Ratings based on 184 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Wales

Perfect city break hotel

Posted Dec 5, 2016
Pros: Service from the young staff was exemplary. Our room was large with a really stylish bathroom. The quality of the breakfast was excellent.
Cons: Nothing!
Location: See above.
Petit Palace Lealtad Plaza ticked all the boxes for a perfect city break. It is situated in an ideal spot close to the Thyssen and Prado museums with the beautiful Retiro Park at the end of the street. The area around the Hotel is upmarket and classy. The Hotel is an old building that has been tastefully modernised with beautifully furnished lounges. I would recommend this Hotel to anyone.
Comment from Hotel Management
Dec 14, 2016 by Laura, Hotel Management
Dear Paul, Thank you so much for choosing Petit Palace Lealtad for your last stay in Madrid! It’s great to read you liked our property and you enjoyed your stay with us. Will be a pleasure to welcome you soon!! Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, quiet area.

Posted Oct 28, 2016
Pros: Clean & stylish, quiet area, nice little bar/restraunt next door. Family room for 5....
Cons: There isn't a bar at this hotel, however they do serve alcohol, on a waiter service, no tea or coffee facilities in the room, again we ordered room service for coffee in the mornings, best coffee I've had ..
Location: Not many restraunts nearby, we were recommended by the hotel to try the Alabaster restraunt, very stylish,good, dearest restraunt I've ever been in
Comment from Hotel Management
Nov 3, 2016 by lealtad@petitpalace.com, Hotel Management
Dear Guest, Thank you for choosing our hotel and also for sharing your experience with us, We are glad you consider our hotel a good opcion. Hope to see you soon Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely staff

Posted Oct 24, 2016
Pros: Good location by the park, which was a delight to walk through
Cons: nothing!
Location: walking distance to most attractions, the living wall was impressive and the Naval museum was better than as a non sailor I expected!
The staff were All smiling and welcoming and the hotel was very comfortable with wonderful breakfasts!
Comment from Hotel Management
Oct 25, 2016 by Laura, Hotel Management
Dear guest, Dear Guest, Thank you for choosing our hotel and also for sharing your Experience with us. We are glad to know you had a great time with us, and you felt our good service and attention. Hope to see you soon Kind Regards, Laura Ortega Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Posted Oct 17, 2016
it is ok but won't be coming back, didn't get enough satisfaction during my stay
Comment from Hotel Management
Oct 25, 2016 by Laura, Hotel Management
Dear Rey, First of all thank you for choosing us in your last stay in Madrid, also for sharing your experience on hotels.com We are really sorry for not having reached your expectations this time. We hope to have the chance to host you again at any Petit Palace property and show you the improvements we do based on our guests comments. Warm Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2016
Very good service and attention. Close to the more center and relevant places.
Comment from Hotel Management
Oct 11, 2016 by Laura, Hotel Management
Dear Guest, Thank you for choosing our hotel and also for sharing your Experience with us. We are glad to know you had a great time with us, and you felt our good service and attention. Hope to see you soon Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Sep 22, 2016
Pros: location and service
Perfect location and service.Everything is taken care of quickly.
Comment from Hotel Management
Oct 3, 2016 by Laura, Hotel Management
We would like to thank you for having chosen Petit Palace Lealtad for your recent stay in Madrid and to share your experience with us. Thank you so much for your lovely words, it is so great to hear that you found Petit Palace Lealtad as a great hotel, with excellent location We look forward to having the opportunity to welcome you back when you are next visiting Madrid. Best Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Humboldt County, CA

Great hotel a block from the Prado and a big park

Posted Sep 6, 2016
Location: Museums.
Very nice staff. Beautiful hotel on a quiet street. Very reasonable rates. Water at check in. Nice breakfast. A block or two from great museums.
Comment from Hotel Management
Sep 7, 2016 by Laura, Hotel Management
Dear Jay, Thank you a lot for having chosen The Petit Palace Lealtad Plaza and for sharing that marvelous review. We love your lovely comments. We are most proud of reading your nice words about the staff.. It is our aim to provide our guests the warmth and hospitality through our facilities and services. We look forward to welcoming you again. Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Families
by A verified traveler from Ontario Canada

Nice boutique hotel, great for our family.

Posted Sep 5, 2016
Pros: location, small boutique feel
Cons: respond more quickly when a request was made to bring something to the room.
Location: Retiro Park!!!!!! Museums, about 15 minute walk to Plaza Mayor which was great as we did not wish to stay right in the center with our kids.
Overall, nice experience. Laura was especially helpful as she was able to move us to a room with a view. She was very friendly as was Veronica who arranged our taxi to airport and flamingo reservations. Only comment was room 205 fan was a little loud and took a while for towels and toilet paper to be brought to the room upon request.
Comment from Hotel Management
Sep 7, 2016 by Laura, Hotel Management
Dear Domenica, Thank you a lot for having chosen The Petit Palace Lealtad Plaza and for sharing that marvelous review. We love your lovely comments. As you mention, our hotel is strategy located and it gives us the possibility to walk for any place in the city center. But what I am most proud of reading your nice words about the staff.. It is our aim to provide our guests the warmth and hospitality through our facilities and services. We look forward to welcoming you again & thank you again for you nice review!! Kind Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Unbeatable location

Posted Sep 1, 2016
Pros: Lovely lounge, free coffee after 1.00pm, great staff,
Cons: Iron in rooms, coffee facilities in room
Location: Across the road from the Ritz, afternoon tea there is a great thing to do. 5 minutes walk from major galleries and Retiro.
Excellent location, close to major museums and airport bus pick up point
Comment from Hotel Management
Sep 5, 2016 by Laura, Hotel Management
Dear MAJ, Thank you for choosing our hotel and also for sharing your Experience at Petit Palace Lealtad. We are happy to know you had a great experience with us and you enjoyed our rooms, hotel, location and free nespresso coffee. We hope to see you very soon! Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

The art lovers' choice!

Posted Aug 29, 2016
Pros: Excellent location, quiet street, state-of-the-art bathrooms and fantastic breakfasts.
Cons: Tea and coffee facilities in rooms.
Location: 10 minutes' walk to The Prado and other key tourist attractions.
Glad we chose the Petit Palace Related Plaza, and would definitely return again.
Comment from Hotel Management
Aug 30, 2016 by Laura, Hotel Management
Dear Guest, Thank you for choosing our hotel and also for sharing your Experience at Petit Palace Lealtad. We are really happy to see that overall you enjoy your stay with us. Hope to see you son Best Regards, Laura Ortega Front Desk Manager