Ratings based on 553 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place close to Prado

Posted Dec 10, 2016
Pros: Location
Location: Madrid's best museums are just a few blocks away, as is Retiro Park, Madrid's answer to Central Park.
Staff were friendly and helpful. The location is excellent, very close to the Prado, Thyssen, and Reina Sofia Museums, and also close to Atocha Train Station. Lots of bars, shops, and restaurants nearby. The rooms are comfortable, modern, clean, and relatively spacious. Breakfast was excellent.
Comment from Hotel Management
Dec 11, 2016 by Mercure Madrid Centro, Hotel Management
Dear guest, Thank you very much for such a great review after visiting Mercure Madrid Centro! I am delighted to read that you enjoyed your stay. Comments like yours are the best reward for us and a great encouragement to keep offering the best service to our guests. We look forward to welcoming you back soon! Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Everyone
by A verified traveler from Merrick, United States of America

Excellent location

Posted Nov 21, 2016
You are literally across the street from the Prado Museum! The hotel is perfectly fine, just not great. The room was big enough as was the bath. Actually the shower pressure was excellent. However, the walls are very thin or it's just the noisiest hotel ever! You could hear from rooms next store and above. The buffet breakfast was very good and they would even offer you treats fresh from the oven. The staff was very friendly, but had some difficulty communicating in English which is pretty unusual for reception staff in Europe. Luckily the person could defer to the other staff member who was fluent. So, noisy hotel, but would definitely stay here again because the location was perfect!!
Comment from Hotel Management
Nov 28, 2016 by Mercure Madrid Centro, Hotel Management
Dear Judith, Thank you very much for sharing your experience at Mercure Madrid Centro. I am glad to read that you enjoyed your stay and our great location in the centre of Madrid as well your guestroom. I apologise if you found your room to be noisy. For future stays, if you encounter this problem again, please do contact Reception so that we can try to find a quieter room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Once again, thank you for your comments and we look forward to welcoming you back in the near future! Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Business visitor

Posted Oct 31, 2016
excellent central location, good business hotel.............................................................
Comment from Hotel Management
Nov 1, 2016 by Mercure Madrid Centro, Hotel Management
Dear jc, Thank you for reviewing your stay at Mercure Madrid Centro! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mercure Madrid Centro
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

good location, good value

Posted Oct 30, 2016
Pros: Price, comfort, staff, value for money, location, felt safe.
Cons: The bell to signal the arrival of the lift/elevator was too loud.
Location: Very close to the art museums, walking distance of Atocha station.
Everything was as expected. I had asked for the room to be made up as a triple and it was. TV had disney channel for the kids. Super close to the Prado and lots of nearby restaurants. Helpful staff. Reasonable selection for breakfasts. Pleasing decor. The wi-fi worked. I stayed with my two children for a city break and it met our needs well.
Comment from Hotel Management
Nov 1, 2016 by Mercure Madrid Centro, Hotel Management
Dear B, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. I am glad to read that you enjoyed your stay with your children here in Madrid and that the room was comfortable for them. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Madrid Centro
5 out of 5
by A verified traveler

Save $ on commuting, see Madrid on foot

Posted Oct 11, 2016 on Hotels
Specially want to commend Jonathan, Magdalia, Daniel and the housekeeping team for the extra mile in making my recent stay a pleasant experience. Thanks Jonathan for helping me with a translation to get an exchange for a product I bought. It made my day !! As we don't speak Spanish, we appreciate the excellent help in booking hotels outside of Madrid.
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! I am delighted to read your comments about my colleagues, Jonathan, Magda and Dani went the extra mile during your stay and helped you in all what they could. It is comments like yours that encourage us to keep improving our service everyday. We are glad that you enjoyed your stay and we look forward to seeing you again very soon! Sincerely, Mercure Madrid Centro
4 out of 5
by A verified traveler

Convenient and clean hotel

Posted Sep 29, 2016 on Hotels
Very clean hotel. Close to many tourist attractions, bars and restaurants. Close to Madrid Atocha train station.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for reviewing your recent stay at Mercure Madrid Centro. I am delighted to read that you enjoyed your stay and our central location. We look forward to welcoming you back soon! Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

A great find

Posted Sep 25, 2016
Pros: Modern design without being minimal. Very friendly and helpful staff. Sweet little balconies. A 5 minute walk to the main attractions and parks.
Cons: Wifi hit and miss. Very thin walls but understandably little can be done about that. Extended check out would be useful.
Location: A few minutes from the bus terminal where hop on hop off buses depart and city tours. Great location.
A modern hotel, tucked up a side street, but in a perfect location for a visitor who wants to explore the attractions without being in the bustle.
Comment from Hotel Management
Sep 29, 2016 by Mercure Madrid Centro, Hotel Management
Dear Karen, Thank you for your time reviewing your stay at Mercure Madrid Centro! We are glad that you enjoyed your stay and I am very pleased to read that you enjoyed our central location and the superb service of our colleagues. I am taking note of your suggestions which will help us to improve our property. We look forward to seeing you again very soon. Sincerely,
5 out of 5
by A verified traveler

Great hotel with super helpful staff

Posted Sep 17, 2016 on Hotels
The staff was amazing! My friend ended up getting sick and they helped us get her to the hospital and even assisted us with a late checkout and moving our bags while we were in the ER for a long time. Before my friend got sick, they gave us great recommendations for food/dining/shopping/sight seeing and even helped us flag down taxis! Nice hotel in a great area but the staff really made our stay great! Would definitely stay here again!!
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I hope that your friend is feeling better by now. We look forward to seeing you again very soon. Sincerely, Mercure Madrid Centro
5 out of 5
by A verified traveler

Great location, great staff

Posted Sep 11, 2016 on Hotels
We stayed 3 days at the hotel during a heat wave reaching over 100 degrees F. During that time the AC had trouble cooling the room. Ana, the manager got immediately on the phone, send the technician to the room and then offered us a room in another hotel. We refused the kind offer because the location of the Mercure is fabulous. A fan soon appeared in our room so that the AC was more effective. Problem solved, thank you Ana and all your staff. When in Madrid, we definitely would opt for the Mercure again!
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking your time and reviewing your stay at Mercure Madrid Centro. We are glad that you enjoyed our great location and that the heat wave didn´t spoil your stay. We really appreciate your understanding during your stay; it was a pleasure to have guests like you! We look forward to seeing you again very soon! Sincerely, Mercure Madrid Centro
4 out of 5
by A verified traveler

Great for access to Prado

Posted Sep 4, 2016 on Hotels
Great hotel if you want to be near the Prado museum. This also means it's quiet at night, which I loved. Still walking distance to greet bars and restaurants. Parking is super hard to find and the garages are extremely expensive so I don't recommend it if you have a car. Also, the bathroom door is a glass panel that doesn't fully close all the way. This gives absolutely no privacy so if that's important to you, then I wouldn't book this. It seems a trend in Spain as another high end hotel in Barcelona had the same thing...such a shame.
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Dear guest, Thank you for reviewing your stay at Mercure Madrid Centro. I am glad to read that our great location helped you make the most out of your stay in Madrid. I will take note of your suggestion for a future renovation of the hotel. We look forward to welcoming you back in the near future. Sincerely, Mercure Madrid Cenrtro