Ratings based on 795 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Marseille

Hôtel super bien placé

Posted Sep 17, 2016
Pros: le petit déj, l'emplacement central
Location: Quartier très animé de Sol, à proximité de tous les commerces et de plusieurs points d'intérêt
Hôtel super bien placé à proximité de deux stations de métro centrales. Petit déj sympa et personnel aussi. Même les petites chambres (pour en avoir eu une) sont très bien. A recommander
4 out of 5
by A verified traveler

Confortevole albergo in pieno centro

Posted Sep 13, 2016
Personale molto gentile ed efficiente. Albergo in pieno centro
Comment from Hotel Management
Sep 15, 2016 by Marta, Hotel Management
Dear Guest Thank you to shared your good opinión about Petit Palace Londres Regards Marta Andrés Front Desk Manager
5 out of 5
by A verified traveler

OTTIMO HOTEL NEL PIENO CENTRO PULSANTE DI MADRID

Posted Sep 5, 2016
Sono appena tornato da una splendida settimana trascorsa a Madrid con mia moglie....l'hotel è stato davvero eccezionale...estremamente confortevole, pulito, personale sempre cordiale ed accogliente, qualità della colazione elevatissima con possibilità di scelta ampissima.
Comment from Hotel Management
Sep 15, 2016 by Marta, Hotel Management
Dear guest, Thank you very much to shared your nice experience in the hotel It is a pleasure for all the team to know that everey service was like you expected We hope see you again very son Regards Marta Andrés Front Desk Manager
4 out of 5
by A verified traveler from Birmingham

Great located hotel

Posted Aug 30, 2016
Pros: The breakfast was a life saver and had plenty of range towards it.
Cons: Wouldnt change anything.
Location: Train station round the corner on a big square with lots of bars and shops all around the hotel.
Had a weekend break in Madrid the weekend just gone. Arrived in the city centre and got dropped in a taxi as close as possible to the hotel as possible. Situated right in the centre with lots of tourists,shops and bars you cannot fault its location. Arrived and checked in quickly, the hotel even accepted football tickets I had requested for them to take in for me and gave them to me on arrival which was a huge weight off my mind having feared they would not be delivered. Had a small double room which done the job, breakfast was included in our deal which I dont know what I would of done without as it seemed nowhere is open in Madrid until at least after 12pm. Overall was happy with the hotel and the service given by the very helpful staff members who advised and helped us with every question we proposed to them! Would stay there again if returning to Madrid.
Comment from Hotel Management
Sep 5, 2016 by Marta, Hotel Management
Dear Mattew, Thank you for the time spent in review Thank you very much to shared your good experience in Petit Palace Londres We hope see you in future Best Regards Marta Andrés Front Desk Manager
5 out of 5
by A verified traveler from London

Perfect locación, amazing place!!

Posted Jul 26, 2016
Perfect location, clean, good price, breakfast included and so many good things to eat every day. The food was fresh and tasty, the staff was incredibly nice, helpful, paying attention to the minimal detail all of the time. I would definitely return to this place whenever I visit Madrid, once again.
Comment from Hotel Management
Jul 28, 2016 by Marta, Hotel Management
Dear Federico Let me thank you first of all for the time spent on submitting your review. It is very important for us to receive all our customers feedback both positive and negative in order to give the best customer service possible. We hope see you son Best Regards Marta Andrés Front Desk Manager
5 out of 5
by Ana María

Posted Jun 15, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Pilar Mendoza, Hotel Management
Dear Guest Thank you for your good opinión about PETIT PALACE LONDRES regards Marta Front Desk Manager
3 out of 5
by jean-claude from Paris

Dommage par rapport aux ecrits

Posted Jun 11, 2016 on Hotels
Probléme deux chambres sont louées pour 16 m2 en mesurant nous arrivons entre 9 et 10 M2 , obligé de marcher sur le partenaire pour sortir du lit ! Autre probléme : attente disponibilité de la chambre 1H30 , celle ci a été disponible à 15 h30 et aucune reduction Que comptez vous faire ?
Comment from Hotel Management
Jun 28, 2016 by Pilar Mendoza, Hotel Management
Monsier Jean Claude, Merci pour le temps passé Désolé s'il n'y avait aucun derangement Merci de partager votre expérience avec nous A bientôt Salutations Marta Andrés Front Desk Manager
3 out of 5
by A verified traveler

Simpel maar net hotel.

Posted May 29, 2016
Pros: Ligging.
Cons: Opknapbeurt nodig.
Location: Zeer gunstig gelegen in het hart van Madrid.
Simpel maar net hotel, dat gunstig is gelegen in het centrum van Madrid. De kamers zijn echter aan de kleine kant, de douchebak liep heel snel vol wegens slechte afvoer en het hotel had nauwelijks voorzieningen zoals een bar o.i.d. Het ontbijt was goed.
Comment from Hotel Management
May 31, 2016 by marta, Hotel Management
Dear Guest Thank you so much to shared your experience in Petit Palace Londres. we hope see you in the future Best Regards Marta Andrés Front Desk Manager
4 out of 5
by ANA REGINA from Guatemala

Excel3nte ubicacion y servicio

Posted May 28, 2016 on Hotels
Muy buen hotel y servicio.
Comment from Hotel Management
by Pilar Mendoza, Hotel Management
Estimada Sra Regina Nos alegra saber que el hotel superó sus expectativas Les esperamos pronto de nuevo Saludos Marta Andrés Jefa de Recepción
4 out of 5
by Benjamin A

Posted May 24, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Pilar Mendoza, Hotel Management
Dear guest, Thank you to shared your good experience in PETIT PALACE LONDRES Best Regards