Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Washington, DC

Great staff

Posted Sep 26, 2016
Location: Very upscale neighborhood.
My room was ready early in the morning, and that's always nice when coming from the U.S. The staff was very friendly and helpful.
Comment from Hotel Management
Sep 26, 2016 by Sara Lopez. Front Desk Manager, Hotel Management
Dear Mike, thank you for your comments. We are glad your arrival was as satisfactory as you were expecting. We hope you have enjoyed your days in Petit Palace Embassy Serrao and it will be wonderful to welcome you back very soon. Best Regards. Sara Lopez. Front Desk Manager
4 out of 5
by A verified traveler from Puerto Rico

Things that start wrong can end great!

Posted Sep 6, 2016
Pros: Staff, breakfast, room at the 6th floor with balcony, free bike and location.
Cons: The room bar was never replenished during the stay.Very g
Location: Very good and less noisy than la Gran Vía sector. Also good restaurants nearby and train station just a block away.
We had several inconveniences the very first day of a seven day stay. We couldn't check in early in the morning after a 8 hour flight. The shower had issues. The lock of the door didn't work.They upgraded our room for the tardiness in booking us and attended promptly the inconveniences. Breakfast was very good and the free bike to wander around the city was super nice to have. Staff at the restaurant was superb. Things can change for the better. Thank you Petit Palace at Serrano.
Comment from Hotel Management
Sep 8, 2016 by David Chía - Front Desk Manager, Hotel Management
Dear Jose Antonio, I would like to thank you for letting us fixing the first inconveniences. It is great that we had that second opportunity to make things as good as we really want for all our guests. I am glad you had a nice stay in the upgraded room at 6th floor. I will check with the house keeping manager why your minibar was never replenished. As you said things can change for the better, and I am sure that if you decide to come back, we could do it even better. Kind regards,
4 out of 5
by A verified traveler from Kansas City, MO USA

Great location & bikes included!

Posted Aug 10, 2016
Pros: location and bikes
Cons: better air conditioning - the room was a little warm for me.
Location: Close enough to walk to the Prado, El Retiro park and restaurants. Great market around the corner. Only a $5 cab ride away from Plaza Mayor.
We stayed in a family room with a king size bed and twin bunk beds. The kids loved it! We used the bikes to make the short ride (and there are designated bike lanes on the sidewalks) to El Retiro Park. Perfect way to wind down an evening in Madrid!
Comment from Hotel Management
Aug 11, 2016 by David Chía - Front Desk Manager, Hotel Management
Dear Susan, I am glad you liked our location and that you enjoyed the possibility of using our free bikes. I am sorry about the air conditioning, we will double check, just to verify it is properly working even when we have a heat wave like the one we suffered in Madrid during your stay. Thanks for your coments. Kind regards
4 out of 5
by A verified traveler

Very well located

Posted Jul 30, 2016
Hotel is super well located. In the middle of the best street in Madrid. Rooms are remodeled, bathrooms are big. I booked in this particular hotel because we are a big family and they had family rooms which consisted of a king bed and one bunk bed perfect for mu twins. My older daughters had a room with three beds. The only problem we had was that the airconditioner in our room never worked. Outside it was 100 degrees so opening the tiny inside view window was not an option. The first night they send up two fans. The day after they switched our rooms. Here the airconditioner did not work either. Told them in the morning. Didnt really do anything about it. The airconditioner in our kids room always worked. We did not get to sleep for three nights. Good hotel but would not stay again because would not want to risk sleeping so hot again.
Comment from Hotel Management
Aug 8, 2016 by David Chía, Hotel Management
Dear MSL, Thank you for choosing us and for leaving your coments for other guests from Expedia. I am glad you liked our family rooms and bathrooms. I am really sorry about the problem with the air conditioner, we are double checking our equipment, and we will try to fix and improve that in order to be able to manage a heat wave as the one we suffered in Madrid during your stay. Kind regards, David Chía Front Desk Manager
2 out of 5
by A verified traveler from Aventura

NOT ENOUGH AC

Posted Jul 25, 2016
Pros: Location
Cons: A/C At leat vending machines (not room service after ceratin hours)
Location: Good restaurants around
Insuficcient A/C Not Room service after certain hours Gllas wall to the bathhroon illuminates the whole room when turning the lights on disturbing others occupants
Comment from Hotel Management
Aug 8, 2016 by David Chía, Hotel Management
Dear Marlo, I am glad you liked our location and the bars and restaurants in the sorroundings. I am sorry about the air conditioning, we will double check the room in order to fix the problem. I am sorry about the limited timetable for the room service, this was temporarily during last week of July and some days in August. I apologize about the glass walls of the bathrooms, It was designed this way to give a more spacious and iluminated feeling to the room, but I understand that this solution might not be for all likings. Thank you for choosing us and for leaving your coments for other Expedia travellers. Kind regards, David Chía Front Desk Manager
4 out of 5
by A verified traveler from mexico city

Excelent lication

Posted Jun 22, 2016 on Orbitz
Located In the heart of One of the best neiborghoods in Madrid . Very good shopping and restarants
Comment from Hotel Management
Jun 28, 2016 by David Chía - Front Desk Manager, Hotel Management
Dear Liz, It is great that you liked our location in the exclusive área called Salamanca Neighborhood. It will be great to see you back if you decide to come back. Kind Regards,
4 out of 5
by Lawrence from Philadelphia

Good base for family stay in Madrid

Posted Jun 22, 2016 on Hotels
Good location, close to metro. Stayed with family of 4 (including two teenage boys). Room was a bit cramped, but had bed room for everyone (bunk beds for the kids). Excellent Wifi signal (again good for the kids). Lots of restaurants nearby. Don't pay for breakfast at the hotel, since there are options within easy walking distance (although don't seem to open until 8:30, as apparently nobody in Spain has anywhere to be before then).
Comment from Hotel Management
Jun 27, 2016 by Maria, Hotel Management
Dear Mr Lawrence, Thank you very much for choosing us and for leaving your coments for the rest of the travellers from hoteles.com I am glad you liked our location for visiting Madrid. As you said, there are lots of restaurants nearby, and several options to have breakfast, but none of them have a free Buffet with such a big offer of quality products like us. A service starting from 7 on weekly days, and 8 during the weekend. It will be great to see you and your family back on your next visit to Madrid. Kind Regards, David Chía Front Desk Manager
5 out of 5
by Alexander

Perfect romantic stay

Posted Jun 20, 2016 on Hotels
Came to stay to get married and hotel was close to venue. Hotel was fantastic, staff were friendly, location perfect, room comfortable, bathroom was amazing with a jacuzzi. Finding that we had received a gift from the hotel upon our return was unexpected and really appreciated. Will definitely stay again on our next visit to Madrid.
Comment from Hotel Management
Jun 27, 2016 by Maria, Hotel Management
Dear Alexander, We are really glad to read that your stay was perfect. It was a pleasure for us that you choose us for such an important moment. Our best wishes for the future in behalf of all the team. It will be great to see you back at our hotel. Kind regards, David Chía Front Desk Manager
4 out of 5
by Ricardo from Lisboa

Great location

Posted Jun 17, 2016 on Hotels
Great location.
Comment from Hotel Management
Jun 20, 2016 by Maria, Hotel Management
Dear Ricardo, Thank you for choosing us. I am glad you liked our location. I would like to thank you for tour kind coment and score at expedia. It would be a pleasure to see you back at our hotel. Kind regards, David Chía
4 out of 5
by Miguel from Weston

Perfect location in Madrid !

Posted Jun 10, 2016 on Hotels
We came here with friends to go around Madrid and do some shopping. Location could not be better. Rooms are small but ok. We could not make the a/c work for us in one of the rooms (the dial apparently is for setting the intensity of the air flow (?), not for the degrees of temperature you want to set the room for... which was very confusing). Clean place, good service attitude of the personnel, great value for the money.
Comment from Hotel Management
Jun 14, 2016 by Maria, Hotel Management
Dear Miguel, I am happy to read that you liked our location, in the middle of the so called "Golden mile". I am glad to read your positive opinion about our service. We are going to double check the a/c in the room you stayed. We will be glad to see you back, and if you decide so, it will be a pleasure for us to help you with the a/c. because as you said, it could be a Little bit confusing. Thank you for leaving your opinion about your stay. Kind regards, David Chía Front Desk Manager