Reception

Reviews of Only YOU Hotel Atocha

4 out of 5
Only YOU Hotel Atocha
Paseo Infanta Isabel 13, Atocha, Madrid

Reviews

9.6

Exceptional

Rating 10 - Excellent. 778 out of 1007 reviews" "
Rating 8 - Good. 183 out of 1007 reviews" "
Rating 6 - Okay. 30 out of 1007 reviews" "
Rating 4 - Poor. 6 out of 1007 reviews" "
Rating 2 - Terrible. 10 out of 1007 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on Apr 16, 2024
Dear Peter,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and as well for giving us a good score.We hope to see you again here.Kind regards,

10/10 Excellent

Eduardo

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 6 nights in Apr 2024
Response from FRONT DESK TEAM on Apr 15, 2024
Estimado Eduardo,En primer lugar, me gustaría agradecerle la confianza depositada en Only YOU Hotel Atocha. Es un verdadero orgullo para nosotros leer comentarios como el suyo, que hacen que sigamos trabajando cada día para satisfacer todas las necesidades de nuestros clientes y ofrecer un servicio excelente y único.¡Le esperamos pronto de vuelta en Only YOU Hotel Atocha!

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for a weekend in Madrid- amazing hotel with great service
Stayed 2 nights in Apr 2024
Response from Front Desk Trainee on Apr 14, 2024
Dear Suzanne, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

8/10 Good

BENJAMIN, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair value for money. In front of Atocha station.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on Apr 13, 2024
Dear Benjamin, Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Maribeth, Chester Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the Prado Museum. Nice 7-th Floor Outside Restaurant.
Stayed 1 night in Apr 2024
Response from Front Desk Trainee on Apr 13, 2024
Dear Maribeth, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, by the location and the Restaurant. In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,fantastic and helpful staff,quiet,very comfortable.
Stayed 2 nights in Apr 2024
Response from Front Desk Trainee on Apr 11, 2024
Dear Barry,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

10/10 Excellent

Peter, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and courteous. Attentive to every detail. In our case they were very meticulous to ensire our stay was enjoyable and memorable. For this stay, definitely a 5-star, if not six!
Stayed 2 nights in Apr 2024
Response from Front Desk Trainee on Apr 10, 2024
Dear Peter,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.Kind regards,

10/10 Excellent

MARISOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Front Desk Trainee on Apr 3, 2024
Dear Marisol,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room and the location but the breakfast options were a bit disappointing
Stayed 1 night in Mar 2024
Response from FRONT DESK TEAM on Apr 4, 2024
Dear Natasha,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.At the same time we would like to apologize if we did not reach your expectations regarding to the breakfast.We hope to see you again soon at Only YOU Atocha to offer you the best stay and experience possible.Greetings,

10/10 Excellent

Masail

Stayed 2 nights in Mar 2024
Response from Front Desk Trainee on Apr 18, 2024
Dear Masail,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Kem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent in meeting our needs and concerns, plus assisting with very good information for Madrid.
Stayed 4 nights in Mar 2024
Response from Front Desk Agent on Mar 29, 2024
Dear Kem,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offered.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Best regards,Frontdesk TeamOnly YOU Hotel Atocha

10/10 Excellent

Coty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a bit on the small side but overall great experience, had many good gestures thru our stay
Stayed 1 night in Mar 2024
Response from Front Desk Trainee on Mar 26, 2024
Dear Coty,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

awilda

Stayed 1 night in Mar 2024
Response from Front Desk Trainee on Apr 14, 2024
Dear Awilda,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near train stations and museums
Stayed 1 night in Mar 2024
Response from Front Desk Trainee on Mar 25, 2024
Dear Paul, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

8/10 Good

Margot, Oakland

Stayed 1 night in Mar 2024
Response from Front Desk Agent on Apr 13, 2024
Dear Margot,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Kind regards

10/10 Excellent

Gracia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the hotel is unique and replicates throughout all areas. Mercedes at the guest experience desk was extremely helpful and provided useful tourism advise and extra assistance with train bookings. We were recommended to include the breakfast buffet and was the best decision. Unfortunately we had to ask for a picnic bag due to early check out and that was really disappointing- no drink nor healthy food was included in our bags. Rooms clean, modern, spacious and a really nice hot shower with plenty mirrors and good lighting
Stayed 2 nights in Mar 2024
Response from FRONT DESK TEAM on Mar 23, 2024
Dear Gracia,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. I will be happy to share your comment with the whole team and I will personally congratulate Mercedes for making your experience so wonderful.We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings,

10/10 Excellent

Patrick, Ballwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and wonderful staff.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 22, 2024
Dear Patrick, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, either by staffIn Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was as friendly as the property was charming!
Stayed 1 night in Mar 2024
Response from FRONT DESK TEAM on Mar 16, 2024
Dear Mary,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Margot, Oakland

Stayed 1 night in Mar 2024
Response from Front Desk Trainee on Apr 1, 2024
Dear Margot,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Francisco Javier

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from FRONT DESK TEAM on Mar 9, 2024
Estimado Javier, De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia, Es un placer saber que ha disfrutado de la experiencia que ofrecemos.. En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. Esperamos volver a recibirle pronto.Un saludo

8/10 Good

Adolfo, San Juan

Stayed 2 nights in Feb 2024
Response from Front Desk Trainee on Mar 25, 2024
Estimado Sr. MARTI, ¡Muchas gracias por confiar en Only YOU Hotel Atocha!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Hotel Atocha!

10/10 Excellent

Amanda Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk Trainee on Mar 25, 2024
Dear Amanda,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

8/10 Good

Hongjun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is OK.
Stayed 5 nights in Feb 2024
Response from FRONT DESK TEAM on Mar 9, 2024
Dear Hongjun, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Bing, Highland Park

Stayed 2 nights in Feb 2024
Response from Front Desk Trainee on Mar 25, 2024
Dear Bing,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 Excellent

Liz

Traveled with family
Liked: Amenities, property conditions & facilities
location
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Feb 24, 2024
On behalf of all the member of Only You Atocha we would like to thank you for leaving us a good ratingWe hope to see you again soon to offer you the best stay and experience possible!Greetings,Front Desk teamOnly You Atocha

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located across the street from Atocha Train Station. You are within walking distance to the center of town. If not catch a cab outside of the hotel. The staff was very helpful and hospitable.
Stayed 1 night in Feb 2024
Response from FRONT DESK TEAM on Feb 20, 2024
Dear Victor,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,Front Desk Only You

8/10 Good

Nanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is some street construction going on in front of the hotel and was not notified. Created problems in finding the entrance to the hotel from the train station. Would have liked the hotel to have notified us and provided some instructions. Otherwise a very nice stay. Breakfast excellent.
Stayed 1 night in Feb 2024
Response from FRONT DESK TEAM on Feb 17, 2024
Dear Nanette,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha.We apologize that Only YOU has not fulfilled your expectations. We will take note of the improvements that you have told us to continue offering the best service.We hope to see you soon at Only YOU Hotel Atocha!Kind regards,

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location near Atocha Station. Lovely rooftop bar and restaurant. Excellent service and staff.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on Feb 8, 2024
Dear Diane,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and loved to location next to the train station.
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 3, 2024
Dear Gerald,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.The score you have given us can only make us happy! This means that we continue working to satisfy all the needs of our customers and offer an excellent service.We hope to see you soon at Only YOU Hotel Atocha!

10/10 Excellent

Bryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con staff muy atento, limpio, localizado frente a la estacion de tren Atocha donde puedes conectar a diferentes ciudades.
Stayed 5 nights in Jan 2024
Response from Front Desk Agent on Jan 24, 2024
Estimado Bryan,En primer lugar, me gustaría agradecerle la confianza depositada en Only YOU Hotel Atocha. Es un verdadero orgullo para nosotros leer comentarios como el suyo, que hacen que sigamos trabajando cada día para satisfacer todas las necesidades de nuestros clientes y ofrecer un servicio excelente y único. De nuevo, muchas gracias por habernos elegido.Un cordial saludo,

10/10 Excellent

Homero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercedes, Esther and Nicholas were outstanding. They went far and beyond in all our interactions. Every single detail was perfect. Simply amazing.
Stayed 3 nights in Jan 2024
Response from Front Desk Agent on Jan 24, 2024
Dear Homero,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. I will be happy to share your comment with the whole team and I will personally congratulate Mercedes, Esther and Nichlas for making your experience so wonderful.Again, thank you very much for choosing us.Greetings,

10/10 Excellent

Colla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 22, 2024
Dear Colla,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.The score you have given us can only make us happy! This means that we continue working to satisfy all the needs of our customers and offer an excellent service.We hope to see you soon at Only YOU Hotel Atocha!Thank you and greetings,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite but easy access to train station one block away and 10 min walk to Prada museum.
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 22, 2024
Dear Kenneth,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha.It is a real pride for us to read comments like yours, that we keep working every day to satisfy all the needs of our clients and offer an excellent and unique service.We hope to see you soon at Only YOU Hotel Atocha!

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on Jan 22, 2024
Dear Nigel,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Kind regards,

10/10 Excellent

Helen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Excellent! Breakfast had lots of selection. Only small comment is they kept forgetting to provide face towels in my room :) No big deal since the rest was amazing!
Stayed 6 nights in Jan 2024
Response from Front Desk Team on Jan 13, 2024
Dear Helen,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.The score you have given us can only make us happy! This means that we continue working to satisfy all the needs of our customers and offer an excellent service.We will take note of the improvements that you have told us as well to continue offering the best service.We hope to see you again here very soon.Thank you and have a lovely day,

10/10 Excellent

Darin, Bellingham

Traveled with partner
Nice, modern rooms and extremely helpful staff. Great morning buffet. Hint, pre buy the buffet upon check in as it’s much cheaper that way.
Stayed 1 night in Jan 2024
Response from Front Desk Team on Jan 13, 2024
Dear Darin,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha.It is a real pride for us to read comments like yours, that we keep working every day to satisfy all the needs of our clients and offer an excellent and unique service.We hope to see you soon at Only YOU Hotel Atocha!Thank you and kind regards,

10/10 Excellent

Gautam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just opposite the train station. Reception staff were very welcoming. Rooms were clean, spacious and the bed and pillows were very comfortable. Good dining option downstairs. Highly recommended.
Stayed 1 night in Jan 2024
Response from FRONT DESK TEAM on Jan 9, 2024
Dear Gautam,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & in a good location for exploring Madrid. Staff were super friendly & helpful. Would certainly stay again.
Stayed 2 nights in Jan 2024
Response from FRONT DESK TEAM on Jan 9, 2024
Dear Guest,First, we thank you for taking the time to write this review.We are glad to know that you consider us one of the best hotels in Madrid and that you will repeat with us in the future. We will be happy to see you again soon.Thank you very much and greetings,

10/10 Excellent

v

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and slick design of the hotel with all great amenities, close to downtown Madrid with good transport links. The staff were very attentive and helpful
Stayed 6 nights in Sep 2023
Response from FRONT DESK TEAM on Jan 9, 2024
Dear Guest,First, we thank you for taking the time to write this review.The effort of our entire team is reflected in comments like yours that motivate us to continue working just as hard to offer this kind of experiences to all our guests.We will be happy to see you again soon.Thank you very much and greetings,

6/10 Okay

Kai Him Benjamin, Rego Park

Traveled with partner
Liked: Amenities
There are so many noises throughout the stay, from water pipe running, banging sound, staffs moving or doing some work in the next room for long time. Bad sound proof at the entrance can hear someone walk by even that person walk very slowly.
Stayed 4 nights in Jan 2024
Response from FRONT DESK TEAM on Jan 9, 2024
Dear Kai,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha.I'm sorry that Only YOU has not fulfilled your expectations. We work hard every day to offer the best service, to make each experience unique. Therefore, we have taken note to immediately resolve those incidents.Greetings,

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! The hotel is gorgeous! The Sep7ima restaurant is outstanding! The hotel is walking distance to most sightseeing locations and train station. Mercedes at the concierge desk is the best concierge I have ever worked with, she is awesome!!
Stayed 3 nights in Dec 2023
Response from FRONT DESK TEAM on Jan 9, 2024
Dear Eric,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.The score you have given us can only make us happy! This means that we continue working to satisfy all the needs of our customers and offer an excellent serviceGreetings,

10/10 Excellent

Juthinant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool layout and design, rooms had all the amenities you'd need plus more, location is close to Atocha station so buy a Tourist Travel Pass and get around Madrid effortlessly. This was our main base and the staff were very helpful and took care of all of us and we felt very secured.
Stayed 4 nights in Dec 2023
Response from FRONT DESK TEAM on Jan 9, 2024
Dear Juthinant,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha.It is a real pride for us to read comments like yours, that we keep working every day to satisfy all the needs of our clients and offer an excellent and unique service.We hope to see you soon at Only YOU Hotel Atocha!Greetings,

10/10 Excellent

babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FRONT DESK TEAM on Jan 9, 2024
Dear Babak.Thank you for staying with us and for giving us a really good score.We hope to see you soon.Greetings,

10/10 Excellent

Maria, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location across from Atocha station. Amazing hotel with lots of personality. Out of this world breakfast buffet with endless options. Very friendly and helpful staff (Florian front desk). We were allowed to check in at 11AM. Comfortable clean room. Nice toiletries. Highly highly recommended
Stayed 2 nights in Dec 2023
Response from Front Desk Agent on Jan 3, 2024
Dear Maria,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have enjoyed such a magnificent experience motivates us to continue striving so that all those who visit us enjoy it as much as you do.I will be happy to share his comment with the entire team and I will personally congratulate Florin for making his experience even more meaningful.We hope to see you again soon at Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.A cordial greeting,

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Agent on Jan 3, 2024
Estimado Javier, De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia. Es un placersaber que ha disfrutado de la experiencia que ofrecemos. En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. De nuevo, muchas gracias por haberse quedado con nosotros y haberse tomado el tiempo de escribir tal reseña.Esperamos volver a recibirle pronto.

10/10 Excellent

Liliana

Stayed 3 nights in Dec 2023
Response from Front Desk Agent on Jan 14, 2024
Dear Liliana,Thank you for choosing Only YOU Hotel Atocha for your stay in Madrid and for giving us a really good score.We hope to see you again here.Thank you and greetings,

10/10 Excellent

HERMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Agent on Jan 3, 2024
Estimado Herman, De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia. Es un placersaber que ha disfrutado de la experiencia que ofrecemos. En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. De nuevo, muchas gracias por haberse quedado con nosotros y haberse tomado el tiempo de escribir tal reseña.Esperamos volver a recibirle pronto.

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - thoroughly enjoyed the stay.
Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 20, 2023
Dear Michael,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.The score you have given us can only make us happy! This means that we continue working to satisfy all the needs of our customers and offer an excellent service.We hope to see you soon at Only YOU Hotel Atocha!

10/10 Excellent

Dehua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Agent on Dec 15, 2023
Dear Dehua,On behalf of the entire Only YOU Atocha team we would like to thank you for your score.We hope to see you again really soon.Thank you and kind regards,

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and right across the street from the train station.
Stayed 1 night in Dec 2023
Response from Front Desk Agent on Dec 15, 2023
Dear June,First, we thank you for taking the time to write this review and for giving us a really good scaore.We hope to see you again here really soon.Kind regards,