Ratings based on 574 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from W.

Excellent small hotel with a great location

Posted Jul 15, 2016
Extremely friendly and helpful at check-in. We had a small king bed that was comfortable. The room was well maintained with a very modern shower - the opaque shower/ bathroom enclosure was different,but nice. Breakfast was phenominal. Fantastic location.
Comment from Hotel Management
Jul 22, 2016 by Chema , Hotel Management
Dear Pete, Thank you for sharing your feedback with us following your time at Petit Palace Posada del Peine. It is lovely to hear that your stay was both a comfortable and pleasant one. Our hotel is indeed located in the heart of the city centre with plenty of shops and eateries nearby as well as museums. I am delighted to hear that you found the staff to be outstanding, rest assured, I will be passing you compliments onto them. Thank you again for your high praise and I hope you can visit us again very soon where a warm welcome will await you once again. Best Regards, Chema Sánchez General Manager
4 out of 5
by A verified traveler

Posted Jul 14, 2016
Bien ubicado y cómodo muy buen servicio de los empleados
Comment from Hotel Management
Jul 23, 2016 by Chema, Hotel Management
Estimado Cliente: Muchas gracias por tan magníficos comentarios y compartir su experiencia en Expedia, nos alegramos que haya disfrutado de su estancia en nuestro Hotel y desde luego comparto con mi equipo que la atención recibida haya sido muy bien considerada. Les esperamos encantados en su su próximo viaje a Madrid. Atentamente, Chema Sánchez Director
4 out of 5
by A verified traveler

Nice hotel close to major city attractions

Posted Jun 28, 2016
This hotel has an excellent location next to Plaza Mayor and all major Madrid attractions. It is next to many local restaurants and bakeries. The room accomodations were adequate and clean. The hotel staff were very helpful. I would definitely recommend this hotel.
Comment from Hotel Management
Jul 1, 2016 by Chema , Hotel Management
Dear Guest: Thank you so much for your wonderful feedback following your recent stay with us , I'm delighted that you enjoyed our location in the heart of the city of Madrid, our cozy room and helpful staff. We are looking forward to welcoming you back in the very near future. Best regards, Chema Sánchez General Manager Petit Palace Posada del Peine
4 out of 5
by A verified traveler from Seattle, WA, USA

Nice hotel, close to many tourist locations

Posted Jun 27, 2016
Pros: Location, cleanliness and helpfulness of the staff. The shower was amazing too.
Cons: Not much
Location: Many restaurants were close by and the Plaza Mayor, botanical gardens, Prado museum, and Royal Palace.
Overall stay was very pleasant. Breakfast service was very good, location was excellent and within walking distance to many tourist activities and there were many restaurants to choose from nearby.
Comment from Hotel Management
Jul 1, 2016 by Chema, Hotel Management
Dear Mark: Thank you very much for your lovely review, , I am glad that you enjoyed our great locations, , breakfast and cleanliness, all the team are always pleased to hear when our guests feel extremely satisfied during their stay with us. We look forward to hosting you again soon in the future! King Regards, Chema Sánchez General Manager
4 out of 5
by A verified traveler from Denver, CO

A very nice hotel close to lots of shops.

Posted Jun 5, 2016
Enjoyed staying at this hotel while experiencing all the fantastic shops, restaurants and architectures to visit while in Madrid!
Comment from Hotel Management
Jun 10, 2016 by Chema, Hotel Management
Dear Robert, We would love to thank you for such a nice review about your stay with us at our historical building Petit Palace Posada del Peine Hotel. It’s very gratifying and really motivates us to know that our location and service fulfill your expectations, and above all, to know that you have had a nice experience staying in our Hotel We look forward to hosting you again soon in the future! Kind Regards, Chema Sánchez General Manager
4 out of 5
by A verified traveler from Solihull, UK

Lovely hotel in a good location

Posted Jun 2, 2016
Cons: Breakfast, especially the hot options.
Lovely hotel, quiet but central location. Beautifully decorated, clean and comfortable room. Plenty of complimentary toiletries, hairdryer, minibar, TV, safe. Breakfast was ok but nothing special. Helpful and friendly staff. Lovely place to stay for a 3 night stay.
Comment from Hotel Management
Jun 10, 2016 by Chema, Hotel Management
Dear Helen, Thank you for taking the time to review the Petit Palace Posada del Peine hotel. I am so pleased you enjoyed the service, staff, room and our location. I hope that we have the pleasure of welcoming you back to the hotel soon. Warm Regards, Chema Sánchez General Manager
4 out of 5
by A verified traveler

Close to Plaza Mayor and Puerta del Sol

Posted May 26, 2016
Very conveniently located and close to many restaurants, shops, and bars. Walking distance to much of old Madrid and all the major sites. Close to public transportation. Rooms are comfortable, but nothing fancy.
Comment from Hotel Management
May 30, 2016 by Chema , Hotel Management
Dear Guests, Thank you so much for your wonderful feedback following your recent stay with us , I am very pleased that you enjoyed your stay in our Petit Palace Posada del Peine, our great location. We are privileged to be in such a great location close to the Plaza Mayor, Puerta del Sol, the real heart of the city of Madrid with its top shops, restaurants with “tapa”, the famous market of San Miguel, Royal Palace, etc We are looking forward to welcoming you back in the very near future Kind regards, Chema Sanchez General Manager
4 out of 5
by A verified traveler from London

Small hotel, very well situated.

Posted May 15, 2016
Pros: It's situation.
Cons: The entrance lobby was a bit tatty and didn't reflect the character of the rest of the hotel.
Location: The hotel was perfectly situated, next to the Plaza Major and within walking distance of all the main sights of Madrid. Very close to the metro.
Pleasant place to stay. Staff were friendly and helpful. We didn't try the restaurant because there was a wide choice of places to eat immediately by the hotel. The hotel is not as special as the publicity on the internet and the price of the rooms suggest. It is a small hotel with the amenities one would expect in a hotel of its class and an excellent situation which might well persuade me to return.
Comment from Hotel Management
May 30, 2016 by Chema, Hotel Management
Dear Irena, Thank you so much for your wonderful feedback following your recent stay with us , I am very pleased that you enjoyed your stay in our Petit Palace Posada del Peine, our great location, facilities and helpful staff. We are privileged to be in such a great location close to the Plaza Mayor, Puerta del Sol, the real heart of the city of Madrid with its top shops, restaurants with “tapa”, the famous market of San Miguel, Royal Palace, etc We will look forward to Welcoming you back in the near future. With Warm Regards Chema Sanchez General Manager
4 out of 5
by A verified traveler from Boston

Central location

Posted May 1, 2016
Pros: Again, I liked the location, as well as the staff who were helpful whenever asked. But not overly friendly either.
Cons: The room is too small and has no sitting area. TV's are small. We did not try the breakfast, but basement smells a bit damp.
Location: The hotel is right next to Plaza Mayor as well as Sol and the Sol Metrostop. Near Calle Huertas and Atocha.
I would recommend this hotel for those who would like a hotel right in the heart of things and close to major squares. That is the main reason I would stay here again. There is plenty to see in the immediate area. You can walk to the Palacio Real as well as the art museums. You can also walk to many other neighborhoods even closer, such as Huertas and Lavapies. The only detriment to the central location is the noise from the street but that didn't really bother me. Room is small and had no sitting area other than the one desk and chair. But, the beds are comfortable and bathroom is modern and large with expected toiletries. We got the family room and called Expedia to make sure there would be more than one bed. They called the hotel and requested a room with queen size and bunk-beds. However, there is not much room for kids move about when not sleeping. Luckily my daughter is a teenager. I did like the general atmosphere and décor which was modern yet old at the same time such as exposed wood-beams in lobby). Staff was helpful and did not ask for credit card or additional money for anything. Be aware that Spanish staff is usually kind but not too outgoing in general.
Comment from Hotel Management
May 13, 2016 by Chema, Hotel Management
Dear Natasha, Thank you for choosing to stay at Petit Palace Posada del Peine Hotel recently and thank you for taking the time to write this balanced and honest review of your experience with us. I was so pleased to learn that you enjoyed our unique location, helpful staff and service so much whilst here. With this in mind, I hope you will consider Petit Palace Posada del Peine for future trips to Madrid and any other special occasions coming up. I look forward to welcoming you back to the hotel again someday soon. Warm Regards, Chema Sánchez General Manager chema.sanchez@petitpalace.com
4 out of 5
by A verified traveler from Wien

Schönes Hotel in hervorragender Lage

Posted May 1, 2016
Sehr zentrale Lage, unmittelbare Nähe zu Sehenswürdigkeiten, Shopping Möglichkeiten und vielen, sehr guten Lokalen
Comment from Hotel Management
May 15, 2016 by Chema, Hotel Management
Sehr geehrte Gabriela, herzlichen Dank, dass Sie sich die Zeit genommen haben Ihre Eindrücke mit uns zu teilen. Es freut uns sehr, dass Ihnen der Aufenthalt in unserem Hause gefallen hat und danken für Ihr Feedback. Sollte Sie Ihre Reise wieder nach Madrid führen, freuen wir uns Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Chema Sánchez General Manager