Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

this hotel should be ranked as 3 stars not 4.

Posted Jan 3, 2016
this hotel should be ranked as 3 star not 4 as it is in expedia. Being a real 3 star hotel can be highly recommended. Location is good but not the best in the city.
Comment from Hotel Management
Jan 8, 2016 by Susana R, Hotel Management
Dear guest, thank you for your review. We highly appreciate your comments and we thank you for the recommendation. We hope to see you again in your next visit to Madrid, Susana Romero Front Desk Manager
Comment from Hotel Management
Jan 8, 2016 by Susana R, Hotel Management
Dear guest, thank you for your review. We highly appreciate your comments and we thank you for the recommendation. We hope to see you again in your next visit to Madrid, Susana Romero Front Desk Manager
Comment from Hotel Management
Jan 8, 2016 by Susana R, Hotel Management
Dear guest, thank you for your review. We highly appreciate your comments and we thank you for the recommendation. We hope to see you again in your next visit to Madrid, Susana Romero Front Desk Manager
Comment from Hotel Management
Jan 8, 2016 by SRomero, Hotel Management
Dear guest, thank you for your review. We highly appreciate your comments and we thank you for the recommendation. We hope to see you again in your next visit to Madrid, Susana Romero Front Desk Manager
Comment from Hotel Management
Jan 8, 2016 by SRomero, Hotel Management
Dear guest, thank you for your review. We highly appreciate your comments and we thank you for the recommendation. We hope to see you again in your next visit to Madrid, Susana Romero Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tel Aviv, Israel

Good location, great stuff

Posted Jan 2, 2016
Located 50 meters from metro station,wonderful stuff members. The only down side was the room cleaning which could be little bit better.
Comment from Hotel Management
Jan 15, 2016 by SRomero - Front Desk Manager , Hotel Management
Dear Eitay, Thank you for your rating. We are glad that you enjoyed our staff and our location. About the cleaning service, we have high levels of quality, so I brought your comments to the Housekeeping department. Our apologies for this. We will be very happy to see you again in a near future, best regards,
Comment from Hotel Management
Jan 15, 2016 by SRomero - Front Desk Manager , Hotel Management
Dear Eitay, Thank you for your rating. We are glad that you enjoyed our staff and our location. About the cleaning service, we have high levels of quality, so I brought your comments to the Housekeeping department. Our apologies for this. We will be very happy to see you again in a near future, best regards,
Comment from Hotel Management
Jan 15, 2016 by SRomero - Front Desk Manager , Hotel Management
Dear Eitay, Thank you for your rating. We are glad that you enjoyed our staff and our location. About the cleaning service, we have high levels of quality, so I brought your comments to the Housekeeping department. Our apologies for this. We will be very happy to see you again in a near future, best regards,
Comment from Hotel Management
Jan 15, 2016 by SRomero - Front Desk Manager , Hotel Management
Dear Eitay, Thank you for your rating. We are glad that you enjoyed our staff and our location. About the cleaning service, we have high levels of quality, so I brought your comments to the Housekeeping department. Our apologies for this. We will be very happy to see you again in a near future, best regards,
Comment from Hotel Management
Jan 15, 2016 by SRomero front desk manager , Hotel Management
Dear Eitay, Thank you for your rating. We are glad that you enjoyed our staff and our location. About the cleaning service, we have high levels of quality, so I brought your comments to the Housekeeping department. Our apologies for this. We will be very happy to see you again in a near future, best regards,
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Donostia

Céntrico, práctico y muy agradable

Posted Nov 18, 2015
Es un hotel céntrico, puedes ir andando a cualquier lugar turístico o coger el metro o autobús que está en la puerta del hotel. No es excesivamente grande, ideal para escapadas o estancias cortas. La habitación es moderna y cómoda y limpia. El baño es muy espacioso, la ducha tiene chorros de hidromasaje. Reponen los amenities y además cuenta con caja fuerte autoconfigurable por el propio huésped y sin coste. Repetiré.
Comment from Hotel Management
Nov 22, 2015 by Susana Romero, Hotel Management
Estimada Nora, Muchas gracias por el tiempo dedicado en puntuarnos. Nos alegra que haya disfrutado de la excelente localización y de su estancia con nosotros y esperamos tener el placer de volver a atenderles en su próxima visita a Madrid. Reciba un cordial saludo, Susana Romero Jefa de recepción.
3 out of 5
Recommended
for Couples
by Diego

This traveler left a rating score only Posted Nov 1, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Pål from Sandvika

Topp overkommelig super sentralt hotel i Madrid

Posted Oct 24, 2015 on Hotels
Det står innsjekking fra kl.1400. Vi kom kl 1030, fikk rom ........jeg ba om stille rom det fikk vi........ jeg ba om rom i nedre etasjer..........vi fikk andre etasje.!!! Veldig bra. Topp frokost med egg,eggerøre,bønner,pølser,bacon og masse typer pålegg. Super raskt internett gratis.
Comment from Hotel Management
Jan 9, 2016 by Ursula Gonzalez, Hotel Management
Dear Mr. Pal, we are glad that you had such a nice stay at our hotel and that we could provide you with everything you requested. We are always trying our best in order to reach the expectations of our guests and are delighted that the room and its location were nice, our varied Continental breakfast -with cold and hot products, including typical Spanish ones- was also to your liking and that you could also enjoy our high-speed Wi-Fi. We hope to see you back at Petit Palace San Bernardo soon! Kind regards, Susana Romero, Front desk manager.
Comment from Hotel Management
Jan 9, 2016 by Ursula Gonzalez, Hotel Management
Dear Mr. Pal, we are very happy that you had such a nice stay with us! We try our best every day so our guests feel as comfortable as possible in our hotel. We are delighted that the room and its location were so much as you requested, that our varied Continental breakfast buffet -with hot and cold products, including typical Spanish food- was so much to your linking and that you were able to enjoy our high-speed Wi-Fi connection as well. We hope to see you back soon at Petit Palace San Bernardo! Kind regards, Susana Romero, Front desk manager.
3 out of 5
Recommended
for Couples
by Arja. P.

Pidennetty viikonloppu

Posted Oct 8, 2015 on Ebookers
Mukava hotelli ja rauhallinen tukikohta lähellä melkein kaikkea. Hyvä aamiainen ja mukava henkilökunta
5 out of 5
Recommended
for Couples
by Janet from Zeeland

Great location!

Posted Oct 5, 2015 on Hotels
Excellent hotel in a great location. Close to metro, shops and bars and only a short walk to many sights. The staff were very friendly and helpful. We would definately stay here again.
Comment from Hotel Management
Dec 19, 2015 by Ursula Gonzalez, Hotel Management
Dear Janet, thank you so much for such a nice review! We are delighted that our central location as well as our helpful staff were to your liking and reached your expectations, as we try to make our best so our guests are happy while staying with us. Kind regards and we look forward to having you back at Petit Palace San Bernardo! Susana Romero, Front desk manager.
4 out of 5
Recommended
for Business Travelers
by valeria

This traveler left a rating score only Posted Sep 20, 2015 on Hotels
5 out of 5
Recommended
for Personal Event
by Gonzalo

Posted Sep 7, 2015 on Hotels
Comment from Hotel Management
Sep 18, 2015 by Ursula Gonzalez, Hotel Management
Estimado Gonzalo, gracias por su puntuación. Muchas gracias por su confianza, un saludo, Susana Romero Jefa de Recepción
4 out of 5
Recommended
for Everyone
by A verified traveler from Niedersachsen

Beste Lage

Posted Sep 7, 2015
Pros: Die Lage und nochmals die Lage sowie das ausgesprochen freundliche Personal.
Cons: Für uns war alles stimmig. Vielen Dank an das freundliche Personal in der Rezeption und dem Servicepersonal im Frühstücksbereich.
Location: Wie oben beschrieben in einer phantastischen Lage.
Das Hotel liegt in einer super zentralen Lage in einer kleinen Seitenstraße, die von der Gran Via abzweigt. Wir haben die für uns wichtigsten Sehenswürdigkeiten und Plublikumsmagnete zu Fuß besichtigt. (Plaza Mayor, Rathaus, Puerta de Sol, Palast, Edificio Metropolis uvm.). In den unzähligen Restaurants, die in wenigen Minuten vom Hotel entfernt sind, kann man zu fairen Preisen speisen.