Posted Dec 12, 2016
The hotel is really well situated within minutes from Chueca and the museums and a walk away from other attractions. Disappointing to get synthetic pillows though this means that within minutes of laying down, you head is sweating and feeling really uncomfortable. The only way around it was to put towels around the pillows in order to get some organic comfort.
The room was good, on the 5th floor, a little balcony overlooking Colon, so it was nice. Huge bathroom and shower, which was lovely also. My room did not get serviced for 3/4 of the day after my first night which was a bit disappointing...
So, all and all, not a bad hotel, could do better with the use of proper feathered pillows, or at least a choice of pillows!
Comment from Hotel Management
Dec 29, 2016 by Nieves Platero de la Vega. Guest Relations Manager, Hotel Management
Thanks for giving us your opinion about our Hotel.
We are pleased to know that you loved the bathroom and specially the shower.
I am sorry about the pillows. Our main goual is your confort and we strongly care about that for this reason last year we have made a completely refurbishment and we have changed everything. We strongly take care about that, since we change all the pillows of the hotel, we didn’t have any complaint about that.
We are really sorry that your rest and your stay with us was not the expected (our pillows are made 100% by cotton stuffed 100% by polyester). Our Reception or Guest Relations department is always at your disposal for anything that you may need and resolve all kind of situations .
We sincerely hope to have the pleasure of welcoming you back to have the chance to make it better next time.
Nieves Platero de la Vega
Guest Relations Manager