Ratings based on 240 Verified Reviews

3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Dec 7, 2016
I had a great time in a friendly and convenient location. Everything was close by. I loved the nearby supermarket which had beautiful fresh food. The plaza mayor is very close by also which was convenient to get to. I loved retiro park and could have spent more than a day there.
Comment from Hotel Management
Jan 9, 2017 by Chema, Hotel Management
Dear Kam, We would love to thank you for such a nice review about your stay with us at our historical building Petit Palace Posada del Peine Hotel. We were delighted to read that you enjoyed the quality and comfort of our Hotel. As you suggested, our central city location near Plaza Mayor, Royal Palace, Museum, Gran Vía, Sol Metro Station provides a perfect hub from which you can explore all the fantastic sights Madrid has to offer and we were pleased this proved useful during your stay. We are looking forward to seeing you again soon at Petit Palace Posada del Peine. Best Regards, Chema Sánchez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 3, 2016
Pros: Good breakfast buffet and close to mains atracción in the city
Cons: The bathroom was dated and the toilet seat was loose
Location: Perfect location very close to plaza mayor and plaza del sol
Comment from Hotel Management
Nov 16, 2016 by Chema, Hotel Management
Dear Jorge, Thank you for your lovely review. I am very pleased that you enjoyed your stay with us and that you were especially pleased with our fantastic location and great buffet breakfast. The comments and experiences of our guests help us to improve our facilities and our bathroom will be renovated very soon. We are looking forward to welcoming you back in the very near future. Warm regards, Chema Sánchez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Hotel was nice and clean, fantastic location

Posted Oct 27, 2016
Pros: Location, location, location. Right in the heart of Madrid
Cons: Booked a room with two double beds, actually had a room with two singles and a bunk bed
Location: Right in the middle of Madrid so much to do
3 out of 5
by A verified traveler

OK hotel, no coffee making set!

Posted Oct 6, 2016
Pros: Location quite near Sol square.
Cons: see above.
Location fairly good - near Sol square. Hotel converted from a small apartment lot, making it quite cramp. A certain smell in the hotel lobby. No coffee making set - very inconvenient on a cold morning!
Comment from Hotel Management
Nov 16, 2016 by Chema, Hotel Management
Dear Guest, Thank you for taking the time to post a review on Expedia following your recent experience at our hotel. I appreciate your feedback and while I’m pleased to read your positive comments about our perfect location, I am deeply sorry that you were overall not satisfied with your stay. In fact our hotel has basic facilities but there are many choices of restaurants and bars in the area and very close and kettle service are available on request in the rooms as well as you can take a cup of tea or coffe in our breakfast restaurant at any time. I do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect stay. Yours Sincerely, Chema Sánchez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Very nice!

Posted Sep 17, 2016
Front desk staff very helpful & attentive. The room was very clean & comfortable. Great location (you do have to walk a short distance from where taxi drops off, as it is a pedestrian area). Was a bit worried about noise because our room was next to the elevator & faced to the street, but it was very quiet. Would stay there again!
Comment from Hotel Management
Oct 6, 2016 by Chema, Hotel Management
Dear Guest, What a lovely comment! It is great to learn you had such an amazing experience with us and we really appreciate your great comments with regards our good location, service and the friendly staff, I will certainly pass on your lovely comments to my team as they will mean a lot to them. Our commitment at Petit Palace Hotels is to provide the finest in service and personal attention to everyone who stays with us. I look forward to welcoming you back again very soon. Best regards, Chema Sánchez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Super hotel near the Plaza Mayor

Posted Jul 27, 2016
The room was clean. The beds were comfortable. I appreciated the free wifi, the available mobile wifi hotpot and hotel bicycles.
Comment from Hotel Management
Sep 13, 2016 by Chema, Hotel Management
Dear Paul, Thank you for reviewing your recent stay at the hotel on Expedia! I was delighted to read of your positive comments about your stay especially around the location of the hotel, room and services, we are proud to know that we were able to make your stay enjoyable and reached your expectations. All the team are looking forward to welcoming you back in the very near future. Warmest regards, Chema Sánchez General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from cairo - Egypt

Small hotel with no facilities so noisy rooms

Posted Jul 27, 2016
I stayed in first floor so noisy room as if in the street 10 stairs to the lift which made it difficult for the luggages Staff was neutral not friendly nor hostile. Rooms with no cattle or coffee machines !
Comment from Hotel Management
Jul 27, 2016 by Chema , Hotel Management
Dear nemien el: Thank you very much for your review. While we are delighted you found the location awesome, I was most concerned to hear of your disappointment with the noise of your room, being a townhouse of three buildings, the nature of it is that some rooms are overlooking to different streets or to the courtyard, in this case the rooms are absolutely calm and quiet. We look forward to your return. Best regards, Chema Sánchez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from W.

Excellent small hotel with a great location

Posted Jul 15, 2016
Extremely friendly and helpful at check-in. We had a small king bed that was comfortable. The room was well maintained with a very modern shower - the opaque shower/ bathroom enclosure was different,but nice. Breakfast was phenominal. Fantastic location.
Comment from Hotel Management
Jul 22, 2016 by Chema , Hotel Management
Dear Pete, Thank you for sharing your feedback with us following your time at Petit Palace Posada del Peine. It is lovely to hear that your stay was both a comfortable and pleasant one. Our hotel is indeed located in the heart of the city centre with plenty of shops and eateries nearby as well as museums. I am delighted to hear that you found the staff to be outstanding, rest assured, I will be passing you compliments onto them. Thank you again for your high praise and I hope you can visit us again very soon where a warm welcome will await you once again. Best Regards, Chema Sánchez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to major city attractions

Posted Jun 28, 2016
This hotel has an excellent location next to Plaza Mayor and all major Madrid attractions. It is next to many local restaurants and bakeries. The room accomodations were adequate and clean. The hotel staff were very helpful. I would definitely recommend this hotel.
Comment from Hotel Management
Jul 1, 2016 by Chema , Hotel Management
Dear Guest: Thank you so much for your wonderful feedback following your recent stay with us , I'm delighted that you enjoyed our location in the heart of the city of Madrid, our cozy room and helpful staff. We are looking forward to welcoming you back in the very near future. Best regards, Chema Sánchez General Manager Petit Palace Posada del Peine
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA, USA

Nice hotel, close to many tourist locations

Posted Jun 27, 2016
Pros: Location, cleanliness and helpfulness of the staff. The shower was amazing too.
Cons: Not much
Location: Many restaurants were close by and the Plaza Mayor, botanical gardens, Prado museum, and Royal Palace.
Overall stay was very pleasant. Breakfast service was very good, location was excellent and within walking distance to many tourist activities and there were many restaurants to choose from nearby.
Comment from Hotel Management
Jul 1, 2016 by Chema, Hotel Management
Dear Mark: Thank you very much for your lovely review, , I am glad that you enjoyed our great locations, , breakfast and cleanliness, all the team are always pleased to hear when our guests feel extremely satisfied during their stay with us. We look forward to hosting you again soon in the future! King Regards, Chema Sánchez General Manager