Ratings based on 571 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Good Hotel in a GOOD location

Posted Apr 21, 2017
Pros: Location
Cons: bathroom maintenance
I like the hotel overall. It has a good location. Walking distance to Prado Museum, Retiro Park, Atocha Train Station. In 20 minutes walk you could be at Plaza Mayor and in 10 more minutes at Royal Palace. Room was clean and efficient. Bathroom needs some upgrade and maintenance. Breakfast is nice. Stuff is very polite and attentive.
Comment from Hotel Management
Apr 22, 2017 by Mercure Madrid Centro, Hotel Management
Dear Dmitriy, Thank you very much for your review after staying with us! I am glad that you enjoyed your stay and that our great location allowed you to make the most of it! Thank you as well for your kind words for our team. I will share your comment with them. I am taking note of your suggestion in regards to the bathroom and we will take it into account for a future refurbishment, We look forward to welcoming you back soon! Sincerely, Clara García-Jiménez Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison

Great location in heart of Madrid

Posted Apr 16, 2017
Great location across the Street from the Prado museum. Easy walk to the Reina Sofia and the Puerta del Sol. Great staff who are very friendly. They answered all my questions and made my stay a delight.
Comment from Hotel Management
Apr 17, 2017 by Mercure Madrid Centro, Hotel Management
Dear Sydney, Thank you for your lovely comment! I am glad to read that you enjoyed your stay and that our colleagues made you feel welcome. Your satisfaction is the best reward to us! We hope that you can visit us again soon! Sincerely, Clara García-Jiménez Front Office Manager
2 out of 5
by A verified traveler from Carshaltom surrey

Average hotel close to the important monuments

Posted Apr 5, 2017
Not a comfortable hotel. The shower was quite old.The breakfast was average.
Comment from Hotel Management
Apr 7, 2017 by Mercure Madrid Centro, Hotel Management
Dear norbert, Thank you very much for taking your time and sharing your opinion after your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us and we will be reviewing the areas that you consider need improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara García-Jiménez Front Office Manager
3 out of 5
by eduardo

Mixe feelings about this hotel

Posted Jan 13, 2017 on Hotels
Very well located hotel at decent price. Room is comfortable but rather small, well they all are in Europe... Breakfast was nice and available until 11 am :) Very limited (and boring) options on TV. I can believe that in 2017 they have so few channels available. The clean lady (or clean team) was EXTREMELY LOUD every morning...if you like to sleep until after 8am, u may consider to stay in another hotel
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Eduardo, Thank you for sharing your experience after your stay at Mercure Madrid Centro! I am glad to read that you enjoyed our great location and our breakfast! Your feedback is very valuable to us and we have already addressed the concerned department in order to improve their procedures and prevent a situation like this from happening in the future. We look forward to welcoming you back soon! Sincerely, Mercure Madrid Centro
5 out of 5
by Aimara from Miami

Great experience!

Posted Dec 27, 2016 on Hotels
The staff at the hotel was very helpful and committed to their work, always making you fell welcome and we'll attended. The room I chose was confortable but small (as usually in Europe). I spent 3 days there traveled for 4 days and went Bach to the same hotel but they had the Junior Suite....that was perfect size for us. (2 adults 1child). I will go back again and we recommend it.
Comment from Hotel Management
Jan 1, 2017 by General Manager, Hotel Management
Dear Aimara, Thank you very much for your great review about your stay at Mercure Madrid Centro! I am delighted to read that you enjoyed your stay and thank you especially for your kind words about our team. I will share your comments with them. Comments like yours are the best reward for us and encourage us to keep working towards offering the best service to all our guests. We look forward to welcoming you back soon! Sincerely, Mercure Madrid Centro
5 out of 5
by Sathya

Great hotel with fantastic customer service

Posted Dec 24, 2016 on Hotels
Great customer service. Comfortable hotel right in the middle of the buzzling city
Comment from Hotel Management
Jan 1, 2017 by General Manager, Hotel Management
Dear Sathya, Thank you very much for your great review and score! It is lovely to read that you enjoyed your stay and that you appreciated our service. The team will be glad to know and we all look forward to welcoming you back soon! Sincerely, Mercure Madrid Centro
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place close to Prado

Posted Dec 10, 2016
Pros: Location
Location: Madrid's best museums are just a few blocks away, as is Retiro Park, Madrid's answer to Central Park.
Staff were friendly and helpful. The location is excellent, very close to the Prado, Thyssen, and Reina Sofia Museums, and also close to Atocha Train Station. Lots of bars, shops, and restaurants nearby. The rooms are comfortable, modern, clean, and relatively spacious. Breakfast was excellent.
Comment from Hotel Management
Dec 11, 2016 by Mercure Madrid Centro, Hotel Management
Dear guest, Thank you very much for such a great review after visiting Mercure Madrid Centro! I am delighted to read that you enjoyed your stay. Comments like yours are the best reward for us and a great encouragement to keep offering the best service to our guests. We look forward to welcoming you back soon! Sincerely, Mercure Madrid Centro
5 out of 5
by A verified traveler

Desirable

Posted Nov 30, 2016 on Hotels
I definitely plan to book it again. Charming and well put together!
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for commenting your stay with us! I am glad to read that you enjoyed your stay and we will be looking forward to welcoming you back in the near future! Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Everyone
by A verified traveler from Merrick, United States of America

Excellent location

Posted Nov 21, 2016
You are literally across the street from the Prado Museum! The hotel is perfectly fine, just not great. The room was big enough as was the bath. Actually the shower pressure was excellent. However, the walls are very thin or it's just the noisiest hotel ever! You could hear from rooms next store and above. The buffet breakfast was very good and they would even offer you treats fresh from the oven. The staff was very friendly, but had some difficulty communicating in English which is pretty unusual for reception staff in Europe. Luckily the person could defer to the other staff member who was fluent. So, noisy hotel, but would definitely stay here again because the location was perfect!!
Comment from Hotel Management
Nov 28, 2016 by Mercure Madrid Centro, Hotel Management
Dear Judith, Thank you very much for sharing your experience at Mercure Madrid Centro. I am glad to read that you enjoyed your stay and our great location in the centre of Madrid as well your guestroom. I apologise if you found your room to be noisy. For future stays, if you encounter this problem again, please do contact Reception so that we can try to find a quieter room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Once again, thank you for your comments and we look forward to welcoming you back in the near future! Sincerely, Mercure Madrid Centro
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Business visitor

Posted Oct 31, 2016
excellent central location, good business hotel.............................................................
Comment from Hotel Management
Nov 1, 2016 by Mercure Madrid Centro, Hotel Management
Dear jc, Thank you for reviewing your stay at Mercure Madrid Centro! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mercure Madrid Centro