Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Plantation, Florida

Great hotel and service!

Posted Aug 21, 2015
The front desk staff was exceptional! Special mention to Luis at the front desk and the Front Desk Manager. But everyone did an awesome job to make me and my family welcomed and appreciated! Thanks for the teddy bear for my daughter!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

A wonderful find! Charming and gorgeous.

Posted Aug 21, 2015
Pros: Everything but especially the beautiful, sometimes whimsical decor and the attention to detail everywhere. There are some wonderful lounging spaces.
Cons: Don't change anything! It's perfect.
Location: Retiro Park is a block away. Museo del Prado and Cathedral St. Jeronimo are around the corner and Hop on Hop Off tour buses stop there.
This is a gem of a hotel. Spectacular decor - art and high tech - spacious rooms, vintage but beautifully updated. Welcoming and highly professional staff. Especially impressed with the breakfasts - the nicest buffet we had in three weeks in Europe. Lovely selection of quality meats and cheeses and a variety of hot sides that seem to change up every few days. All delicious! We were a party of three and had a huge room with towering ceilings and loads of space. Good wifi and the most spacious elevators we saw all trip. Every room in this hotel is a work of art - even the hallways. We will come back to Madrid just to stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good hotel with clean comfortable rooms

Posted Jul 23, 2015
Pros: Clean comfortable hotel in a good location for a reasonable price.
Cons: Had to play with the climate system a while to find a setting that made the air-conditioning less noisy.
Location: Only a few minutes from Retiro Park, Prado, Tyssen Bornemissa. Reina Sofia, and Atocha station. The Airport bus also stops very close to the hotel.
Hotel is at a very convenient location on a quite street, very close to all major sites in Madrid. The rooms are clean and spacious, with air-conditioning and comfortable beds. Staff is friendly. The buffet breakfast is excellent.
Comment from Hotel Management
Jul 28, 2015 by Laura Ortega, Hotel Management
Dear Guest, Thank very much for your kind review! We are really happy to read that you enjoyed you stay with us. We work hard every day to improve our service, and it is very nice to read that you think our staff, breakfast and rooms. We wish you all the best and we hope to seeing you soon! Best Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from rouen

hôtel idéalement situé près des musées

Posted Jul 21, 2015
Pros: aexcellent accueil belle déco chambre spacieuse, literie confortable, salle de bains moderne
Cons: pas testé le petit déjeuner un peu cher, il y a des cafés ou restos à proximité
Location: à côté du Retiro, du Prado et du musée naval, proche du musée Thyssen et de la Caixa ; gare Atocha et musée de la reine Sofia à un 1/4h à pied
bel hôtel très propre, déco sympa, équipe très agréable et disponible chambre spacieuse, propre, climatisation efficace, très utile en cette période de canicule restos à proximité bien indiqués par le personnel situation pratique pour visiter les musées (qui sont climatisés!) métro, bus à proximité pour accéder aux autre quartiers de Madrid les taxis sont intéressant à partir de 4 personnes
5 out of 5
Recommended
for Everyone
by A verified traveler from Scranton, PA

Beautiful hotel close to park

Posted Jul 20, 2015
Pros: Modern amenities but beautiful old building. We loved the big terrace overlooking the city.
Location: Park and museums
Loved the location, terrace and the modern amenities.
Comment from Hotel Management
Jul 28, 2015 by Laura n, Hotel Management
Dear Guest, Thank you for your last visit to the Petit Palace Lealtad, also for sharing your experience on Expedia. It’s a pleasure to know you had a great experience with us and we love what you said about our amenities. We hope to see you soon enjoying Madrid with us, Kind Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel, very well located

Posted Jul 13, 2015
The staff very friendly always willing to help. The room was clean and confty. Great location, walking distance to main Madrid attractions.
Comment from Hotel Management
Jul 15, 2015 by Laura Ortega, Hotel Management
Dear Guest, On behalf of myself and all the staff of the Petit Palace Lealtad, I would like to thank you for having chosen us for your stay in Madrid. We really much appreciate your kind comments about the hotel. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. We wish you all the best and we hope to seeing you soon! Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from rep. dom

Perfect stay

Posted Jul 11, 2015
Stayed twice at this hotel and could not be happier. The staff was extremly nice and helpful. Had a triple and also a cuadruple room both were very great. The elevator to get up to the lobby with bags is very tricky so we just opted to carry them up the stairs that was the only thing i would suggest they work on. I would recomend this hotel and location to anyone traveling to madrid.
Comment from Hotel Management
Jul 13, 2015 by Laura Ortega , Hotel Management
Thank very much for your kind review! We are really happy to read that you enjoyed you stay with us. We work hard every day to improve our service, and it is very nice to read that you think our staff was was "extremly nice and helpful" We will definitely communicate it to the team. Kindest Regards Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Well located

Posted Jul 11, 2015
Location: Very centrally located
The breakfast was good and the lodging very suitable. It was 3 blocks away from the Prado museum
Comment from Hotel Management
Jul 13, 2015 by Laura Ortega, Hotel Management
Dear Guest, Thank you so much for sharing your Experience at Petit Palace Lealtad It’s a pleasure to read you enjoyed our breakfast service. We are expecting to welcome you soon in Madrid Kind Regards Laura Ortega Front Desk Manager
3 out of 5
Recommended
for Families
by A verified traveler

This is a 3 star hotel

Posted Jul 4, 2015
This is a 3 star hotel, with pleasant staff. Small rooms, but expected in Europe. Quiet area with a longer walk to metro station.
Comment from Hotel Management
Jul 15, 2015 by Laura Ortega, Hotel Management
Dear Guest, Thank you so much for choosing Petit Palace Lealtad for your trip! We take note about your comments, we will offer you bigger room for next time, and thak you for you nice word about staff. Looking forward to welcoming you soon in Madrid Kindest Regards Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Excelent location, near to everything, but quiet.

Posted Jun 18, 2015
Location was perfect; nice room, excellent attention. Best price/ performance. Sure we will be back to this hotel.
Comment from Hotel Management
Aug 11, 2015 by Laura Ortega, Hotel Management
Dear A, Thank you so much for sharing your Experience at Petit Palace Lealtad It’s a pleasure to read you enjoyed your stay with us. We are expecting to welcome you soon in Madrid. Best Regards Laura Ortega Front Desk Manager