Ratings based on 574 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Friendly hotel in a great location.

Posted Apr 18, 2017
Pros: Very friendly and helpful staff.
Cons: Coffee machine in reception should be on all day, I think.
Location: Right next to the Retiro Park and close to the Prado Museum, as well as 5-10 minutes' walk from all the main historical sights.
Very enjoyable and comfortable - Madrid is a very noisy city, and this hotel was quiet, which was a boon.
Comment from Hotel Management
Apr 19, 2017 by Laura , Hotel Management
Dear Andrew, Thank you very much for your time to comment your stay with us and also for sharing your experience. We are very happy to read that you had a great stay with us thanks to our confortable hotel and friendly and helpful staff. We hope to welcome you soon! Kind Regards Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Nice hotel near main attractions

Posted Apr 11, 2017
I stayed at this nice hotel for three nights and enjoyed the location very much. 3 min walking to Prada museum and to main huge park, 15 min walking to modern museum Sophia. The Estadio Santiago Bernabeu stadium is 20 min with taxi. Room was clean, with safe and comfortable beds. The only strange thing was bathroom glass door without lock. If you travel with big family, it makes everyone uncomfortable... I almost forgot about amazing breakfast which includes everything what you can dream of: 10 kinds of cereal, berries, nuts, fruits, veggies, cheeses and even jamon!!! Many varieties of fresh bread and pastries, butter, jam and super coffee machine... Overall, nice hotel with great price...
Comment from Hotel Management
Apr 27, 2017 by Laura, Hotel Management
Dear Soccer fan, , Thank you so much for your great review and for taking the time to share your experience with us. We are glad to read you enjoyed your stay with us and found our breakfast delicious. We are extending your compliments to all our colleagues, who will delighted to read it, also we take note about your comments for Bathroom glass door. Hope to see you the next time. Kind regards. Laura Ortega. Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in perfect location

Posted Mar 27, 2017
We loved our stay at Petite Palace. It's the perfect hotel for couples or families who want to be near the major attractions in Madrid. The hotel is on a quiet street near the Ritz and we enjoyed being off a few blocks from any major streets. The room size was perfect, and our kids loved the bunk beds. Very modern hotel and their energy efficiency features are impressive.
Comment from Hotel Management
Mar 29, 2017 by Laura, Hotel Management
Dear Jami, Thank you so much for the great review of our hotel! We are glad that you enjoyed your stay at The Petit Palace Lealtad PLaza and we are really happy to read that you enjoyed our location and rooms Hope to see you son Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Great hotel, close to city center. Great breakfast

Posted Mar 25, 2017
Pros: Breakfast was above and beyond, Close to museum and attractions.
Great hotel, close to city center. Great breakfast. Would warmly recommend.
Comment from Hotel Management
Apr 3, 2017 by Laura, Hotel Management
Dear Amir, Thank you so much for choosing Petit Palace Lealtad Hotel and also for sharing your great experience with us. We are so proud that you had a great experience and you enjoyed our convenient location, great breakfast. We hope to see you soon Kind Rregards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Comfortable and classy.

Posted Feb 3, 2017
Nestled in a great location, walking distance to El Ritiro, El Prado and Reina Sofia. I will go back next time I go to Madrid!
Comment from Hotel Management
Feb 6, 2017 by Laura, Hotel Management
Dear Giulano A, Thank you so much for shared your kind words with us. Is a pleasure that you had a great time during your stay in the city and also you enjoyed the perfect location of the hotel, in the middle of the most important places of the capital. We hope to see you sometime in the future. Kind regards Laura Ortega Front Desk Manager
5 out of 5
by Anne

Comfort and style in the cultural heart of Madrid

Posted Jan 24, 2017 on Hotels
We loved staying at this hotel. The staff are all so welcoming and helpful. The decor is modern, smart and comfortable. Extra touches like free water and Nespresso coffee and chocolates in reception and lounge areas are a lovely touch and the breakfast is fantastic. Close to the Thyssen and Prado and other sights makes this a great option for a stay in Madrid.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Anne, Thanks so much for taking the time to post your Petit Palace Experience. We are really glad to hear that we you found our decor modern Smart and comfortable once during your vacation and thank you for your nice words about our team! Hope to see you soon, Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Petit Palace in Madrid

Posted Jan 20, 2017
Pros: the closeness to the art museums, and very comfortable rooms.
Cons: Nothing, everything was great.
Location: The Museums, Prado especially. There is Mapfr Art Foundation which is a great place to see more art.
I had the most wonderful experience staying in this hotel. I am an art lover, so the location of this place couldn't be more perfect. 2 mins walking to Prado, and a short walk to most of the main galleries and art foundations in Madrid. The Retiro park is minutes away which is a beautiful park to walk through.
Comment from Hotel Management
Jan 26, 2017 by Laura, Hotel Management
Dear Maximilian, Thank you so much for your worderfull review!! We are really happy to know you had a great Experiece with us and you enjoyed your stay in Madrid :) Hope to see you very soon! Best Regards, Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler

Great Location, Friendly staff

Posted Jan 12, 2017 on Hotels
Great location. Easy access to all tourist attractions and hop-on-hop-off bus. Easy walk to major plazas. Overall an excellent location for a first time visitor to Madrid.
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for sharing your opinion with the rest of the travellers of Hotels.com All the Lealtad team are very gratefull for your words and we are glad to know you enjoyed our great location and friendly staff Hope to see you soon. Best Regards, Laura Ortega Front Desk Manager
4 out of 5
by Leah

Posted Jan 11, 2017 on Hotels
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Leah, Thank you for choosing our hotel & also for rating our hotel. We are very happy that you enjoyed your time here and liked the hotel Looking forward to welcoming you soon. Best Regards, Laura Ortega Front Desk Manager
4 out of 5
by A verified traveler

Posted Jan 8, 2017 on Hotels
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Estimado Huésped, Muchas gracias por elegir Petit Palace Lealtad para su visita a Madrid, Es estupendo saber que tuvo una Experiencia positiva y nos encantará contar usted en próximas visitas a Madrid. Un Saludo, Laura Ortega Front Desk Manager