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Reviews of Novotel Madrid Campo de las Naciones

4 out of 5
Novotel Madrid Campo de las Naciones
Calle de Amsterdam, 3, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 205 out of 369 reviews" "
Rating 8 - Good. 126 out of 369 reviews" "
Rating 6 - Okay. 24 out of 369 reviews" "
Rating 4 - Poor. 8 out of 369 reviews" "
Rating 2 - Terrible. 6 out of 369 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ayesha

Liked: Cleanliness, staff & service

2/10 Terrible

gaganjyot

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Horrible experience. Breakfast was cold. We asked multiple times if the egg and bacon served will be warm and were told yes its hot. 20 mins was left for breakfast to finish so that’s probably why the chefs gave up cooking. When you are charging 20 Euros or so for breakfast at least serve what your promise. Hotel staff were also flat faced no enthusiasm in their job and very basic rooms. Novotel has gone downhill. I travelled with my 2 kids . Will never ever use novotel. Horrible
Stayed 2 nights in Dec 2023

8/10 Good

Nestor

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Everything great. Staff very friendly and helpful as well.
Stayed 1 night in Dec 2023

10/10 Excellent

Moheb

Stayed 3 nights in Dec 2023

6/10 Okay

Jonathan

Stayed 4 nights in Dec 2023

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 1 night in Nov 2023

6/10 Okay

Cian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Geannys

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is modern and we’ll keep. Shopping and dinning options are within walking distance and close to the airport.
Stayed 2 nights in Oct 2023

10/10 Excellent

Siwin

Stayed 2 nights in Sep 2023

4/10 Poor

Cassandra

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We recently stayed at this property for 1 night. There was a desk by the door where we checked in. We were not asked to put a credit card on file which we did not think of at the time. One of the reasons we chose the hotel was for the room service as we had a long day travelling and knew we would want to eat on arrival so we looked for the menu in our room but it was a QR code. As we didn’t have a credit card on file we could not figure out the room service so we decided to go down and use the cafe. The staff saw me standing at the bar wanting to make an order for a very long time but did not come to serve me until I went and asked them to. I was told to wait while they unloaded the dishwasher and did other things. We ordered food and drink. Nachos were ok, the burger was bad… the meat of the burger was raw! Beds and pillows were not comfortable. The side tables were ridiculously low and unusable. The tea/coffee station was BAD! So there was a kettle, 2 paper cups and some random tea/coffee/sugar sachets. I ended up going down to the bar and asking for 2 cups and a spoon and we also had to purchase water so we could make a coffee. There was not many English speaking channels on the tv. There was a fair amount of noise in the early morning in the corridor with guests leaving. Upon check out we asked if they would be able to call a taxi (I had recently had surgery) and we were told there was a taxi rank just out on the street!?! I would not recommend this hotel.
Stayed 1 night in Sep 2023

8/10 Good

rand

Liked: Amenities
Was good
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

alessio

Stayed 2 nights in Jul 2023

10/10 Excellent

Steven

Stayed 3 nights in Jul 2023

10/10 Excellent

Fernando, Boca Raton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good enough to stay with your family and enjoy the hotel. Nearby towards El Corte Inglés there’s an excellent area of restaurants and cafes.
Stayed 1 night in Jul 2023

8/10 Good

Florence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Far from city center but close to transportation.
Stayed 1 night in Jul 2023

10/10 Excellent

Ulysses

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Clean and convenient to go to the airport. Would go back
Stayed 1 night in Jul 2023

10/10 Excellent

Yisell

Just perfect!
Stayed 2 nights in Jul 2023

4/10 Poor

WILLIAM

Stayed 3 nights in Jun 2023

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night after a stay at the other Novotel in Madrid. Needed to be closer to airport and this hotel was perfect for that. Very modern hotel as well and very clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Samir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, near airport, good staff, easy metro access to the city.
Stayed 1 night in Apr 2023

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and shower was good.
Stayed 1 night in Apr 2023

8/10 Good

Julio

Stayed 1 night in Apr 2023

10/10 Excellent

NICOLE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Super friendly and fast check in, great location. Used for an overnight layover while flying home with family. Had the pull out sofa ready for our kids when we arrived.
Stayed 1 night in Apr 2023

10/10 Excellent

Alisson, Kenner

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2023

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service
Small rooms
Stayed 1 night in Mar 2023

10/10 Excellent

Glaucia M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, good price, very quiet neighborhood, close to metro station.

10/10 Excellent

Ender

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok I like
Stayed 4 nights in Jan 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, breakfast and staff are nice.
Stayed 1 night in Dec 2022

10/10 Excellent

ROLANDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Excellent breakfast. Good Parking inside. Super clean and secure area. Twenty minutes away from Madrid old town.
Stayed 2 nights in Dec 2022

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most liked the location to large symposium venue and the location to other dining places and places to shop and the attached restaurant/bar. Mostly did not like distance from center city of Madrid but local bus stops were available around the area.
Stayed 7 nights in Sep 2022

10/10 Excellent

Carlos

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2022

10/10 Excellent

Peter

Stayed 1 night in Aug 2022

6/10 Okay

Jaime

Stayed 1 night in Aug 2022

10/10 Excellent

Devanand

Stayed 1 night in Aug 2022

10/10 Excellent

Malisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight on a long layover in Madrid. Clean room, with very comfy beds. Great breakfast spread, lots of options.
Stayed 1 night in Aug 2022

8/10 Good

Halima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff
Stayed 5 nights in Jul 2022

8/10 Good

MONICA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well located to connections to the airport
Stayed 1 night in Jul 2022

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to the airport. Breakfast was great, especially the fresh-squeezed OJ, and with buy one adult get a kid free, I thought it was worth it. I wish the pool was opened later. We also had trouble finding food when we arrived at 5pm on a Saturday
Stayed 1 night in Jul 2022

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
We booked this just to stay the night between flights so had low expectations but we were really impressed with the service. The staff were wonderful and very helpful
Stayed 1 night in Jul 2022

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Mad Cool Festival
Stayed 4 nights in Jul 2022

8/10 Good

SEBASTIAN, Germantown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean, great location near a metro station. But walls are thin and can clearly hear the people in the room next to us talking and playing their music.
Stayed 2 nights in Apr 2022

10/10 Excellent

Maria

Stayed 1 night in Jul 2021

10/10 Excellent

guillermo

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 4 nights in Mar 2022

8/10 Good

Kieron

Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022