Ratings based on 110 Verified Reviews

3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bridgewater, NJ

Excellent location

Posted Jan 12, 2017
Cons: The house keeping should not vacuum the hallway at 9am.
Stayed twice in the same trip for total of 5 nights. The best for this hotel is location and helpful staff. The hotel is within a few minutes walking distance to Metro and Renfe Cercanias. There is a Taxi stand near by as well. Hotel staff did their best to assist us including arrange Taxi pickup for our early morning flight. The family room (two twin and a bunk beds) is adequate for us. The room is small but it's ok. The only thing may prevent us going back to this hotel is lack of the luggage storage. We were going Seville for two days and would be back to the same hotel. But they were not able to let us to leave one of our suitcase.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent Hotel in Heart of Madrid

Posted Oct 31, 2016
Pros: We stayed 10 nights at this hotel recently. I picked it because I has such a great experience at the neighbouring Petit Palace Puerto de Sol 3 years ago and that hotel was booked for the room type we needed this time. I am pleased to say the experience this time was just as great. I recommend both hotels. They are clean, safe, and the staff are extremely friendly. Note that they offer portable WiFi rentals (€5/day) and free bicycle rentals, also they helped us with airport transfers. We were a family of 5 adult women sharing a room and were very comfortable. We had a number of requests (including to change rooms due to a malfunctioning bathroom door) and each request was met with a smile and a solution. Every time we entered or left the building we were greeted by the front desk staff. If you don't already know, this hotel (and it's sister location) are right in Puerto del Sol, the heart of old Madrid so you have access to everything at your doorstep but it comes with the traffic and noise of a busy nightlife too (though it is on a pedestrian street). This is my hotel of choice when visiting Madrid.
Cons: Due to the downtown location it can be quite noisy at night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2016
Very nice hotel and staff. Clean rooms. GREAT LOCATION.
3 out of 5
by A verified traveler from pty

Nice hotel but noisy rooms

Posted Sep 11, 2016
The room was perfect and the breakfast delicious, however, i slept horrible due to the noise from the street.
Comment from Hotel Management
Sep 27, 2016 by Trinidad Lopez., Hotel Management
Dear guest; Thank you for your reservation and your review. I hope you were able to let us know about a room change during your stay in order to offer yuo our best alternatives. I hope you consider to visit us again and we can offer you a better experience in all posible ways. Warm regards. Trinidad Lopez. Front desk manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Great location

Posted Aug 23, 2016
Pros: Location, location...staff friendliness and comfort.
Cons: Minor cosmetic blemishes on hallways and lobby due to wear and tear.
Location: In the center of Madrid, steps from Sol and Plaza Mayor. Restaurants, bars, shops all around.
Hotel is perfectly located a few steps from Puerta del Sol on a pedestrian street full of shops and restaurants. The room was clean, modern and beds comfortable. The staff friendly and helpful. Will stay there again in the future.
Comment from Hotel Management
Aug 30, 2016 by Trinidad Lopez., Hotel Management
Dear Guest; thanks for your reservation and for sharing your opinion on Internet. It is a pleasure to know you have enjoyed your stay with us and hope to have the pleasure of welcoming you back very soon. Sincerely; Trinidad Lopez. Front desk manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from PR

Nice hotel close to Plaza Del Sol

Posted Jul 4, 2016
Excellent location . Stayed only one night after traveling around Andalusia. Chose hotel because Arenales St is close to everything. Very clean but tiny room.
Comment from Hotel Management
Aug 30, 2016 by Trinidad Lopez., Hotel Management
Dear guest; Thank you for your reservation and for sharing your review on internet about your stay. We are more tan happy knowing you enjoyed your stay and we were part of a great experience I hope to be able to receive you again very soon. Warm regards. Trinidad Lopez. Front desk manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Centrally Located

Posted May 31, 2016
You will find that you are either steps away or within walking distance of everywhere you want to visit in the city of Madrid. If and when we return to Madrid we will return to this hotel!
Comment from Hotel Management
Jun 3, 2016 by Marta Hoyos| Hotel General Manager, Hotel Management
Dear Ceasr: Thaks very much for your kind coment .It is amazing to read that you intend to return in the future and look forward to welcoming you back to Petit Palace Arenal soon. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Excellent location to city center.

Posted May 23, 2016
The room was quite small, but clean and very adequate. The breakfast, a bit expensive at 13 euros, was superb with everything you might want. Location is superb, right on Arenal off Puerto del Sol.
Comment from Hotel Management
Jun 1, 2016 by Juan Francisco, Hotel Management
Dear Sir Tom Thank you for your comment both breakfast and cleaning The department breakfast and cleaning every day strive to make all this as perfect as possible. In the next instance please consult reception for exterior rooms available, insurance will be much more to your liking. Thank you for your comments and hope to see you son Thank You Juan Francisco
4 out of 5
Recommended
for Couples
by A verified traveler

good location

Posted May 17, 2016
Pros: location and good team on reception
Cons: Security,we had the misfortune to have my partners bag stolen from the dining room, but the level of internal security was poor no CCTV in the dining
Location: location brilliant the royal palace and cathedral and all the sights and shops are walking distance
Welcome at reception was very good, room was a good size and clean ,slightly noisy due to nightclub across the road. Location was brilliant and we walked to all the things we wanted to see,plenty of places to eat nearby
Comment from Hotel Management
May 31, 2016 by Juan Francisco , Hotel Management
Good afternoon Once again we ask forgiveness for stealing suffered at the hotel and believe us we are doing our part so that does not happen anymore. We are pleased that you liked the room and clean it. We are indeed very well located and close to all the major sights of Madrid and can be visited on foot quietly without the need to take public transport. From the hotel reception we want to once again thank you for the kindness and patience that had both you and your wife. In your next stay in Madrid we hope to retell us and we can improve your stay before. Thanks and greetings from the whole team of Petit Palace Arenal Juan Francisco
3 out of 5
by A verified traveler from New York

The noise kills the comfort

Posted May 1, 2016
It is a nice 3 star hotel right in the heart of Madrid. The beds are comfy and clean. Had some problems making shower work. I would recommend this hotel to those fond of night life and not looking for quiet night rest. Very noisy all night through. Great staff!
Comment from Hotel Management
Jun 3, 2016 by Marta Hoyos| Hotel General Manager, Hotel Management
Dear Aldez Thank you for sharing , one more time , your detailed feedback, regarding your stay at Petit Palace Arenal , and please accept my sincere apologies for the disappointment experienced with certain aspects of your stay. Is very important for us to know how has been the estay of our guest because with your notes and suggestions we can improve our serivices and áreas. We take note about your coments y invite you to visit again in further ocasions. Thank you very much for visit Petit Palace Hotels!