Ratings based on 490 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted May 20, 2017
Very friendly staff. Breakfast was included in our rate and it was delicious.
Comment from Hotel Management
May 22, 2017 by María Franco, Hotel Management
Dear Guest, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that you enjoyed your stay, location and our staff´s work, and hope to see you again very soon. Yours Sincerely, María Franco Petit Palace Mayor
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent location and highly recommended

Posted May 19, 2017
Pros: Location, cleanliness and overall very high standard
Cons: Staff should be more firm with those disturbing others.
Very close to Plaza Mayor, clean and modern style with a hard-to-beat breakfast. Staff were always helpful. Only shortcoming was a group of inconsiderate people who were allowed to stay in the corridor while they waited for their rooms to be ready; their luggage blocked the corridor and they were left to talk loudly and disturb others with nobody telling them to stop or at least quieten down.
Comment from Hotel Management
May 22, 2017 by María Franco, Hotel Management
Dear Charles, Thank you for taking the time to share your feedback, it help us to improve our services. We are glad that you enjoyed your stay, location and our staff´s work,. We are sorry for the noise the other guests, We try to control the noisiest guest, but we do not always get it. We hope to see you again very soon. Yours Sincerely, María Franco Petit Palace Mayor
4 out of 5
Recommended
for Everyone
by A verified traveler from Oaxaca

Great location

Posted May 11, 2017
If you're looking for a nice hotel and a great location, this is your best choice. It's conveniently located in front of Mercado San Miguel where you can find the best tapas of Madrid and just steps away from Plaza Mayor. Great location!
Comment from Hotel Management
May 19, 2017 by María Franco, Hotel Management
Dear Sofia Firstly I would like to thank you for choosing us, and for spending your time filling up the survey. It is really important for us, as it helps us to improve our service. It will be a pleasure to see you back in Petit Palace Mayor. Best regards, María Franco | Front Desk Manager Petit Palace Mayor
4 out of 5
Recommended
for Everyone
by A verified traveler

Noisy room

Posted Apr 10, 2017
I had a bad experiense with my room. It eas very noisy from somewhere part of the window. The rest of comodities were very good
Comment from Hotel Management
Apr 20, 2017 by Vicente Álvarez | Front Desk Manager, Hotel Management
Dear Guest, Thank you for taking your time to share your feedback with us. We wished that you had a better experience. Feedbacks like this that we learn from and use to improve our services. We are sorry for the noise inconveniences, we have several kinds of rooms. For the next time we will find a room that please you. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have talked with the departments that they can take a solution. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Yours Sincerely, Vicente Álvarez | Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to all restaurant

Posted Apr 10, 2017
good breakfast ,friendly staff clean room ,close to everything
Comment from Hotel Management
Apr 20, 2017 by Vicente Álvarez|| Front Desk Manager, Hotel Management
Dear Ms. Rosa, Thank you for taking the time to share your feedback with us. It helps us to improve our service. We are glad that you enjoyed our breakfast and the services received pleased you. We hope to welcome you back to our hotel very soon! Yours Sincerely, Vicente Álvarez|| Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Perfect location for family trip.

Posted Apr 10, 2017
The location is central for walking and Metro access. Great restaurants and shopping. I would stay again.
Comment from Hotel Management
Apr 20, 2017 by Vicente Álvarez|| Front Desk Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. It helps us to improve our service. We are glad that our location helped you to enjoy the city. We take note of your comments with improving quality proposes. We hope to welcome you back to our hotel very soon! Yours Sincerely, Vicente Álvarez|| Front Desk Manager
3 out of 5
by A verified traveler

Strange hotel but right next to Plaza Mayor and in

Posted Apr 4, 2017
Hotel very dark inside very strange ok if you just want to use as a base but not to spend any time in.
Comment from Hotel Management
Apr 20, 2017 by Vicente Álvarez|| Front Desk Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. It helps us to improve our service. We are glad that our location helped you to enjoy the city. We take note of your comments with improving quality proposes. We hope to welcome you back to our hotel very soon! Yours Sincerely, Vicente Álvarez|| Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beatrice at reception was anamazing host

Posted Apr 1, 2017
I would strongly recommend the hotel, it's clean and well located, staff is great and willing to help.
Comment from Hotel Management
Apr 20, 2017 by Vicente Álvarez|| Front Desk Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. It helps us to improve our service. We are glad that our location helped you to enjoy the city. We are also glad that the treatment received pleased you, mainly from Beatriz. We hope to welcome you back to our hotel very soon! Yours Sincerely, Vicente Álvarez|| Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from PR

Good located at Calle Mayor!

Posted Mar 7, 2017
Pros: Facilities, location and staff
Location: The Hotel is beside La Plaza Mayor and Mercado San Miguel.
Excellent service!! Special from Adrian and Miguel! On my birthday they surprised me with a note and two bottles of wine!! They made my day!! The personnel is very friendly and very helpful.
Comment from Hotel Management
Mar 21, 2017 by Vicente Álvarez || Front Desk Manager, Hotel Management
Dear Mrs. Luz, Thank you for the review of our hotel and thank you for choosing us for your stay in Madrid. We are glad that our location helped you to enjoy Madrid. We always try to surprise our customers and to make their stay unforgettable, we are glad of achieving our goal. We hope to see you again very soon. Yours Sincerely,
3 out of 5
by A verified traveler

lack of ventilation

Posted Jan 31, 2017 on Hotels
the bathroom just completely lacked ventilation that it was really smelly and damp. I was going to stay just for two nights so I didn't ask for another room. the WiFi is a bit slow, but it works. the staffs seem nice.
Comment from Hotel Management
Apr 6, 2017 by Ana Sanz, Hotel Management
Dear customer, Firstly, I would like to thank you for choosing us to lodge in Madrid for second time. It is important for us, as it helps us to improve our service. We are sorry about the bath issue. We have already informed to the departments involved to find a solution. We are changing the WI-FI network to improve the quality and speed. It will be a pleasure to see you back in Petit Palace Mayor. Best regards, Vicente Álvarez || Front Desk Manager