Ratings based on 234 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location great hotel

Posted Mar 1, 2017
Great value and quality in Madrid. Air conditioning is not the best .
Comment from Hotel Management
Mar 1, 2017 by Sara Lopez. Front Desk Manager, Hotel Management
Dear guest, first of all thank you for your time and for sharing your opinión through Expedia. We are glad to know that we have reached your expectations and your experience has been positive. We hope to welcome back you very soon. Best regards Sara Lopez Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Second time

Posted Feb 21, 2017
This was our second time in this hotel, have to say the first experience was better than the second. This time almost everything was good except the room that we were on had a lot of more noise than the first one. Maybe because it was in the first floor. But still a great hotel! Thank you!
Comment from Hotel Management
Feb 21, 2017 by Sara Lopez, Hotel Management
Dear Deny first of all thank you for your feedback and your time and thank you for your trust. We are glad to know that your expectative has been reached although the room was not as good as the first time. Please, next time do not hesitate to send us your preferences and we will do our best to satisfy them. We hope to welcome back you very soon. Best regards. Sara Lopez Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from folsom ca

Great hotel! Great location!

Posted Feb 14, 2017
All the staff was great, always with a smile in their face willing to help you! Great hotel and great location!
Comment from Hotel Management
Feb 14, 2017 by Sara Lopez., Hotel Management
Dear Deny thank you so much for your nice comments. We are glad to know that we have reached your expectations. Best regards. Sara Lopez Front Desk Manager
3 out of 5
by A verified traveler

Excellent location, but low-cost approach

Posted Feb 6, 2017
Pros: Excellent location
Cons: Make the bathroom a more private room
Weak amenities in the room (no slippers, no robe) and bathroom separated from the room by a glass wall... low privacy of bathroom user. Excellent location. But impossible if you have your own car.
Comment from Hotel Management
Feb 7, 2017 by Sara Lopez, Hotel Management
Dear guest, first of all I would like to thank you for your time and comments. We are glad to know that you have enjoyed the area where we are located, however I am sorry to hear that some aspects have not reached your expectations. Amenities as robes and slippers are offered to our guests on request, so please, next time do not hesitate to contact us to demand whatever you may need or miss in the room, we will do our best to satisfy these necessities. Regarding the use of the private card in the area, as we are located in one of the most centrical area of the city it is true that to park on the street is being quite difficult nowadays, and this is why we offer a negotiated rate to our guest in a private parking located 3 minutes walking distance from the hotel, so guest can reconsider the option to use his own card as a good possibility. I would also like to thank you for your comments regarding the privacy of bathroom , we will take this point of view into account and different possibilities will be studied. Once again thank you for your time. We will be glad to welcome back you in the next future. Best regards Sara Lopez Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Exceptional place and Staff

Posted Jan 2, 2017
Pros: The confort, quiet, room, staff.
Cons: Everything was great
Location: It's a luxury part of the city
My wife, daugther and I were there just a night. We want to come back, because It is a great place, excellent staff, location in a luxury neighbour.
Comment from Hotel Management
Jan 4, 2017 by Sara Lopez. , Hotel Management
Dear Mr. Stone, First of all thank you for your time! We are glad your experience has been as expected and you have enjoyed your stay with us. We hope to welcome back you very soon. Best regards Sara Lopez Front Office Manager
5 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Estimado Cliente, gracias por su valoración. Un cordial saludo. Sara Lopez Jefa de recepción
3 out of 5
by A verified traveler from Caracas, Vz

Great staff and location but...

Posted Oct 3, 2016
Pros: Location / staff
Cons: Rooms, setting a much friendly environment. Breakfast area...appears not to be important for the hotel, cleaning limited of the room during the weeken
Location: All important shopping place are nearby. However, not too many nearby good eateries, even though there hundreds closer to another hotels of the chain.
If you are only concerned about location, this is your place. Supportive staff somehow helps to mitigate the loneliness of this place, and tiny rooms, even for european standards
Comment from Hotel Management
Oct 4, 2016 by Sara Lopez , Hotel Management
Dear Ricardo, First of all, I would like to thank you for taking the time to share your comments. I would also like to thank you for your nice words regarding the staff and our location. I am sorry to hear that the rooms were not as good as you were expecting neither the breakfast area, as this is something that we consider essential and one of our main attractive. We will take into account your opinion and notify it to the management. Please if you decide to give us another chance do not hesitate to contact me, we will try to satisfy your expectations. Best regards. Sara Lopez Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great staff

Posted Sep 26, 2016
Location: Very upscale neighborhood.
My room was ready early in the morning, and that's always nice when coming from the U.S. The staff was very friendly and helpful.
Comment from Hotel Management
Sep 26, 2016 by Sara Lopez. Front Desk Manager, Hotel Management
Dear Mike, thank you for your comments. We are glad your arrival was as satisfactory as you were expecting. We hope you have enjoyed your days in Petit Palace Embassy Serrao and it will be wonderful to welcome you back very soon. Best Regards. Sara Lopez. Front Desk Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Puerto Rico

Things that start wrong can end great!

Posted Sep 6, 2016
Pros: Staff, breakfast, room at the 6th floor with balcony, free bike and location.
Cons: The room bar was never replenished during the stay.Very g
Location: Very good and less noisy than la Gran Vía sector. Also good restaurants nearby and train station just a block away.
We had several inconveniences the very first day of a seven day stay. We couldn't check in early in the morning after a 8 hour flight. The shower had issues. The lock of the door didn't work.They upgraded our room for the tardiness in booking us and attended promptly the inconveniences. Breakfast was very good and the free bike to wander around the city was super nice to have. Staff at the restaurant was superb. Things can change for the better. Thank you Petit Palace at Serrano.
Comment from Hotel Management
Sep 8, 2016 by David Chía - Front Desk Manager, Hotel Management
Dear Jose Antonio, I would like to thank you for letting us fixing the first inconveniences. It is great that we had that second opportunity to make things as good as we really want for all our guests. I am glad you had a nice stay in the upgraded room at 6th floor. I will check with the house keeping manager why your minibar was never replenished. As you said things can change for the better, and I am sure that if you decide to come back, we could do it even better. Kind regards,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 25, 2016 on Orbitz
Really convenient location in central Madrid. Walking distance from all the hotspots and touristic attractions.
Comment from Hotel Management
Aug 30, 2016 by David Chía - Front Desk Manager, Hotel Management
Dear Guest, Thank you very much for choosing us, and for leaving your opinion for other Orbitz travellers. We are really glad about the score provided, and we are also happy you enjoyed our location. Kind regards, David Chía