Ratings based on 90 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Nice hotel across the street of El Retiro Park

Posted Jan 12, 2017
Very friendly and helpful staff, nice triple room (with comfortable beds for everyone) and great breakfast buffet. Can improve in bar service and selection.
Comment from Hotel Management
Jan 12, 2017 by alfonso xii, Hotel Management
Dear Mr & Mrs Ayala, We thank you for your fantastic review of your recent stay with us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We will continue working to can offer our guest the best service! I hope to see you very son in Petit Palace Alfonso XII! Pablo Rozas | Front Desk Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut, USA

Boutique hotel with great access to Madrid sites

Posted Dec 10, 2016
Pros: Clean, comfortable with a good location.
Cons: Not much...
Location: All major attractions are accessible, if you like walking and we did lots of it, and enjoyed all of it.
Imagine comfort and style across the street from a fantastic city park - Park Retiro. Reception staff are professional and helpful. Mistakenly, I left my Bose headphones in my room upon departure, but with a few phone calls, had the headphones back in my possession.
Comment from Hotel Management
Dec 20, 2016 by ALF, Hotel Management
Dear Richard, We are delighted by this heartwarming review you have shared in TripAdvisor. You have inspired our staff by recognizing their efforts. Glad to know that you have enjoyed your stay in our hotel. Lastly, our superb location makes our hotel an ideal place for everyone who loves to walk because of its magnificent short walk distance from main tourist attractions, restaurants and shops. We wish to see you again in your next trip to Madrid. Our best regards! Pablo Rozas| Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Excellent hotel in ideal location in Madrid

Posted Oct 23, 2016
Location: Plenty to do near by with Park Retiro, bars and restaurants. Prado just around the corner and city tour bus stops near by to get around the city.
Hotel excellent. Rooms clean and comfortable. Breakfast really good with plenty of options. Staff very good and attentative. We were able to use bikes for free provided from hotel to go round park opposite. Overall, would return for another city break in Madrid.
Comment from Hotel Management
Oct 24, 2016 by alfonsoxii, Hotel Management
Dear Bell, We thank you for your fantastic review of your recent stay with us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We will continue working to can offer our guest the best service! I hope to see you very son in Petit Palace Alfonso XII! Pablo Rozas | Front Desk Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Very nice hotel in a central location.

Posted Oct 17, 2016
Pros: Quiet, comfortable and central.
Cons: It would be nice if the offered rooms with two double beds instead of two twins.
We only stayed here one night, but this hotel provided excellent value and offered clean, modern rooms in a beautiful building overlooking the El Retiro park. While we had an inner courtyard room, it was extremely quiet and the beds were comfortable.
Comment from Hotel Management
Oct 19, 2016 by Alfonso, Hotel Management
Dear Sarah, Thanks for your fantastic review!,We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Petit Palace Alfonso XII Best Regards Pablo Rozas (Front DesK Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint Albans

Lovely hotel

Posted Oct 14, 2016
Location: So much to do nearby. For example. The Prado is five minutes walk away
A charming hotel in a very good location. Modern inside. Lovely clean rooms, with a fantastic shower. Good and friendly staff.
Comment from Hotel Management
Oct 19, 2016 by alfonso, Hotel Management
Dear Matthew, I am very pleased that you enjoyed your stay with us and you were especially pleased with thel location! Your comments that the staff were very helpful and kind are most appreciated, your positive words provide great motivation for the team. We look forward to having the opportunity to welcome you back when you are next visiting Madrid. Best Regards Pablo Rozas (Jefe de Recepcion)
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Opposite the park

Posted Sep 6, 2016
The hotel is very funky with great artwork. Most of the hotel staff were helpful- a special thanks to Christina who was particularly great. It's gorgeous to be able to cross the road and be at the park. I'd happily recommend it.
Comment from Hotel Management
Sep 19, 2016 by petitpalace, Hotel Management
Dear Melanie, We thank you for your fantastic review of your recent stay with us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We will continue working to can offer our guest the best service! I hope to see you very son in Petit Palace Alfonso XII! Pablo Rozas | Front Desk Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

beautiful hotel across from Parque de Retiro.

Posted Aug 20, 2016
Pros: super clean. historic and beautiful building with a multi-level lobby. very (!) sweet/kind staff; left candies and fruit for the kids many days.
Cons: Breakfast is pricey. We enjoyed their free am coffee only & ate at much better, local patisseries where breakfast averaged 20 euros instead of 60.
Location: atoche train station close; can take you to Segovia and other trains to Toledo,Salamanca, Barcelona close by. walking distance to Museo Prado & Ritz
Madrid is spectacular; food, sangria, and Flamenco!!! No humidity; but hot in August--bring good walking shoes and a hat :),locals are dressier than Americans; we enjoyed wearing our "nicer" summer clothes. Most Spaniards are on holiday in August; so we found shops and restaurants open & less crowded than expected. We ate and walked (!!) our way through this beautiful, clean city with 2 sons (12 &16) who also loved the history, food (Jamon Iberico sandwiches esp) and sites. Many beautiful Cathedrals in every city. In Madrid, we toured the Atletico Soccer stadium, Museo Prado, Palacio, Museo de Sorollo (a must!) and took train-rides to Salamanca, Segovia, and Toledo with its crazy small streets & shops. Half hour car ride with local friends to see El Escorial, which is awesome; you have to eat at their "cafeteria" where you can also stay for a quiet and old fashioned overnight/weekend retreat. The Petit Palace is a wonderful hotel across from Parque de Retiro and within walking distance to restaurants, Museo de Prado, & Ritz. Free bike rental a plus and always fresh cold water and friendly hotel staff to greet us and guide us to local places. Location is a quick cab ride to Rastro Fair (Sundays), Plaza de Mayor, Mercado de San Miguel for a delicious meal, and Hernanz, which is oldest place to buy hand made espadrilles. Local friends advised not to tip the usual 15-20% and instead only 1-2%. It feels weird, but it is customary and we quickly got used to it
Comment from Hotel Management
Sep 19, 2016 by petit, Hotel Management
Dear Suzanne, Thank you for your nice review. I am very pleased that you enjoyed your stay with us and you were especially pleased with thel location! Your comments that the staff were very helpful and kind are most appreciated, your positive words provide great motivation for the team. We look forward to having the opportunity to welcome you back when you are next visiting Madrid. Best Regards Pablo Rozas (Jefe de Recepcion)
4 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, ca

Simple efficient hotel near jardine

Posted Aug 14, 2016
Well, this is a tough one. The interior decor was something that Sproket (yes, of SNL fame) would enjoy. Spartan, efficient, bland. But to make up for that lack of colour, the staff was great. All were friendly and helpful. The manager (whose name I unfortunately did not get) made sure that everything was run well and that guests were happy. And the continental breakfast was wonderful. They had a nice selection of fresh fruit, pastries, drinks, cheese, and an awesome coffee machine. Normally we eat in local cafes just to get a flavour of the town, but this place was so good we decided to eat in. They also have a nice perk of free bike loaners. These are great for exploring, especially the huge bustling garden just across the street. The rooms were simple and clean. Thus the good prices. And if you were up for walking, you could see a lot of the key Madrid attractions. All in all, I would recommend this place. If you're a serious tourist who has come to see the city (vs getting pampered at the hotel), this place is just right.
Comment from Hotel Management
Aug 17, 2016 by alfonso, Hotel Management
Dear Guest; We hope that you experienced everything Madrid city has to offer. We are delighted that your stay and experience at the Petit Palace Alfonso XII met all of your expectations. We strive to make every guest experience a special one. And I am happy that we, were able to make that lasting impression upon you. We hope to welcome you back in a near future . Best Regards, Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto,Canada

Nice hotel

Posted Jul 28, 2016
Pros: Clean hotel and friendly staff. Fresh drinking water as you entered the hotel. Offered free bicycles to ride.
Cons: Have more free bicycles available.
Location: Close to train station and park.
Enjoyed being close to park and hotel had free bicycles to ride. However, they should have more bicycles available since we only got to use them one day.
Comment from Hotel Management
Aug 9, 2016 by Alfonso, Hotel Management
Dear Vince: We would like to thank you for having chosen Petit Palace Alfonso XII for your stay in Madrid and for taking the time to share your feedback. It is a pleasure to know the hotel exceeded your expectations. We will be glad to welcome you back in Petit Palace Alfonso XII Best Regards, Pablo Rozas (Front Desk Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Nice hotel. Great staff

Posted Jun 12, 2016
Great hotel in a wonderful location. The staff is very friendly especially Alba in the front desk.
Comment from Hotel Management
Jun 15, 2016 by alfonso@petitpalace.com, Hotel Management
Dear Sandra, Thank you for your nice review. I am very pleased that you enjoyed your stay with us and you were especially pleased with thel location! Thank you for your kind words about the staff! We look forward to your return. Kind regards, Pablo Rozas| Front Desk Manager