Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
68% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from VERACRUZ MEX

Una noche de transito en Madrid

Posted Aug 23, 2016
Pros: Su proximidad al aeropuerto y rapidez de check in.
El fue personal muy atento, la cafeteria no operaba en sabado por la noche pero a 2 minutos hay un centro con varias posibilidades de alimentos. Es un hotel muy comodo para coger un avion temprano al dia siguiente en una zona residencial y arboleada de Madrid. Excelente calidad precio
4 out of 5
by A verified traveler from Rio

Next to Airport

Posted Aug 21, 2016
Hotel next to Barajas aireport. Pay attention at bus shuttle to/from airport. My flight was delayed and I could not take the transfer
5 out of 5
by A verified traveler from New York, NY

Clean, comfortable and quiet

Posted Aug 12, 2016
Perfect place to stay if you have an overnight layover in Madrid! Friendly and competent staff, good breakfast for 9 Euros, comfortable room with all the amenities. Recommend!
4 out of 5
by A verified traveler from Örebro

Jättebra frukost.

Posted Aug 9, 2016
Pros: Service och frukost
Location: Super nära flygplatsen.
Mycket trevlig personal. Supergott frukost. Kommer definitivt tillbaka näkta gång jag är i Madrid.
5 out of 5
by A verified traveler from CO

Nice and modern hotel close to the airport .

Posted Jun 12, 2016
Thank you Expedia for handeling so well my mistaken reservation dates and the hotel for their excellent service
Comment from Hotel Management
Jul 1, 2016 by Jennifer García, Hotel Management
Dear Anna, Many thanks for taking the time to leave your kind words following your recent stay at our Petit Palace Madrid Aeropuerto. As you mentioned we do take great pride in the genuine service and hospitality we provide all of our guests so again thank you for mentioning this. I have passed on your feedback to my team and we all hope to welcome you back soon. Sincerely, Jennifer García (Front Desk Manager)
2 out of 5
by A verified traveler from Vancouver, Canada

Not a four star hotel!

Posted Jun 8, 2016
Pros: Nothing.Maintenance and services.
Location: Poor location with nothing available nearby. It advertises itself as close to the airport, but it was a 25 Euro ride. You can go to downtown Madrid,
This is a three star hotel working its way to a two. It has minimal facilities, not in a very nice neighbourhood with virtually no services or facilities in the surrounding area. There are also signs of deferred maintenance, i.e. the pool area.
Comment from Hotel Management
Jun 30, 2016 by Jennifer García, Hotel Management
Dear Guest, I would firstly to thank you for taking the time to write about your stay at Petit Palace Madrid Aeropuerto. All comments, either positive or negative , are important to us and help us to improve our customer service. I do apologize for not reaching your expectations on the services and facilities we offer. I'm afraid be located in a residentian area close to the airport is not as lively as being located in the center of Madrid, but there are many options in the sorrounding of the hotel. At front desk we have many information about it. I hope that we can restore your faith in Petit Palace Madrid Aeropuerto one day. Yours Sincerely, Jennifer García (Front Desk Manager)
1 out of 5
by Ahmad from New York

Posted May 26, 2016 on Hotels
It was horrible and I don't recommend this hotel
4 out of 5
by Jorge L. from Lima

Conveniente cerca del aeropuerto

Posted May 26, 2016 on Hotels
El hotel esta convenientemente cerca del aeropuerto de Barajas. El hotel cuenta con traslado gratuito del aeropuerto al hotel y viceversa. La zona es tranquila y segura. Cerca hay restaurantes, algunas tiendas y un pequeño supermercado. La habitación limpia y es bastante cómoda, tanto como la cama. Cuenta con TV/Cable, aire acondicionado, frigobar. El baño amplio y comodo aunque el sistema spa de la ducha estaba malogrado, por lo que solo pude usar la ducha convencional. El personal muy amable.
Comment from Hotel Management
by Jennifer, Hotel Management
Estimado Jorge, Por encima de todo agradecerle comparta su experiencia en nuestro hotel. Nos alegra que haya podido disfrutar de nuestro servicio de traslado gratuito al aeropuerto, que nuestra localización le haya procurado tranquilidad y seguridad; que la zona y el personal haya sido de su agrado. Actualmente estamos revisando todos los sistemas de hidromasaje y mejorando su funcionamiento. Espero podamos alojarla nuevamente en nuestro hotel en su próxima visita a Madrid. Atentamente, Jennifer García (Jefa de Recepción)
4 out of 5
by A verified traveler from Georgia

Good little airport hotel

Posted May 19, 2016
The desk staff is great. The shuttle is convenient. The metro is close. The room was spacious and clean. We needed an airport hotel and petit palace fit our needs.
Comment from Hotel Management
May 31, 2016 by Jennifer, Hotel Management
Dear Guest, Many thanks for taking the time to leave your kind words following your recent stay at our Petit Palace Madrid Aeropuerto. We are very glad to know that we met your expectations in terms of service, location and cleanliness, this feedback is most appreciated. It would be great to have you back in the near future. Best Regards, Jennifer García (Front Desk Manager)
3 out of 5
by Carlos Eduardo

Posted May 19, 2016 on Hotels
Comment from Hotel Management
by Jennifer, Hotel Management
Dear Amur, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jennifer García (Front Desk Manager)