Ratings based on 297 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Beautiful Location Across From Retiro Park

Posted Jul 11, 2017
Location: Excellent location!! Very central to Prado, and other museums. Puerta de Alcala is just up the street, and Atocha station is within walking distance.
We recently stayed at Petit Palace Savoy Alfonso XII and truly enjoyed it. The location was perfect and our suite offered a wrap around balcony with spectacular views of Retiro Park. Room was spacious, with a living/dinning room area. I would definitely recommend this hotel to friends. The staff was very friendly and helpful.
Comment from Hotel Management
Jul 21, 2017 by Laura, Hotel Management
Dear Tania, Thank you for choosing us and for taking your time to share your experience. It is amazing to hear when a guest has enjoyed their visit to Madrid. It is always pleasing to see that our staff and the service provided by the whole team exceed our guest’s expectations, I have already passed your nice words on to our friendlyand helpful staff, Look forward to welcoming you back very soon. Best Regard, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Families
by A verified traveler from Raleigh, NC

Great family room!

Posted Jul 8, 2017
Great location across from Retiro Park and close to Prado. Our room had a queen bed and bunk beds for the kids. Perfect for our family!! Breakfast was expensive for what it included, so I would pass on purchasing unless you are rushed for time. Room was spacious and quiet with many amenities in the room. Very pleased with the hotel.
Comment from Hotel Management
Jul 21, 2017 by Laura, Hotel Management
Dear Michele, Thank you very much for taking the time to leave your positive review and thanks to you for your excellent rating, we are glad to know you had a great experience with us, we are really happy to know you loved our hotel for families! I hope we have the pleasure of welcoming you back soon. Best Regards Laura Ortega Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful location across from park retire

Posted Jul 7, 2017
Clean hotel, super courteous staff, very atttentive to our needs. Very close to restaurants and plazas and metro stations. Hotel smell perfume all the time
Comment from Hotel Management
Jul 21, 2017 by Laura, Hotel Management
Dear Guest, First of all thank you for choosing us for your last visit to Madrid! It’s great to hear you had a great experience with us, thank you for sharing it on Espedia. Thank you for your kinds words about the team, I am sharing your comments with my colleagues who will be delighted to read it. Looking forward to welcoming you soon. Best Regards, Laura Ortega Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Mount Vernon, WA

Excellent hotel near tourist attractions

Posted Jun 28, 2017
Excellent hotel with an excellent staff. Located on ride on the northwest part of the Parque Retiró which itself is a beautiful park. Close enough to walk to the Prado Museum. Nice little restaurants nearby. Near the bus stop of the Madrid city tour bus.
Comment from Hotel Management
Jul 3, 2017 by Eva, Hotel Management
Dear Oscar, Thank you for sharing your recent stay with us here at Petit Palace Savoy Alfonso XII. I was thrilled to learn that you enjoyed your experience with us and that our team were very welcoming and personable during your stay. Thank you for your lovely comment about our excellent location! Lastly, thank you for your feedback and I look forward to welcoming you back to petit Palace Hotel in the very near future. Best wishes Eva García
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. .

Posted Jun 3, 2017
Very good location ..nice hotel to stay. .clean room..only the room charges is a bit exagerated. .
Comment from Hotel Management
Jun 23, 2017 by ALF, Hotel Management
Dear Guest, Thanks for your fantastic rating!,We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Petit Palace Alfonso XII! Best Regards Pablo Rozas (Front DesK Manager)
5 out of 5
Recommended
for Families
by A verified traveler

Fantastic location

Posted May 28, 2017
Pros: location
Cons: TV remote control
Location: Everything: The Prado, other museums, churches, restaurants, and simply walking. Some wonderful parks in the area.
This hotel is close to major sights, including The Prado, and numerous restaurants. The huge park directly across the street is exceptional. Although located on a busy street, the hotel and our room itself were very quiet. The hotel staff were wonderfully helpful and courteous.
Comment from Hotel Management
May 30, 2017 by alf, Hotel Management
Dear Tim, Thank you for your nice review. I am very pleased that you enjoyed your stay with us and you were especially pleased with thel location! Your comments that the staff were very helpful and kind are most appreciated, your positive words provide great motivation for the team. We look forward to having the opportunity to welcome you back when you are next visiting Madrid. Best Regards Pablo Rozas (Jefe de Recepcion)
5 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk

Great location.

Posted May 22, 2017
Really good location oposite the park and within walking distance of the Prada and other top museums and galleries. Well stocked breakfast served till 10.30 and check out not till 12.
Comment from Hotel Management
May 30, 2017 by alf, Hotel Management
Dear Ann, First of all thank you for sharing your lovely review with expedia community. We are glad to know that you enjoyed your stay in Madrid specially about the Hotel, our fantastic location near the Retiro Park and other interesting points. I will pass your kindly words to the staff of Petit Palace Savoy Alfonso XII. Hope to see you soon! Best regards, Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel rooms

Posted May 13, 2017
We only used it as a sleeping base but it more than met our expectations for the price paid. Everyone was helpful and the hotel was well looked after. We did not use the breakfast facilities as we like to have a fairly small breakfast and found the AZ cafe just round the corner which provided a bowl of melon and a croissant which met our needs. It is a good base for the galleries but you need to go on the metro for the Royal Palace.
Comment from Hotel Management
May 30, 2017 by alf, Hotel Management
Dear Guest, Thank you for sharing your recent stay with us here at Petit Palace Savoy Alfonso XII Hotel. I was thrilled to learn that you enjoyed your experience with us and that my team were very welcoming and personable during your stay. We are happy knowing that you liked our location, room and breakfast. Once again, thank you for your feedback and I look forward to welcoming you back to the Petit Palace Hotel in the very near future. Best Regards, Pablo Rozas
4 out of 5
Recommended
for Everyone
by A verified traveler

Very well located hotel

Posted Apr 26, 2017
Well located hotel just in one of the best areas in madrid. Staff is very friendly
Comment from Hotel Management
Apr 27, 2017 by alf, Hotel Management
Dear Guest, Thank you for posting your comments on Expedia regarding your stay with us. It is a pleasure to read such a positive comment. I really appreciate your kind words about the staff because it is really important for the whole team, we always work hard to provide to our guest the best experience at Petit Palace Alfonso XII. I am glad to read you were able to enjoy Madrid thank to our unbeatable location, as you mention the hotel has a great location near Puerta de Alcala, in front of Retiro Park and the Prado Museum. I hope to welcome you back in the near future and thank you again to recommend us. Best regards Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice location close to beautiful Retiro Park

Posted Apr 18, 2017
Pros: Quiet room, friendly staff, good location.
Cons: Water glasses could be washed and changed every day.
Location: The location was good for us, lovely park across the road where you can spend hours just walking and relaxing.
The hotel was lovely, very quiet and relaxing, in a good location close to park, train station and metro but only 15 minutes walk to the centre. All of the staff were friendly and helpful, breakfast was amazing, so much choice.
Comment from Hotel Management
Apr 24, 2017 by alf, Hotel Management
Dear Karen, We would like to thank you for having chosen Petit Palace Alfonso XII for your stay in Madrid and for taking the time to share your feedback. It is a pleasure to know the hotel location ,in the smartest area in the city, exceeded your expectations and that you enjoyed the sorrounded area. We are happy to know our staff were able to make your stay enjoyable and that our hospitality and services reached your expectations. Pablo Rozas We will be glad to welcome you back in Petit Palace Alfonso XII Best Regards,