Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ottima posizione. Camera un po' piccola

Posted Jan 25, 2016
Pros: Posizione
Cons: La camera un po' piccola
Un albergo che consiglierei. Pulito Silenzioso personale gentile
Comment from Hotel Management
Jan 31, 2016 by David Chía Front Desk Manager, Hotel Management
Dear guest, We are glad you liked our hotel. Thanks for your comments. We have bigger rooms. If you come back just let us know your preferences and we will inform you about the suplements for bigger rooms. Kind regards,
Comment from Hotel Management
Jan 31, 2016 by David Chía Front Desk Manager, Hotel Management
Dear guest, We are glad you liked our hotel. Thanks for your comments. We have bigger rooms. If you come back just let us know your preferences and we will inform you about the suplements for bigger rooms. Kind regards,
Comment from Hotel Management
Jan 31, 2016 by David Chía Front Desk Manager+, Hotel Management
Dear guest, We are glad you liked our hotel. Thanks for your comments. We have bigger rooms. If you come back just let us know your preferences and we will inform you about the suplements for bigger rooms. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Super bien ubicado

Posted Jan 20, 2016
Muy bien ubicado, en el corazón del barrio de Salamanca. Habitaciones modernas. Personal simpatico.
Comment from Hotel Management
Jan 24, 2016 by David Chía Front Desk Manager, Hotel Management
Estimado Cliente, Gracias por sus amables palabras y su comentario. Me alegro que le gustara la ubicación pero sobre todo, me alegro de que nuestro personal le diera una atención a la altura de sus expectativas. Transmitiré a todo el equipo su comentario. Muchas gracias por elegirnos. Esperamos volver a verle en Petit Palace Embassy. Un saludo,
Comment from Hotel Management
Jan 24, 2016 by David Chía Front Desk Manager, Hotel Management
Estimado Cliente, Gracias por sus amables palabras y su comentario. Me alegro que le gustara la ubicación pero sobre todo, me alegro de que nuestro personal le diera una atención a la altura de sus expectativas. Transmitiré a todo el equipo su comentario. Muchas gracias por elegirnos. Esperamos volver a verle en Petit Palace Embassy. Un saludo,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2016
Las duchas de los baños tipo cabina no son cómodas.
Comment from Hotel Management
Jan 18, 2016 by David Chía Front Desk Manager, Hotel Management
Estimado Cliente, Le agradezco el compartir su opinión con nosotros, así como su buena puntuación. Espero que decida alojarse de nuevo con nosotros, de hacerlo le invito a que nos indique en su reserva que prefiere una habitación sin cabina de ducha, ya que el hotel dispone de baños con plato de ducha ámplio y de baños con bañera. Muchas gracias de nuevo, un saludo,
5 out of 5
Recommended
for Everyone
by A verified traveler from North Dakota USA

Madrid Spain a family holiday, we had a wonderful

Posted Jan 6, 2016
Pros: The location, the rooms, the food and the staff.
Cons: Nothing it is perfect!!
Location: We were in Madrid and the location was perfect, the railway station we could walk to and the hop on hop off bus beside us and lots of great places to
The Hotel was super and in the evening we relaxed in the lovely bar with our family.
Comment from Hotel Management
Jan 14, 2016 by David Chía Front Desk Manager, Hotel Management
Dear guest, I am really glad to read your comment and to see your fantastic score. I am glad you liked the bar, but It is even more important for us to see that you had a nice time, and that we fulfilled your expectations. Kind regards,
Comment from Hotel Management
Jan 14, 2016 by David Chía Front Desk Manager, Hotel Management
Dear guest, I am really glad to read your comment and to see your fantastic score. I am glad you liked the bar, but It is even more important for us to see that you had a nice time, and that we fulfilled your expectations. Kind regards,
Comment from Hotel Management
Jan 14, 2016 by David Chía Front Desk Manager, Hotel Management
Dear guest, I am really glad to read your comment and to see your fantastic score. I am glad you liked the bar, but It is even more important for us to see that you had a nice time, and that we fulfilled your expectations. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, UK

Perfectly located, well-appointed hotel

Posted Nov 12, 2015
Pros: Location, staff, decor, comfort, cleanliness, quietness.
Cons: Bathroom layout of Room 109 - bath too big for the space. Bedroom curtains should be properly adjusted to block out light from the patio. BBC News!
Location: Any travel website will give all this information much more fully than one traveller!
The hotel has been tastefully modernised from one of the old buildings of this select quarter of Madrid known as Barrio Salamanca. It's on Calle Serrano, the main shopping street (if you're rich). Transport by bus or metro (or taxi) to anywhere in the city is on the doorstep, and many places such as the Prado Museum are within walking distance.The staff are extremely friendly, helpful and efficient.The hotel decor is bright and clean but not glaring. Some of the old building's features have been retained, as in the curved passages walled with beautiful ancient brick. My room on the first floor was extremely comfortable, and quiet - not guaranteed in many Madrid hotels! I have three small niggles - the bathroom was great, with a huge bath - but it was so big that you couldn't get into it without either climbing over the end of it - two feet high and a foot thick - or edging round the side of it by the wall - a tight squeeze even for a (fairly) slim person. It also had loads of nozzles whose function I never figured out and there were no instructions! But the water was wonderfully hot with plenty of pressure. The other niggle was the curtains on the huge windows, which gave out onto the interior patio, where lights are on all night. Although the curtains are light-proofed, they are not very well adjusted and I couldn't get them to block out the light entirely in the middle or at the edges. Thirdly, why no BBC 24 hour-news, only CNN? Otherwise, a great place to stay.
Comment from Hotel Management
Nov 24, 2015 by David Chía, Hotel Management
Dear guest, I would like to thank you about your nice review at expedia. I am glad you liked the hotel. We will try to find a solution to make the Access to the jaccuzi easier. About the TV Channel and the courtains, I am glad to tell you that we will change and modernised it in the next months. Kind regards, David Chía Front Desk Manager
4 out of 5
Recommended
for Business Travelers
by Anja Skytte

Posted Nov 6, 2015 on Hotels
Great service at the front desk. Would be a great service to be able to make a cup of coffee and tea in the room.
Comment from Hotel Management
Jan 16, 2016 by Maria, Hotel Management
Dear guest, I am really glad to read that our service at the Front Desk was great for you. We work really hard to give the best, and it is nice to read that we got it. If you come back we have some kettles to lend, that the guest can request at the Front Desk. Thanks for your opinión. Kind regards, David Chía
Comment from Hotel Management
Jan 16, 2016 by Maria, Hotel Management
Dear guest, I am really glad to read that our service at the Front Desk was great for you. We work really hard to give the best, and it is nice to read that we got it. If you come back we have some kettles to lend, that the guest can request at the Front Desk. Thanks for your opinión. Kind regards, David Chía
4 out of 5
Recommended
for Business Travelers
by Diego from Miami

Excellent option for a visit to Madrid

Posted Oct 26, 2015 on Hotels
Superb location.
Comment from Hotel Management
Jan 2, 2016 by Maria, Hotel Management
Dear Guest, Thank you for choosing us and for telling us aboit your stay at Petit Palace Embassy. I am glad you liked our location in the middle of Barrio de Salamanca. Thaks also for you kind score. Kind Regards, David Chía Front Desk Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 13, 2015 on Hotels
Comment from Hotel Management
Dec 26, 2015 by Maria, Hotel Management
Dear Guest, Thank you for choosing us and for your good score. Kind regards, David Chía Front Desk Manager
Comment from Hotel Management
Dec 26, 2015 by Maria, Hotel Management
Dear Guest, Thank you for choosing us, and for your good score about your stay. Kind regards, David Chía Front Desk Manager
Comment from Hotel Management
Dec 26, 2015 by Maria, Hotel Management
Dear Guest, Thank you for choosing us and for your good score. Kind regards, David Chía Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk

Brilliant location to explore Madrid

Posted Oct 11, 2015
Pros: Your website
Cons: The coffee machine!
The hotel staff were most friendly and welcoming. Our room was spacious and comfortable; our internal window looked out into an internal space but this did mean we had no traffic noise or fumes. Breakfast was a well stocked buffet with a lovely selection of breads. The coffee machine (netspresso?) was impressive but I couldn't fathom how to get a cup hot enough for my tastes. The restaurant and bar were welcoming and well priced. The hotel is just round the corner from the Serrano metro and on a line that means you nearly always have to change at least once but we found this very quick, easy and inexpensive with the purchase of a ticket for 10 journeys. The location among the smart shopping streets gave an opportunity for window shopping every time you left the hotel.
Comment from Hotel Management
Oct 12, 2015 by David Chía, Hotel Management
Dear Julia, I am glad to read that you liked the attention provided by our staff. We are working hard to give our guests the best service. We will check the coffee machine, as it usually made very hot and tasty coffee. Thank you for choosing us, it will be great to see you back. Kind regards,
Comment from Hotel Management
Oct 12, 2015 by David Chía, Hotel Management
Dear Julia, I am glad to read that you liked the attention provided by our staff. We are working hard to give our guests the best service. We will check the coffee machine, as it usually made very hot and tasty coffee. Thank you for choosing us, it will be great to see you back. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

muy bien ubicado la atención de primera

Posted Sep 22, 2015
Pros: me gustó mucho
Cons: Siempre hay cosas para mejorar
Location: muy bien ubicado la calle Serrano es una maravilla todas las tienda y las calles aledañas también
Estuve con mi hermana, estuvimos muy bien atendidas sobre todo por el encargado del desayuno que estuvo excelente y del bar,, Kike y todo el staff. Sugerencias, solo poner un espejo en la habitación pues hay en el baño 2 espejos, pero cuando son 2 personas es perfecto tener otro espejo afuera del baño. Cuenta con poco personal pero muy eficiente Repetiría la próxima vez que vaya a Madrid. Felicidades
Comment from Hotel Management
Oct 12, 2015 by David Chía, Hotel Management
Estimado cliente, Muchas gracias por elegirnos y por emplear su tiempo en contarnos como fue su estancia. Es fántastico que estuvieran tan bien atendidas por nuestro equipo. Tendremos en cuenta su sugerencia sobre un segundo espejo en la habitación de cara al futuro. Gracias de nuevo. Un saludo,