Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Guatemala

Buena ubicación y nada más

Posted May 25, 2016
Bien ubicado, habitaciones pequeñas con decoración aceptable. No se percibe como muy limpio, en mi caso, encontré un jabón usado en la regadera...
Comment from Hotel Management
Jun 4, 2016 by Pilar Mendoza, Hotel Management
Estimado Luis: Muchas gracias por dedicarnos parte de su tiempo en comentar su experiencia en nuestro hotel. Mientras que nos alegramos de que hayan podido disfrutar de la ciudad gracias a nuestra céntrica ubicación, lamentamos que la limpieza de la habitación no estuviese a la altura. Consideramos que ese despiste no es aceptable y le pedimos disculpas encarecidamente. Esperamos que nos de la oportunidad de volver a recibirles pronto y ser atendidos como se merecen. Atentamente
3 out of 5
by A verified traveler

ロケーション抜群

Posted May 9, 2016
とにかくロケーション抜群で、市内観光はメトロに乗る必要なく、どこでも徒歩圏内。スーパーも近所で便利。スタッフも愛想良く好感度高。 浴室、お手洗いの造りだけがイマイチ。
Comment from Hotel Management
May 30, 2016 by Pilar Mendoza. Front Desk Manager, Hotel Management
Dear guest: Thank you for sharing your oopinon about your experience in our hotel. We are gald to know that you enjoyed your stay with us and we will take into consider your opinión abut the bath. Hope to see you back very soon. Sincerely
5 out of 5
by A verified traveler

Nice hotel, central, quiet.

Posted May 8, 2016
Enjoyed Madrid, hotel central close to bus etc., overall an very enjoyable city break.
Comment from Hotel Management
May 30, 2016 by Pilar Mendoza Front Desk Manager, Hotel Management
Dear guest: Thank you very much for your review os our hotel. We are glad to know that you enjoyed your stay. Hope to see you very soon. Sincerely
3 out of 5
by A verified traveler

Situation idéale

Posted Apr 25, 2016
Pros: localisation, acceuil
Cons: isolation phonique intérieure ET extérieure
hôtel parfaitement situé à quelques pas de la puerta del sol, chambre spacieuse, bonne literie. isolation phonique intérieure ET extérieure catastrophique
3 out of 5
by A verified traveler

Fantastisk beliggenhed.

Posted Apr 10, 2016 on Hotels
Fint ophold fordi hotellets beliggenhed var meget centralt i byen Madrid.
Comment from Hotel Management
Jun 18, 2016 by Trinidad Lopez, Hotel Management
Kære Gæst; tak for booking vores hotel og give os dine vurderinger og kommentarer. Det er en fornøjelse at kende dig nydt dit ophold. Vi håber du besøge os igen og vi kan forbedre din oplevelse så meget som muligt. Med venlig hilsen; Trinidad Lopez Leder af modtagelse. (Sorry for oversættelsen)
4 out of 5
by Mons from Oslo

Midt i sentrum

Posted Apr 10, 2016 on Hotels
Veldig sentral beliggenhet, fine og store rom
Comment from Hotel Management
Jun 18, 2016 by Trinidad Lopez, Hotel Management
Kjære gjest; takk for booking vårt og gi oss dine karakterer og kommentarer. Det er en glede å vite du likte oppholdet. Vi håper du besøker oss igjen, og vi kan forbedre opplevelsen din så mye som mulig. Vennlig hilsen; Trinidad Lopez Leder av mottaket. (Sorry for oversettelsen)
3 out of 5
by A verified traveler

Posted Apr 8, 2016 on Hotels
unfortunately my room had a window in the ceiling with a screen could not see out felt very enclosed. Air conditioning not operable
Comment from Hotel Management
Jun 18, 2016 by Trinidad Lopez, Hotel Management
Dear Guest; thanks for booking our hotel and give us your ratings and comments. It is a pleasure to know you enjoyed your stay. I am sorry for what you tells us about the window of your room. We hope you visit us again and we can improve your experience as much as possible. Sincerely; Pilar Mendoza. Head of reception. (Sorry for the translation)
5 out of 5
by Lira

Excelente ubicacion

Posted Apr 1, 2016 on Hotels
Mucho ruido
Comment from Hotel Management
Jun 18, 2016 by Trinidad Lopez, Hotel Management
Estimada Lira; gracias por su reserva y por sus comentarios sobre su estancia en nuestro hotel. Lamento lo que nos indica sobre el ruido. Espero poder tener el placer de verla de nuevo muy pronto y nos de la oportunidad de mejorar su experiencia en todo lo posible. Atentamente; Trinidad Lopez. Jefa de recepción.
5 out of 5
by A verified traveler from Tx. US

Very centric

Posted Mar 27, 2016
Excellent staff very helpful and accommodating. My wife and I have stayed at luxurious properties but the staff made it very unwelcoming.
Comment from Hotel Management
Apr 14, 2016 by Pilar Mendoza, Hotel Management
Dear Guest; thanks for booking our hotel and give us your ratings and comments. It is a pleasure to know you enjoyed your stay. Thank you for your words about our staff. We are more thank happy having your feedback. We hope you visit us again and we can be receive you again very soon. Sincerely; Pilar Mendoza. Front desk manager
5 out of 5
by Farid from Amsterdam

Great location and Hotel overall

Posted Mar 24, 2016 on Hotels
It was a very comfortable bed, the room wasn't that clean as there was dirt under bed. Shower is very nice and the location is superb, less than 5 minutes walk to the metro station. I would stay again and recommend the hotel.
Comment from Hotel Management
Jun 18, 2016 by Trinidad Lopez, Hotel Management
Dear Guest; thank your for your reservation in our hotel and give us your ratings and comments. It is a pleasure to know you enjoyed your stay. We hope to be able to receive you again very soon since welcoming our guests in more than once is the best of our satisfactions. . Sincerely; Trinidad Lopez. Front desk manager.