Dear Raffaele,Thank you very much for choosing us as hosts for your stay in Madrid but above all, thank you very much for taking a few minutes and let us know your wonderful review.It is a real pleasure to discover that your days with us were a completely satisfactory experience that will make you not only choose us again for future trips to Madrid but also recommend us to your family and friends.We look forward to seeing you soon for future trips to Madrid.Esther Manzano - Experience Manager

Dear Antoinette,Thank you for taking the time to share your experience with us, we really appreciated. We are very happy to know that you enjoyed a good experience staying at Petit Palace Plaza España, thank you very much for your review.We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city. Best regards, Elisa García Guest Service

Dear Eithan,First of all, thank you very much for choosing Petit Palace Plaza España as your accommodation for your stay in Madrid, and especially for commenting on your experience with us.We are very happy to know that you had a good experience staying with us and that you particulary enjoyed our centric location, the service of our team and our delicious breakfast, we hope you had an amazing trip, thank you for letting us be part of it! We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city. Best regards, Elisa GarciaGuest Service

Dear Luis,Firstly, I would like to say thank you, it means a lot to us that you have taken a moment to share your experience with all of us, we really appreciate it.It is really nice to hear that you especially enjoyed our location in the city's centre.It was a great pleasure to host you and we look forward to receiving you again very soon. Best regards,Elisa GarcíaGuest Service

Dear Livia,First of all we would like to thank you for choosing Petit Palace Plaza España for your stay in Madrid and for taking a few minutes of your time to share your experience.We are very happy to know that you enjoyed your stay with us and that you positively highlighted such important values for us as cleanliness.We look forward to welcoming you back in the near future.Best regardsAdrián UrquizaExperience Manager

Dear Marta:I would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us.I am very sad to see your stay was anything but good. I am surprised to see your comment regarding the staff as it is our most valued service by our guests. If you could give us further information we would be very grateful. Regarding the breakfast area, since the building is protected, we cannot carry out renovations and it is the only room we have available, that is why we recommend avoiding the busiest hours.It has been a great pleasure to host you in Madrid and we look forward to welcoming you again soon. If you gave us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,María RomeroGeneral Manager

Dear Darlene,First of all, thank you very much for choosing Petit Palace Plaza España as your accommodation for your stay in Madrid, and especially for commenting on your experience with us. We are very happy to know that you enjoyed a good experience staying with us,thank you for your great review,We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city. Best regards, Elisa GarciaGuest Service

Dear Isabel,First of all, thank you very much for choosing Petit Palace Plaza España as your accommodation for your stay in Madrid, and especially for sharing your experience with us. We are very happy to know that you enjoyed a good experience at the hotel and that you particularly enjoyed the attention of our staff, we strive every day to make you feel at home and we hope that this has been the case. We hope you keep a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city. Best regards, Elisa Garcia Guest Service

Dear Jessica, First of all, thank you very much for choosing Petit Palace Plaza España as your accommodation for your stay in Madrid, and especially for commenting on your experience with us. We are very happy to know that you enjoyed your stay with us and that you value positively all our services, thank you very much! It make us very proud to know that the attention received by our staff has been of your liking, we strive every day to make you feel at home and we hope it has been so. We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city. Best regards,

Dear, Ricardo,First of all, thank you for choosing Petit Palace Plaza España as your accommodation for your stay in Madrid, and especially for commenting on your experience with us.We are very happy to know that you enjoyed a good experience staying with us and that you value positively all aspects of the hotel, thank you very much!. We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city.Kind regards,Heizel.Front Desk Staff.

Dear Deborah, First of all, thank you very much for choosing Petit Palace Plaza España as your accommodation for your stay in Madrid, and especially for commenting on your experience with us. We are very happy to know that you enjoyed a good experience staying with us and that the service received by our staff was especially of your liking, we hope we have contributed to make your trip a pleasant experience.We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city. Best regards, Elisa GarciaGuest Service

Dear GenesisFirst of all, thank you very much for choosing Petit Palace Plaza España for your stay in Madrid, and especially for commenting on your experience with us.We are very happy to know that you enjoyed a good experience staying with us and that you would recommend us, thank you very much!It is really nice to know that you especially enjoyed our location in the city's centre and the comfort of your room. Receiving such good reviews is a great motivation to keep working and improving our service.We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city.Best regards,Elisa GarciaGuest Service

Dear Mariana,Thanks for your nice review!Thank you very much for your comment, we are delighted to know that everything went perfectly and that your stay was very nice, we hope you will visit us again very soon!Kind Regards,Edwin IturriagaGuest Service Agent

Dear Zaira,Than your for choosing our hotel and taking your time to share your feedback. We are trully happy to learn that you enjoyed a memorable experience with us and hope to welcome you back very soon.Warm regards

Dear Paul:Thank you for choosing our hotel and for taking your time to share your feedback. I am gald to know that you enjoyed our central location but we regret the hotel did not fulfil your expectations. Hope to welcome you back. Warm regards.

Dear Francisco,Thank you very much for your comment, we love to know that we have been good hosts, that is our main job, we are very sorry that the WIFI was not working properly, tell you that our staff is available 24/7 so they can help you with any inconvenience that arises during your stay.Regarding our attic rooms, I am sorry that it was not of your preference, many of our customers love it because they have the charm of the old with the modernity of our rooms.We hope that on your next visit you will let us know your preferences and we can make your stay as personalized as possible.Best Regards,Edwin IturriagaGuest Service Agent

Dear Lama, Thank you for your kind review, for us it is a pleasure to work for our customers to enjoy their trip and to stay with us, in addition to our location in the heart of Madrid, we hope to welcome you soon!Regards,Edwin IturriagaGuest Service Agent

Dear Alan, Thank you for choosing our hotel and taking your time to share your feedback with other users of Expedia. We are trully happy to read that you enjoyed a memorable experience thanks our staff attention. Hope to welcome you back very soon. Warm regards from Petit Palace Plaza España

Dear Ingrid,First of all, thank you for choosing Petit Palace Plaza España as your accommodation for your stay in Madrid, and especially for commenting on your experience with us.We are very happy to know that you enjoyed a good experience staying with us, we strive every day to make you feel at home and we hope it has been so.We take note of your suggestion to discuss it with the corresponding department and take it into account for future reforms in which we are already working. Once again thank you for your indications that help us to improve. It has been a pleasure having you with us. We hope to welcome you back anytime soon and will be looking forward to your next visit!.Best regards,Elisa GarciaGuest Service

Dear Keaton,Thank you for choosing us for your stay in Madrid and for taking a moment to share your opinion with us.We are proud to know that you enjoyed a good experience at the hotel and that the service offered by our staff and our location have been specially of your liking, we hope we have contributed to make your trip a pleasant experience. We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city. Best regards, Elisa Garcia Guest Service

Dear Brenda, Thank you for sharing your positive feedback at Hoteles.com,I am very pleased to know you enjoyed your stay with us. SIncerely hope we get the chance to welcome you back again soon. Chema Sánchez General Manager

Dear Ivan, First of all, we thank you for taking a moment to share with us the experience and valuation of your stay, it is thanks to these suggestions that we can continue to improve our service. We are happy to know that you speccialy liked our centric location and our delicious breakfast buffet. We hope yo and youry enjoyed your time in Madrid and that you choose us again as your hosts the next time you return to the city. Best regards, Elisa Garcia Guest Service

Dear Miguel, Thank you for choosing the Petit Palace Plaza España for your getaway to Madrid and for taking the time to share your experience during your recent stay with us, your opinion is very important to us and we are sorry that the room and service did not meet your expectations, please be assured that your comments have been noted, our goal is to always provide the best stay our guests expect and deserve, and comments like yours are essential for us to improve. We look forward to a second chance to redeem your faith in us. If the occasion arises, please do not hesitate to contact me directly as I will make sure your stay with us is perfect. Yours Sincerely, Chema Sánchez General Manager

Dear Tom, Thank you for you for choosing us for your stay in Madrid and for taking the time to share your opinion with all us. It makes us really proud to be rated so positively. We will continue working hard to deliver guests like you the best possible experience. Kind regards, Elisa García Guest Service

Victor, thank you for choosing our hotel and for taking your time to share your feedback with us. We are more than happy knowing we were part of a beautiful experience. Hope to welcome you back!!! Warm Regards

Dear Irina, Thank you for you for choosing us for your stay in Madrid and for taking the time to share your opinion with us. We are proud to know that you had a good stay with us. We will continue working hard to deliver guests like you the best possible experience. Kind regards, Elisa García Guest Service

Estimado Elvis, Muchas gracias por dedicar un momento a compartir su valoración en Petit Palace Plaza España. Estamos encantados de saber que ha disfrutado de una excelente estancia con nosotros. Todos nos esforzamos por ofrecer a nuestros huéspedes servicios de la máxima calidad. Esperamos haber contribuido a hacer de su estancia en Madrid una experiencia inolvidable. Un saludo, Elisa García Guest Service

Dear Paul, First of all I would like to thank you for choosing Petit Palace Plaza España for your stay in Madrid and for taking the time to share your opinion with all of us, it is really appreciated. We are delighted to know that you had a great time in the city, we hope our service and location have contributed to make your stay even better. On the other hand, thank you for your suggestions about the kettle in the room, we do have them to offer at the front desk thought, it is thanks to this reviews that we can keep improving each day. We look forward to receiving you again soon. Best regards, Elisa García Guest Service

Dear Alfred, First of all I would like to thank you for choosing Petit Palace Plaza España for your stay in Madrid and for taking the time to share your opinion with all of us, it is really appreciated. Thank you for your kind words and your good review, it makes us really proud to know you and your family enjoyed your stay with us. I would also like to thank you for remarking the good service provided by our collegue Kathy, we hope we have contributed to make your stay even better! We will continue working hard to deliver guests like you the best possible experience. Hoping to see you back soon. Elisa García Guest Service

Ruby, muchas gracias por haber confiado en nosotros y por la valoración tan positiva que hace du su estancia. Nos alegra que hayan vivido una bonita experiencia que esperamos podamos volver a repetir. Atentamente

Dear Umar, Thank your for choosing us during your stay in Madrid. We are trully happy to know that you enjoyed nice experience with us and hope to welcome you back soon. Warm regards.

Dear guest, Thank you for choosing us during your stay in Madrid and taking your time to share you feedback. We are more than happy that you and your friends enjoyed a nice experience with us even though the inconvenience with the information about the hotel facilities. Do not hesitate that we will take into consider it for next guests. Hope to welcome you back. Warm regards.

Dear Alvaro, Thank you for choosing our hotel during your stay in Madrid and taking your time to share your feedback. We are very happy to know that you enjoyed a nice experience but we regret the inconvenience with the bathroom door. We will take into consider it for next improvement actions. Hope to welcome you back again very soon. Sincerely

Dear Saima Thank you for choosing our hotel and taking your time to share your feedback. We are happy to know that you enjoyed a memorable experience with us. Hope to welcome you back very soon. Sincerely

Dear Guest, Thank you for taking the time to rate your stay at Petit Palace Plaza España. We are pleased to know that you have enjoyed your stay with us, specially for he central hotel location. We apologize if you missed having a parking in the hotel, but we do not have and we do nor pubished to have in any platform. Nevertheless we have an agreement with the public parking in the back side of the hotel, where you have a 10% discount for being a guest from us, and you obtain the best price to park in Madrid city center. Regarding the room size, if a double standard room is too small for your expectations, I recommend you next time try to book a superior category room. Hope that you enjoyed your experience in Madrid and that you visit us soon again. Best Regard, Lucia Experience Manager Petit Palace Plaza España

Dear Jessica, Thank you very much for taking a moment of your valuable time to write such a nice review about your stay at Petit Palace Plaza España! We are very happy to know that you have had a great experience with us, specially for the excellent service offered by Isabel. We hope you keep nice memories of your visit to Madrid and that you choose us as your hosts again. Best Regards, Lucia Experience Manager Petit Palace Plaza España

Dear Sukyoung: Thank you for choosing us for your stay in Madrid. I am sorry that your stay was not as good as I would have wished. It would really help us to know in which aspects the hotel did not reach your expectations. For us it will be a pleasure to welcome you back again soon. Kind regards, María Romero. Host

Dear Guest, Thank you for sharing your experience and your comments with us. We are very happy to know you enjoyed your stay in our Hotel and that you felt comfortable with the service received from our team, they all do their best every day to provide you the best service. It's also quite important for us to know you had a good rest and our cleaning standards fitted your expectations. We would love to see you back again very soon. Best regards,

Dear Abigail, We really appreciate you take a moment to share your experience and your comments with us. We are glad to know you enjoyed your stay in our Hotel and that you love our location next to many of the most important touristic places of the city. It's also quite important for us to know you felt comfortable with the service received from our staff and our cleaning standards fitted your expectations. We would love to see you back again very soon. Best regards,

Dear Teresita, First of all I would like to thank you for choosing us for your stay in Madrid and for taking a moment to share your opinion. I am glad to know you enjoyed the hotel and it will be a pleasure to welcome you back again soon. Kind regards, María Romero. Host

Dear client, I would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us. I am really glad to read you enjoyed our centred location and the facilities reached your expectations. I thank you for your suggestions regarding the refurbisment and I can assure you I am already looking for the best options to make these improvements. I hope we can have it done by this year. I would also like to take this opportunity to thank you for mentioning our staff, we work hard to deliver an exceptional service and I am very happy to see it was this way. For us it has been a pleasure to host you and it will be to welcome you back again soon. Kind regards. María Romero. Host

Dear client, First of all I would like to thank you for choosing us for your stay in Madrid and for taking a moment to share your opinion. I am glad to know you enjoyed the hotel and it will be a pleasure to welcome you back again soon. Kind regards, María Romero. Host

Dear Guest, Thank you for your review, we really appreciate your comments about your stay because it helps us to keep improving our service. We are glad to know you had a pleasant stay and you loved our strategic location. We are sorry however to hear that you had some problems with our wi-fi connection, maybe it was a timely incident. Please remmember that you can contact with reception anytime during your stay if you experience any issue, because in addition to the customer network we have an alternative internet network and some portable Wi-Fi devices that we could have provided to you. We would like if you decide to visit our city again, that you gave us the opportunity to provide you an even better experience. Best Regards,

Dear guest, Thank you very much for rating your stay at Petit Palace Plaza España with the top score! We are very happy to know that you have had an excellent experience with us, specially for our delicious and complete breakfast. We hope that if you come back to Madrid, you choose our hotel to stay in again. Best Regards, Lucia Experience Manager Petit Palace Plaza España

Dear guest, Thank you very much for rating your stay at Petit Palace Plaza España with the top score!!! We are happy to know that you enjoyed your experience with us to the maximum and that we reached 100% your expectaitons. We hope that if you come back to Madrid you choose us again as your hosts. Best Regards, Lucia Experince Manager Petit Palace Plaza España

Dear Rym, Thank you very much for taking a moment of your valuable time to rate your stay at Petit Palace Plaza España with 5 stars! We are very happy to know that you have had a great experience with us,specially for the central hotel location close to Gran Via. We hope that you visit soon again. Best Regards, Lucia Experience Manager Petit Palace Plaza España

Apreciado huésped, ¡Muchísimas gracias por haber valorado su estancia en el Petit Palace Plaza España con 5 estrellas! Estamos muy contentos de saber que ha disfrutado al máximo de su experiencia con nosotros y esperamos que vuelva a visitarnos muy pronto. Un cordial saludo, Lucia Experience Manager Petit Palace Plaza España