Bar (on property)

Reviews of Motel One Madrid-Plaza de España

4 out of 5
Motel One Madrid-Plaza de España
Calle De Tutor 1, Esquina Ventura Rodriguez, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 414 out of 1002 reviews" "
Rating 8 - Good. 452 out of 1002 reviews" "
Rating 6 - Okay. 110 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christina, Richfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel One Madrid Plaza is a great place to stay. You’re within close walking distance to the palace, Plaza de Espania and a few metro stops that will easily get you around the city. The room was clean, quiet and bed was comfy. Hotel staff were very helpful and I felt they really were invested in making our stay a great one. I highly recommend this property for your next stay in Madrid.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Lexie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

ANNA, ZAPOPAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Purba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located at a convenient location. There are many restaurants in a walkable distance. It is also easy to get a taxi or Uber. The property is very clean and well maintained. We really enjoyed our stay. Definitely, recommend the property. We also bought breakfast services each day (this is an extra cost). Based on the breakfasts we had in Madrid in other locations, the price seems a little high for the limited food choices available.
Stayed 2 nights in Nov 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Straightforward, comfortable, good quality accommodation, as to be expected from this chain, in a convenient location for visiting central Madrid. Would have been nice to have had a bar area. (As a more general point, I wish Motel One would trust its guests, in a hotel classed 4 star, with glasses rather than have us drink out of cardboard.)
Stayed 4 nights in Nov 2023

10/10 Excellent

Lorie

Stayed 1 night in Oct 2023

10/10 Excellent

Carol Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very modern and clean. The staff extremely friendly and helpful. The location was within walking distance of most tourist sites in Madrid
Stayed 1 night in Oct 2023

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms, friendly staff. The hotel is near to some lower end bars, mostly attended by youngsters, but it is a very convenient location.
Stayed 4 nights in Sep 2023

10/10 Excellent

Lismarie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente room and location
Stayed 1 night in Oct 2023

10/10 Excellent

JORGE A

Stayed 1 night in Sep 2023

8/10 Good

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To far , from places.
Stayed 1 night in Aug 2023

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect to be able to walk to most of the places. The best thing about the hotel was the friendly staff, I will recommend the hotel to friends and family
Stayed 5 nights in Aug 2023

8/10 Good

Oliver

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from JUAN on Jul 16, 2023
Dear guest Thank you very much for taking the time to share your positive feedback.I hope we will have the pleasure to welcome you back very soon.Best regards,Juan

8/10 Good

Jing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's too noise outside to fall sleep at the night.
Stayed 3 nights in Jul 2023

10/10 Excellent

Daniel

Stayed 3 nights in Jun 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Daniel

Stayed 3 nights in May 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was close to where we were going to pick up a river cruise tour. The front desk staff are very helpful and speak English. The room was very clean. I thought that it was strange that there wasn't a dresser for the clothes. However, when we transferred to the much more expensive tour hotel, there were only a couple drawers for clothes in that hotel. Maybe a Spanish design thing. Location was great. Just across the street is a courtyard area with all sorts of restaurants. Great to have if you are exhausted from a day of touring and don't want be doing more walking. At the end of the couryard is one of the main streets with buses, etc.
Stayed 2 nights in May 2023

10/10 Excellent

Niurys

Traveled with partner
Liked: Cleanliness
Excellent service and amenities
Stayed 1 night in May 2023

10/10 Excellent

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because it was moderately priced and it was a great choice.The hotel was modern and updated. The hot water in the shower was great. We had a room opening to the interior and it was a very quiet. The breakfast was good but a bit overpriced, so we only ate there the first day.
Stayed 3 nights in Apr 2023

10/10 Excellent

Lucy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable hotel
Lovely, comfortable hotel in a great location and friendly staff. Stayed for business, but would come back with my family
Stayed 2 nights in Mar 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in an excellent location. Very professional and friendly staff. Comfortable room.
Stayed 4 nights in Feb 2023

10/10 Excellent

Krystle, Bellevue

Stayed 1 night in Jan 2023

8/10 Good

JOHN

10/10 Excellent

Erica L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good area, pretty central. Nice food
Stayed 3 nights in Sep 2022

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Kirstin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, sheets excellent, room totally sound proof from outdoor sounds or inside hotel sounds. Black out curtains very effective. Morning Nespresso in the room was lovely. Hotel is walkable to several great neighborhoods for sight seeing, dining, and shopping. Also directly accessible to several metro lines. So happy with this stay!
Stayed 3 nights in Sep 2022

10/10 Excellent

Abigail

Liked: Staff & service, amenities
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall 7/10
Good location and helpful staff. The room was spacious and the bathroom was good. However, housekeeping did not do a thorough job with the cleaning (e.g. dirty cups weren't cleared). Additionally, not exactly soundproof - we could still hear street noises from our room at night.
Stayed 4 nights in Aug 2022

10/10 Excellent

sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This contemporary hotel has everything you need and is in a good location within walking distance of the Gran Via and other attractions. The hotel staff are super helpful.
Stayed 1 night in Sep 2022

10/10 Excellent

juan carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is really good and caring. nice rooms and good ratio quality-price. very well located in the midlle of Madrid. parking spaces quite limited, this could be improved. will be back for sure.
Stayed 2 nights in Jul 2022

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, well located, great staff
Stayed 3 nights in Jun 2022

10/10 Excellent

Francisco José

Stayed 3 nights in Jun 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Joanne

Stayed 1 night in Jun 2022

8/10 Good

jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, awesome staff, and reasonable price.
Stayed 2 nights in May 2022

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and modern facilities
The facilities were great and definitely met my needs, it is in a great location just a short walk from Plaza de Espana, Gran Via, and a large park, with plenty of shops and restaurants nearby. The only issues I would say is that as I was located in a room right next to the stairs/lift, it meant a bit of noise sometimes (perhaps a door in the corridor between the main room and entry door would help) Additionally, despite putting a 'do not disturb' sign on my door, cleaners still came into my room on both occasions and took the small amount of change that was left on the table. I appreciate them cleaning and tidying the room but they should not ignore the sign, and I wonder if more valuable money had been left whether this would have also been taken or not.
Stayed 4 nights in May 2022

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, love this place
Stayed 1 night in Feb 2022

8/10 Good

Marianela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

h

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good breakfast
Very pleasant hotel . Nice to see bulk Nuxe body wash and no tiny single use toiletries. Good breakfast.
Stayed 3 nights in Feb 2022

10/10 Excellent

NORMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos solo unas horas, comimos algo cerca muy rico y tomamos un vino, dormi un poco,. el desayuno del hotel espectacular aunque no venia incluido. la persona del lobby nos ayudo mucho con el transporte al aeropuerto y hasta ayudo para que el taxi nos diera 3 minutos en la puerta de alcala para tomar una foto de recuerdo de nuestras horas en Madrid rumbo a Miami
Stayed 1 night in Feb 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, nice rooms, friendly, helpful staff, lounge bar. I highly recommend it.
Stayed 2 nights in Dec 2021
Response from Juan on Jan 15, 2022
Dear Mario I would like to thank you most sincerely for taking the time to post a review following your visit to the Mercure Madrid hotel. I was genuinely delighted to read about your very kind comments about our location, rooms and the staff; it really does make it all worthwhile when guests enjoy a visit as much as you did. I look forward to sharing your feedback with the entire team here and we very much look forward to the privilege of welcoming you back again in the not too distant future. Kindest Regards Juan.

8/10 Good

ARIK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 4
Good Hotel, great location, great stuff, very clean but not for a big family, rooms are small. We stayed as a family 4 people. I think its a business hotel. Still we have enjoyed it Thanks מלון טוב, נקי, מיקום מצוין, שירות 10. חדרים קטנים מתאים יותר לעסקים מאשר למשפחות עדיין היה אחלה ומאוד נהננו כמשפחה 4 נפשות תודה
Stayed 6 nights in Nov 2021
Response from Juan on Dec 25, 2021
Dear guest I would like to thank you most sincerely for taking the time to post a review following your visit to the Mercure Madrid hotel. I was genuinely delighted to read your very kind comments. It will be a real pleasure for us to host you in our hotel again and we hope your next visit will be even more pleasant than the previous one. Kindest regards Juan.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice weekend in Madrid
Wide variety of food for breakfast. Well located. People very friendly.
Stayed 3 nights in Nov 2021

8/10 Good

Maggie

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021