Reception

Reviews of NH Collection Palacio de Tepa

5 out of 5
NH Collection Palacio de Tepa
Calle de San Sebastián 2, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to visit walkable Madrid. Wonderful breakfast buffet and beautiful rooms. Staff was very nice and guided us for the spa/pool across the plaza. Great neighborhood.
Stayed 7 nights in Jan 2024
Response from Guest Relations on Mar 25, 2024
Dear Mr. Vazquez, Thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well and that our team was able to offer a pleasant service.We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back. Best regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

huey, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Excellent location. Everything was nice.
Stayed 4 nights in Feb 2024
Response from Guest Relations on Feb 28, 2024
Dear Huey,Thank you so much for choosing NH Collection Palacio de Tepa for your stay in Madrid and for your nice comments.We are very happy to hear you liked the location but most of all we are especially pleased that you enjoyed the service provided by our staff. We hope to welcome you back soon!Kind regards, Patricia CarreñoGuest Relations department

10/10 Excellent

Guillermo

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great hotel, great location and friendly staff
Stayed 2 nights in Feb 2024
Response from Guest Relations on Mar 7, 2024
Dear Mr. Garcia, Thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful staff
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 23, 2024
Dear Mrs. Rate, Thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

10/10 Excellent

Linyu Flores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
after a first night in a small and noisy room they upgraded both of us, that was just perfect
Stayed 3 nights in Jan 2024
Response from Guest Relations on Jan 23, 2024
Dear Mrs. Flores,Greetings from Madrid!Your compliments of the NH Collection Palacio de Tepa are greatly appreciated.We work diligently to offer the best service and a great stay for each guest.It is nice to know when this was succeeded.Kind regards,Patricia Carreño

10/10 Excellent

Alvar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Relations on Feb 10, 2024
Estimado Alvar,Muchas gracias por compartir su experiencia en el Hotel NH Collection Palacio de Tepa.Para nosotros la mejor recompensa es saber que nuestros clientes se llevan un buen recuerdo de Madrid y de nuestro Hotel,Un cordial saludo.Patricia Carreño

10/10 Excellent

Parissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive. The room (junior suite) was spacious and comfortable. The location was excellent as we could walk to all the main attractions that we wanted to see in Madrid.
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 31, 2023
Dear Parissa, We are truly glad to know you enjoyed our privileged location in the heart of Madrid, as well as the attention provided by our professional staff. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members. Kind regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Gerald

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great location and breakfast
Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 18, 2023
Dear Gerald,Greetings from NH Collection Palacio de Tepa!It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again!Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 18, 2023
Dear Guest,Greetings from NH Collection Palacio de Tepa!It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again!Best regards,

6/10 Okay

M

Traveled with group
Disliked: Staff & service
Ok, Probably Better Places Nearby
The hotel has a nice lobby and the breakfast buffet was very good. We had a few pretty simple issues during our stay that management struggled to resolve. First off, there was no blind on our windows which made it very bright and difficult to sleep. When we told management, they checked and said the blinds were motorised blinds, but were broken. After we complained that this made it difficult to sleep, they offered to move us to a different (worse) room. They offered a larger room but said we would have to pay the difference. We eventually ended up in a smaller room. They also offered us nothing to compensate for the lack of blinds and the hassle of moving, which I found a bit unimpressive. Overall the hotel has some things missing and broken, and the furnishing in the rooms wasn't particularly nice. The location of the hotel is very convenient and central with lots of bars and restaurants right outside.
Stayed 3 nights in Nov 2023
Response from Guest Relations on Nov 13, 2023
Dear Mr. Delew, Thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Somewhat disappointed as there was no air conditioning available. My recollection from previous stays at this hotel was that we had air conditioning that we could control in the room regardless of season!
Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 13, 2023
Dear Mr. Castillo, Thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards

10/10 Excellent

Bryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy neighborhood, but well worth it
The staff and rooms were lovely. The neighborhood is vibrant, but noisy, though the rooms have multiple layers of shutters which help mitigate that somewhat. This neighborhood does not sleep, so do not expect complete quiet. Location is right in the middle of everything.
Stayed 4 nights in Nov 2023
Response from Guest Relations on Nov 13, 2023
Dear Mr. Buie,First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. We will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, very friendly and helpful staff. Lovely big room, which is lovely and clean. You can easily walk to all the sites as well
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 31, 2023
Dear Lindsey,Thank you so much for choosing NH Collection Palacio de Tepa for your stay in Madrid and for your nice comments.We are very happy to hear you liked the location but most of all we are especially pleased that you enjoyed the service provided by our staff.We hope to welcome you back soon!Kind regards,

6/10 Okay

Elliott

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Guest Relations on Oct 31, 2023
Dear Elliott,Greetings from NH Collection Palacio de Tepa!It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again!Best regards,

10/10 Excellent

Bevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was very friendly.
Stayed 4 nights in Oct 2023
Response from Guest Relations on Oct 31, 2023
Dear Bevin,We are truly glad to know you enjoyed your stay in Madrid, as well as the attention provided by our team. Your comments suppose a great source of motivation for all the team!Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members.Kind regards,

10/10 Excellent

Saroya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!! This was my first time traveling to Europe and I couldn’t have picked a better city or property!! Would definitely recommend and I would definitely stay again!!
Stayed 5 nights in Oct 2023
Response from Guest Relations on Oct 31, 2023
Dear Saroya,Greetings from Madrid!Your compliments of the NH Collection Palacio de Tepa are greatly appreciated.We work diligently to offer the best service and a great stay for each guest.It is nice to know when this was succeeded.Kind regards,

8/10 Good

MARCIO

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel fica muito bem localizado, porém como era a semana das Fiestas de San Mateo, não pudemos utilizar o estacionamento. Porém, existe um estacionamento público, não muito longe do hotel. O staff da recepção necessita de um melhor treinamento, pois fizemos algumas solicitações à noite e eles não puderam nos atender, como por exemplo, servir um café após às 22h. Os quartos são muito bons, bem equipados e silenciosos.
Stayed 7 nights in Sep 2023
Response from Guest Relations on Oct 18, 2023
Dear Marcio,Thank you so much for choosing NH Collection Palacio de Tepa for your stay in Madrid and for your nice comments.We are very happy to hear you liked the location.We hope to welcome you back soon!Kind regards,

8/10 Good

Alexandre

Stayed 3 nights in Oct 2023
Response from Guest Relations on Oct 12, 2023
Dear Alexandre,Greetings from Madrid!Your compliments of the NH Collection Palacio de Tepa are greatly appreciated.We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded.Kind regards,

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities
Honestly, this hotel accommodation is disappointing to be rated 5 stars. The room provided was a shoe closet that looked into an alley way. Other 5 stars I have stayed in would have never given that option as a room. It’s simply not acceptable to charge 5 star prices for what is a 2-3 star experience. The hotel was fully booked so no other rooms were avaliable. I generally like the NH brand, but this specific location, there are better hotel with the same convenience with lower prices and rooms to match. I won’t be staying here in the future.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 10, 2023
Dear Mr. Elmadany, Thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. Please allow us to apologize for not been able to offer you a room appropriated to your preferences. We assume that our single rooms may not be everyone’s taste, however please allow us to inform you that we have many other categories. We encourage you to contact our team for any future stay we would be happy to help you to find a nice room for you. Best regards,

10/10 Excellent

Jose, West End

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and helpful staff
Stayed 3 nights in Sep 2023
Response from Guest Relations on Oct 4, 2023
Dear Jose,Thank you for taking the time to write such a positive review of the NH Collection Palacio de Tepa.We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback. We hope to have the pleasure to welcome you back one day in the near future.Best regards,

8/10 Good

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you want to stay in the Playa Mayor area. Would definitely return at the right price point (no more than $250 per night)
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 29, 2023
Dear Peña, Thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
This hotel is excellent, it's not the first time I have stayed there and I always find the staff super helpful, the rooms are roomy, nice, and clean, breakfasts are incredible as well.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 2, 2023
Dear Susana,Thank you for taking the time to write such a positive and detailed review of our hotel.Be assured that such comments are so motivating for the team.We hope to have the pleasure to welcome you back one day in the near future.Kind regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful value in the heart of Madrid with the best breakfast offering I have ever had in 60 years of traveling to Europe. Friendly and helpful staff. The hotel is located near the Sol subway station, an easy walk even with luggage, so use the Metro that starts from the T4 Terminal. The room was clean and quiet with a great bathroom, and in-room safe.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 2, 2023
Dear Edward,First of all, thank you so much for this wonderful review. Thank you for your kind words and consideration.We are glad you enjoyed your time here and liked the hotel and location.I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon!Best regards,

6/10 Okay

Jerzy

Traveled with partner
Liked: Cleanliness, staff & service
Great base for exploring Madrid and beyond in the middle of everything. Friendly staff but definitely not the five star hotel.
Stayed 6 nights in Aug 2023
Response from Guest Relations on Sep 8, 2023
Dear Jerzy, Thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid stay
An excellent experience. Check in was easy, the foyer was clean and smelled gorgeous. We had cava on arrival. The junior suite was spotless and the sofa bed was left as such and turned down to a bed whilst we were out for the evening ready for return. The breakfast was exceptional with a wonderful spread of continental options as well as an al a carte menu. We would definitely return.
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 4, 2023
Dear Hannah, Thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay.The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

10/10 Excellent

Rhegienal

Stayed 2 nights in Aug 2023
Response from Guest Relations on Oct 2, 2023
Dear Rhegienal,Greetings from Madrid!Your compliments of the NH Collection Palacio de Tepa are greatly appreciated. We work diligently to offer the best service and a great stay for each guest.It is nice to know when this was succeeded.Kind regards,

10/10 Excellent

RIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great custmer service, and convenient location.
Stayed 7 nights in Aug 2023
Response from Guest Relations on Aug 24, 2023
Dear Rie, Thank you so much for choosing NH Collection Palacio de Tepa for your stay in Madrid and for your nice comments. We are very happy to hear you liked the location but most of all we are especially pleased that you enjoyed the service provided by our staff. We hope to welcome you back soon! Kind regards,

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and wonderful service
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 17, 2023
Dear Richard,Greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again!Best regards,

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Guest Relations on Aug 17, 2023
Dear Angelica,Greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again!Best regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 4, 2023
Dear Tracy, Thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

10/10 Excellent

xiaoyan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice. Room is very clean.
Stayed 4 nights in Aug 2023
Response from Guest Relations on Aug 12, 2023
Dear Xiaoyan,Greetings from Madrid! Your compliments of the NH Collection Palacio de Tepa are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded.Kind regards,

10/10 Excellent

Imelda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the middle of most of the sightseeing so it’s very convenient. Front staff was very nice, offered us a drink as we arrived. Check in is not till 3 but they had a room available for us and was able to use it at 11am. They do give you a complimentary glass water every day. Every day our room was cleaned. Check out was nice and easy.
Stayed 3 nights in Aug 2023
Response from Guest Relations on Aug 11, 2023
Dear Mrs. Martinez,Thank you for having chosen us for your recent stay in Madrid! I would like to express our gratitude for your excellent comments about our Hotel. We highly value your opinion in our process of continuous improvement. The complete NH Collection Madrid Palacio de Tepa team hope to see you soon! Best regards,

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the service and the personnel. Guest services (aka concierge) was excellent. We got booked for everything we asked for: trips, flamenco show, hair appointment. The location is golden: 15 minutes walk to everything. The car is parked by valet, which isn’t available in every hotel.
Stayed 4 nights in Jul 2023
Response from Guest Relations on Jul 29, 2023
Dear Mark,Thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well.We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.Best regards,

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Guest Relations on Jul 26, 2023
Dear Garrett, Greetings from Madrid!Your compliments of the NH Collection Palacio de Tepa are greatly appreciated.We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded.Kind regards,

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and amazing service
Stayed 10 nights in Jul 2023
Response from Guest Relations on Jul 24, 2023
Dear Katia,Thank you for taking the time to write such a positive review of the NH Collection Palacio de Tepa.We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback. We hope to have the pleasure to welcome you back one day in the near future.Best regards,

2/10 Terrible

Adalgisa, Dallas

Stayed 1 night in Jul 2023
Response from Guest Relations on Aug 17, 2023
Dear Adalgisa,Greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again!Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel in Madrid
My husband and I had a great stay at NH Palacio de Tepa during our three days in Madrid. Check in was a breeze, and we were welcomed with a drink. The room was clean and luxurious. The hotel is walkable from many key sites in Madrid, including great food and drink. It was a great retreat during the extremely hot weather in Madrid. There were many choices at the breakfast buffet as well. There was a taxi stand across the corner from the hotel so leaving with all our bags to go to the airport was also convenient. I highly recommend this location.
Stayed 3 nights in Jul 2023
Response from Guest Relations on Jul 20, 2023
Dear Guest,Thank you so much for having taken the time to write such favorable review of NH Collection Palacio de Tepa and for your compliments. We are very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. Rest assured that your feedback has been taken onboard fully and already been discussed with the team. This will definitely help us strive to provide the highest level of service in all areas of the hotel. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.Best regards

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great location , enjoyed our stay
Stayed 2 nights in Jul 2023
Response from Guest Relations on Jul 7, 2023
Dear Sunil , we are truly glad to know you enjoyed your stay in Madrid, as well as the attention provided by our team. Your comments suppose a great source of motivation for all the team! Undoubtedly, we will share all of them with the rest of the NH Collection Palacio de Tepa members.Kind regards,

8/10 Good

Christine, Fountain Valley

Traveled with partner
Liked: Cleanliness, staff & service
I chose this property because it was close to Plaza Mayor and Plaza del Sol and well as Plaza de Santa Ana. It is close to these areas but it’s a very confusing area to navigate and sadly rather dirty this time. We stayed on the Prada last trip and that was easier. The Staff were very friendly and helpful though. The inside was nice but for a5 star hotel we thought the peeling paint in the bathroom and around the door was not a good look. And the room was on the small side.
Stayed 2 nights in Jun 2023
Response from Guest Relations on Jun 29, 2023
Dear Christine, thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon!Best regards

6/10 Okay

Jerry, Surfside

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I wouldn’t give this hotel more than 3.5 STARS, there is no attention to details what so ever, I Told the management that I liked my room cool but they ignored my preference and every time we left the room they raised the temperature to 24 degrees centigrade, The turn down service was terrible and the beds were not done, I guess leaving 2 pieces of chocolate on the edge of an unfixed bed is what they call turn down service, I would definitely not recommend this hotel, it’s way over priced for the quality of service and accommodation
Stayed 2 nights in Jun 2023
Response from Guest Relations on Jun 29, 2023
Dear Jerry, first of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I would like to apologize for this unusual accumulations of shortcomings. I have personally followed up on these issues.I hope that you will reconsider to stay at our Hotel on your next visit to Madrid. All the staff remains to your attention in case you would like to make any additional remarks, or for any further inquiries. Thank you in advance for your consideration. Kind regards,

10/10 Excellent

Andres

Stayed 3 nights in Jun 2023
Response from Guest Relations on Jun 29, 2023
Dear Andres, greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

10/10 Excellent

Claudia

Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 26, 2023
Dear ClaudiaGreetings from Madrid!Your compliments of the NH Collection Palacio de Tepa are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded.Kind regards,

10/10 Excellent

Vernon, Brooklyn

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Madrid. Great staff, service and location.
Stayed 2 nights in Jun 2023
Response from Guest Relations on Jun 22, 2023
Dear Vernon,Greetings from Madrid! Your compliments of the NH Collection Palacio de Tepa are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded.Kind regards,

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great managing Lady
I arrived and at the front desk , they said they would give a room that was a premium room untill a time ago. When I arrived to the room , the room had view to the corridor but in the evening everyone could see inside. I had to go down to try to change it and I was told they had no other room. I past the guest relations desk and complaint. A lady came in a moment and offered to change the room, and I made a mistake and thought that the room had no black out , and complaint again , and the maneger explained and apologised and was very kind. The hotel is very good , the area is beautifull to dinne and walk.
Stayed 1 night in Jun 2023
Response from Guest Relations on Jun 20, 2023
Dear Mr. Meerhoff,Thank you for having chosen us for your recent stay in Madrid! We would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience. We highly value your opinion in our process of continuous improvement. The complete NH Collection Madrid Palacio de Tepa team hope to see you soon! Best regards,

10/10 Excellent

jasmin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly and was always willing to help!
Stayed 5 nights in Jun 2023
Response from Guest Relations on Jun 18, 2023
Dear Jasmin,Greetings from Madrid! Your compliments of the NH Collection Palacio de Tepa are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded. Kind regards,

10/10 Excellent

G T

Traveled with family
Liked: Staff & service, property conditions & facilities
The staffs are very friendly and kind to the guests.
Stayed 1 night in Jun 2023
Response from Guest Relations on Jun 15, 2023
Dear GT,Greetings from Madrid! Your compliments of the NH Collection Palacio de Tepa are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded. Kind regards,

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Vibrant area which comes with quite a bit of noise: very walkable to so many places. Enjoyed the stay
Stayed 2 nights in Jun 2023
Response from Guest Relations on Jun 12, 2023
Dear Holly, thank you for your comments regarding your last experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to improve our service and we really hope to seeing you soon!Best regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Guest Relations on Jun 12, 2023
Dear John, it is fantastic to read that you have enjoyed your stay in NH Collection Palacio de Tepa, thank you for sharing your experiences. Reviews such yours are our inspiration!The entire Hotel team look forward to hearing from you soon.Best regards.