Ratings based on 471 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from NRW

Super Lage zum Zentrum und den Sehenswürdigkeiten

Posted Mar 15, 2016
Pros: Ruhige zentrale Lage als Ausgangspunkt für Stadtbesichtigungen.
Location: Lage nahe zum Retiro-Park, den Museen Prado und Thyssen-Bornemiszia und vielem mehr.
Bei Ankunft war das hübsche und komfortable Zimmer bereits bezugsfertig und der 4-tägige Stadtbesuch konnte relaxt beginnen. Sehr freundliches Personal am Empfang und im Frühstücksrestaurant. Prima Frühstücksbuffet, u.a. auch viel frisches Obst und vieles mehr. Alles in Allem eine gute Wahl und unbedingt weiter zu empfehlen.
Comment from Hotel Management
Mar 20, 2016 by Laura Ortega, Hotel Management
Sehr geehrter Kunde, Vielen Dank für uns für Ihren Besuch in Madrid entschieden haben. Wir lieben es zu hören Sie die Annehmlichkeiten des Hotels genossen, wie Frühstück und Lage. Wir werden unser Team Ihrer guten Worte, um sie zu informieren. Wir hoffen, Sie bald zu sehen a Salute Laura Ortega Front Desk Manager
4 out of 5
by A verified traveler from Miami

Great location, pleasant stay

Posted Mar 14, 2016
Pros: Location, staff
Stayed at the Petite Palace Lealtad Plaza for 3 nights and had no mayor issues at all. Check-in was smooth and found the staff very pleasant. My room was located on the first floor. The first night we heard some disturbing foot steps-induced noise coming from the second level that did last for 5-10 minutes only. The remaining nights were very quiet. In general, we had a very wonderful and relaxing stay. The breakfast was very good. Definitely within easy walking distance to major Madrid attractions (Retiro Park, Prado Museum, Reina Sofia Museum, Botanic Garden) and to Atocha train station. We found the location to be very functional.
Comment from Hotel Management
Mar 15, 2016 by Laura Ortega, Hotel Management
Dear Cesar, Thank you very much for sharing your opinion with the rest of the travellers of Expedia. It has been a pleasure to host you in Petit Palace Lealtad I am extending your compliments to all our colleagues, who will delighted to read it. We are glad to read you enjoyed the location as well as the Rooms. Looking forward to welcoming you soon. Kind Regards Laura Ortega Front Desk Manager
4 out of 5
by A verified traveler

Posted Mar 8, 2016
Nous avons séjourné dans une chambre spacieuse : grand lit et canapé. Le personnel est très agréable. Le petit déjeuner est varié et copieux.
Comment from Hotel Management
Mar 12, 2016 by Laura Ortega, Hotel Management
Cher Client, Nous souhaitons vous remercier d’avoir choisi l’Hôtel Petit Palace Lealtad pour votre séjour dans notre belle ville, également d’avoir pris le temps de partager avec nous votre expérience. Nous sommes heureux de constater que votre séjour se soit très bien passé, et nous ne manquerons pas de partager vos commentaires avec les différents départements de notre hôtel et l’ensemble de notre personnel. Le dévouement et le travail avec passion de notre équipe a un unique objectif – L’entière satisfaction de nos clients. Dans l’attente de vous accueillir de nouveau au Petit Palace Lealtad. Au plaisir de vous revoir. Cordialement. Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler from Dorset, England

Posted Mar 5, 2016
Pros: Central position near to the Prado and other central 'must visit' locations.
Cons: A extra comfy chair. One is a problem in a double room
Location: The Prado, Botanic Gardens, Cibeles Fountain all within a few hundred yards
Very friendly, welcoming and helpful staff from entering on day 1 until leaving on day 4.
Comment from Hotel Management
Mar 10, 2016 by Laura Ortega, Hotel Management
Dear Richard, Thank you so much for choosing Petit Palace Lealtad for your last stay in Madrid! It’s great to read you liked our property and you enjoyed your stay with us. Will be a pleasure to welcome you soon! Kind Regards Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler

Great Hotel Staff

Posted Mar 1, 2016
Pros: The staff
Location: Near to Prado and Retiro. Loved the location
Laura, Vanessa, Veronica Blanca and Luis were wonderful. They help is any thing that we need they call for reservations, gave us wonderful tips on site seeing, arrange pickups for tours and even helped us plan a trip to Barcelona. They made our stay very comfortable.
Comment from Hotel Management
Mar 3, 2016 by Laura, Hotel Management
Dear Guest, Thank you for choosing to stay with us, for your recommendations and for taking time to write a wonderful review. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your outstanding compliments of our staff, location are very much appreciated. It will be a real pleasure for us to host you in our hotel again. Kind Regards Laura Ortega Front Desk Manager
5 out of 5
by Ulf from München

Just great

Posted Feb 27, 2016 on Hotels
That was really a great stay. Blanca at the reception treated me like a friedn at the reception, could make suggestions where to go and waht to skip. After a long day just fine, A bank just aroud the corner - as you need some money in Madrid, but of course super location for Reiro park and the Prado. So a real star...
Comment from Hotel Management
May 7, 2016 by chema, Hotel Management
Dear Ulf, Thank very much for your kind review! We are really happy to read that you enjoyed you stay with us. We work hard every day to improve our service, and it is very nice to read your kind words about our staff,We will congrat Blanca for her good job! We are glad to see that you consider us a "Real Star" We hope to see you soon enjoying Madrid with us, Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler from UK

Very well presented hotel close to the Prado.

Posted Feb 26, 2016
Pros: Decor, room comfort, shower!
Cons: N/A
Location: Visit the Retiro Park, Botanic gardens, Prado museum and Reina Sofia Museum.
Very pleased with the room and the location of the hotel. Convenient for the Prado and other major museums.
Comment from Hotel Management
Feb 29, 2016 by Laura, Hotel Management
Dear Helen, Thank you for your review. We are very happy that your stay was a positive experience and that you enjoyed your short break with us. We count on a fantastic location right in the downtwon near Prado, Thyssen and Reina Sofia Museum. Looking forward to welcoming you soon. Laura Ortega Front desk Manager
5 out of 5
by A verified traveler

Great hotel on a quiet street close to El Prad

Posted Feb 23, 2016
This hotel is in a beautiful building, with nice rooms and great location. The rooms are quite compact, yet very comfortable. Our room's window opened to an inner courtyard, so no street views but still pleasant, since the courtyard is attractive, with beautiful ornate windows and cool blue lights from the hallways. The staff was very friendly and accomodating. There are two common living room areas downstairs that are very nice. Breakfast was amazing, all excellent quality.
4 out of 5
by illan from Paris

Posted Feb 11, 2016 on Hotels
Séjour en plein centre ville, hotel joli et plein de charmes
Comment from Hotel Management
May 7, 2016 by chema, Hotel Management
Cher Illan, Nous souhaitons vous remercier d’avoir choisi l’Hôtel Petit Palace Lealtad pour votre séjour dans notre belle ville, également d’avoir pris le temps de partager avec nous votre expérience. Nous sommes heureux de constater que votre séjour se soit très bien passé, et nous ne manquerons pas de partager vos commentaires avec les différents départements de notre hôtel et l’ensemble de notre personnel. Le dévouement et le travail avec passion de notre équipe a un unique objectif – L’entière satisfaction de nos clients. Dans l’attente de vous accueillir de nouveau au Petit Palace Lealtad. Au plaisir de vous revoir. Cordialement. Laura Ortega Front Desk manager
Comment from Hotel Management
Apr 30, 2016 by chema, Hotel Management
Cher Illian, Nous souhaitons vous remercier d’avoir choisi l’Hôtel Petit Palace Lealtad pour votre séjour dans notre belle ville, également d’avoir pris le temps de partager avec nous votre expérience. Nous sommes heureux de constater que votre séjour se soit très bien passé, et nous ne manquerons pas de partager vos commentaires avec les différents départements de notre hôtel et l’ensemble de notre personnel. Le dévouement et le travail avec passion de notre équipe a un unique objectif – L’entière satisfaction de nos clients. Laura Ortega Front Desk Manager
4 out of 5
by SHIN YOUNG from 대한민국

박물관에 가까운 곳

Posted Feb 11, 2016 on Hotels
박물관이 가깝고 숙소 근처가 조용합니다.
Comment from Hotel Management
May 7, 2016 by chema, Hotel Management
Dear Shin Young, Thank you for your review We are very happy that your stay was a positive experience and that you enjoyed our privileged area near Prado & Thyssen Museum. Thanks again. Hope to see you soon. Kind Regards Laura Ortega Front Desk Manager
Comment from Hotel Management
Apr 30, 2016 by chema, Hotel Management
Dear Shin Young, Thank you so much for your comments and taking the time in share your experience on Expedia. It’s a pleasure to read you enjoyed your stay with us. We are expecting to welcome you soon in Madrid. Kind Regards Laura Front Desk Manager