Lobby sitting area

Reviews of Petit Palace Lealtad Plaza

4 out of 5
Petit Palace Lealtad Plaza
Calle de Antonio Maura, 5, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

guillermo, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Jan 2024
Response from Fátima Guest Service Team on Apr 22, 2024
Dear Guillermo,Thank you very much for your wonderful review of your recent stay at our hotel.We are happy to know that Petiit Palace Lealtad has met your expectations.We look forward to welcoming you back very soon.Best regards,Fatima Guest Service Team

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location!
Stayed 1 night in Mar 2024
Response from Adrián Urquiza- Experience Manager on Apr 6, 2024
Dear Jessica,Thank you very much for taking a few minutes of your time to share your experience at Petit Palace Lealtad.We are very pleased that you enjoyed our perfect location.We hope you choose us again on your next visit to Madrid.Best regardsAdrián Urquiza.Experience Manager

6/10 Okay

pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Too basic rooms even though the building itself is very nice. Spartan decoration and not the best beds. Air conditioning was NOT provided given that it’s not turned on until mid April bcs of hotel polices. But my stay was late March and some days are already warm, so I couldn’t have a good rest because the room was warm and opening windows imply the room gets lots of light.
Stayed 1 night in Mar 2024
Response from Cristina on Apr 4, 2024
Thank you for taking the time to review your stay with us. I apologize if we fell short of your expectations and we hope we can do better next time.I am sorry again. I remain at your disposal for anything you may need. Best regards,Cristina JimenezHostPetit Palace Lealtad

10/10 Excellent

ROCIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location about 10 min pleasant walk to banco de España train stop. We stayed in the room with bunk beds and it was spacious, clean and comfortable.
Stayed 1 night in Mar 2024
Response from Adrián Urquiza on Apr 5, 2024
Dear Rocio, Thank you for choosing Petit Palace Lealtad and for taking the time to give us your feedback once you left the hotel.We are very happy to hear that you enjoyed your experience with us and that you were able to enjoy our central location.It will be a pleasure to welcome you on your next visit to Madrid.Best regardsAdrián Urquiza.Experience Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Adrián Urquiza on Apr 5, 2024
Estimado Jesús,Gracias por su fantástica puntuación y por habernos elegido para su estancia en Madrid.Esperamos poder darle la bienvenida en su próxima visita a MadridUn saludo.Adrián Urquiza.Experience Manager

10/10 Excellent

George, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice
Stayed 1 night in Mar 2024
Response from Cristina Jimenez on Mar 12, 2024
Dear George,Thank you for sharing your feedback with us!We're thrilled to hear that you found your room to be very nice. It's always our goal to provide our guests with comfortable and enjoyable accommodations.Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay in the future.Best regards,Cristina JimenezHost

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here!!! The staff was great, location, price.
Stayed 1 night in Feb 2024
Response from Fátima Guest Service Team on Feb 12, 2024
Dear Juan,Thank you very much for trusting us for your stay in Madrid.We are glad to know that your experience at Petit Palace Lealtad has met your expectations.It will be a pleasure to welcome you again at any time and we are always waiting for you!Best regards,Fatima A.Guest Service

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Excellent location. Clean and comfortable. Friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Cristina on Jan 11, 2024
We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We are very pleased to know the hotel and the staff met your expectations. I had the opportunity to share with them your kind comments about us. Without doubt, our guest’s satisfaction is our objective. We take note of your suggestions to improve, thanks again!We hope to see you again soon.Best Regards,Cristina Jimenez

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
A Mediocre Stay with a Few Highlights
Our recent two-night stay at Petit Palace left me with mixed feelings. While the overall experience was neither outstanding nor disappointing, it fell somewhere in the realm of average. Starting with the hotel staff, their service was okay. Not exceptionally warm or attentive, but they did what was required. The rooms were decent, nothing to write home about. They provided the essentials without any frills which was disappointing for a 4-star hotel. The bedding was comfortable, and the cleanliness was acceptable. However, the decor and furnishings felt a bit outdated, lacking the modern touch that many contemporary travelers might appreciate. One positive aspect was the hotel's proximity to some tourist spots. It was convenient to reach a few key attractions, making it easier to explore the city during our stay.
Stayed 2 nights in Dec 2023
Response from Cristina on Dec 30, 2023
Thank you for taking the time to review your stay with us. The voice of the customer is what helps us improve, so I thank you in advance.I apologize if we do not meet your expectations.We have taken note of your comments and suggestions so that we can take the necessary measures.Thanks to her comments, we hope to be able to improve the next time she decides to come visit us. I'm sorry again. I remain at your disposal for anything you need.Kind regards,Cristina JimenezHostPetit Palace Lealtad

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cristina on Dec 30, 2023
Gracias por tu valoracion Fernando!FELICES FIESTAS Y QUE PASEIS UNA GRAN NOCHE DE FIN DE AÑO!! NUESTROS MEJORES DESEOS PARA EL 2024!Cristina JImenezHostPetit Palace Lealtad

10/10 Excellent

NOEL PATRICK, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were extremely impressed with our stay at Petit Palace Lealtad Plaza. From the first second we entered Jose on reception was very friendly and very helpful. Breakfast was outstanding especially with the help of Gabriel and Maria looking after us for our 5 days. Lovely friendly staff and nothing was too much for them. We are looking forward to our next visit.
Stayed 6 nights in Dec 2023
Response from Cristina on Dec 30, 2023
Dear Noel,We would like to thank you for having chosen Petit Palace Lealtad for your stay in Madrid and for taking the time to share your experience with the Expedia travellers community.We are very pleased to read you enjoyed our unbeatable hotel location as much as you found our hotel rooms very convenient for your stay.Look forward to welcoming you back very soon.Best Regards,Cristina JimenezHostPetit Palace Lealtad

10/10 Excellent

WENDY

Stayed 3 nights in Nov 2023
Response from Cristina on Dec 30, 2023
Thank you for your review!kind regardsCristina JimenezHost

8/10 Good

Bridgett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and kind. I enjoyed the atmosphere at this boutique hotel and the location cannot be beat. It is centrally located and walkable to parks, shopping, and restaurants. The breakfast buffet was wonderful — much better than you find at luxury hotels.
Stayed 4 nights in Nov 2023
Response from Fátima Guest Service Team on Nov 25, 2023
Dear Bridgett,Thank you very much for taking a few minutes of your time to rate your experience at our hotel. We are very happy to read that your stay was so satisfactory and that you recommend the excellent location we have in addition to our varied breakfast and the attention of our staff as we try to make the experience of our guests unique.We look forward to welcoming you again on your next visit to the city.Kind regards,Fatima

10/10 Excellent

SINEAD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members Fatima, Gabriel, and Esteli were all fantastic! Went above and beyond to make my stay the best it could be.
Stayed 9 nights in Nov 2023
Response from Fátima Guest Service Team on Nov 23, 2023
Dear Sinead,Thank you very much for your wonderful review about your stay in our hotel.We are glad that we met your expectations, especially the attention of our staff. I will certainly pass on your comments to my colleagues Gabriel and Estefi.We look forward to welcoming you again,FatimaGuest Service TeamPetit Palace Lealtad

10/10 Excellent

Tarang

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Iñaki Guest Service Team on Nov 8, 2023
Dear TarangWe are very grateful that you have taken the time to share your opinion about your recent stay at our hotel, Petit Palace Lealtad Plaza****. Your feedback is very valuable to us.We are pleased to know that you had a positive experience during your stay at Petit Palace Lealtad Plaza****. The satisfaction of our guests is our top priority, and it is gratifying to know that you enjoyed your stay.We hope you will consider staying with us again in the future. If you have any special requests or need further assistance, please do not hesitate to contact us. We are here to provide you with the best possible experience.Thank you for choosing the Petit Palace Lealtad Plaza **** and for sharing your positive feedback.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Iñaki Guest Service Team on Nov 8, 2023
Dear Ralph,We are very grateful that you have taken the time to share your opinion about your recent stay at our hotel, Petit Palace Lealtad Plaza****. Your feedback is very valuable to us.We are pleased to know that you had a positive experience during your stay at Petit Palace Lealtad Plaza****. The satisfaction of our guests is our top priority, and it is gratifying to know that you enjoyed your stay.We hope you will consider staying with us again in the future. If you have any special requests or need further assistance, please do not hesitate to contact us. We are here to provide you with the best possible experience.Thank you for choosing the Petit Palace Lealtad Plaza **** and for sharing your positive feedback.

10/10 Excellent

Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Irene Sanz - Experience Manager on Oct 5, 2023
Dear Bárbara,Thank you for giving us the highest rate at Expedia.comWe are very happy to knos that you enjoyed your experience with s and would love to have the chance of wellcoming you again in further visitis to Madrid.Best regards,Irene SanzExperience Manager

10/10 Excellent

Daisy

Stayed 1 night in Sep 2023
Response from Irene Sanz - Experience Manager on Sep 27, 2023
Dear Daisy,Many thanks for giving us the highest rate at Expedia!We are very happy to know that you had a great experience at Petit Palace Lealtad.Come back soon to your home in Madrid!Best regards,Irene SanzExperience Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was tremendous. Especially Fatima at reception. I would recommend this hotel to anyone traveling to Madrid.
Stayed 1 night in Sep 2023
Response from Irene Sanz - Experience Manager on Sep 25, 2023
Dear John,Thank you for sharing your impressions about your recent stay at Petit Palace Lealtad Plaza.It is a pleasure knowing that you had a gnice experience and enjoyed the service provided by our team. I will transfer your words to her.We hope to have the chance of hosting you again in a near future.Best regards,Irene SanzExperiende Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Irene Sanz - Experience Manager on Sep 25, 2023
Dear Philip,Thank you for taking a moment in rating your recent stay at Petit Palace Lealtad.We are glad to see that you had a great experience and would love to have teh chance os hosting you again in a near future.Best regards,Irene SanzExperience Manager

10/10 Excellent

yan, Hockessin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and walkable distance to many places. A lot of restaurants nearby. Will definitely recommend this place!
Stayed 2 nights in Sep 2023
Response from Irene Sanz-Experience Manager on Sep 19, 2023
Der Yan,Many thanks for choosing us for your visit to Madrid.It is a pleasure knowing that you had a great stay and loved our privileged location, just a few steps from the main attractions of the city.We would love to welcome you back soon.Best regards,Irene SanzExperience Manager

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay in Madrid and this location, while pretty, was not close to restaurants or stores so I did not find it convenient. Also, the room for 4 of us was very small and extremely basic. Also the beds were made up very strangely and were not very comfortable. The staff were very helpful and nice.
Stayed 1 night in Aug 2023
Response from SBA on Aug 21, 2023
Dear Amanda,Thank you for sharing your wonderful experience at Petit Palace Santa Barbara,We appreciate your feedback regarding the mugs, and we will certainly take it into consideration for future improvements. Thank you for choosing Petit Palace Santa Barbara, and we look forward to welcoming you back if you return to Madrid.Best regards,Pablo RozasHost

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Liked location and breakfast buffet
Stayed 3 nights in Aug 2023
Response from SBA on Aug 21, 2023
Dear Manuel,Thank you for sharing your wonderful experience at Petit Palace Santa Barbara,We appreciate your feedback regarding the mugs, and we will certainly take it into consideration for future improvements. We're glad that our location was ideal for you, offering a peaceful and romantic atmosphere while still being within easy reach of all the attractions.Thank you for choosing Petit Palace Santa Barbara, and we look forward to welcoming you back if you return to Madrid. Please don't hesitate to reach out if there's anything else we can assist you with.Best regards,Pablo RozasHost

10/10 Excellent

ChihMing

Stayed 3 nights in Aug 2023
Response from Cristina on Aug 17, 2023
Thank you very much for your feedback!Hope to see you again!Kind regardsCristina JimenezHostPetit Palace Lealtad

6/10 Okay

Praveen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cristina on Aug 11, 2023
Thanks a lot for your time. We are sorry we didnt covered your expectations. We work to make you feel at home, we are sorry we didnt make it.Kind regards,Cristina JimenezHost

6/10 Okay

micaela

Stayed 2 nights in Jul 2023
Response from Irene Sanz - Experience Manager on Jul 31, 2023
Dear Micaela,Many thanks for taking a moment in rating your recent stay at Petit Palace Lealtad Plaza.I am sorry taht you experience was not as great aas expected.Hoping to have the chance of welcoming you again and amend it. This time we promised to make it perfect!Best regards,Irene SanzExperience Manager

10/10 Excellent

daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic place to stay. The staff was terrific.
Stayed 3 nights in Jul 2023
Response from Irene Sanz - Experience Manager on Jul 26, 2023
Dear Daniel,Thank you for taking a moment in reviewing your recent stay with us.I am glad to know that the service provided by our team met your expectations.We will be very happy to have the chance of welcoming you again in a near future.Best regards,Irene SanzExperience Manager

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice hotel, awesome breakfast!!!
Stayed 3 nights in Jul 2023
Response from Irene Sanz - Experience Manager on Jul 25, 2023
Dear Joshua,Many thanks for choosing Petit Palace Lealtad for your recent visit to Madrid.We are happy to read that you enjoyed our privileged location, just a few steps away from themain atractions of the city and out full buffet breakfast.we hope to have the chance of wellcoming you again in a near future.Kind regards,Irene SanzExperience Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Irene Sanz - Experience Manager on Jul 24, 2023
Dear John,Many thanks for taking a moment in rating your stay at Petit Palace Lealtad Plaza.We are glad to know that you had a great experience and hope t ohave the chance of wellcoming you again in a near future.Best regards,Irene SanzExperience Manager

4/10 Poor

Cristian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great. Place was clean. Property was mediocre. Not a 4-star hotel.
Stayed 4 nights in Jul 2023
Response from Cristina on Jul 20, 2023
Dear Cristian,Thank you for leaving your feedback on your recent stay with us.We feel sad because you consider this is not a 4 star hotel although the rest was fine. We work really hard everyday to pridive our guests a good exeprience and I apologize if we failed.I hope you return to stay again in the next future!Kind regardsCristina JimenezHost

10/10 Excellent

HUGO

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very convenient for families. Staff amicable and helpful.
Stayed 4 nights in Jul 2023
Response from Jose S; guest service on Jul 16, 2023
Hugo! thank you very much for your comment, we are happy to have met your expectations and that your stay here has been to your liking, we hope to welcome you again soon and do not hesitate to contact us to give you the best attention before, during and after your stady, thank you!

10/10 Excellent

Pablo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location! In a super quiet area but 10 mins to Paseo del Prado, Partque del Retiro, Gran Via, Sol. The property was excelent and service top.
Response from Irene Sanz - Experience Manager on Jul 12, 2023
Dear Pablo,Many thanks for choosing for your recent visit to Madrid and leaving such a nice review.It is a pleasure knowing that you had a great experience and enjoyed our close service and privileged location.We hope to have the chance of wellcoming you again in a near future.Best regards,Irene SanzExperience Manager

10/10 Excellent

Svetlana, Santa Clara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Irene Sanz - Experience Manager on May 11, 2023
Dear Svetlana,Many thanks for choosing Petit Palace Lealtad for your visit to Madrid and giving us the highest rate.It is a pleasure knowing that you had a great experience and we hope to welcome you again in a near future.Best regards,Irene SanzExperience Manager

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, limpio y moderno.
Stayed 1 night in Apr 2023
Response from LEA on Apr 17, 2023
Estimado Miguel,Millones de gracias por tus bonitas palabras, se agradece que se comente y ponga en valor el cuidado que le ponemos al cliente, ya que para nosotros, sois lo mas importante!Esta ya es tu casa en Madrid y esperamos verte pronto de nuevo, no dudes en contactarnos para cualquier cosa que necesites. Gracias de nuevo por tu fidelidad, y esperamos seguir a la altura para ti y el resto de clientes, siempre!Un saludoPablo RozasHost

10/10 Excellent

Hui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Beautiful hotel. Nice staff.
Stayed 1 night in Mar 2023
Response from Irene Sanz - Experience Manager on Apr 3, 2023
Dear Hui,Thank you for taking a few minutes in rating your recent stay at Petit Palace Lealtad.We are happy to read that you had a nice experience with us and enjoyed our privileged location and the service provided by our team.We hope you choose us again in further visits to Madrid.You are welcome here!Best regards,Irene SanzExperience Manager

10/10 Excellent

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good attention
Stayed 1 night in Mar 2023
Response from Irene Sanz - Experience Manager on Apr 3, 2023
Dear Gabriel,Many thanks for choosing us for your stay in Madrid and taking a moment in rating your experience.It is a pleasure knowing that the service provided by our team fitted yoru expectaions.We hope to welcome you again in a near future.Best regards,Irene SanzExperience Manager

10/10 Excellent

Yang

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great petite hotel at a great location. Very quiet neighbourhood yet only a couple of blocks away from the main shopping areas and attractions. Newly renovated rooms with good condition furniture. Fantastic breakfast with many options. Staff was super friendly and helpful. We needed to leave fairly early for the airport on the last day and knowing that Gabriel even went above and beyond and prepared us breakfast packs for us to take. Highly recommended!
Stayed 5 nights in Mar 2023
Response from Irene Sanz - Experience Manager on Mar 29, 2023
Dear Yang,First of all, we would like to thank you for the trust you entered in us, and for taking the time to write such a nice and detailed review.We are very glad to know that you had a great experience in our hotel and enjoyed full buffet proposal for breakfast.Thank you also for your wonderful words concerning the service. It would be a real pleasure to welcome you again in the future, you are at home here!Best regards,Irene SanzExperience Manager

10/10 Excellent

Luisa

Response from Irene Sanz - Experience Manager on Mar 29, 2023
Dear Luisa,Thank you for choosing us for your recent stay in Madrid and taking a moment to rate us.It is a pleasure knowing that you had a great experience and we hope to have te chance of hosting you again in a near future.Best regards,Irene SanzExperience Manager

10/10 Excellent

Marc, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Irene Sanz - Experience Manager on Mar 29, 2023
Dear Marc,Thank you for giving us the highest rate :)It is a pleasure knowing that all our efforts for providing excellent service to our guests are reaching thier goal.Kind regards,Irene SanzExperience Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room in beautiful boutique hotel
amazing room and so close to the prado, reina sofia and el ritro
Stayed 3 nights in Jan 2023
Response from Irene Sanz - Experience Manager on Jan 9, 2023
Dear guest,Many thanks for your kind words about us.It is a pleasure knowing that you had a great stay with us and hope to have the chance of welcoming you again in a near future.Best regards,Irene SanzExperience Manager

10/10 Excellent

Álvaro Godos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Irene Sanz - Experience Manager on Jan 9, 2023
Estimado Álvaro,Mucha gracias por valorarnos tan positivamente. Será un placer volver a hospedarle en próximas visitas a Madrid.Atentamente,Irene SanzExperience Manager

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellence of the staff was in my opinion the better aspect of the hotel, and the convenience to be on the Madrid Center. The one I did not like is like the other hotel in Spain, the air conditioning, it did not work.
Response from Petit Palace Lealtad Plaza**** on Dec 29, 2022
Dear Luis, Thank you very much for choosing us during your stay in Madrid.We are glad to know that your stay was fine, but we are even happier to know that the team has been above your expectations. We look forward to welcoming you on your future visits to the city.Thank you very muchSincerely, Alejandra M.Guest ExperiencePetit Palace Lealtad Plaza****

10/10 Excellent

Yijia

Liked: Staff & service, property conditions & facilities
Like the location to the park. Staff very friendly.
Response from Petit Palace Lealtad Plaza**** on Dec 29, 2022
Dear Yijia, First of all, thank you for trusting in us for your stay in MadridThank you so much also for your review, we are very glad that we we've been able to provide a fabulous stay.Yijia, we hope to welcome you again in a future stay with us! We cant wait to see you again soon! Sincerely,Alejandra M.Guest Experience TeamPetit Palace Lealtad Plaza****

8/10 Good

susana

Stayed 2 nights in Dec 2022
Response from Irene Sanz - Experience Manager on Dec 23, 2022
Dear Susana,Thank you for choosing Petit Palace Lealtad for your recent visit to Madrid.We are happy to see that you had an overall nice experience with us and hope to welcome you again in a near future.Best regards,Irene SanzExperence Manager

10/10 Excellent

Sirajuddin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice and clean hotel, friendly staff.
Stayed 1 night in Dec 2022
Response from Irene Sanz - Experience Manager on Dec 14, 2022
Dear Sirajuddin,Thank you for sharing your experience at Petit Palace Lealtad Plaza.It is a pleasure knowing that you had a great stay with us and the service provided by our team fitted your expectations.In behalf of the whole team, I thank you for your comments and wish you come back soon to Madrid and stay with us in a near future.Best regards,Irene SanzExperience ManagerPetit Palace Lealtad

10/10 Excellent

Mario, Silver Spring

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included, nice menu , didn't like the lack of info about parking and airport shuttle fares .
Stayed 1 night in Dec 2022
Response from Irene Sanz - Experience Manager on Dec 12, 2022
Dear Mario,Thnak you for choosing Petit Palace Lealtad for your recent visit to Madrid.We are glad to see that you had a nice experience with us and that our full buffet breakfast met your expectations.I am sorry to hear that you found our resources info insufficient. For further visits, please do not hesitate in contact our 24 hours guest service department, we will be more than happy to assist you wth any doubt you may have.Kindest regards,Irene SanzExperience ManagerPetit Palace Lealtad Plaza

10/10 Excellent

Felix

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service from staff was above and beyond
Response from Irene Sanz - Experience Manager on Dec 9, 2022
Dear Felix,Many thanks for taking a minute i nrating your recent stay with us and your nice words about our team.It will be a pleasure to have the chance of welcoming you again in a near future.Kind regards,Irene SanzExperience Manager

10/10 Excellent

Pedro

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The staff were very friendly and helpful. The room we had was unbearably hot and we couldn’t change the temperature. Didn’t sleep because of it. The bathroom was small and had few amenities. Location was good. Place was clean. All in all though not worth what I paid for it.
Stayed 1 night in Nov 2022

10/10 Excellent

nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The room was very spacious and view from our balcony was beautiful. What a great location! It was one block from Retiro Park (my personal favorite), around the corner from major monuments and museums, and close to good restaurants. My highest praise goes to the staff. They were friendly and super helpful.
View from the room
Stayed 2 nights in Nov 2022
Response from Irene Sanz - Experience Manager on Nov 14, 2022
Dear Nancy,Thank you very much for taking a few minutes in rating your recent stay at Peti Palace Lealtad Plaza and giving us the highest score.Our aim is to provide each guest a unique and special experience and we are happy to know that this time we made it.Thank you as well for your kind words about our team. I will transfer your impressions to the team.Kindest regards,Irene SanzExperience Manager