Ratings based on 594 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Wonderful Hotel in Madrid

Posted Jun 13, 2017
Pros: Staff and breakfast buffet
Cons: Nothing comes to mind.
Location: Hotel was very close to Museo Prado and Parque Retiro and there were some nice restaurants nearby too although no shopping areas.
This was a great hotel to stay in. The staff was very attentive and professional. From the check-in with Laura to the attentiveness of the staff at the restaurant with Jessica, Christian, and Noemi to the check-out process with the help of Veronica, we were so happy with all their help. The breakfast buffet was exceptional and gave us a glimpse of Spanish cuisine that was very well done.
Comment from Hotel Management
Jun 21, 2017 by Laura, Hotel Management
Dear Fam Traveler, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and thank you as well for words about or team! We wish you all the best and we hope to seeing you soon! Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Best place to stay

Posted Jun 7, 2017
Hotel is charming, comfortable and the staff is great. Perfectly located near Puerta de Alcalá, Museo del Prado, Las Cibeles and Atlcha train station - all in walking distance. Staff super friendly and helpful. We had an incredible 8 day stay
Comment from Hotel Management
Jun 12, 2017 by Laura, Hotel Management
Dear Sharon, Thank very much for your kind review! We are really happy to read that you enjoyed you stay with us. We work hard every day to improve our service, and it is very nice to read that you think our hotel is charming and the staff is great!! We hope to see you soon enjoying Madrid with us, Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel, great stay

Posted Jun 7, 2017
Pros: Ambience; quite quiet, nicely furnished. Staff are very friendly and extremely helpful
Cons: Can't think of anything really.
Location: Retiro Park is 5 minutes walk and Puerta del Sol is about 10 minutes away, so ideally located to make the most of sightseeing and shopping.
Ideally located about midway between Sol and Retiro Park, great little hotel with very friendly and helpful staff. Good quality furnishings and very comfortable. Free wifi in rooms, but why stay in your room when Madrid has so much to offer, and this hotel provides an ideal location to get the best from the city.
Comment from Hotel Management
Jun 12, 2017 by Laura, Hotel Management
Dear Steve, Thank you for choosing Petit Palace lealtad and also for sharing your experience. We really much appreciate your kind comments about the hotel, breakfast and staff because thanks to them we know how your stay was. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Looking forward to welcoming you at Petit Palace! Best Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great Location!

Posted Jun 6, 2017
Cons: Hard to tell, we liked everything
Location: Well, location is amazing. From one side it's Prado Museum and Retiro Park, from another it's Plaza Mayor and restaurants with all shopping possible.
We are family of 4 and It's not our first visit to Madrid, and we chose this Petite Palace because of it's location. Very friendly and knowledgeable staff, wide variety of food for breakfast and LOCATION! Close to everything, but quiet. You can walk to Retiro Park (practically next door), Prado Museum (1 block away!), Thyssen Museum (2 blocks away!) , restaurant district about 10-15 min.walk and then Plaza Mayor, etc. We used to stay in Petite Palace Plaza Mayor few months ago, and it was great too. In general, Petite Palace chain is very well managed. And it's very comfortable to stay there with kids, I would say "kids friendly hotel":)
Comment from Hotel Management
Jun 15, 2017 by Laura, Hotel Management
Dear Maria, Thank you for choosing Petit Palace Hotels again and also for sharing your Experience with us. We are glad to know you had a great time with us enjoying our great location! All families and children are very welcome in our hotels!! We will be very happy to welcome you back soon! Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Modern hotel near Prado

Posted Jun 2, 2017
Pros: Quiet, large room, modern, very nice breakfast buffet (for extra cost). Very nice staff
Location: Very close to Prado Museum and Retiro Park. Easy walking access to most of downtown Madrid
Excellent 3 night stay. Excellent experiences checking in and out. Very friendly staff
Comment from Hotel Management
Jun 12, 2017 by Laura, Hotel Management
Dear David, Thank you so much for your kind review and also for choosing Petit Palace Lealtad for your trip. We are grad to know you enjoyed with us, specially or breakst and quiet and large room. We really much appreciate your kind comments about the staff! Hope to see you very soon Kind Regards, Laura Ortega Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location but mixed staff performance

Posted May 26, 2017
Pros: Location, reception and kitchen staff.
Cons: Housekeeping staff should be monitored to maintain level of service.
Location: Proximity to museums and major shopping areas
Reception desk and kitchen staff are pleasant but housekeeping staff are poorly trained. We had to keep asking for toilet paper and towels which were not provided everyday. As a result we had to call the reception 4 times during our 14-day stay. To their credit reception desk immediately corrected the situation after getting our call but housekeeping problems keep recurring.
Comment from Hotel Management
May 29, 2017 by Laura, Hotel Management
Dear Charles, Thank you for the awesome review. We are very proud of our hotel and being close to The Prado Museum and The Retiro Park is an added joy. We are really happy that you liked everything about us, as you checked we do everything in your power to provide excellent service to our customers and make them feel a real Petit Palace Experience. We are glad you enjoyed it! Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota Colombia

A very nice boutique hotel, well located

Posted May 19, 2017
Pros: Excellent breakfast and good room. MyFi service very useful
Cons: The bathroom must have a limit so all the floor do not get all wet.
Location: Is near Plaza Neptuno and a Paco Roncero Tapas Restaurant.
This boutique hotel is well located near Neptune Plaza, easy to reach everywhere, good amenities, the best and varied breakfast. They offer MyFi, a wifi portable service which makes life easy using you own phone in Madrid. I will retur to this hotel next trip to MADRID, with no doubt.
Comment from Hotel Management
May 24, 2017 by Laura, Hotel Management
Dear Fernando, Thank you so much for choosing our hotel and also for sharing your lovely experience with us. We are glad to know you had a great time, enjoying our breakfast, mifi and convenient location. We hope to see you soon!! Best Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from lb

Nice hotel close to everything in town

Posted May 1, 2017
Everyday was great we spent good time in madrid ,people , hotel, staff was great
Comment from Hotel Management
May 3, 2017 by Laura, Hotel Management
Dear Joe Lebanon, Thanks for sharing your fantastic Petit Palace Experience! We really appreciate the kind words about the service provided by the team and thank you again for recomed our hotel! Looking forward to welcoming you soon. Kind Regards, Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Quiet Hotel, near Alcalá.

Posted Apr 30, 2017
Hotel was quiet, yet close to many attractions, to include Alcalá, Museo del Prado, Beautiful Big Park. Shopping and Restaurants at walking distances. Real nice Staff.
Comment from Hotel Management
May 3, 2017 by Laura, Hotel Management
Dear Sergio, Thank you for your time and the great review of our hotel and also the photo! We are glad that you enjoyed your stay and we are happy to read that you enjoyed it and found our staff really nice. Looking forward to welcoming you soon. Kind Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Friendly hotel in a great location.

Posted Apr 18, 2017
Pros: Very friendly and helpful staff.
Cons: Coffee machine in reception should be on all day, I think.
Location: Right next to the Retiro Park and close to the Prado Museum, as well as 5-10 minutes' walk from all the main historical sights.
Very enjoyable and comfortable - Madrid is a very noisy city, and this hotel was quiet, which was a boon.
Comment from Hotel Management
Apr 19, 2017 by Laura , Hotel Management
Dear Andrew, Thank you very much for your time to comment your stay with us and also for sharing your experience. We are very happy to read that you had a great stay with us thanks to our confortable hotel and friendly and helpful staff. We hope to welcome you soon! Kind Regards Laura Ortega Front Desk Manager