Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from roma

Confortevole e centralissimo

Posted Jun 18, 2016
Pros: Personale e pulizia
Cons: Spazi reception
Location: Vicino a la Gran Via e la Puerta e Puerta del Sol, metro Santo Domingo a 2 passi
Albergo molto accogliente con personale affabile e disponibile. Graditissimo dalle mie figlie l'omaggio di benvenuto. Consigliato per le famiglie.
Comment from Hotel Management
Jun 21, 2016 by SRomero, Hotel Management
Dear Giampiero, Thank you very much for your nice review. We are glad that you enjoyed our stay. Your kids are also really imporant to us. It would be a pleasure to assist you again in your next visit to Madrid. Best regards, Susana Romero Front Desk Manager
5 out of 5
by A verified traveler from Florida

Really convenient Hotel.

Posted Jun 17, 2016
Got the room on back of building , this makes the stay quite especially on 5 th floor. Hotel itself as the name implies - petit. But it makes up for the rest, secure and accessible to santo Domingo station. Lots of restaurants where locals eat as well. Overall an excellent stay in Madrid.
Comment from Hotel Management
Jul 7, 2016 by SRomero, Hotel Management
Dear Will, Thank you very much for your comments. It is a pleasure to know that everything went fine in our hotel. We hope to see you soon, Best regards, Susana Romero Front Desk Manager
4 out of 5
by A verified traveler

Location was excellent

Posted Jun 16, 2016
Location was excelent and staff were helpfull Price was good and we will recomend Petit Palace San Bernardo
4 out of 5
by A verified traveler from korea

교통이 편리

Posted Jun 13, 2016
지하철역과 걸어서 1분거리 솔광장이나 마요르 광장 주요 관광지는 걸어서 이동가능 아침 조식이 약간 부실하나 가격 대비 어느정도 만족
Comment from Hotel Management
Jul 16, 2016 by Susana Romero, Hotel Management
Dear Hyu, Thank you very much for the nice comments posted in Expedia. It would be a pleasure to see you again in your next trip to Madrid. Best regards, Susana Romero Front desk manager
4 out of 5
by A verified traveler

Goede locatie, mooie kamer!

Posted Jun 8, 2016
Cons: Deur naar de badkamer, dit was niet echt een deur en er zat een grote spleet tussen. Als gevolg weinig privacy.
Location: Locatie was erg goed! Op 50 meter een metrostation die je snel bracht naar de verschillende bezienswaardigheden.
Met 3 vriendinnen zijn wij naar dit hotel gegaan. We deelden met z'n vieren een kamer (1 stapelbed en 1 tweepersoonsbed). Het was een erg mooie en niet geheel onbelangrijk schone kamer. Ook de badkamer ziet er erg mooi uit, grote douche met verschillende douchestanden en douchekoppen. Een vriendin voelde zich de laatste dag niet prettig, het personeel bekommerde zich over haar en bood haar water en thee aan. Na het uitchecken kreeg zij een bed waar zij op kon slapen. Dat is nog is service!! Kortom, zeker een aanrader!
Comment from Hotel Management
Jun 9, 2016 by SRomero , Hotel Management
Dear Ladies, We are glad that you enjoyed your stay. For sure, we take care of our guests. We hope she feel better now. We will be very happy to assist you again, Best regards, Susana Romero Front Desk Manager
4 out of 5
by A verified traveler from Ecuador

Nice hotel close to everything.

Posted Jun 6, 2016
Pros: It was close to everything
Cons: bathroom privacy
Location: A few steps from La Gran Via.
Great breakfast and very helpful staff. Clean and close to everything you want to see in Madrid.
Comment from Hotel Management
Jun 7, 2016 by Sromero, Hotel Management
Dear Lourdes, Thank you very much for your comments. We are glad that you enjoyed your stay, the breakfast and the location. We are planning to change some features from the bathrooms. We hope to see you next time, Best regards, Susana Romero Front Desk Manager
4 out of 5
by A verified traveler from London

Nice hotel, central to everything!

Posted May 16, 2016
Pros: Location
Location: Los Artesanos 1902 is the best place for churros! You have to go :)
This hotel is situated in a great spot. Close to quite a few metro stations and walking distance to Gran Via where all the shops are. It's also close to main attractions if you don't mind walking around. Staff are very friendly, our room was clean and comfy. Breakfast was lovely, an assortment of fruit, juice, cereal and best of all churros!
Comment from Hotel Management
May 23, 2016 by SRomero, Hotel Management
Dear Rianna, Thank you very much for your nice review. It is a pleasure for us to read that you liked the location, the hotel Staff and the confortness of the Hotel. We hope to see you again next time, Best regards, Susana Romero Front Desk manager
5 out of 5
by A verified traveler from Mallorca

Hotel moderno, muy céntrico, junto a Gran Vía.

Posted May 6, 2016
Nuestra estancia fue perfecta. Una habitación grande y cómoda. Muy limpia y detalles bien cuidados. El personal muy agradable y atento. Los desayunos no puedo opinar porque los hicimos siempre fuera del hotel. La decoración moderna y con mucho gusto. Sin dudarlo volvería a repetir en futuras visitas a la capital.
Comment from Hotel Management
May 13, 2016 by SRomero, Hotel Management
Estimada Maribel, Muchísimas gracias por su opinión. Nos alegra que haya estado muy bien en el Hotel y que aprecie el trabajo de limpieza, nuestro personal y la localización. Esperamos que tenga la oportunidad de volver a Madrid, Muchas gracias, un saludo, Susana Romero Jefa de Recepción
3 out of 5
by A verified traveler

Hotel très bien placé dans le centre

Posted Apr 23, 2016
Hotel un peu bruyant au 1er étage et un peu sombre côté jardin
Comment from Hotel Management
Jun 10, 2016 by SRomero, Hotel Management
Cher client, Merci de votres commentaires. Susana Romero Front Desk Manager
4 out of 5
by Víctor from Palma

Repetiré la experiencia!

Posted Apr 11, 2016 on Hotels
mi estancia en el hotel ha sido muy buena. El personal muy educado y respetuoso. Salí del hotel 40 minutos deje el cartel para que limpiaran la habitación y al llegar estaba todo muy limpio.
Comment from Hotel Management
Jul 9, 2016 by Ursula Gonzalez, Hotel Management
Estimado Victor, Muchas gracias por hacernos llegar sus comentarios sobre su estancia en el hotel. Nos alegra que haya tenido una buena experiencia con nosotros y esperamos que vuelve a alojarse de nuevo muy pronto con nosotros. Atentamente, Carolina Cervera Directota