Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Houston, TX

The Good, the Bad, the Ugly

Posted Nov 28, 2016
The Good: excellent location, walking distance to main attractions, clean room, excellent bathroom with good shower, great breakfast with selection of fresh juices, fruits, hot breakfast and various cheeses and meets. The Bad: The Triple room is very very small, and is not suitable for 3 adults; the stuff is not very helpful - we had to wait for 10 minutes while the girl at reception was yapping on the phone, and did not acknowledge us at all. Also, be aware that stuff speaks very limited English. The Ugly: there is no AC control in the room, and the heat setting was extremely hot (and I am coming from Houston), so we had to keep windows open. The room faces busy street, so you can imaging that it was a compromise between suffocating in heat or listening to noises from the street and wakening up at 4am to garbage crew yelling and traffic starting to wake up. Overall, we had fun, and enjoyed our time in Madrid. Just wish the small details would not taint our vacation.
5 out of 5
by A verified traveler from US

Posted Nov 13, 2016
Pros: Ubicacion de hotel , las instalaciones son buenas , las habitaciones amplia y limpia
Cons: Le hace falta un punto de ventas de comida o sea maquina de comida
Comment from Hotel Management
Nov 25, 2016 by Vicente Álvarez | Jefe de Recepción, Hotel Management
Estimada Dª. Martina, Muchas gracias por hacernos llegar su experiencia en Petit Palace. Nos alegra saber que ha disfrutado de nuestras instalaciones y nuestra inmejorable ubicación. Sobre la máquina de comida, fue quitada por desuso. Pero tendremos en cuenta su comentario en caso de que se valore volver a ponerla. Reciba un cordial saludo.
4 out of 5
by A verified traveler

Muy bueno por el precio

Posted Oct 30, 2016
Pros: Ubicacion, precio, desayuno, cuartos con 2 niños, suficiente espacio
Cons: Me gusto todo, no tengo ninguna queja, relacion costo beneficio
Comment from Hotel Management
Nov 1, 2016 by David Brañas|| Jefe de Recepción., Hotel Management
Estimado cliente, muchas gracias por hacernos llegar su valoración. Como bien dice, estamos situados en pleno centro de la ciudad, ideal para poder conocer Madrid. En cuanto a los desayunos, estamos adaptándolos continuamente a los gustos de nuestros clientes. Nos alegra saber que han sido de su agrado. Esperamos volver a tenerle entre nosotros pronto. Un cordial saludo, David Brañas|| Jefe de Recepción.
4 out of 5
by A verified traveler from Den Haag

Prima hotel

Posted Oct 20, 2016
Pros: De ligging. Midden in het levendige centrum
Cons: Uitzicht op binnenplaats. Weinig of geen daglicht in de kamer. Wel weer lekker rustig om te slapen.
Location: Levendige Plaza Mayor,, Puerto del Sol, Palace Real, plaza Oriënt, plaza Èspaña, Gran Via allemaal op loopafstand.
Ruime, schone kamer. Prima bedden en badkamer, goed ontbijt, vriendelijk personeel. Ligging hotel fantastisch midden in het oude centrum.
Comment from Hotel Management
Oct 25, 2016 by David Brañas , Hotel Management
Geachte klant, hartelijk dank voor uw beoordelingen en recensies, we zijn erg blij dat uw ervaring met ons zo positief is geweest en ze hebben genoten van onze stad, neem me niet kwalijk als er een storing in het trduccion, maar helaas niet hun spreken taal, hopen we terug te keren naar je weer te mogen begroeten. groeten
4 out of 5
by A verified traveler from B

Ideal location

Posted Oct 18, 2016
Pros: Locatio
Cons: Needed brighter lighting and the reception area could do with a revamp.
Location: Very central. Good access to Royal Palace, Gran Via, Pkaza Mayor and lots of restaurants.
Situated right opposite the Plaza Mayor and ideal for getting around Madrid. Gran Via with all its shops is about 10 mins walk away and the Royal Palace about 8 mins walk. We attended a game at the Vicente Calderon to watch Athletico play and walked to the stadium. It took about 30 mins in the direction of the Royal Palace. Lots of shops and restaurants on your doorstep from budget to higher end. The staff are very helpful and polite and speak fluent English. We had breakfast on our last day which was very good and varied. If you book the day before the cost is €11 euros each. The hotel is quite small as is the reception with quite a dark feeling due to low lighting. the room was also fairly dark but very well equipped with a lovely large shower, very comfortable bed and lots of free toiletries including a razor for men. I would definitely stay here again.
Comment from Hotel Management
Oct 23, 2016 by David Brañas , Hotel Management
Dear Guest, We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us.We are glad to hear that our location on the "Heart" of Madrid helped you to further enjoyed your visit. We hope to see you again very soon. Best Regards,
5 out of 5
by A verified traveler

Posted Oct 6, 2016
Location: Todo maravilloso y accesible a los lugares de importante
Habitación en óptima condición servicios excelentes buena atención departe de grupo de personas al front desk
Comment from Hotel Management
Oct 7, 2016 by David Brañas, Hotel Management
Estimado cliente , muchas gracias por sus valoraciones y fantásticos comentarios , nos alegra que haya disfrutado en nuestra ciudad y que hayamos podido contribuir para hacer que su estancia haya sido tan agradable , esperamos que nos vuelvan a elegir nuevamente en sus próximas visitas a Madrid . Un saludo David Brañas Jefe Recepcion
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 7, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
5 out of 5
by A verified traveler

Ubicacion perfecta

Posted Sep 3, 2016 on Hotels
Muy bien
3 out of 5
by A verified traveler from PAP

Great value for your money!

Posted Aug 30, 2016
Nice hotel close to Madrid's center and main attractions. The room was clean, with great natural light, comfortable bed and pillows AND quiet (although the hotel is on a busy street)! We found it to be a great value for our money!
Comment from Hotel Management
Sep 12, 2016 by David Brañas | Front Desk Manager, Hotel Management
Dear Nadz, thank you very much for chossing us and for your great review! We are pleased to know that you had a nice stay. Hoping to welcome you back very soon, Best regards