Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Posted Nov 3, 2016
Pros: Good breakfast buffet and close to mains atracción in the city
Cons: The bathroom was dated and the toilet seat was loose
Location: Perfect location very close to plaza mayor and plaza del sol
Comment from Hotel Management
Nov 16, 2016 by Chema, Hotel Management
Dear Jorge, Thank you for your lovely review. I am very pleased that you enjoyed your stay with us and that you were especially pleased with our fantastic location and great buffet breakfast. The comments and experiences of our guests help us to improve our facilities and our bathroom will be renovated very soon. We are looking forward to welcoming you back in the very near future. Warm regards, Chema Sánchez General Manager
4 out of 5
by A verified traveler from UK

Hotel was nice and clean, fantastic location

Posted Oct 27, 2016
Pros: Location, location, location. Right in the heart of Madrid
Cons: Booked a room with two double beds, actually had a room with two singles and a bunk bed
Location: Right in the middle of Madrid so much to do
3 out of 5
by A verified traveler

OK hotel, no coffee making set!

Posted Oct 6, 2016
Pros: Location quite near Sol square.
Cons: see above.
Location fairly good - near Sol square. Hotel converted from a small apartment lot, making it quite cramp. A certain smell in the hotel lobby. No coffee making set - very inconvenient on a cold morning!
Comment from Hotel Management
Nov 16, 2016 by Chema, Hotel Management
Dear Guest, Thank you for taking the time to post a review on Expedia following your recent experience at our hotel. I appreciate your feedback and while I’m pleased to read your positive comments about our perfect location, I am deeply sorry that you were overall not satisfied with your stay. In fact our hotel has basic facilities but there are many choices of restaurants and bars in the area and very close and kettle service are available on request in the rooms as well as you can take a cup of tea or coffe in our breakfast restaurant at any time. I do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect stay. Yours Sincerely, Chema Sánchez General Manager
5 out of 5
by A verified traveler

Posted Sep 25, 2016
Die Lage ist ausgezeichnet. Viele wichtige Sehenswürdigkeiten sind in kurzer Zeit zu Fuß erreichbar
Comment from Hotel Management
Oct 7, 2016 by Chema, Hotel Management
Sehr geehrte Gast, vielen Dank für Ihr Feedback bezüglich Ihr Aufenthalt im Petit Palace Posada del Peine.Es freut uns zu lesen, dass Sie unsere perfekte Lage genossen haben. Wir hoffen Sie sehr bald bei uns in Madrid begrüßen zu dürfen. Mit freundlichen Grüßen, Chema Sánchez General Manager
5 out of 5
by A verified traveler from B

Very nice!

Posted Sep 17, 2016
Front desk staff very helpful & attentive. The room was very clean & comfortable. Great location (you do have to walk a short distance from where taxi drops off, as it is a pedestrian area). Was a bit worried about noise because our room was next to the elevator & faced to the street, but it was very quiet. Would stay there again!
Comment from Hotel Management
Oct 6, 2016 by Chema, Hotel Management
Dear Guest, What a lovely comment! It is great to learn you had such an amazing experience with us and we really appreciate your great comments with regards our good location, service and the friendly staff, I will certainly pass on your lovely comments to my team as they will mean a lot to them. Our commitment at Petit Palace Hotels is to provide the finest in service and personal attention to everyone who stays with us. I look forward to welcoming you back again very soon. Best regards, Chema Sánchez General Manager
4 out of 5
by Lynn

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
5 out of 5
by A verified traveler

MAGNIFICO HOTEL

Posted Aug 30, 2016 on Hotels
Muy buen hotel, antiguo pero refaccionado, extraordinaria ubicación y dan bicicletas a los huéspedes, un lujo
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Estimado Cliente: Muchísimas gracias por sus amables comentarios sobre la Posada del Peine y los servicios que ofrecemos a nuestros clientes. Para nosotros es fundamental ofrecer un buen servicio y que nuestros clientes se marchen con una grata experiencia. Esperamos que nos visiten en su próximo viaje a Madrid, reciban un cordial saludo. Atentamente, Chema Sánchez Director
5 out of 5
by Simone from le touquet paris-plage 62520 France

très bien

Posted Aug 28, 2016 on Hotels
le tout de bonne qualité
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Chère Simone, Tout d’abord, merci beaucoup d’avoir choisir l’hôtel Petit Palace Posada del Peine pour votre séjour à Madrid et d’avoir dédié quelques minutes de votre temps à nous faire parvenir votre magnifique opinion Nous sommes vraiment ravis d'apprendre que votre séjour s’est bien passé parmi nous. Nous espérons que vous reviendrez très bientôt pour une nouvelle visite au Petit Palace Posada del Peine. Mes salutations distinguées, Chema Sanchez General Manager
5 out of 5
by Juan from NJ

Posted Aug 26, 2016 on Hotels
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Estimado Juan: Muchas gracias por tan excelente valoración, nos alegramos que haya disfrutado de una agradable estancia en nuestro Hotel. Esperamos recibirle en su próxima viaje a Madrid y seguir ofreciéndole el mejor servicio. Atentamente, Chema Sánchez Director
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 14, 2016 on Hotels