Ratings based on 483 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Seattle, Wa

Great Location

Posted Jul 5, 2016
Pros: Location and price.
Near all the museums, tapas, and gift shopping you'd want to find in the center of Madrid. The prices were very good for the location, staff, and amenities provided. Really enjoyed our time there.
Comment from Hotel Management
Jul 7, 2016 by Laura, Hotel Management
Dear Paul, Thank you so much for your recent visit to the city!! It has been a pleasure to host you in Petit Palace Lealtad I am extending your compliments to all our colleagues, who will delighted to read it. We are glad to read you enjoyed the location as well as the Rooms. Hope to see you soon, Kind Regards Laura Ortega Front Desk manager
3 out of 5
by A verified traveler from 日本 大阪

プラド美術館から歩いて5分!

Posted Jun 27, 2016
今回は美術館メインだったので、プラド、ティセン●ボルミッサ、ソフィア、いずれにも歩いて行けるこのホテルを選びました。受付のスタッフもとても感じよく、部屋も3人でまあまあの広さでした。タクシーもホテル前ですぐ拾えるので、便利でした。ただ、バスタブ、ティシュがなく少し不便。シャンプーはあったけど、リンスはなかった。まあ、ヨーロッパのホテルにはありがちですが…それを差し引いても、良いホテルだと思います。
Comment from Hotel Management
Jun 30, 2016 by Laura, Hotel Management
Dear しーちゃん We would like to thank you for your review, we are very happy to know that you had a nice stay at Petit Palace Lealtad Plaza and that you appreciated our hotel and location. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards, Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler

Albergo in posizione centrale ed efficiente

Posted Jun 18, 2016
Abbiamo visitato Madrid comodamente grazie alla posizione dell'Hotel
Comment from Hotel Management
Jun 22, 2016 by Laura, Hotel Management
Ciao ospite, Grazie mille per il tempo che hai dedicato a pubblicare una recensione sul tuo ultimo soggiorno all’ Petit Palace Lealtad Plaza. E 'un piacere sapere che hai avuto una buona esperienza con noi e che ti è piaciuto le nostre camere e nostro servizio Attendiamo con impazienza di accoglierti presto di nuovo a Madrid! Saluti, Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler from San Francisco

Combination of fine hotel and great location

Posted Jun 8, 2016
Pros: Location, staff
Cons: Nothing
Location: At the hub for visiting, especially good for running.
Having the park nearby, along with key museums, made this a good choice. The easy walking to the city center really helps.
Comment from Hotel Management
Jun 9, 2016 by Laura, Hotel Management
Dear Tom, You just left us speechless! What an amazin review you just wrote! It is true that we count on a great team at the Petit Palace Lealtad Plaza Hotel and we love being helpful to our guests. Can't wait to welcoming you back soon! Kind Regards, Laura Ortega Front Desk Manager
4 out of 5
by A verified traveler

Hotel situado en hermosa calle de Madrid

Posted May 28, 2016
La estadía fue excelente gracias a la gentileza de las personas de la recepcion y el restaurante. El desayuno de los mejores que he probado en hoteles de esta categoría. La habitación, pequeña y con vista a un patio interior, pero no me molestó porque ninguna ventana mira a otra habitación. Lo recomiendo
Comment from Hotel Management
Jun 3, 2016 by Laura, Hotel Management
Estimado Cliente, Muchisimas gracias por elegirnos y compartir su Experiencia en Petit Palace Lealtad. Nos complace saber que su estadía fue excelente, para nosotros no hay mayor satisfacción que sus buenas palabras. Es estupendo saber que han disfrutado de nuestro desayuno buffet, estamos inmersos en un proceso de cambios y mejoras de nuestros desayunos y es estupendo saber que les está gustando! Esperamos que vuelvan pronto y puedan elegir nuestras habitaciones superiores, muy luminosas con vistas a la calle principal. Esperamos su próxima visita Muchas gracias Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler from Puerto Rico

Nice hotel in a quiet area

Posted May 13, 2016
Pros: Everything. But most of all the great employees that it has. In service, this is a 5 star hotel.
Cons: Shower stall needs safety rail. A small microwave oven is needed to heat the coffee.
Location: The location is great because it is near Metro stations, The El Prado museum, El retiro park and Plaza Mayor.
My experience in this hotel was outstanding. Clean room, excellent breakfast and best of it class employees. The hotel is in a great location, safe residential area and very quiet area. If I visit Madrid again, this would be my first choice for a hotel.
Comment from Hotel Management
Jun 1, 2016 by Laura, Hotel Management
Dear Monty, Thank you very much for sharing your opinion with the rest of the travellers of hoteles.com All Petit Palace Lealtad team are very gratefull for your words and we are all happy to read that you made the most of your week of holidays. We are glad to read you enjoyed the location as well as the Rooms. Thank you so much for your comments regarding our staff, we really apreciete it. We take note your suggestions about shower. Should you be coming back to Madrid anytime soon, do not hesitate to call us! Kind Regards, Laura Ortega Front Desk Manager
4 out of 5
by A verified traveler

Posted May 12, 2016
Angekommen und sofort herzlich an der Eezeption empfangen worden. Hotel hat super Lage direkt neben dem Park. Zur Metro sind es min. 10 Gehminuten, eher 15. Super Frühstücksbüffet. Hier lohnt es sich früh aufzustehen, da gegen später sehr voll ist. Zimmer sind sehr schön.
Comment from Hotel Management
Jun 4, 2016 by Laura, Hotel Management
Geschätzte client, Vielen Dank für die Wahl Madrid zu besuchen und Ihre guten Anmerkungen aus der gelebten Erfahrung verlassen Petit Palace Lealtad Wir freuen uns, Sie genossen das herrliche Frühstück und die Hotellage Wir hoffen, dass Sie Ihren nächsten Besuch vielen Dank Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler from Shrewsbury , UK

Family break to madrid

Posted May 9, 2016
Walked into hotel, greeted by a member of staff on reception. He spoke to our 9 year old son and made him laugh. We were so pleased with the room, spacious, clean and a great shower.it was so quiet, cant believe we were in a capital city. Lovely salon to sit in, when we had drinks one eve, they brought out cakes and snacks at no extra cost. Great location, few minutes walk to the fabulous Retiro park and to some great attractions, food places, metro and bus services
Comment from Hotel Management
May 30, 2016 by Laura, Hotel Management
Dear Kate & Family, Thank you for choosing our hotel and also for sharing your opinión with us! All the Petit Palace Lealtad team are very gratefull for your words and we are all happy to read that you made the most of your week of holidays Hope to see you soon Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
by A verified traveler

Perfect location for Prado, Buen Retiro Park

Posted May 3, 2016
Pros: Location, room, friendly staff
Location: Prado, Buen Retiro Park, much more
Staff was super friendly, and spent extra time on every little question anyone had. Rooms were quiet and clean, attractive and well equipped. Pillows are too soft for my taste, and maybe yours, but ask at the front desk, and they'll give you a firmer one. The breakfast was great - get it you won't regret it. The little restaurant next door is expensive but great, and you can sit on the sidewalk and enjoy this great neighborhood. I'd stay here again anytime,
Comment from Hotel Management
May 8, 2016 by Laura, Hotel Management
Dear Guest, Thank you for your last visit to the Petit Palace Lealtad, also for sharing your experience on Expedia. It’s a pleasure to know you had a great experience with us. We love what you said about the"super friendly Staff" we ´ll comunícate your words with every single member of our team. we have different types of pillows so do not hesitate to ask the one you prefer. Hope to see you soon Best Regards Laura Ortega Front Desk manager
4 out of 5
by A verified traveler from Orlando, Fl

Great hotel,clean , comfortable

Posted May 3, 2016
Pros: Everything
Cons: room service need more things to choose from, but everything I ordered was delicious and prompt. Just more choices.
Location: All the Museums and the Parque del Retiro, all within walking distance. Madrid center just a short ride away.
Great hotel, excellent location, clean, comfortable and the hotel staff was superb.
Comment from Hotel Management
May 5, 2016 by Laura, Hotel Management
Dear Sarahmuriel, Thank you for choosing our hotel and also for sharing your experience with us. We are happy to know you enjoy your stay with us, also our privileged location. We take note about your roomservice comments, we ´ve changed the menú one month ago, and it ´s really important for us your feedback, Thank you & hope to see you soon Best Regards Laura Ortega Front Desk Manager