Ratings based on 288 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. .

Posted Jun 3, 2017
Very good location ..nice hotel to stay. .clean room..only the room charges is a bit exagerated. .
Comment from Hotel Management
Jun 23, 2017 by ALF, Hotel Management
Dear Guest, Thanks for your fantastic rating!,We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Petit Palace Alfonso XII! Best Regards Pablo Rozas (Front DesK Manager)
5 out of 5
Recommended
for Families
by A verified traveler

Fantastic location

Posted May 28, 2017
Pros: location
Cons: TV remote control
Location: Everything: The Prado, other museums, churches, restaurants, and simply walking. Some wonderful parks in the area.
This hotel is close to major sights, including The Prado, and numerous restaurants. The huge park directly across the street is exceptional. Although located on a busy street, the hotel and our room itself were very quiet. The hotel staff were wonderfully helpful and courteous.
Comment from Hotel Management
May 30, 2017 by alf, Hotel Management
Dear Tim, Thank you for your nice review. I am very pleased that you enjoyed your stay with us and you were especially pleased with thel location! Your comments that the staff were very helpful and kind are most appreciated, your positive words provide great motivation for the team. We look forward to having the opportunity to welcome you back when you are next visiting Madrid. Best Regards Pablo Rozas (Jefe de Recepcion)
5 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk

Great location.

Posted May 22, 2017
Really good location oposite the park and within walking distance of the Prada and other top museums and galleries. Well stocked breakfast served till 10.30 and check out not till 12.
Comment from Hotel Management
May 30, 2017 by alf, Hotel Management
Dear Ann, First of all thank you for sharing your lovely review with expedia community. We are glad to know that you enjoyed your stay in Madrid specially about the Hotel, our fantastic location near the Retiro Park and other interesting points. I will pass your kindly words to the staff of Petit Palace Savoy Alfonso XII. Hope to see you soon! Best regards, Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel rooms

Posted May 13, 2017
We only used it as a sleeping base but it more than met our expectations for the price paid. Everyone was helpful and the hotel was well looked after. We did not use the breakfast facilities as we like to have a fairly small breakfast and found the AZ cafe just round the corner which provided a bowl of melon and a croissant which met our needs. It is a good base for the galleries but you need to go on the metro for the Royal Palace.
Comment from Hotel Management
May 30, 2017 by alf, Hotel Management
Dear Guest, Thank you for sharing your recent stay with us here at Petit Palace Savoy Alfonso XII Hotel. I was thrilled to learn that you enjoyed your experience with us and that my team were very welcoming and personable during your stay. We are happy knowing that you liked our location, room and breakfast. Once again, thank you for your feedback and I look forward to welcoming you back to the Petit Palace Hotel in the very near future. Best Regards, Pablo Rozas
4 out of 5
Recommended
for Everyone
by A verified traveler

Very well located hotel

Posted Apr 26, 2017
Well located hotel just in one of the best areas in madrid. Staff is very friendly
Comment from Hotel Management
Apr 27, 2017 by alf, Hotel Management
Dear Guest, Thank you for posting your comments on Expedia regarding your stay with us. It is a pleasure to read such a positive comment. I really appreciate your kind words about the staff because it is really important for the whole team, we always work hard to provide to our guest the best experience at Petit Palace Alfonso XII. I am glad to read you were able to enjoy Madrid thank to our unbeatable location, as you mention the hotel has a great location near Puerta de Alcala, in front of Retiro Park and the Prado Museum. I hope to welcome you back in the near future and thank you again to recommend us. Best regards Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice location close to beautiful Retiro Park

Posted Apr 18, 2017
Pros: Quiet room, friendly staff, good location.
Cons: Water glasses could be washed and changed every day.
Location: The location was good for us, lovely park across the road where you can spend hours just walking and relaxing.
The hotel was lovely, very quiet and relaxing, in a good location close to park, train station and metro but only 15 minutes walk to the centre. All of the staff were friendly and helpful, breakfast was amazing, so much choice.
Comment from Hotel Management
Apr 24, 2017 by alf, Hotel Management
Dear Karen, We would like to thank you for having chosen Petit Palace Alfonso XII for your stay in Madrid and for taking the time to share your feedback. It is a pleasure to know the hotel location ,in the smartest area in the city, exceeded your expectations and that you enjoyed the sorrounded area. We are happy to know our staff were able to make your stay enjoyable and that our hospitality and services reached your expectations. Pablo Rozas We will be glad to welcome you back in Petit Palace Alfonso XII Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut,US

Nice location,

Posted Apr 12, 2017
Friendly staff,very good location across from park.Our room was facing the rear unfortunately, but that what I paid for.Very decent breakfast, little strange bathroom toilet pretty much inside the shower cabin but nothing to worry about. Would stay again
Comment from Hotel Management
Apr 17, 2017 by alfonso, Hotel Management
Dear Sebastian, Thank you so much for sharing your experience with us! We are very proud of our hotel and being close to The Prado Museum and The Retiro Park is an added joy. It is amazing to see that you had such a wonderful stay with us and enjoyed our delightful breakfasts. I do hope to see you soon. Best Regards Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Fun hotel in a great locstion

Posted Apr 9, 2017
We stayed in this hotel on a family vacation. My husband and I had a regular double room, our three teenage daughters were in their "studio" room ( we had booked a triple room but on arrival they assigned the girls to the srudio room rhst sleeps four). Rooms were small but comfortable with fun "funky" decor. Bathrooms were modern and clean with great water pressure in shower. Buffet breakfast was awesome! Great spot across the street from the park and walking distance to bars and restaurants. Highly recommend!
Comment from Hotel Management
Apr 10, 2017 by alfonso, Hotel Management
Dear Jo,We would like to thank you for having chosen Petit Palace Alfonso XIIl for your stay in Madrid and for taking the time to share your experience with us. We are glad to know you enjoyed the hotel location and that you found our buffet breakfast service good and that the rest of our services, , room, met your expectations. We are looking forward to welcoming you again. Best regards, Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous location

Posted Apr 6, 2017
A delightful hotel with very helpful staff. Across the street from Retiro Park and the #19 bus that goes to most sites, 2 blocks away from both the Prado and the Thyssen Museum
Comment from Hotel Management
Apr 10, 2017 by ALFONSO, Hotel Management
Dear Barbara Thank you for having booked at our hotel Petit Palace Alfonso XII and for sharing this incredible review! For us, your opinion is very important and we are very happy that you enjoyed your stay with us. I hope to see you very soon in Petit Palace Alfonso XII Best regards, Pablo Rozas
5 out of 5
by Mary

Views of Retiro

Posted Mar 22, 2017 on Hotels
Have stayed here before - the room was terrific (perhaps a bit over-designed (too many textures/graphics) - we love the location and the front desk staff is marvelous. Only complaint - why do they not have a person available to take up luggage to your room for you?
Comment from Hotel Management
Mar 23, 2017 by Maria, Hotel Management
Dear Mary, It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We have a porter Service, sorry if he was in another room when you arrive, Sorry for the inconvenieces. We promise to work on your comment to improve our services. We hope to see you again in order to show the improvements that we will make. Kind regards Pablo Rozas| Front Desk Manager