Dear Graham,Thanks for letting us know regarding your stay. I'm sorry to hear about your unpleasant experience. Your feedback is valuable, and I'll make sure to pass it along to our management team for review. We strive to provide comfortable and spacious accommodations for all our guests, and it's disappointing to hear that we fell short in your case. We'll investigate the issues you mentioned regarding the room's condition and pricing to ensure that we can address them effectively. Thank you for bringing this to our attention.Kind regardsAna Sanz - Host.

Dear Cristina,Thank you for your appreciated comments! We are pleased to hear that you have gotten the best of your holiday in our hotel. I’m happy to learn that you regarded our staff as splendid and that you enjoyed the breakfast.We would like to assure you that your safety is our priority. We are glad you liked the locked main door and understood that you can only access the lobby using your room key.Looking forward to welcome you Laura Rodriguez - Experience Manager.

Dear Jahanban,Thank you so much for your fantastic review! We're thrilled to hear that you had such an enjoyable stay with us in the heart of Madrid. Our team, especially Vanessa and her colleagues, takes great pride in providing exceptional service and ensuring that our guests have everything they need for a memorable experience.We hope to have the pleasure of welcoming you back for another 10/10 experience in the future!Kind regards,Laura Rodriguez - Experience Manager.

Dear Heather,Thank you for your positive review! We're glad you appreciated our convenient location, cleanliness, stylish decor, and friendly staff.We look forward to welcoming you back!Kind regards,Laura Rodríguez - Experience Manager.

Dear Islenis,Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your getaway to Madrid. We hope you will visit us again very soon.Laura Rodriguez - Experience Manager.

Dear Brunilda,We are grateful for your kind words and praise! We are very glad that you have mentioned our helpful staff, delicious breakfast, and the hotel cleanliness in your review. It's awesome that you felt more comfortable knowing you were in a conveniently located place. Your appraisal is important to us and we look forward to welcoming you on future visits.Kind regardsLaura Rodríguez - Experience Manager.

Estimado Ángel,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.Un saludoLaura Rodríguez - Experience Manager.

Thank you for your positive feedback! We're thrilled you found our desk staff and breakfast service kind and friendly. Your mention of our clean hotel and convenient location is much appreciated. We look forward to welcoming you back in the future.Best regards,

Dear Jose,What a pleasure to read your opinion towards us! Thank you very much for your feedback, we're so glad you enjoyed a few days in our beautiful city and that you loved everything Madrid has to offer. We hope you can visit us again! Best regards.Kind regards,Laura Rodriguez - Experience Manager.

Dear Suzann,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during the check-in process. It is our priority to provide an attentive service and we're saddened because we didn't succeed this time.On a positive note, we're delighted to hear that you enjoyed the fabulous shower and found the breakfast to be satisfactory. We also appreciate your acknowledgment of our convenient location.We genuinely hope to have the opportunity to welcome you back in the future, providing you with an improved and memorable stay.Best regardsAna Sanz - Host.

Dear Juan,Thank you so so much for taking the time to give us the feedback about your stay. It's a pleasure for us to know that your stay was so amazing and that the staff was so so attentive. Kind regardsLaura Rodriguez - Experience Manager.Kind regardsLaura Rodriguez - Experience Manager.

Dear Ram,Thank you for sharing your feedback with us. We appreciate knowing that you found our hotel's central location convenient for exploring Madrid's tourist attractions. However, we regret to hear that the room size did not meet your expectations and that the bed did not provide the comfort you were looking for.We take your comments seriously and will review them internally to identify areas for improvement. Guest comfort is of utmost importance to us, and we apologize for any inconvenience you experienced.Thank you for choosing to stay with us.Kind regards,Laura Rodriguez - Experience Manager.

Dear Albeyra,Thank you so much for your kind words! We're delighted to hear that you enjoyed both our excellent location and service during your stay. Providing a positive experience for our guests is our top priority, and it's truly rewarding to know that we met your expectations.We appreciate your choice to stay with us and look forward to welcoming you back in the future. Safe travels!Kind regards,Laura Rodriguez - Experience Manager.

Dear Alexander, Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your getaway to Madrid. We hope you will visit us again very soon.Kind regardsLaura Rodríguez - Experience Manager.

Dear Mercy,Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your getaway to Madrid. We hope you will visit us again very soon.Kind regardsLaura Rodriguez - Experience Manager.

Estimado Jorge,Muchas gracias por su valoración tras su estancia en Petit Palace Puerta del Sol. Es un placer para nosotros comprobar que sus días en Madrid han sido tan satisfactorios.Reciba un cordial saludo,Laura Rodríguez - Experience Manager.

Estimado Albeyra,Agradezco su tiempo al compartir su maravillosa evaluación después de su estancia. Nos complace saber que todas las comodidades del hotel fueron de su agrado y que disfrutaron al máximo de su escapada a Madrid. Estamos ansiosos por darle la bienvenida nuevamente en un futuro cercano.Atentamente,Laura Rodriguez - Experience Manager.

Dear JC,Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your getaway to Madrid. We hope you will visit us again very soon.Kind regardsLaura Rodriguez - Experience Manager.

Estimado Javier,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.Atentamente,Laura Rodriguez - Experience Manager.

Dear Delma,Thank you very much for taking some minutes of your valuable time to share your experience and for rating us so well. We really appreciate your high feedback about your stay, and we hope that you enjoyed our hotel and our city in the best way possible. We're really happy that you enjoyed our breakfast and the attention you received from our staff was unbeatable. We hope you visit us soon; we can't wait to have you back!

Dear Iliana,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had an overall great experience and that Raquel made a positive impression on your arrival. We sincerely apologize for the issue you encountered with the humidity moldy stains on the bathroom ceiling. Your comfort and satisfaction are our top priorities, and we will address this concern immediately to ensure it doesn't happen again in the future. Your input helps us improve, and we appreciate your understanding.We truly value your recommendation and hope to have the pleasure of hosting you again in the near future. If there's anything specific you'd like us to address or if you have any further comments, please feel free to reach out directly.Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Kind regards,Laura Rodríguez - Experience Manager.

Dear Amit,Thank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Madrid has to offer. We would be glad to welcome you again!Kind regardsLaura Rodríguez - Experience Manager.

Dear Loretta,First, let us thank you for taking the time to tell us all about your stay. We're glad that in general terms you enjoyed a few days in our city and that you took advantage of our location to take pleasure in all the amazing things Madrid has to offer. However, we would like to apologize for the noise. It's a busy time and we're in the center of the city but we're so sorry you didn't fully enjoy your time with us,Kind regardsLaura Rodríguez - Experience Manager.

Dear Christopher,What a pleasure to read your opinion towards us! Thank you very much for your feedback, we're so glad you enjoyed a few days in our beautiful city and that you loved everything Madrid has to offer

Dear Amestris,Thank you so much for your comments and your feedback. We're thrilled that you took advantage of our privileged location to savor all the incredible things Madrid has to offer. Kind regardsLaura Rodriguez - Experience Manager.

Estimada Maria, En primer lugar gracias por habernos elegido durante su estancia en Madrid. Nos alegra saber que ha tenido una magnifica experiencia y agradecemos que lo haya compartido ya que para nosotros es muy importante conocer la opinión de nuestros clientes. Nos alegra saber que su estancia con nosotros fuera agradable. Esperemos volver a verle en una próxima estancia en Madrid.

Dear Rintu, Thank you for trusting Petit Palace Puerta del Sol for your last stay in Madrid and for sharing your great experience with us. It makes us very happy to know that you enjoyed your stay with us as much as possible and that we have exceeded your expectations, especially thank you for mentioning our wonderful staff and the central and fabulous location we have, I guarantee you that we will keep working every day to make every guest like you feel special with us and make them feel at home. It would be a pleasure to welcome you back very soon. Best regards, Renata Nardacchione - Guest ServicePetit Palace Puerta del Sol

Dear Anna,Thank you very much for your kind comments about your stay. We're super happy you enjoyed a few days with us in Petit Palace Puerta del Sol and that you enjoyed the city.Kind regardsLaura Rodriguez - Experience Manager.

Dear Elsa,Thank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Madrid has to offer. We would be glad to welcome you again!Kind regardsLaura Rodriguez - Experience Manager.

Dear Karla, Thank you very much for trusting Petit Palace Puerta del Sol for your last stay in Madrid and for sharing your great experience with us. It makes us very happy to know that you enjoyed your stay with us as much as possible and that we have exceeded your expectations. I guarantee you that we will continue working every day to make every customer like you feel special with us.It would be a pleasure to welcome you back very soon! :)Best regards, Renata Nardacchione - Guest Service Petit Palace Puerta del Sol

Dear Liz, Thank you very much for trusting Petit Palace Puerta del Sol for your last stay in Madrid and for sharing your great experience with us. It makes us very happy to know that you enjoyed your stay with us as much as possible and that we have exceeded your expectations, especially thank you for mentioning our wonderful staff, the fantastic room, housekeeping and the central and fabulous location we have, it is certainly wonderful to be in the heart of Madrid and that you have been able to enjoy it! I guarantee you that we will continue working every day to make every customer like you feel special with us.It would be a pleasure to welcome you back very soon! :)Best regards, Renata Nardacchione - Guest Service Petit Palace Puerta del Sol

Dear Connie, Thank you very much for trusting Petit Palace Puerta del Sol for your last stay in Madrid and for sharing your great experience with us. It makes us very happy to know that you enjoyed your stay with us as much as possible and that we have exceeded your expectations, especially thank you for mentioning our wonderful staff and the central and fabulous location we have, it is certainly wonderful to be in the heart of Madrid and that you have been able to enjoy it! I guarantee you that we will continue working every day to make every customer like you feel special with us.We take note of your comments about the room to pass it to the corresponding department and work on it as soon as possible. We recommend for your next visit that you book one of our superior rooms to ensure the view! As for parking, being in the middle of Madrid is complicated to enter with the car because of the high volume of people every day, but we have an agreement with a car park very close to us! For your next trip, let us know and we will be happy to tell you where it is :) Thank you for letting us know! In your next trips let us know during your stay so we can give you a solution at the time, for us there is nothing more important that you feel at home with us :) It would be a pleasure to welcome you back very soon! Best regards, Renata Nardacchione - Guest Service Petit Palace Puerta del Sol

Dear Mr. G Williams,Thank you for taking the time to share your feedback about your recent stay at our Petit Palace Puerta del Sol hotel. We are delighted to hear that you found our location ideal for sightseeing and that our staff was very helpful.It's our goal to provide our guests with a convenient and memorable experience, and we're pleased that we met your expectations. If you have any specific comments or suggestions for future visits, please feel free to share them.We hope to have the pleasure of welcoming you back for another great stay in the near future.Thank you for choosing our hotel and for your kind words.Best regards,Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Dear Scott,First of all, thank you for choosing Petit Palace Puerta del Sol during your stay in Madrid and for taking your time to share your experience.We are happy to know that, in general, you have enjoyed your trip and that we have contributed to making it so, especially due to the central location we have. We work every day to make our guests feel at home.We hope to welcome you again very soon.All the best,Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Dear Erica,What a pleasure to read your opinion towards us! Thank you very much for your feedback, we're so glad you enjoyed a few days in our beautiful city and that you loved everything Madrid has to offer. We hope you can visit us again! Best regards.

Dear Marc,Thank you for trusting Petit Palace Puerta del Sol during your stay in Madrid and for sharing your review.It is difficult to know what could have gone wrong during your stay to not be able to achieve one of the highest scores, so if you want to send me your comments, I will be very grateful since our main objective is to continually improve to make our guests feel at home. home.We hope to welcome you again very soon with a second opportunity to better understand your needs and adapt to them.All the best,Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Estimada Claudia,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.

Dear Yunieska,We sincerely appreciate your fantastic review of our Petit Palace Puerta del Sol hotel. Your perfect rating and kind words mean a lot to us, and we are thrilled to hear that you found our location to be ideal.It's our goal to provide our guests with an exceptional experience, and it's gratifying to know that we succeeded in making your stay enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit. If you have any specific feedback or suggestions to make your future stay even more perfect, please don't hesitate to share them.Best regards,Isabel CavaExperience Manager Petit Palace Puerta del Sol

Dear Kiara,Thank you so much for your incredible review and for the 10-star rating! We're absolutely delighted to know that you had an exceptional experience at our Petit Palace Puerta del Sol hotel. Your enthusiasm means the world to us, and we're overjoyed that you "Love it!"Your satisfaction is our greatest reward, and we look forward to the pleasure of hosting you again for another outstanding stay. If you have any specific feedback or requests for your future visits, please don't hesitate to share them. Your happiness is our top priority.Thank you for choosing our hotel and for your wonderful comments.Best regards,Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Dear Jose Ricardo, First, thank you for choosing Petit Palace Puerta del Sol during your stay in Madrid and for sharing your great experience. We are please to know that you have enjoyed your stay with us as much as possible and everything during your stay lived up your expectations, specially the location in the heart of the city and the fabolous team that works hard everyday to make our guests stay as confortable as possible. It would be a pleasure to welcome you again soon, Best regards, Isabel CavaExperience Manager Petit Palace Puerta del Sol

Dear Shauna, First of all, thank you for choosing Petit Palace Puerta del Sol during your stay in Madrid and for sharing your perfect experience with us. We are happy to know that you have enjoyed your stay with us and everything during your stay lived up your expectations. Thank you for your comments about the centrical location right next to Puerta del Sol and the great team which I am very lucky to work with everyday. I will personally pass on your comments to all of them!It would be a pleasure to welcome you again soon, Best regards, Isabel CavaExperience Manager Petit Palace Puerta del Sol

Dear Marilyn, First of all, thank you for choosing Petit Palace Puerta del Sol during your stay in Madrid and for sharing your fabolous experience. We are please to know that you have enjoyed your stay with us as much as possible and everything during your stay lived up your expectations. It would be a pleasure to welcome you again soon, Best regards, Isabel CavaExperience Manager Petit Palace Puerta del Sol

Estimado Johnathan, En primer lugar, gracias por confiar en Petit Palace Puerta del Sol durante su estancia en Madrid y por compartir su experiencia la cual, lejos de lo que nos habría encantado, no fue satisfactoria. Me encantaría poder saber qué le ha faltado o fallado durante su estancia ya que durante la misma no hemos recibido queja o incidencia alguna, cosa que agradecemos que nos transmitan durante sus estancias ya que podemos poner solución. No obstante, estoy a su disposición para cualquier comentario que quiera realizarme pues nuestro mayor objetivo es hacer que nuestros huéspedes se sientan como en casa y mejorar nuestros servicios de forma continua. Esperamos que pueda darnos una segunda oportunidad, nos encantaría poder volver a darle la bienvenida muy pronto. Un saludo, Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Dear Ramy, Thank you for choosing Petit Palace Puerta del Sol during your stay in Madrid and for sharing your experience. We are happy to know that you have enjoyed your stay and we really hope to welcome you back very soon. For any future reservation we will be at your dispossal. Best regards, Isabel CavaExperience Manager Petit Palace Puerta del Sol

Dear Rose,Thank you for choosing Petit Palace Puerta del Sol during your stay in Madrid and for sharing your experience.We are very proud to know that the cleanliness of the room met your expectations.The size of our rooms is published on our reservation portals. In any case, I encourage you to tell our reception about your tastes and needs in your next stays, since we have other room categories that could suit you better and our team will be able to advise you. On the other hand, I am sorry that you experienced noise during your stay, being located in the heart of the city, it is sometimes difficult to control the noise coming from outside. We also have interior rooms that, perhaps, better meet your travel expectations. Thank you for your comments because this way we can set new objectives to continue improving.We hope to see you again very soon, that you give us a second chance and that you enjoy a fantastic stay.Best regards, Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Estimada Mirta, Gracias por la confianza depositada en Petit Palace Puerta del Sol durante su estancia en Madrid y por compartir su fantástica valoración. Esperamos volver a verle pronto, Un saludo, Isabel CavaExperience Manager

Dear Wayne,First of all, thank you for trusting Petit Palace Puerta del Sol during your stay in Madrid and for sharing your experience.It makes us very happy to see that you have enjoyed your stay in Madrid and that we have contributed to making your trip satisfactory. We are happy to know that the fantastic central location and the human team, with whom I am lucky to work every day, have lived up to your expectations.We hope to welcome you again at any time.Sincerely,Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Dear Elvira,Thank you for choosing Petit Palace Puerta del Sol during your last stay in Madrid and for sharing your experience.It is great to know that both the location and the cleanliness met your expectations and, at the same time, I am very sorry that you have a bad memory of your stay, which took place two months ago. I understand from your comments that you wanted to have breakfast when there were 10 minutes left before the start of the service. I'm sorry to tell you that we keep the schedules to comply with them and that, in case you have to leave before one day, we have the option of breakfast to take away. I am sorry that I witnessed a difference of opinion between two colleagues, that also means that we can improve day by day.We hope you give us a second chance.Best regards, Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Dear Curtis,Thank you for choosing Petit Palace Puerta del Sol during your stay in Madrid and for sharing your experience.It is very gratifying to know that you have enjoyed your trip and that we have contributed to it.We hope to welcome you back very soon,All the best,Isabel CavaExperience ManagerPetit Palace Puerta del Sol

Dear Katherine,Thank you for choosing Petit Palace Puerta del Sol during your stay in Madrid and for sharing your experience.It is very gratifying to know that you have enjoyed your trip and that we have contributed to it.We hope to welcome you back very soon,All the best,Isabel CavaExperience ManagerPetit Palace Puerta del Sol