortable and the hotel layout confusing. We understand that comfort is subjective, and we offer different room types with various bed sizes to accommodate our guests' preferences. We apologize for any inconvenience you may have experienced during your stay. Regarding the hotel layout, we appreciate your feedback and will take it into consideration for future improvements. We also apologize for the miscommunication regarding the nearby laundry facility. Our team should have been more knowledgeable about the local services available to our guests. As for the air conditioning, we do offer individually adjustable systems in our rooms, but we understand that it may not have met your expectations. We apologize for any discomfort this may have caused.We look forward to welcoming you back again for an improved experience. Kind regards,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Rito

Stayed 2 nights in Jul 2023

10/10 Excellent

Ada

Stayed 2 nights in Sep 2023

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really nice, and staff was very friendly and helpful. Location is great.
Stayed 1 night in Sep 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Sep 9, 2023
Dear Ms Gina,Many thanks for this high rating.We are thrilled to hear that you found our hotel to be nice and appreciated the friendliness and helpfulness of our staff. It's great to know that our prime location in the Salamanca neighborhood added to the enjoyment of your stay.We hope to have the opportunity to welcome you back in the future for another memorable stay in Madrid.It would be a pleasure to welcome you back. Best wishes,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

margarita

Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos

Stayed 3 nights in Aug 2023

10/10 Excellent

Sergey, Woodland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Madrid.
Stayed 1 night in Jul 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Aug 11, 2023
Dear Mr Sergey,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We are thrilled to know that you found our room cleanliness, hotel condition, and service to be exceptional. It is our goal to provide a comfortable and enjoyable stay for all our guests, and we are glad that we were able to meet your expectations. We also appreciate your positive feedback on our room amenities, as we strive to offer modern and well-equipped accommodations.Once again, thank you for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the future.We look forward to seeing you again soon.Best regards,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Cristobal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Madrid lover this hotel Suits perfect.
Stayed 5 nights in Aug 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Aug 7, 2023
Dear Mr Cristóbal,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We are thrilled to hear that our location suited you perfectly and that you appreciated the cleanliness, hotel condition, service, and room amenities. Our team works hard to ensure that our guests have a memorable stay, and it's always rewarding to receive such positive feedback.We look forward to welcoming you back in the future.Kind regards,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again
Clean, spacious (comprared to other spain/europe size rooms), nice assorted breakfast, modern. The only down side its that is a couple of blocks away from the happening streets in Salamanca sector.
Stayed 2 nights in Aug 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Aug 7, 2023
Dear Ms Edna,We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our rooms clean and spacious, and that you enjoyed our modern design and assorted breakfast offerings. Our recent renovations have indeed focused on providing a comfortable and contemporary atmosphere for our guests.We apologize if the location was not as close to the happening streets in Salamanca sector as you would have preferred. Our hotel is situated in the exclusive Salamanca neighborhood, near the iconic Serrano Street and top boutiques. We are also conveniently located near public transportation, making it easy to explore the city.The entire team hopes to have the pleasure of seeing you again on a future occasion. Kind regards,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights with my family - 2 kids age 6 and 1 year. Highly recommend staying here. The room was comfortable and clean, with a great crib for our baby. We were in level which came in handy for breakfast as it lasts till 11am and worked well for us as we recovered from jet lag. Safe and clean area around hotel. Ate dinner at the restaurant and it was excellent, Sarai was a wonderful server. We'll stay here again when in Madrid.
Stayed 2 nights in Jul 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Jul 31, 2023
Dear Ms Sara,Many thanks for this high rating.We are thrilled to hear that you found our rooms comfortable and clean, and that the crib provided for your baby was satisfactory. It's great to know that our Level service, with its extended breakfast hours, was helpful for your family as you adjusted to the time difference.We appreciate your kind words about our Arado restaurant and the excellent service provided by Sarai. Our team takes pride in offering delicious cuisine and a memorable dining experience for our guests. We are also glad that you enjoyed the safe and clean surroundings of our hotel, located in the exclusive Salamanca neighborhood.We hope you will return for another memorable stay.Best wishes,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Ibrahim Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and comfortable beds and pillows
Stayed 3 nights in Jul 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Jul 26, 2023
Dear Mr Gustavo,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We are delighted to hear that you enjoyed our excellent service and found our beds and pillows to be comfortable. Our team takes pride in providing a welcoming and comfortable stay for our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back for another memorable experience.Best wishes,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Alexandra

Stayed 1 night in Jul 2023

8/10 Good

Margarita

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Todas las áreas comunes muy lindas, recientemente renovadas, sin embargo el arra de cuartos considero que falta.
Stayed 3 nights in Jul 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Jul 24, 2023
Estimada Sra. Margarita,Gracias por su reciente visita a Meliá Madrid Serrano y por escribir esta reseña.Nos complace saber que disfrutó de nuestras áreas comunes recientemente renovadas. Sin embargo, lamentamos que no haya quedado completamente satisfecha con el área de las habitaciones. Queremos informarle que todas nuestras habitaciones han sido renovadas recientemente, ofreciendo un diseño moderno y sofisticado para garantizar la comodidad de nuestros huéspedes.Agradecemos sus comentarios sobre la limpieza, el estado del hotel, el servicio y las comodidades de la habitación. Siempre estamos trabajando para mejorar y sus observaciones nos ayudan a identificar áreas de mejora. Lamentamos cualquier inconveniente que haya experimentado durante su estancia.Estaremos encantados de volver a hospedarle en futuras ocasiones. Saludos cordiales,Maria Fdez. Valderrama, Guest Service Center

8/10 Good

Maurici

Stayed 2 nights in Jul 2023

10/10 Excellent

Raquel

Traveled with family
Liked: Property conditions & facilities
It was very well located. The service was very good and we had a lovely room.
Stayed 2 nights in Jul 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Jul 15, 2023
Dear Ms Raquel,It was a pleasure to welcome you and we thank you for your kind comments.We are glad to know your time with us was a great experience and that you appreciated our location. Positive feedback encourages us to continue to uphold our high standards and quality service.We hope to see you again on a future visit.Kind regards,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop pool and breakfast were great. Convenient location to easily get to destinations in Madrid.
Stayed 3 nights in Jun 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Jun 20, 2023
Dear Mr Andrew,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to welcoming you back. Best wishes,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

CECILIA, RIVERSIDE

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best breakfast buffet
Stayed 4 nights in May 2023
Response from Maria Fdez. Valderrama, Guest Service Center on May 30, 2023
Dear Ms Cecilia,Many thanks for this high rating.We are glad that you had a pleasant stay with us, and we appreciate your kind words about our team members. This positive feedback inspires us to continue upholding our high standards of service.It is great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to the pleasure of seeing you again in the future. Kind regards,Maria Fdez. Valderrama, Guest Service Center

8/10 Good

Fadwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Juvencio

Traveled with partner
Liked: Cleanliness, staff & service
Very attentive, staff very nice hotel. Great food selection, great area everything clean.
Stayed 1 night in May 2023
Response from Maria Fdez. Valderrama, Guest Service Center on May 8, 2023
Dear Mr Juvencio,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you again. Best regards,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and convenient; superb breakfast!
Stayed 1 night in Apr 2023
Response from Maria Fdez. Valderrama, Guest Service Center on May 3, 2023
Dear Mr Hector,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to welcome you back.Best wishes,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the US embassy and both bus and metro stations are within walking distance. The rooms are modern and with comfortable beds. The breakfast buffet is excellent and with many choices for food and drinks. The staff are very nice and helpful. I stayed here for 5 nights and highly recommend the hotel.
Stayed 1 night in Mar 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Mar 21, 2023
Dear Ms Martha, Thank you for taking the time to review your stay.The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are pleased we were able to help you start your day off right with our tasty breakfast buffet.We look forward to welcoming you back. Kind regards,Maria Fdez. Valderrama, Guest Service Center

8/10 Good

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Jan 2023
Response from Maria Fdez. Valderrama, Guest Service Center on Jan 20, 2023
Dear Mr Fernando,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back on a future occasion. Best wishes,Maria Fdez. Valderrama, Guest Service Center

10/10 Excellent

roderick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Karim, Lima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and well located hotel with friendly staff and a very good breakfast.
Stayed 1 night in Nov 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, wonderful breakfast
Stayed 5 nights in Oct 2022
Response from MMS - GEX on Nov 3, 2022
Dear Maria, We would like to thank you for chosing us during your last stay at Melia Madrid Serrano. We really much appreciate your comments and we are very proud to know that you have enjoyed a wonderful stay with us. Looking forward to welcome you back soon, Best regards, Marta Rubio-Guest Experience Manager

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a triple room (for my mom, my sister, and I) and we had ample room for all of us. The breakfast buffet has lots of options. The lobby and restaurant areas are quite pleasing. The hotel is located in Salamanca which is a very nice, upscale, more residential neighborhood which we liked a lot (felt less crowded and touristy). It is not walking distance to the city center, but a 10 min taxi ride away. It does have places to eat and shop close by. The room was very silent which is something I always look for.
Stayed 3 nights in Oct 2022
Response from MMS - GEX on Oct 23, 2022
Dear Susana, We would like to thank you for chosing us during your last stay at Melia Madrid Serrano. We really much appreciate your comments and we are very proud to know that you have enjoyed a wonderful stay with us. Looking forward to welcome you back soon, Best regards, Marta Rubio Guest Experience Manager

10/10 Excellent

Juan Carlos

Stayed 9 nights in Sep 2022
Response from MMS - GEX on Oct 9, 2022
Estimado Juan Carlos,Gracias por escoger Melia Madrid Serrano y por dedicarnos unos minutos para hacernos llegar su experiencia. Es un orgullo saber que disfruto plenamente de su estancia en el hotel. Con el deseo de recibirle de nuevo muy pronto. Quedo a su disposición, Marta Rubio Guest Experience Manager

6/10 Okay

raoul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Read review
Bed lumpy, ac couldn’t cool the room (cooler outside) fridge couldn’t keep drinks cold, breakfast breads, pastries, churros seemed old and hardened. Tv had NO English channels or option to cast ( all other hotels in our stay in Spain had it!
Stayed 1 night in Oct 2022
Response from MMS - GEX on Oct 9, 2022
Dear Raoul,I would like to thank you for taking the time to answer your review of Melia Madrid Serrano about your stayed with us last. I am most grateful for your feedback, which is such a valuable source of information for me in order to improve our guest experiences. We regret that your stay was not fully satisfactory as we would hace liked. We will take a note in our areas for opportunity to achieve the guest expectations. For us the most important thing is your completely satisfaction. We look forward to welcome you back soon. Kind regards, Marta RubioGuest Experience Manager

6/10 Okay

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice lobby and breakfast set-up. However, the room was pretty basic and the bed was uncomfortable.
Stayed 6 nights in Sep 2022
Response from MMS - GEX on Oct 9, 2022
Dear Carolyn,We would like to thank you for chosing us during your last stay in Madrid.We are happy to know you enjoyed our breakfast service.We regret that your stay was not fully satisfactory due to the room we assigned you. Please during your next visit request us another room in order to improve your experience with us. Your rest is our principal objetive.With the desire to welcome you again.I remain at your entire disposal for anything you need.Kind regards,Marta Rubio - Guest Experience Manager