Ratings based on 142 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from MX

It's s very nice hotel but not a good location

Posted Apr 25, 2017
We chose this hotel because it's "close" to the stadium Santiago Bernabéu, which it is but you can't walk to it... you need to take a cab. It's not even near to Madrid, it only has a bus stop outside, and it is in like an industrial zone, I think it would be a good hotel for business people but not for tourists. Overall, everything else is very good.
Comment from Hotel Management
Apr 26, 2017 by Alain Lago, Hotel Management
Dear guest, thank you for your comments regarding your stay at Occidental Castellana Norte. The hotel is near, but no close to Santiago Bernabeu Staium. I am sorry if somehow they informed you uncorrectly. You are right when writing that we are a business hotel, even if we welcome tourists that want to have a quiet rest after visiting the city centre. I hope to have the opportunity to welcome you back in the near future. Best regards, Alain Lago Areitioaurtena Deputy Manager
5 out of 5
by Blanca Margarita

Awesone,clean and great hotel!

Posted Apr 12, 2017 on Hotels
It was great! The personal, receptionist,and lounge was awesome!
Comment from Hotel Management
Apr 16, 2017
Good morning Blanca, Thank you for your kind words and thank you for your lovely comments regarding the service you received from our team members. We look forward to serving you again soon. Kind regards, Félix López Pérez General manager
4 out of 5
by Sam

Posted Feb 18, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017
Buenas tardes Sam, Muchas gracias por su buena valoración. Todo el equipo se alegra de que su puntuación sea tan positiva y nos encantará poder atenderle de nuevo pronto. Saludos cordiales, Félix López Pérez Director OCCIDENTAL CASTELLANA NORTE
4 out of 5
by A verified traveler

Posted Jan 29, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017
Apreciado huésped, Le agradezco mucho que se tomara tiempo para valorar su paso por nuestro hotel. Ojalá tengamos la oportunidad de atenderle en un futuro cercano. Estoy a su disposición. Atentamente, Félix López Pérez Director OCCIDENTAL CASTELLANA NORTE
4 out of 5
by Jens

Posted Jan 26, 2017 on Hotels
The hotel is very good. Service is friendly and all is clean. The offer in the restaurant is limited but the food I tried tasted well. The drawback is the surrounding area, basically only offices. Not really anything to do. However, there is a metro/train station only minutes away and going there will take you to town. A taxi ride to the Sol is around 25-30€ and take you 25-30 min.
Comment from Hotel Management
Mar 14, 2017
Dear Jens, First and foremost we would like to thank you for the praising review you shared following your visit to our Occidental Castellana Norte hotel. We are thrilled that you have enjoyed your stay. We very much look forward to having the opportunity to serve you again in the future. Regards, Félix López Pérez General manager
5 out of 5
by A verified traveler

Perfect business hotel

Posted Dec 30, 2016 on Hotels
New excellent hotel. Good service. Nice restaurant for breakfast.
5 out of 5
Recommended
for Couples
by A verified traveler

nice hotel

Posted Jan 12, 2016
It is a very nice and confort hotel, it is quiet far to the city, but even you can take the train to the center of Madrid in 15 minutes. The airport is very closer so you can take taxi or train. The room was real good and clean.
5 out of 5
by Juan from Boston

Perfect

Posted Jan 1, 2016 on Hotels
Excellent hotel. Very nice service
4 out of 5
by Sarah

This traveler left a rating score only Posted Dec 30, 2015 on Hotels
4 out of 5
by Cristiano from Dublin

Best hotel in the area

Posted Jul 13, 2015 on Hotels
I often go in a business trip to Madrid and I stayed in the hotel 3 times. This is near the offices. Hotel is the best of the area. I recommend to book this. The hotel looks very new and the room are large and clean and modern. The price cheaper then the other hotels at the same level and 1000000 better. I will stay again.