Ratings based on 162 Verified Reviews

4.1 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place close to Prado

Posted Dec 10, 2016
Pros: Location
Location: Madrid's best museums are just a few blocks away, as is Retiro Park, Madrid's answer to Central Park.
Staff were friendly and helpful. The location is excellent, very close to the Prado, Thyssen, and Reina Sofia Museums, and also close to Atocha Train Station. Lots of bars, shops, and restaurants nearby. The rooms are comfortable, modern, clean, and relatively spacious. Breakfast was excellent.
Comment from Hotel Management
Dec 11, 2016 by Mercure Madrid Centro, Hotel Management
Dear guest, Thank you very much for such a great review after visiting Mercure Madrid Centro! I am delighted to read that you enjoyed your stay. Comments like yours are the best reward for us and a great encouragement to keep offering the best service to our guests. We look forward to welcoming you back soon! Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Everyone
by A verified traveler from Merrick, United States of America

Excellent location

Posted Nov 21, 2016
You are literally across the street from the Prado Museum! The hotel is perfectly fine, just not great. The room was big enough as was the bath. Actually the shower pressure was excellent. However, the walls are very thin or it's just the noisiest hotel ever! You could hear from rooms next store and above. The buffet breakfast was very good and they would even offer you treats fresh from the oven. The staff was very friendly, but had some difficulty communicating in English which is pretty unusual for reception staff in Europe. Luckily the person could defer to the other staff member who was fluent. So, noisy hotel, but would definitely stay here again because the location was perfect!!
Comment from Hotel Management
Nov 28, 2016 by Mercure Madrid Centro, Hotel Management
Dear Judith, Thank you very much for sharing your experience at Mercure Madrid Centro. I am glad to read that you enjoyed your stay and our great location in the centre of Madrid as well your guestroom. I apologise if you found your room to be noisy. For future stays, if you encounter this problem again, please do contact Reception so that we can try to find a quieter room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Once again, thank you for your comments and we look forward to welcoming you back in the near future! Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Business visitor

Posted Oct 31, 2016
excellent central location, good business hotel.............................................................
Comment from Hotel Management
Nov 1, 2016 by Mercure Madrid Centro, Hotel Management
Dear jc, Thank you for reviewing your stay at Mercure Madrid Centro! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mercure Madrid Centro
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

good location, good value

Posted Oct 30, 2016
Pros: Price, comfort, staff, value for money, location, felt safe.
Cons: The bell to signal the arrival of the lift/elevator was too loud.
Location: Very close to the art museums, walking distance of Atocha station.
Everything was as expected. I had asked for the room to be made up as a triple and it was. TV had disney channel for the kids. Super close to the Prado and lots of nearby restaurants. Helpful staff. Reasonable selection for breakfasts. Pleasing decor. The wi-fi worked. I stayed with my two children for a city break and it met our needs well.
Comment from Hotel Management
Nov 1, 2016 by Mercure Madrid Centro, Hotel Management
Dear B, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. I am glad to read that you enjoyed your stay with your children here in Madrid and that the room was comfortable for them. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

A great find

Posted Sep 25, 2016
Pros: Modern design without being minimal. Very friendly and helpful staff. Sweet little balconies. A 5 minute walk to the main attractions and parks.
Cons: Wifi hit and miss. Very thin walls but understandably little can be done about that. Extended check out would be useful.
Location: A few minutes from the bus terminal where hop on hop off buses depart and city tours. Great location.
A modern hotel, tucked up a side street, but in a perfect location for a visitor who wants to explore the attractions without being in the bustle.
Comment from Hotel Management
Sep 29, 2016 by Mercure Madrid Centro, Hotel Management
Dear Karen, Thank you for your time reviewing your stay at Mercure Madrid Centro! We are glad that you enjoyed your stay and I am very pleased to read that you enjoyed our central location and the superb service of our colleagues. I am taking note of your suggestions which will help us to improve our property. We look forward to seeing you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel close to galleries and arts precinct

Posted Jul 12, 2016
Pros: Helpful, friendly staff, comfortable room, great breakfast, and close to many things and transport.
Cons: Pretty good
Location: Walking distance to the Thyssen and Prado museums. Lots of restaurants and laneways nearby.
Short stay, but well worth it. Very quiet for sleeping. Interesting laneways around to explore, great coffee shop on the corner of the laneway with a good drop in lunch spot next door. Safe area.
Comment from Hotel Management
Jul 15, 2016 by Mercure Madrid Centro, Hotel Management
Dear Valerie, Thank you very much for your review about your stay in Madrid! I will share your comments with my colleagues. It is lovely to read that you felt our staff was friendly and helpful and that you enjoyed your time here with us. We look forward to welcoming you back in the near future! Sincerely, Mercure Madrid Centro
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel, paper thin walls.

Posted Jul 5, 2016
Heard people partying every night until 6am. If you are a light sleeper don't stay here. Can hear every sound from beside above outside and below your room. Without earplugs, good luck sleeping!
Comment from Hotel Management
Jul 13, 2016 by Mercure Madrid Centro, Hotel Management
Dear guest, Thank you for taking your time for reviewing your stay at Mercure Madrid Centro. We are aware of the challenge that you faced on the first night of your stay. The group of guests that were responsible for this noise were made aware of the disturbance that they were causing to some of our visitors and they stopped immediately. Accept my apologies for this situation and please, should you visit us in the future, do let us know if we can do anything to improve your stay. We look forward to seeing you again very soon! Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Everyone
by A verified traveler from PR

Close to all the landmarks in Madrid.

Posted Jul 2, 2016
Very good location, easy walk to anywhere, safe area.
Comment from Hotel Management
Jul 4, 2016 by Mercure Madrid Centro, Hotel Management
Dear Mr. JCBaranda Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Couples
by A verified traveler from Albuquerque

Best location

Posted Apr 10, 2016
Cons: There was a strong flowery smell in the lobby. Not sure what that was about.
This could not be better for access to museums, park,restaurants. We only walked in Madrid and the train station/airport bus is a few blocks away. There are small food stores and wonderful bakeries within minutes and dozens of restaurants, especially at the nearby Plaza Santa Anna. If you are adventurous skip the 11 euro each breakfast and grab something nearby at a fraction of the price. The rooms are very quiet and the staff mostly friendly. Everyone speaks some English. We had the least expensive room and it was small, with just one chair but lots of storage and all the little extras in the bathroom. We've stayed here before and will again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Sherwood , MO

Across from the Prado Musuem and park.

Posted Mar 4, 2016
Really nice hotel with a great location to museums, shopping and Tapas bars/restaurants. You were able to walk to a a great park as well as a short walk to the train station for day trips to Toledo or other great places. The staff were very friendly and the rooms were nicely renovated to a high standard. The maid service kept the room in perfect condition. The breakfast buffet had a wide variety of traditional foods as well as local favorites. The food was of a high quality and at 9 euros was a bargain. This hotel is a great location for Madrid or as hub for day trips around Spain. There are hotels around it that cost 3 times as much per night. This will be my choice whenever in Madrid !!!
Comment from Hotel Management
Mar 14, 2016 by Mercure Madrid Centro (Lope de Vega), Hotel Management
Thank you very much for your comments! We are glad to know that you enjoy your holidays in Madrid, and in particular in our hotel. We hope to see you back in Mercure Madrid Centro. Best regards!! Mercure Madrid Centro (Lope de Vega)