Ratings based on 269 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel near park.

Posted Mar 16, 2017
Breakfast amazing. Room overlooking park great size. Lovely staff. Would stay here again
Comment from Hotel Management
Mar 21, 2017 by alf, Hotel Management
Dear Guest, Thank you very much for your lovely comment. We are very pleased that you enjoyed your stay with us and you found the location to be great access to the best of Madrid. On the other hand, It is glad to hear you enjoyed with our breakfast buffet and our room views. We really appreciate your kind Words about the hotel. It will be a real pleasure for us to host you in our Hotel again. Warmest regards Pablo Rozas
4 out of 5
Recommended
for Everyone
by A verified traveler from Bethlehem, PA

Great and very helpful staff

Posted Mar 14, 2017
We stayed for three nights. First two nights (Friday & Saturday) we heard a lot of noice from the next door. But the third night was very quite. Our room was very small looking at the courtyard. Hotel is right across from the Retiro park and located perfectly close to so many attractions. I recommend it but stay at a larger room with a view of the park. Breakfast starts at 7:30 am. If you plan very early activities, such as catching a train or a trip to another place don't get breakfast with the room. We had breakfast included, however could not use it for two days. The staff is super helpful. They have free bikes but limited number. So you need to get it really early. We could not worked the air conditioner. They have a dial on the wall but I think it's only for the heat. You may need to ask about it. We opened the window to cool and air out the room at nights.
Comment from Hotel Management
Mar 21, 2017 by alf, Hotel Management
Dear Guest, First of all, thank you for your comment and your kind words to our reception department, because they always try their best to make your stay the best. We promise to work on your comment to improve our services. Sorry if we didnt notify that we could have cooked a picnin for the breakfast. We hope to see you again in order to show the improvements that we will make. Kind regards Pablo Rozas| Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from seoul

rude hotel counter staffs

Posted Feb 5, 2017
first a formal greeting and then ignore oneself. very unprofessional behavior. except counter staffs, the others are very kind. high floor retio park view's room is excellent. but in the room, there isn't one(cup and tea, pot )
Comment from Hotel Management
Feb 7, 2017 by alfonsoxii, Hotel Management
Dear Guest. First of all, thank you for your comment and your kind words to our reception department, because they always try their best to make your stay the best. We promise to work on your comment to improve our services. Finally, thank you to recommend us for future stays. We hope to see you again in order to show the improvements that we will make. Kind regards Pablo Rozas| Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Nice hotel across the street of El Retiro Park

Posted Jan 12, 2017
Very friendly and helpful staff, nice triple room (with comfortable beds for everyone) and great breakfast buffet. Can improve in bar service and selection.
Comment from Hotel Management
Jan 12, 2017 by alfonso xii, Hotel Management
Dear Mr & Mrs Ayala, We thank you for your fantastic review of your recent stay with us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We will continue working to can offer our guest the best service! I hope to see you very son in Petit Palace Alfonso XII! Pablo Rozas | Front Desk Manager.
5 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest, Thanks for your fantastic review!,We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Petit Palace Alfonso XII Best Regards Pablo Rozas (Front DesK Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut, USA

Boutique hotel with great access to Madrid sites

Posted Dec 10, 2016
Pros: Clean, comfortable with a good location.
Cons: Not much...
Location: All major attractions are accessible, if you like walking and we did lots of it, and enjoyed all of it.
Imagine comfort and style across the street from a fantastic city park - Park Retiro. Reception staff are professional and helpful. Mistakenly, I left my Bose headphones in my room upon departure, but with a few phone calls, had the headphones back in my possession.
Comment from Hotel Management
Dec 20, 2016 by ALF, Hotel Management
Dear Richard, We are delighted by this heartwarming review you have shared in TripAdvisor. You have inspired our staff by recognizing their efforts. Glad to know that you have enjoyed your stay in our hotel. Lastly, our superb location makes our hotel an ideal place for everyone who loves to walk because of its magnificent short walk distance from main tourist attractions, restaurants and shops. We wish to see you again in your next trip to Madrid. Our best regards! Pablo Rozas| Front Desk Manager
5 out of 5
by A verified traveler

Convenient and clean. Awesome breakfast!

Posted Dec 4, 2016 on Hotels
We were happy with our stay. The room was great and very clean. They went all out with their breakfast, it was awesome. The issues we had were the elevator was a little small but we think there's lot of places like that in Europe, and we had to carried our big luggage a few steps up before we can get to the elevator. Also, they don't have the computer and printer at the lobby where we can print out the boarding pass for our fly. It's a little inconvenient for us even though they have the laptop in the room to use but we could not use due to software upgrade and could not print it out even if we could use it. But overall it was a good hotel, everything else made up for these little issues. Five stars from us.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest; We hope that you experienced everything Madrid city has to offer. We are delighted that your stay and experience at the Petit Palace Alfonso XII met all of your expectations. We strive to make every guest experience a special one. And I am happy that we, were able to make that lasting impression upon you. We hope to welcome you back in a near future Pablo Rozas
5 out of 5
by A verified traveler

Wonderful stay in Madrid

Posted Nov 27, 2016 on Hotels
Not too far from the best parts of old Madrid
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Guest, Thanks for your fantastic review!,We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Petit Palace Alfonso XIIBest Regards Pablo Rozas (Front DesK Manager)
4 out of 5
by A verified traveler

Convenient but small rooms

Posted Nov 21, 2016 on Hotels
The room was pleasant but quite small for 2 people, not enough space for luggage or for hanging clothes.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest,, Thank you very much for your reviews and share with this community your experience in Petit Palace Alfonso XII! Is very important for us to know how has been the estay of our guest because with your notes and suggestions we can improve our serivices and áreas. We take note about your coments y invite you to visit again in further ocasions. Thank you very much for visit Petit Palace Hotels! Pablo Rozas | Front Desk Manager
4 out of 5
by A verified traveler

Nice conveniently located hotel

Posted Nov 1, 2016 on Hotels
The hotel is very conveniently located close to all the things one would expect to visit in Madrid, but not in the middle of the noise and crowds of areas like Puerta de Sol. Most UBER and Taxi rides to all the attraction were no more than 5-8 euros away. The hotel staff is very helpful and accommodating and responded to all requests and calls very promptly. Our room was very spacious with high ceilings and a balcony facing the Retiro park. The rooms try to be stylish and artfully decorated and they succeed to some degree, but style ends up trumping function at every turn. For example, the furniture is nice and well-built but not very useful; there were no drawers anywhere in the room only shelves in a built in dresser of some sort that housed the safe and the minibar. But no chest of drawers to be found anywhere and very few hangers available. The nightstands if they could be called that were yet another stylish wing like shelf next to the bed with again; no drawers. The bathroom was overall pretty nice but again another example style over function. There is only one towel hanger. The bathroom door, the one that divides the room from the bathroom is made out of glass, frosted glass, but still leaves much privacy to be desired. The shower was excellent, loved it, with a large rectangular bar that was the shower head, which put out so much water it was like standing in a water fall. Overall I liked the hotel but it never felt cozy or homy.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest, First of all I would like to thank you for sharing your opinionAs you mention, our hotel is strategy located and it gives us the possibility to walk for any place in the city center. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team. Hopefully we will see you again very soon. Best regards Pablo Rozas