Ratings based on 435 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Dec 6, 2015
Pros: Ubicación
Cons: Las instalaciones
El hotel está situado en una muy buena zona de Madrid pero no está a la altura del precio que cobra comparado con la competencia
Comment from Hotel Management
Dec 9, 2015 by Laura Ortega, Hotel Management
Estimado huésped, En primer lugar gracias por elegirnos como su hotel en Madrid! Nos alegramos que haya encontrado una buena localización en nuestro hotel para su visita. Lamentamos que el precio le haya parecido algo alto, nuestros precios varían dependiendo de la ocupación, Esperamos que vuelva a visitarnos pronto Un Gran Saludo Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Friendlest best deal in Madrid by far!

Posted Dec 3, 2015
The star is superb, they took cRe of every single detail! We loved the hotel and we will recommend it. The renovation of thr antiwue building is awesome. Spotless and superb service located in thr middle of Madrid! Go for it.
Comment from Hotel Management
Dec 7, 2015 by Laura Ortega, Hotel Management
Dear Guest, Thank you so much for your recent visit to the city!! It has been a pleasure to host you in Petit Palace Lealtad I am extending your compliments to all our colleagues, who will delighted to read it. We are glad to read you enjoyed the location as well as the Rooms. Looking forward to welcoming you soon. Kind Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Couples
by A verified traveler from St. Paul, MN

Lovely hotel in great location to central Madrid.

Posted Dec 2, 2015
Pros: Excellent location, within walking distance from many of central Madrid's sites. The staff was superb! Very friendly-spoke English. Nice breakfast.
Cons: Rooms are pleasant but small- but if you're out enjoying Madrid, you don't mind. My room was rather warm - not sure if they have air conditioning
Location: Beautiful, quiet street very close to restaurants, shopping, and all that Madrid has to offer! We were able to walk just about everywhere.
Very charming hotel. Beautiful traditional architecture on the outside and modern on the inside. The staff was very friendly and helpful. We really enjoyed our stay at this location.
Comment from Hotel Management
Dec 7, 2015 by Laura Ortega, Hotel Management
Dear Guest, We all are so happy that the hotel crew exceeded your expectations. We love what you said about the "Very charming hotel. Beautiful traditional architecture on the outside and modern on the inside" We will communicate your kind words about the staff. We have superior rooms, available for you! We will be very happy to welcome you back soon! Kind Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Nice Hotel with Friendly Staff.

Posted Dec 2, 2015
Pros: Staff - Customer Service was the best. Comfy beds, good wi-fi, quite place.
Location: Nearby Museo del Prado and Cibeles
Nice Hotel nearby Cibeles and Museo del Prado. Very friendly staff. Quite place. Comfy beds. Good wi-fi. I do recommend.
Comment from Hotel Management
Dec 7, 2015 by Laura Ortega, Hotel Management
Dear Diego, Thank you for choosing our hotel for your last trip in Madrid! We count on a fantastic location near by Prado and most important monuments! Thank you for your words regarding the friendly staff and our wifi service. Looking forward to welcoming you soon. Kind Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

フロントの対応が素晴らしい

Posted Nov 27, 2015
チェックインの時からフロントの方々が非常に丁寧に接してくださり、質問などにもしっかり対応してくださりました。朝食も少し値段はしますが素晴らしかったです。強いて言うなら最寄り駅まで多少時間がかかりますが、不便というほどのものではありません。
Comment from Hotel Management
Nov 30, 2015 by EGS, Hotel Management
親愛なるゲスト、 あなたのコメントをありがとうございましたし、任意のミスやコンテンツがある場合はお詫び申し上げます。彼らの言語を習得されていません。 私たちはあなたが私たちとあなたの滞在を楽しんだことを喜んでいます。 敬具、 イブ
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Comfortable Hotel nice area

Posted Nov 13, 2015
Pros: It was quiet and comfortable
We had a very enjoyable stay at the Petite Palace Lealtad. The area was quiet and the bed comfortable. The bathroom was located as you walked in the door, however this did not bother us and the water was hot and shower was good. I would recommend that you consider taking the breakfast option as it is about a 10 minute walk to the nearest Cafes and Restaurants. We found the breakfast good, comprising of fruit, cold meats and cheeses, breads and pastries. Scrambled eggs were available and eggs done other ways were available upon request. Reception staff had good English and were very helpful and knowledgable.
Comment from Hotel Management
Nov 28, 2015 by EGS, Hotel Management
Dear Elaine, Thank you for such a fantastic review! We'd like to thank you for share your experience with other Expedia.com users and the time dedicated. We are glad to know we were able to meet you expectations. From all of us at Petit Palace Lealtad Plaza, we put our best effort to make you feel welcomed and help you enjoy our city at its best. We would truly love the opportunity of have you stay with us again next time you visit Madrid. Kind regards, Eva García Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from TOULOUSE

hôtel très bien situé

Posted Nov 12, 2015
Pros: situation et propreté.
Cons: mouchoirs en papier dans la chambre et ou salle de bain. quand on rentre dans la chambre on rentre par la salle de bain, surprenant au débu.
Location: Musée du Prado - Musée de la Reina Sofia - jardin botanique - Gran Via (shopping)
A côté du Musée du Prado, non loin de la Gran Via et du centre de Madrid. Petit déjeuner varié sucré et salé à volonté. Personnel très accueillant et sympathique mais ne parle pas français. Chambre propre et correcte mais avec le minimum (pas de mouchoirs en papier et petits nécessaires divers que l'on trouve dans ces hôtels de standing). Vélo à disposition et wi fi gratuit. Très calme et chaleureux.
Comment from Hotel Management
Nov 29, 2015 by Eva Garcia - Manager, Hotel Management
Cher Client, Tout d’abord remercier vos gentils commentaires. Sachez que c’est un honneur d’avoir pu vous satisfaire de la sorte. Toute l’équipe du Petit Palace LEALTAD PLAZA à Madrid reste dans la gratitude à votre disposition. Dans l’espoir de vous servir à nouveau, Eva García Manager
5 out of 5
Recommended
for Getaway With Friends
by Rolf B.

Städtetrip

Posted Nov 11, 2015 on Ebookers
Sehr sauberes Hotel mit enorm freundlichem Personal. Gut gelegen, endlich mal mit schnellem Wlan!
4 out of 5
Recommended
for Couples
by Robban

Mahtava perheloma

Posted Nov 4, 2015 on Ebookers
Siisti laadukas ja kodikas hotelli missä mahtava henkilökunta palvelemassa yötä päivää :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Calvados

situation idéale

Posted Nov 3, 2015
Pros: chambre spacieuse et petit déjeuner parfait
Cons: un restaurant/bar pour se détendre après une journée de découvertes dans Madrid.
Location: situation idéale pour tout découvrir à pieds
hôtel très confortable et bien situé au centre de Madrid si vous souhaitez parcourir les lieux d'intérêts à pieds.
Comment from Hotel Management
Nov 28, 2015 by EGS, Hotel Management
Cher Philippe, Tout d’abord permettez-nous de remercier votre visite, ainsi que vos très gentils commentaires. En effet nous sommes heureux que vous ayez pu découvrir les vertus de notre établissement, situé par ailleurs en plein cœur du Madrid del lettres. Mais c’est surtout avec un grande émotion que l’équipe du Petit Palace Lealtad reste à votre disposition, en remerciant infiniment les doux mots que vous nous avez dédiés. Enfin, et dans l’espoir d’une future re-rencontre, veuillez agréer l’expression de notre considération. Attentivement, Eva García Manager