Get an overview of this hotel3-star Madrid hotel in Castellana, near Las Ventas


Located in Castellana, this hotel is within 2 mi (3 km) of U.S. Embassy, Las Ventas, and Santiago Bernabeu Stadium. Prado Museum and Plaza Mayor are also within 3 mi (5 km).

Hotel Features

Along with a fitness center, this hotel has a bar/lounge and a coffee shop/café. WiFi in public areas is free. Other amenities include self parking, a business center, and conference rooms.

Room Amenities

All 122 rooms offer free WiFi and free wired Internet, plus minibars and LCD TVs with satellite channels. Room service, pillow menus, and hair dryers are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

The hotel offers a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and meeting rooms.

High-speed wireless Internet access is complimentary. Event facilities measuring 1335 square feet (124 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

NH Madrid Balboa has designated areas for smoking.

  • Fitness facilities 
  • Free WiFi 
  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Total number of rooms - 122 
  • Babysitting or childcare 
  • Number of floors - 6 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Conference space 
  • Designated smoking areas 
  • Luggage storage 
  • Laundry facilities 
  • Meeting rooms 3 
  • Multilingual staff 
  • Safe-deposit box at front desk 
  • Self parking (surcharge) 
  • Conference space size (meters) - 124 
  • Number of meeting rooms - 3 
  • Year Built 1988 
  • Conference space size (feet) - 1335 
  • Number of buildings/towers - 1 
  • Business center 
  • Television in common areas 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Self parking (surcharge)

Room Amenities

  • Connecting/adjoining rooms available 
  • Free WiFi 
  • Premium TV channels 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Bidet 
  • Hair dryer 
  • In-room safe 
  • Desk 
  • Blackout drapes/curtains 
  • Satellite TV service 
  • Free wired high-speed Internet 
  • In-room climate control (air conditioning) 
  • Free toiletries 
  • Room service (limited hours) 
  • Rollaway/extra beds (surcharge) 
  • Pillow menu 
  • LCD TV 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies


Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is 18


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 29.96 per night.


  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 18,90 per person (approximately)
  • Self parking fee: EUR 25.30 per day
  • Rollaway bed fee: EUR 29.96 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • NH Balboa
  • NH Madrid Balboa Hotel
  • NH Madrid Balboa
  • Nh Balboa Hotel Madrid
  • Nh Balboa Madrid

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
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Nice hotel

5 out of 5
by from pallais
Posted Sep 19, 2016
Evertthing was very good, all was excelent , the attention perfect
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Nice hotel, value for money, close to IE

5 out of 5
by from johannesburg
Posted Jul 18, 2016
Pleasant stay, great, friendly & helpful staff. Was my second visit to the hotel and even better this time round
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Very good hotel.

5 out of 5
by from Leighton Buzzard
Posted May 7, 2016
Pros: Position,comfort, staff and excellent restaurant / breakfast room. The menu was not totally to my taste, but still good. Breakfast was perfect.
Cons: During my stay it was very warm at night. The Air conditioning was not too good. Not bad enough to complain, but needs some attention I think.
Location: Just out of town, but only a short Metro ride to town centre. Some good restaurants nearby.
The hotel is slightly out of the centre of town, which is reflected in the price. It's in the residential area, apparently similar to Londons Kensington. This wasn't a problem as the Metro is only a 5 minute walk. It was only another 5-10 minute train ride to the centre. I could not fault this hotel at all. From the pleasant and helpful staff to the clean and comfort of the room, it made for a very enjoyable stay in Madrid. I would definitely go back again, and so highly recommend it.
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stayed April 2016

5 out of 5
Posted Apr 7, 2016
Pros: friendly staff
great, clean and friendly hotel, well situated for metro and shops bars and restaurants.
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Great location

4 out of 5
by from Lima, Peru
Posted Feb 8, 2016
Pros: Lcation
Cons: Envy thing pretty fine. Maybe no that expensive breakfast
Location: Really nice neighborhood and close to the most important boutiques. Felt like Madrid's Champs Elysees
Very comfortable room in best location! Pretty nice neighborhood and close to great shopping area. Totally recommended.
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great location & great service!

5 out of 5
by from YT
Posted Nov 30, 2015
hotel staff speak perfect english, help in directions and in ordering cabs. rooms are clean and comfy.
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Comfortable Hotel, Great Breakfast, Good Location

4 out of 5
by from Miami
Posted Jun 18, 2015
Room was comfortable and clean. We could have used a little more storage space. There were no drawers and just a few shelves in the small closet to put our non-hanging clothes on. We stayed for a week and this was a small issue. The breakfast was excellent and was available until 1030 in the morning, 1100 on the weekend. The metro station was only a couple blocks (less than 10 minutes) away. The center of madrid (Plaza Major) is about 5 stops on the metro. To get from the airport we took the number 200 city bus to the Avenida de America bus station ("Intercambiador") and then walked the four blocks to the hotel. It's an express bus that only makes a couple stops along the way. The price is one and a half euros, paid on the bus. (A taxi costs 30 euros)
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Nice hotel in Madrid

5 out of 5
by from Caracas, Venezuela
Posted Jun 11, 2015
Pros: The location
Location: The hotel is in Barrio Salamanca, one block to Velazquez street and 3 blocks to Serrano street, near to stores, restaurants, metro, bars etc..
The staff was excellent, we had a very pleasant vacations
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Hotel and staff were excellent,

4 out of 5
by from edinburgh
Posted May 20, 2015
Although the hotel was great I would not recommend or use again due to its location. It was in a very quiet residential location and if visiting Madrid for a weekend only would prefer to be in an area within walking distance for evening meals rather than rely on the metro late at night. Reception staff were extremely accommodating and helpful.
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Worst rooms for Expedia customers

2 out of 5
by from Colombia
Posted Jan 14, 2015
Pros: Location
Cons: They should recognize a loyal and recurring customer and treat them well. It would not hurt if Expedia Elite (Gold) customers would be acknowledged!
Location: Excellent location for business and turism trips. Nevertheless, there are many other wonderful hotels in the area to choose from.
I have stayed in this hotel several times before being an Expedia customer. Now, that I payed for a better room they gave me the smallest overlooking a wall. I never got that kind of room when I went there through other travel agencies... It's seems like the deal is best rate worst room. I will never go back, nor recommend it :( They have become very impersonal, they do not know how to treat a loyal customer, too bad... This last time I was there for two weeks, unfurtanatelly it was prepaid and no refund, if not I would have left.
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