Ratings based on 240 Verified Reviews

3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

A very nice hotel close to lots of shops.

Posted Jun 5, 2016
Enjoyed staying at this hotel while experiencing all the fantastic shops, restaurants and architectures to visit while in Madrid!
Comment from Hotel Management
Jun 10, 2016 by Chema, Hotel Management
Dear Robert, We would love to thank you for such a nice review about your stay with us at our historical building Petit Palace Posada del Peine Hotel. It’s very gratifying and really motivates us to know that our location and service fulfill your expectations, and above all, to know that you have had a nice experience staying in our Hotel We look forward to hosting you again soon in the future! Kind Regards, Chema Sánchez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Solihull, UK

Lovely hotel in a good location

Posted Jun 2, 2016
Cons: Breakfast, especially the hot options.
Lovely hotel, quiet but central location. Beautifully decorated, clean and comfortable room. Plenty of complimentary toiletries, hairdryer, minibar, TV, safe. Breakfast was ok but nothing special. Helpful and friendly staff. Lovely place to stay for a 3 night stay.
Comment from Hotel Management
Jun 10, 2016 by Chema, Hotel Management
Dear Helen, Thank you for taking the time to review the Petit Palace Posada del Peine hotel. I am so pleased you enjoyed the service, staff, room and our location. I hope that we have the pleasure of welcoming you back to the hotel soon. Warm Regards, Chema Sánchez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Plaza Mayor and Puerta del Sol

Posted May 26, 2016
Very conveniently located and close to many restaurants, shops, and bars. Walking distance to much of old Madrid and all the major sites. Close to public transportation. Rooms are comfortable, but nothing fancy.
Comment from Hotel Management
May 30, 2016 by Chema , Hotel Management
Dear Guests, Thank you so much for your wonderful feedback following your recent stay with us , I am very pleased that you enjoyed your stay in our Petit Palace Posada del Peine, our great location. We are privileged to be in such a great location close to the Plaza Mayor, Puerta del Sol, the real heart of the city of Madrid with its top shops, restaurants with “tapa”, the famous market of San Miguel, Royal Palace, etc We are looking forward to welcoming you back in the very near future Kind regards, Chema Sanchez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Small hotel, very well situated.

Posted May 15, 2016
Pros: It's situation.
Cons: The entrance lobby was a bit tatty and didn't reflect the character of the rest of the hotel.
Location: The hotel was perfectly situated, next to the Plaza Major and within walking distance of all the main sights of Madrid. Very close to the metro.
Pleasant place to stay. Staff were friendly and helpful. We didn't try the restaurant because there was a wide choice of places to eat immediately by the hotel. The hotel is not as special as the publicity on the internet and the price of the rooms suggest. It is a small hotel with the amenities one would expect in a hotel of its class and an excellent situation which might well persuade me to return.
Comment from Hotel Management
May 30, 2016 by Chema, Hotel Management
Dear Irena, Thank you so much for your wonderful feedback following your recent stay with us , I am very pleased that you enjoyed your stay in our Petit Palace Posada del Peine, our great location, facilities and helpful staff. We are privileged to be in such a great location close to the Plaza Mayor, Puerta del Sol, the real heart of the city of Madrid with its top shops, restaurants with “tapa”, the famous market of San Miguel, Royal Palace, etc We will look forward to Welcoming you back in the near future. With Warm Regards Chema Sanchez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Central location

Posted May 1, 2016
Pros: Again, I liked the location, as well as the staff who were helpful whenever asked. But not overly friendly either.
Cons: The room is too small and has no sitting area. TV's are small. We did not try the breakfast, but basement smells a bit damp.
Location: The hotel is right next to Plaza Mayor as well as Sol and the Sol Metrostop. Near Calle Huertas and Atocha.
I would recommend this hotel for those who would like a hotel right in the heart of things and close to major squares. That is the main reason I would stay here again. There is plenty to see in the immediate area. You can walk to the Palacio Real as well as the art museums. You can also walk to many other neighborhoods even closer, such as Huertas and Lavapies. The only detriment to the central location is the noise from the street but that didn't really bother me. Room is small and had no sitting area other than the one desk and chair. But, the beds are comfortable and bathroom is modern and large with expected toiletries. We got the family room and called Expedia to make sure there would be more than one bed. They called the hotel and requested a room with queen size and bunk-beds. However, there is not much room for kids move about when not sleeping. Luckily my daughter is a teenager. I did like the general atmosphere and décor which was modern yet old at the same time such as exposed wood-beams in lobby). Staff was helpful and did not ask for credit card or additional money for anything. Be aware that Spanish staff is usually kind but not too outgoing in general.
Comment from Hotel Management
May 13, 2016 by Chema, Hotel Management
Dear Natasha, Thank you for choosing to stay at Petit Palace Posada del Peine Hotel recently and thank you for taking the time to write this balanced and honest review of your experience with us. I was so pleased to learn that you enjoyed our unique location, helpful staff and service so much whilst here. With this in mind, I hope you will consider Petit Palace Posada del Peine for future trips to Madrid and any other special occasions coming up. I look forward to welcoming you back to the hotel again someday soon. Warm Regards, Chema Sánchez General Manager chema.sanchez@petitpalace.com
3 out of 5
by A verified traveler

Paid more for less

Posted Apr 16, 2016
Pros: Great location
Cons: Toilet Photos of the rooms
We booked a family room and was expecting the one shown in photos, ended up getting one the slanting roof (and kept having our head banged against the "ceiling"). So we spoke to the desk, the staff were nice enough to change us to a room with proper ceiling, but it's only a triple room. So felt kind of short-changed for the money we've paid for. The toilet was quite a pain as there's no ventilation so the room just gets rather humid So besides the fact that it's a great location, the overall experience with the hotel was unsatisfying.
Comment from Hotel Management
Apr 27, 2016 by Chema, Hotel Management
Dear Guest, Thank you for sharing your recent experience with others, we are happy to hear that our great location was convenient for you and we are delighted that our staff were very helpful, on the other hand, we are sorry to read, that we did not meet to your full expectations during your stay in our Hotel, we put great effort in accommodating all our guest needs as good as we possibly can, however we do apologies that they were not to your personal satisfaction We do hope we can make things right and will be able to welcome you back to Petit Palace Posada del Peine Hotel in the near future to create an unforgettable experience for you. Best regards, Chema Sánchez General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from UK

Good hotel in an excellent location

Posted Feb 6, 2016
Pros: The staff were extremely helpful and spoke excellent English - nothing was too much trouble. Breakfast was excellent.
Cons: Our room was rather small and very limited English TV cover. But that's not why one goes on holiday!
Location: Right on the edge of Plaza Mayor in the city centre. Surrounded by bars, cafes, restaurants etc at all price levels. Easy to walk to major sites.
My husband and I spent 4 nights in Madrid and had a great February break. It is a fascinating city with plenty to do and a huge range of places to eat.
3 out of 5
by A verified traveler from Australia

Noisy and stuffy in the city centre

Posted Oct 17, 2015
Being in the city centre the hotel is noisy through out the night, The room was hot and stuffy and there was no ability to control the room temperature, the cost was US$1200 for 3 nights. So we had 3 relatively sleepless nights,
Comment from Hotel Management
Oct 28, 2015 by Chema Sánchez, Hotel Management
Dear S & L Thank you for taking the time sharing your experience on Expedia. We are deeply sorry to read that this time your impression about our hotel and rest and relaxation was not as pleasant as we wished, because is not usual. In regards to control the room temperature the system that we use are central heating that provides heating and cooling depending of the season Best regards, Chema
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Very good location, close to plaza mayor en plaza

Posted Oct 11, 2015
Very convenient spot in proximity to main attraction. Helpful staff and nice room. The bed may need to be upgrade instead of sticking it together (twin beds)
Comment from Hotel Management
Oct 30, 2015 by Chema Sánchez, Hotel Management
Dear Carolina Thank you for taking the time to write a review of your recent experience at our Hotel, I am glad that you enjoyed overall your stay with us and thank you for your kind words regarding the excellent service that you experienced; I am sorry for the shortfall you have mentioned with the beds, many rooms have king size bed with new mattresses. Best regards, Chema Sánchez/Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel with a great location

Posted Sep 7, 2015
Excellent hotel with a great location. I´ve stayed twice in this hotel and I recommend it to everyone