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Reviews of NH Madrid Balboa

3 out of 5
NH Madrid Balboa
Calle de Nunez de Balboa, 112, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 117 out of 213 reviews" "
Rating 8 - Good. 70 out of 213 reviews" "
Rating 6 - Okay. 16 out of 213 reviews" "
Rating 4 - Poor. 6 out of 213 reviews" "
Rating 2 - Terrible. 4 out of 213 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jhojan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente and convinient hotel in Salamanca Madrid.
Stayed 1 night in Dec 2023

10/10 Excellent

Jhojan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and convenient Hotel in Madrid-Salamanca
Stayed 1 night in Dec 2023
Response from - Reception - on Jan 2, 2024
Dear Jhojan, Thank you for writing a comment about your stay with us. We are very happy to see that you had a good stay overall. We hope to welcome you again in the future when you visit our beautiful city! sincerely

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estadia! Muy comodo y bien ubicado!
Stayed 3 nights in Nov 2023
Response from -Recepción - on Dec 4, 2023
Estimado Edgar, Nos alegramos mucho que su estancia haya cumplido con sus expectativas, trabajamos para ello y nuestra mayor satisfacción es conseguirlo. Agradecerle el tiempo dedicado en compartir su experiencia en nuestro Hotel NH Madrid Balboa . Recibe un cordial saludo

8/10 Good

Amit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and an amazing hotel for stay in Madrid
Stayed 2 nights in Nov 2023
Response from Recepction - on Nov 14, 2023
Dear Amit, Thank you very much for sharing your experiences with us. We are happy to see that you had a nice overall stay. We have taken good note of your suggestion.We look forward to welcoming you again in the future! Kind regards,

4/10 Poor

Maria, Miami

Stayed 3 nights in Oct 2023

6/10 Okay

Emad

Liked: Property conditions & facilities
Disliked: Staff & service
Hotel itself was nice and clean. I had a negative experience when it came to breakfast. I was mislead to believe that breakfast was included, as the room card I was given stated that it was included. On the first morning, I specifically asked if breakfast was included, and there no issues. On the second day, when I went to go get breakfast the person and front desk said it was not and that they made a mistake the day before, but still charged me for it. I would have rather they be honest than being sneaky and misleading.
Stayed 2 nights in Oct 2023
Response from Recepction - on Oct 29, 2023
Dear EmadThanks for sharing your recent experience.We regret that on this occasion we have not met your expectations.Your feedback was shared with the team to continue to motivate and inspire them to provide exceptional service to our customers.We hope to have the opportunity to welcome you again in the near future.Kind regards

8/10 Good

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023
Response from Recepction - on Sep 27, 2023
Dear Rui, We are glad to know that you have had a positive experience at our hotel through your rating. For us it is a pride that our clients feel at home, we will continue to improve day by day to meet their expectations. Receive a cordial greeting

10/10 Excellent

Jay

Stayed 7 nights in Sep 2023

6/10 Okay

MANUEL

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Staf not friendly,the worst in cafeteria, real bad.
Stayed 3 nights in Sep 2023
Response from Recepction - on Sep 21, 2023
Dear ManuelThank you for taking a few minutes of your time to comment on your stay at our hotel.We will forward your comment to the Saona restaurant so that they can focus on what happened.We regret that on this occasion we were not able to meet your expectations.Receive a cordial greeting

10/10 Excellent

GERMAN, WESTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, great service and the property is in neat conditions.
Stayed 5 nights in Sep 2023
Response from Recepction - on Sep 16, 2023
Dear German, First of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us. Kind regards

8/10 Good

Federico

Traveled with partner
Liked: Cleanliness, staff & service
Property ok, rewards in NH hotels useless.
Stayed 2 nights in Sep 2023
Response from Recepction - on Sep 9, 2023
Dear Federico, Thank you for choosing NH Madrid Balboa for your stay and for taking the time to share your experience and comments with us. We hope to welcome you again. Kind regards

10/10 Excellent

Marcello

Traveled with family
Liked: Amenities, property conditions & facilities
Great locativos and great staff
Stayed 2 nights in Aug 2023
Response from Recepction - on Aug 20, 2023
Dear Marcello, Thank you for choosing NH Madrid Balboa for your stay and for taking the time to share your experience and comments with us. We hope to welcome you again. Kind regards

10/10 Excellent

Frank

Stayed 2 nights in Jul 2023
Response from Recepction - on Sep 9, 2023
Estimado Frank, Muchas gracias por tomarse un tiempo en escribir una reseña sobre su estancia en NH Madrid Balboa. Nos alegramos de que su experiencia con nosotros cumpliera con sus expectativas.Todo el equipo trabaja para ofrecer a nuestros clientes estancias 100% satisfactorias y puntuaciones como la suya son la perfecta motivación para continuar trabajando en la misma línea. Esperamos volver a verle muy pronto. Un cordial saludo,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Recepction - on Sep 9, 2023
Estimado cliente, Muchas gracias por tomarse un tiempo en escribir una reseña sobre su estancia en NH Madrid Balboa. Nos alegramos de que su experiencia con nosotros cumpliera con sus expectativas.Todo el equipo trabaja para ofrecer a nuestros clientes estancias 100% satisfactorias y puntuaciones como la suya son la perfecta motivación para continuar trabajando en la misma línea. Esperamos volver a verle muy pronto. Un cordial saludo,

2/10 Terrible

Karen

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Recepction - on Jul 11, 2023
Dear Karen We regret that on this occasion we have not reached your expected level of satisfaction. We hope you will give us the opportunity to welcome you back to our hotel.Kind regards

10/10 Excellent

Elizabeth, Guatemala City

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. A bit far from the shopping area but great to visit you family member studying at IE.
Stayed 4 nights in Jun 2023
Response from Recepction - on Jul 11, 2023
Dear Elizabeth, Thank you for choosing NH Madrid Balboa for your stay and for taking the time to share your experience and comments with us. We hope to welcome you again. Kind regards

8/10 Good

EDUARDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good place
Stayed 3 nights in Jun 2023
Response from Recepction - on Jul 11, 2023
Dear EDUARDO, Thank you for choosing NH Madrid Balboa for your stay and for taking the time to share your experience and comments with us. We hope to welcome you again. Kind regards

10/10 Excellent

Joan, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Michael Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
I was seriously impressed with the employees that I met. They certainly went out of their way to help me. I absolutely plan to stay at this hotel again on my next visit.
Stayed 1 night in Apr 2023
Response from Recepction - on Apr 30, 2023
Dear Miguel Gerard,We are glad to know that you have had a positive experience at our hotel through your rating. For us it is a pride that our clients feel at home, we will continue to improve day by day to meet their expectations. Receive a cordial greeting

10/10 Excellent

Cecilia

Stayed 1 night in Apr 2023
Response from Recepction - on Apr 24, 2023
Estimado cliente Agradecerle la confianza depositada en NH Hotel Group.Esperamos darle la bienvenida en nuestro hotel .Muchas gracias Un saludo

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
No a/c because they decided to
Very clean, very nice staff, everything right but no air conditioner at 20* is not possible when they state they have air conditioning included as an amenity. The staff couldn’t do anything about it because it is a managerial decision and the whole hotel had the a/c unavailable.
Stayed 2 nights in Apr 2023
Response from Recepction - on Apr 24, 2023
Dear customer Thank you for the trust placed in NH Hotel Group.Inform you that we have taken good note of your suggestion. We hope to welcome you again in our hotel.Thank you so muchBest Regards

8/10 Good

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food
The hotel has an amazing restaurant, which must be booked to avoid disappointment!
Stayed 3 nights in Feb 2023
Response from Recepction - on Apr 24, 2023
Good after Thank you for taking a minute of your time to share your experience.We take good note of your suggestions.Thank you so muchKind regards

8/10 Good

Facundo, Miami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location is perfect, the hotel for the price is also perfect. Internet defficient and the staff to help to solve the issue was even worst. Second time at the hotel and we felt no welcome for some people at the reception. Actually revising the previous reviews people think exactly the same. Everything very good except for some people at the reception.

6/10 Okay

Carlos

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The air conditioner wasn’t working properly
Stayed 1 night in Oct 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Facundo, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. We would use this hotel in the future.
Stayed 1 night in Sep 2022

10/10 Excellent

Gonzalo Fernandez, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel
Stayed 1 night in Sep 2022

4/10 Poor

Irma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the city
Stayed 5 nights in Jun 2022

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff were very helpful and the rooms were clean
Stayed 1 night in May 2022

8/10 Good

Wayne

Stayed 5 nights in May 2022

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in May 2022

8/10 Good

BERNAL, San jose

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The area is very much convenient for walking and eating at different rates and choices
Stayed 3 nights in May 2022

10/10 Excellent

Francisco Vargas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2022

8/10 Good

Gili Sima

Stayed 3 nights in Mar 2022

8/10 Good

Scott

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service in the restaurant was terrible. The waiting staff was rude and inattentive.
Stayed 6 nights in Mar 2022

10/10 Excellent

Valerie, portland

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the NH Balboa. The hotel is beautiful decorated, the rooms are spacious and has a modern furnish. My room was incredible with the very large terrace. I was also traveling with my dog and this hotel is very dog friendly. Upon check-in I was able to access my room a bit earlier than the require check in time which made it easier to relax after a long flight from San Francisco. The bathroom amenities are great as well —fabulous shower head and some of the best bathroom lighting for a hotel. As a female, this is something that we love as it makes applying our make up easier!
Stayed 3 nights in Feb 2022

10/10 Excellent

Ricardo, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooms, comfortable beds and great shower! The hotel looks as if recenlty renovated. Plus the staff were very friendly!
Stayed 11 nights in Jan 2022

8/10 Good

Erik, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well located
Stayed 1 night in Nov 2021
Response from Raquel on Dec 9, 2021
Thank you for your comments Kind regards

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice stay but...
Had to wait over an hour for the room to be ready (after specified check-in time). Despite the delay, as soon as we got into the room, we saw a hair in the shower.
Stayed 3 nights in Oct 2021
Response from Raquel on Dec 9, 2021
We are sorry about your experience, Check in time depends on the availability and check out time of the previous customers. So we always sure check in time from 15.00 hrs. If the arrival is before, we always try to offer a room if it is available or you can leave the lugagge at the hotel. About the hair, I hoe we can solve it during your stay, and I am so sorry about that. Thanks you for sharing us and we hope to see you the next time you visit our city Thanks and kind regards

8/10 Good

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Adam

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Do not stay here
This is the worst hotel service I have stayed in, the bar they wouldn’t allow me to sit outside as they said it was reserved. There was 15 available tables, 2 hours later I return and the same only one couple outside and they still said it was reserved. The aircon doesn’t work in the room and it was SO warm that I couldn’t sleep. The lady at reception was nice she just couldn’t do anything unfortunately
Stayed 1 night in May 2021

8/10 Good

DIEGO JOSE

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019