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Reviews of Sercotel Madrid Aeropuerto

4 out of 5
Sercotel Madrid Aeropuerto
Calle del Galeon, 25, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1004 reviews" "
Rating 8 - Good. 302 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jasmine

Liked: Cleanliness, staff & service
Response from Guest Relations Manager on Mar 25, 2024
Dear Jasmine.Thank you for your feedback, we hope to see you soon. Best regards

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed briefly over night, however with the airport shuttle it was easy to get too and from. The staff were nice and helpful, breakfast was excellent with lots of options. There are a variety of restaurants within a short 5-10 minute walk. The building was a bit loud but in a quiet neighbourhood. Our room was well set up and clean. Would stay again.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 25, 2024
Dear Amanda.Thank you fot your review and comments, we hope to see you soon again. Best Regards

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, quick and smooth checkin. Hotel staff is very helpful and courteous. Nice place
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 22, 2024
Dear Douglas.Thanl you for your comments, we hope to see you soon. Best regards.

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an airport hotel, so it's in a built-up area by an major international airport. OK is good enough.
Stayed 1 night in Mar 2024

10/10 Excellent

Julializ

Stayed 3 nights in Jan 2024
Response from Guest Relations Manager on Mar 15, 2024
Dear Julializ.Thank you for your great review. We hope to see you soon. Best regards.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Jose.Thank you for your feedback and comments, we are glad that you enjoyed your stay. We will be happy to welcome you again very soon. Best regards

10/10 Excellent

Wing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Call for airport shuttle . Came in late and did not see surrounding areas .
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Wing.Thank you for your feedback, we regret the misunderstanding for the transfer service and we will note it so that it does not happen again. We hope to welcome you again on another occasion. Best regards

10/10 Excellent

Russell, Dulles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Russell.Thank you for your feedback, we hope to see you soon.Best regards

8/10 Good

Juliet

Traveled with partner
Liked: Amenities
Airport shuttle, breakfast…everything was generally good.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Juliet.Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again very soon. Best regards

10/10 Excellent

FABRIZIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Fabrizio.Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again very soon.Best regards.

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the airport, friendly staff and clean, all the things you want in an airport hotel. Sadly the 'restaurant' rather let it down, it was not busy but they had run out of salad ingredients and the portions were not large enough to be filling.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Adrian.Thank you for your feedback, we regret what happened to the restaurant service and we take note so that it does not happen again. We hope to welcome you again on another occasion and that you can have a better experience. Best regards

8/10 Good

Tereza

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
a
Stayed 1 night in Feb 2024
Response from Equipo Sercotel Madrid Aeropuerto on Feb 22, 2024
Gracias por su valoración, Tereza. Esperamos poder darle la bienvenida en más ocasiones.

8/10 Good

Tereza

Liked: Cleanliness, staff & service
A
Stayed 1 night in Feb 2024
Response from Equipo Sercotel Madrid Aeropuerto on Feb 19, 2024
Gracias por su valoración, Tereza. Esperamos volver a saludarla en más ocasiones.

8/10 Good

Sergio Rico

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was quite limited
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Sergio.Thank you for your feedback, we take note of your comments about our breakfast to continue improving our services. We hope to welcome you again very soon. Best regards

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and convenient location near airport. 5 minute shuttle ride to the airport.
Stayed 1 night in Jan 2024
Response from Equipo Sercotel Madrid Aeropuerto on Feb 2, 2024
Thanks, Anne. We are glad to know that our staff was helpful. We hope to see you soon in the hotel!

6/10 Okay

Diann

Liked: Cleanliness, staff & service
Clean enough. A bit far from the airport. Food options were limited and all heated in a microwave.
Stayed 1 night in Jan 2024
Response from Equipo Sercotel Madrid Aeropuerto on Jan 17, 2024
Thank you, Diann. We will review what you tell us to try to improve and make our guests' stay as pleasant as possible. We hope to see you soon

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Equipo Sercotel Madrid Aeropuerto on Jan 16, 2024
Thanks, Ana. We are glad to know that our staff was helpful, and your experience was great.We hope to see you soon in the hotel!

10/10 Excellent

MILAGROS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos recibieron muy bien! Nos esperaron con unos chocolates de cortesía por nuestra luna de miel
Stayed 1 night in Jan 2024
Response from Equipo Sercotel Madrid Aeropuerto on Jan 11, 2024
¡Muchas gracias, Milagros! Nos encanta leer que todo fue bien y que disfrutaron de su estancia en nuestro Hotel. Estaremos felices de volver a saludarles siempre que quieran volver. Un afectuoso saludo.

8/10 Good

William

Traveled with partner
Liked: Staff & service, property conditions & facilities
Lovely hotel well located.
Stayed 1 night in Jan 2024
Response from Equipo Sercotel Madrid Aeropuerto on Jan 11, 2024
Thanks, Wiliam. We are glad to know that your experience was great. We hope to see you soon in the hotel!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport
Nice hotel close to the airport. Free shuttle (starts at 5 in the morning). We ordered dinner and it was good.
Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Jan 11, 2024
Thanks! We are glad of hearing that everything worked good and that you enjoyed dinner. Hope to see you soon!

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Jan 16, 2024
¡Gracias, María! Un placer comprobar que todo fue de su agrado durante su estancia. Esperamos volver a saludarla.

10/10 Excellent

LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Jan 11, 2024
Thank you, Leslie. Hope to see you soon!

2/10 Terrible

Carlos, LAS VEGAS

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt stay there. .. emergency cancel Did not give .money bck..
Stayed 1 night in Dec 2023

8/10 Good

Pierre

Liked: Cleanliness, staff & service, room comfort
Decent airport hotel
Ordinary but clean hotel near the airport. The main feature is the free airport shuttle which runs every 45 minutes and collects from all terminals.
Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Dec 15, 2023
Thanks, Pierre. We are glad to know that our staff was helpful, and your experience was great.We hope to see you soon in the hotel!

10/10 Excellent

Elizabeth A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great we only stayed one night. It is far from everything. We had to walk 15 mins to the metro and it was about a 35 train ride to the city center. the only convenience was the proximity to the airport and they did offer free shuttle service. The one downside was the bathroom it needed some recaulking around the shower area because it was black, Again only stayed for one night so not bad for the price and proximity to the airport
Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Dec 15, 2023
Thanks, Elizabeth. We are glad to know that our staff was helpful and everything worked good. We will review what you tell us to try to improve and make our guests' stay as pleasant as possible. We hope to see you soon

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Dec 11, 2023
Thanks, Ricardo. We are glad of hearing that everything worked good, and your experience was great.We hope to see you soon in the hotel!

10/10 Excellent

Stig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay over for one night before our flight. I recommend the breakfast buffet, it was so convenient. We got checked in around 1415 hrs and then took a local metro to Grand Via. It was a perfect hotel.
Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Dec 11, 2023
Thanks, Stig. We are glad of hearing that everything worked good. Hope to see you soon!

10/10 Excellent

Emeric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Equipo Sercotel Madrid Aeropuerto on Feb 8, 2024
Thank you, Emeric. Hope to see you soon!

6/10 Okay

Karen

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Dec 1, 2023
Thank you, Karen. Hope to see you soon!

10/10 Excellent

Lee

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need to stay near the Barajas airport in Madrid, this hotel is a very good choice
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 29, 2023
Thanks, Lee. We are glad of hearing that everything worked good. Hope to see you soon!

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not the nicest hotel in the world but it’s perfect for an overnight layover at the Madrid airport. Staff was friendly and accommodating, TV was nice, bathroom was clean. Wouldn’t stay here long term but a night or 2 it’s perfect.
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 29, 2023
Thanks, Christian. We are glad to know that our staff was helpful. We hope to see you soon in the hotel!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 16, 2023
Thank you,Paul. Hope to see you soon!Equipo Sercotel Madrid Aeropuerto

8/10 Good

Lorraine

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to airport, clean and comfortable
Very convenient to the airport, some staff was excellent, some seemed like having customers was just a terrible bother. Rooms are comfortable and clean.
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 16, 2023
Thanks, Lorraine. We are glad of hearing that everything worked good. Hope to see you soon!

8/10 Good

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be a good idea to have a list of which terminals each international carrier uses. I was told by the desk clerk and the shuttle driver that United was in Terminal 4. Wrong! It uses Terminal 1. I was there in enough time that it all worked out but there were a few moments of stress that I didn't need.
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 16, 2023
Thank you, Harriet . We will review what you tell us to try to improve and make our guests' stay as pleasant as possible. We hope to see you soon

6/10 Okay

Helena von

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel ( like most other Madrid Airport hotels) is located in a residential area. We arrived to the hotel by metro. The metro exit is the end of the line and from it there is a 10 minute walk to the hotel. The hotel offers comfortable beds an OK breakfast bar ( not amazing) and a shuttle bus to the airport. The hotel and its offerings are to the point.
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 6, 2023
Thanks, Helena. We are glad of hearing that everything worked good. Hope to see you soon!

10/10 Excellent

AL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience there.
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 2, 2023
Thanks, AL. We are glad to know that your experience was great.We hope to see you soon in the hotel!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 2, 2023
Thank you,Brand. Hope to see you soon!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 2, 2023
Thanks, Marianne. We are glad of hearing that everything worked good and your experience was great.We hope to see you soon in the hotel!

8/10 Good

Kiran, cicero

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Convenient shuttle to airport.
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 2, 2023
Thanks, Kiran. We are glad of hearing that everything worked good. Hope to see you soon!

10/10 Excellent

Patrick, Pittsburg

Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 22, 2023
Thank you, Patrick. Hope to see you soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 2, 2023
Thank you, Nancy. Hope to see you soon!

8/10 Good

Margaret, Lindsborg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle, helpful staff
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 2, 2023
Thanks, Margaret. We are glad to know that our staff was helpful. We hope to see you soon in the hotel!

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 2, 2023
Thank you, Michel. Hope to see you soon!

2/10 Terrible

James

Traveled with family
Disliked: Staff & service
The property was clean but the air conditioning did not work properly
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Oct 25, 2023
Thank you, James. We will review what you tell us to try to improve and make our guests' stay as pleasant as possible. We hope to see you soon

4/10 Poor

David, Wallingford

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
After running the AC for 4 hours the room was still 24c. When I complained to the fron desk, he said he would be right up ti check it. After waiting 10 min. an no one showing up he said that it was working- it was not. They finally moved us to a new room. The next morning at breakfast with no hot food I learned my brother endured a non working AC all night. Worst hotel in this 5 week trip!!!!!!!!
Stayed 1 night in Oct 2023

8/10 Good

Irene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night, close to the airport, offered shuttle service, their restaurant is open until midnight to grab a hot meal. Really good food!
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Oct 18, 2023
Thanks, Irene. We are glad of hearing that everything worked good. Hope to see you soon!

6/10 Okay

Ralph, Vancouver

Traveled with partner
Disliked: Cleanliness
The hallways in this hotel are very dirty, the air conditioning switched to heat for the winter even though the temperature has been warm. 24c on Sunday. We could not get the room below 24c and therefore had great difficulty sleeping. The beds are extremely hard. Front desk just said sorry about the A/C and that was it. Asked for a fan and they did not have one.
Stayed 2 nights in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Oct 17, 2023
Thank you, Ralph. We will review what you tell us to try to improve and make our guests' stay as pleasant as possible. We hope to see you soon

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport for departung flight home....20 minute walk to shopping, quiest area
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Oct 17, 2023
Thanks, Brian. We are glad to know that your experience was great.We hope to see you soon in the hotel!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Oct 17, 2023
Thank you, Kris. Hope to see you soon!

2/10 Terrible

Roy, Toronto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in the staff was friendly and everything seemed OK. The problem started when around midnight we wanted to go to bed. Lifting the blanket has revealed a bed sheet full of human body hair, which was obviously not cleaned since the last customer has slept there! This was disgusting. We complained to reception, and got two options - either they would change our room (which was too late, we were very tired) or they would bring us clean sheets but we would have to make up the bed! We chose for the second even though it is not something you are supposed to do as a guest. The next morning when we checked out - not a word of apology! Not even after I complained about it. We had a breakfast and indicated that one of requires GF options. I had to run after the employee 3 times to get that. While she ignored my repeated requests, she had no problems to come to our table and ask for our room number. I expect A FULL REFUND from Expedia for this stay. What next - will you also put your customers in establishments that rent rooms by the hours???!!!
Stayed 1 night in Oct 2023