Ratings based on 328 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from PR

Nice hotel close to Plaza Del Sol

Posted Jul 4, 2016
Excellent location . Stayed only one night after traveling around Andalusia. Chose hotel because Arenales St is close to everything. Very clean but tiny room.
4 out of 5
by A verified traveler from Miami

Centrally Located

Posted May 31, 2016
You will find that you are either steps away or within walking distance of everywhere you want to visit in the city of Madrid. If and when we return to Madrid we will return to this hotel!
Comment from Hotel Management
Jun 3, 2016 by Marta Hoyos| Hotel General Manager, Hotel Management
Dear Ceasr: Thaks very much for your kind coment .It is amazing to read that you intend to return in the future and look forward to welcoming you back to Petit Palace Arenal soon. Best Regards
4 out of 5
by A verified traveler from Bergamo

grazioso hotel,un po' rumoroso...ma in centro

Posted May 23, 2016
Pros: Posizione e colazione
Location: Hotel si trova in centro in zona pedonale ed è x questo che di notte diventa un po' rumoroso, vicino ci sono due fermate metropolitane molto comode
Siamo stati a Madrid tre giorni, hotel si trova in zona pedonale ed è x questo che di notte diventa un po' rumoroso,a due passi ci sono due fermate metropolitana che è molto utile se si vuole andare allo stadio o all'arena.
Comment from Hotel Management
Jun 3, 2016 by Juan Francisco, Hotel Management
Signora Lory Grazie per aver dedicato del tempo per votare il loro soggiorno presso l'Hotel Le. Siamo infatti nel centro di Madrid e lui che ci fa la nostra strada può soffrire un po 'più rumore. Ma quanto è buono l'hotel è che essendo così sono molto centrale, vicino alle principali momumentos di Madrid a cui si può camminare., Plaza Mayor, il Palazzo Reale, il Palacio de la Opera, Puerta del Sol etc etc Ancora una volta grazie per il commento. Cordiali saluti Juan Francisco
4 out of 5
by A verified traveler from Florida

Excellent location to city center.

Posted May 23, 2016
The room was quite small, but clean and very adequate. The breakfast, a bit expensive at 13 euros, was superb with everything you might want. Location is superb, right on Arenal off Puerto del Sol.
Comment from Hotel Management
Jun 1, 2016 by Juan Francisco, Hotel Management
Dear Sir Tom Thank you for your comment both breakfast and cleaning The department breakfast and cleaning every day strive to make all this as perfect as possible. In the next instance please consult reception for exterior rooms available, insurance will be much more to your liking. Thank you for your comments and hope to see you son Thank You Juan Francisco
4 out of 5
by A verified traveler

good location

Posted May 17, 2016
Pros: location and good team on reception
Cons: Security,we had the misfortune to have my partners bag stolen from the dining room, but the level of internal security was poor no CCTV in the dining
Location: location brilliant the royal palace and cathedral and all the sights and shops are walking distance
Welcome at reception was very good, room was a good size and clean ,slightly noisy due to nightclub across the road. Location was brilliant and we walked to all the things we wanted to see,plenty of places to eat nearby
Comment from Hotel Management
May 31, 2016 by Juan Francisco , Hotel Management
Good afternoon Once again we ask forgiveness for stealing suffered at the hotel and believe us we are doing our part so that does not happen anymore. We are pleased that you liked the room and clean it. We are indeed very well located and close to all the major sights of Madrid and can be visited on foot quietly without the need to take public transport. From the hotel reception we want to once again thank you for the kindness and patience that had both you and your wife. In your next stay in Madrid we hope to retell us and we can improve your stay before. Thanks and greetings from the whole team of Petit Palace Arenal Juan Francisco
3 out of 5
by A verified traveler from New York

The noise kills the comfort

Posted May 1, 2016
It is a nice 3 star hotel right in the heart of Madrid. The beds are comfy and clean. Had some problems making shower work. I would recommend this hotel to those fond of night life and not looking for quiet night rest. Very noisy all night through. Great staff!
Comment from Hotel Management
Jun 3, 2016 by Marta Hoyos| Hotel General Manager, Hotel Management
Dear Aldez Thank you for sharing , one more time , your detailed feedback, regarding your stay at Petit Palace Arenal , and please accept my sincere apologies for the disappointment experienced with certain aspects of your stay. Is very important for us to know how has been the estay of our guest because with your notes and suggestions we can improve our serivices and áreas. We take note about your coments y invite you to visit again in further ocasions. Thank you very much for visit Petit Palace Hotels!
5 out of 5
by A verified traveler

sehr zentrales Hotel

Posted Apr 29, 2016
Pros: Für uns war die Lage am besten und es war nett, dass man Bonbons auf den Kissen vorfand.
Cons: Ein Frühstück zu einem angemessenen Preis wäre noch schön.
Location: Das Hotel liegt an der Haltestelle Sol.So kann man viele Sehenswürdigkeiten(Palacio Real,Gran Via...) zu fuß erreichen.Man ist auch schnell beim Prado
Für unseren kurzen Aufenthalt war dieses Hotel ideal. Es ist leicht zu finden, sehr nah an der Metro und trotzdem war es nicht laut. Die Zimmer waren klein, aber schön und neu eingerichtet. Das Frühstück war leider nicht inklusive und uns extra zu teuer, sodass wir dazu nichts sagen können. In der Umgebung findet man aber schnell Essensmöglichkeiten aller Art.
4 out of 5
by A verified traveler from Danmark

Mega centralt hotel

Posted Apr 24, 2016
Location: super centralt - et par 100 m fra metro, Puerta del Sol, operaen og pladsen der, kongepaladset og katedralen, Plaza Mayor osv samt metro
Dejligt hotel med med 24 timers reception. Skøn morgenbuffet med rigtig meget at vælge imellem. Dejligt stort værelse med en rigtig pænt og stort badeværelse. Eneste minus - vi havde værelse ud mod gaden i 2. Sals højde - og der var et diskotek eller natklub lige overfor = meget meget nattestøj...
4 out of 5
by florence from Aix

Hotel idéalement situé

Posted Apr 12, 2016 on Hotels
Hôtel très propre et personnel très accueillant. Chambre agréable
4 out of 5
by Rune from København, Denmark

Good value for money

Posted Mar 31, 2016 on Hotels
The hotel is located in the center of Madrid - very close to Mercado San Miguel and other good places to eat and drink. The beds were good and the price cheap.
Comment from Hotel Management
Apr 6, 2016 by Eduardo Gomez, Hotel Management
Kære kunde, mange tak for dine vurderinger og kommentarer for os er en fornøjelse at vide, at de har haft et behageligt ophold, og at vi har formået at leve op til dine forventninger, vi håber at se dig igen på dine fremtidige besøg til Madrid. Sergio Moreno