Ratings based on 531 Verified Reviews

3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A lovely place to stay!

Posted Jul 16, 2017
Fantastic location - close enough to walk to food, sights, metro and city tour buses. The staff was very helpful and we loved the offer to rent a mifi for €5 per day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice central hotel

Posted Jul 8, 2017
Very close to gran via and chueca. Walking distance from plaza de españa.
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Nice hotel

Posted Jul 7, 2017
The hotel is close to Gran Via, Plaza De España and Chueca.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Good location

Posted May 18, 2017
Friendly staff, clean & comfortable room. We would stay here again.
Comment from Hotel Management
May 21, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear Deb, Thank you very much for your kind comments. We are pleased to know that you have had a pleasant stay and that our privileged location and the friendliness of our staff have helped to fulfill your expectations. We hope you choose us again for next stays in Madrid. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison NJ

The Staff make it worth staying here!

Posted Apr 27, 2017
I had a great experience ...the staff are incredibly helpful ... especially Teresa... the room I was in was perfect for the solo traveler ...room 305 but would have been small for two people. I did not take advantage of the in house breakfast mostly because I slept in each day. Rooms were quiet and comfortable ... shower drain was a little slow ... but I would go back here for sure!
5 out of 5
by Lisa

Posted Mar 30, 2017 on Hotels
nice location. Walked to everything.
Comment from Hotel Management
Apr 6, 2017 by Ursula Gonzalez, Hotel Management
Dear Lisa, Thank you for sharing your experience at Petit Palace Plaza España. It is a pleasure knowing that our privileged location, next to Gran Vía and easy access to the main monuments at downtown. We hope you choose us for your next stay at Madrid. Best regards, Irene Sanz Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego- Miami

Easy location

Posted Mar 24, 2017
Nice clean small place ,part of a chain so know your address. Good values very nuce people . Would stay again. We travel alot
Comment from Hotel Management
Mar 27, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear Frank F, Thank you for spending some of your time in rating your Experience at our hotel. We are glad to know that you enjoyed your stay at Petit Palace Plaza España. We also thank you for your possitive impression about our staff and it will be a pleasure for me to transmit it to the whole team. We hope you choose us again for your next visit to the city. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great location

Posted Mar 19, 2017
This hotel is close to the major theatres and some great restaurants. We were in a family room with a bunk bed for the kids. Great space in the room and we had a really nice garden wall to look out at. The shower is great however if you turn on all the nozzles it create a bit of a river in your room. Hotel staff are superb helping us with locations and answering all our questions.
Comment from Hotel Management
Mar 27, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear MC, Thank you for taking a few minutes in rating your stay at Petit Palace Plaza España. We are glad to know you have enjoyed your stay and liked the garden views of the room. It is also great to hear about how helpful was our staff. Onthe ohter hand, at Petit Palace we keep in mind the comments of our guests and we will take into account your perception of the handling of the shower for possible changes in the rooms. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Posted Mar 6, 2017
Hotel staff was very nice, and the hotel was close to everything.
Comment from Hotel Management
Mar 15, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear Rosie, Thank you for spending some of your time in rating your experience at our hotel. We are glad to know that you enjoyed your stay with us and our privileged location. We also thank you for your possitive impression about our staff and it will be a pleasure for me to transmit it to the whole team. We hope you choose us again for your next visit to the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Caerphilly, South Wales

Enjoyable stay in great location

Posted Mar 5, 2017
Pros: Friendly and helpful staff, good central location, clean and tidy interior.
Cons: Would like a more secure and solid door for the bathroom / toilet !
Location: Easy walk to Royal Palace and Grand Via, very close to cafes and restaurants. Tourist bus also runs very close by, linking to other attractions
A welcoming and friendly hotel, giving us an enjoyable three night stay.
Comment from Hotel Management
Mar 15, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear David, Thank you for taking a few minutes of your time in sharing your experience at Petit Palace Plaza España. We are glad your expectations about the location and service were fullfilled and I will transfer your impessions to the whole team. We are now in a proyect where all our bathrooms are going to be fully renewed and your comments about the door will be very helfulp at things to do. Regards,