Ratings based on 574 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Great boutique hotel

Posted Jan 3, 2017 on Hotels
Everything was great except couldn't control own heat and it was extremely dry heat. Got me a bit sick. But staff was fantastic. Place is clean, and you can rent a mifi for 5 Euro a day which was the best part
4 out of 5
by Dacid L.

Nice little hotel close to the museums, shopping

Posted Dec 23, 2016 on Hotels
I really enjoyed the hotel. The staff were friendly and accommodating. The room was comfortable.
5 out of 5
by Todd

Really nice, helpful staff.

Posted Dec 22, 2016 on Hotels
We really enjoyed this place. Not huge room but comfortable. Super nice staff. Great breakfast, too. Only issue is a bit of noise, which for some reason just seemed to carry.
4 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
All was fine except for some aspects of the bathroom; shower was confusing, difficult to close the door, drain cap was slippery, few or no hooks to hang things; in brief, the desire to be trendy trumps convenience and efficiency.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Wales

Perfect city break hotel

Posted Dec 5, 2016
Pros: Service from the young staff was exemplary. Our room was large with a really stylish bathroom. The quality of the breakfast was excellent.
Cons: Nothing!
Location: See above.
Petit Palace Lealtad Plaza ticked all the boxes for a perfect city break. It is situated in an ideal spot close to the Thyssen and Prado museums with the beautiful Retiro Park at the end of the street. The area around the Hotel is upmarket and classy. The Hotel is an old building that has been tastefully modernised with beautifully furnished lounges. I would recommend this Hotel to anyone.
Comment from Hotel Management
Dec 14, 2016 by Laura, Hotel Management
Dear Paul, Thank you so much for choosing Petit Palace Lealtad for your last stay in Madrid! It’s great to read you liked our property and you enjoyed your stay with us. Will be a pleasure to welcome you soon!! Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, quiet area.

Posted Oct 28, 2016
Pros: Clean & stylish, quiet area, nice little bar/restraunt next door. Family room for 5....
Cons: There isn't a bar at this hotel, however they do serve alcohol, on a waiter service, no tea or coffee facilities in the room, again we ordered room service for coffee in the mornings, best coffee I've had ..
Location: Not many restraunts nearby, we were recommended by the hotel to try the Alabaster restraunt, very stylish,good, dearest restraunt I've ever been in
Comment from Hotel Management
Nov 3, 2016 by lealtad@petitpalace.com, Hotel Management
Dear Guest, Thank you for choosing our hotel and also for sharing your experience with us, We are glad you consider our hotel a good opcion. Hope to see you soon Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely staff

Posted Oct 24, 2016
Pros: Good location by the park, which was a delight to walk through
Cons: nothing!
Location: walking distance to most attractions, the living wall was impressive and the Naval museum was better than as a non sailor I expected!
The staff were All smiling and welcoming and the hotel was very comfortable with wonderful breakfasts!
Comment from Hotel Management
Oct 25, 2016 by Laura, Hotel Management
Dear guest, Dear Guest, Thank you for choosing our hotel and also for sharing your Experience with us. We are glad to know you had a great time with us, and you felt our good service and attention. Hope to see you soon Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler

Posted Oct 23, 2016 on Hotels
Note that when booking a twin bed and a king that the twin is a pull out chair, but with a real twin mattress. I balked at first, but it was an excellent mattress, great sleeping.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing our hotel and also for sharing your Experience with us. We are glad to know you had a great time with us, and you had a great rest on our confortable beds. Hope to see you soon Kind Regards, Laura Ortega Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Posted Oct 17, 2016
it is ok but won't be coming back, didn't get enough satisfaction during my stay
Comment from Hotel Management
Oct 25, 2016 by Laura, Hotel Management
Dear Rey, First of all thank you for choosing us in your last stay in Madrid, also for sharing your experience on hotels.com We are really sorry for not having reached your expectations this time. We hope to have the chance to host you again at any Petit Palace property and show you the improvements we do based on our guests comments. Warm Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2016
Very good service and attention. Close to the more center and relevant places.
Comment from Hotel Management
Oct 11, 2016 by Laura, Hotel Management
Dear Guest, Thank you for choosing our hotel and also for sharing your Experience with us. We are glad to know you had a great time with us, and you felt our good service and attention. Hope to see you soon Kind Regards, Laura Ortega Front Desk Manager