Ratings based on 220 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from New Jersey

beautiful hotel across from Parque de Retiro.

Posted Aug 20, 2016
Pros: super clean. historic and beautiful building with a multi-level lobby. very (!) sweet/kind staff; left candies and fruit for the kids many days.
Cons: Breakfast is pricey. We enjoyed their free am coffee only & ate at much better, local patisseries where breakfast averaged 20 euros instead of 60.
Location: atoche train station close; can take you to Segovia and other trains to Toledo,Salamanca, Barcelona close by. walking distance to Museo Prado & Ritz
Madrid is spectacular; food, sangria, and Flamenco!!! No humidity; but hot in August--bring good walking shoes and a hat :),locals are dressier than Americans; we enjoyed wearing our "nicer" summer clothes. Most Spaniards are on holiday in August; so we found shops and restaurants open & less crowded than expected. We ate and walked (!!) our way through this beautiful, clean city with 2 sons (12 &16) who also loved the history, food (Jamon Iberico sandwiches esp) and sites. Many beautiful Cathedrals in every city. In Madrid, we toured the Atletico Soccer stadium, Museo Prado, Palacio, Museo de Sorollo (a must!) and took train-rides to Salamanca, Segovia, and Toledo with its crazy small streets & shops. Half hour car ride with local friends to see El Escorial, which is awesome; you have to eat at their "cafeteria" where you can also stay for a quiet and old fashioned overnight/weekend retreat. The Petit Palace is a wonderful hotel across from Parque de Retiro and within walking distance to restaurants, Museo de Prado, & Ritz. Free bike rental a plus and always fresh cold water and friendly hotel staff to greet us and guide us to local places. Location is a quick cab ride to Rastro Fair (Sundays), Plaza de Mayor, Mercado de San Miguel for a delicious meal, and Hernanz, which is oldest place to buy hand made espadrilles. Local friends advised not to tip the usual 15-20% and instead only 1-2%. It feels weird, but it is customary and we quickly got used to it
4 out of 5
by A verified traveler from Fremont, ca

Simple efficient hotel near jardine

Posted Aug 14, 2016
Well, this is a tough one. The interior decor was something that Sproket (yes, of SNL fame) would enjoy. Spartan, efficient, bland. But to make up for that lack of colour, the staff was great. All were friendly and helpful. The manager (whose name I unfortunately did not get) made sure that everything was run well and that guests were happy. And the continental breakfast was wonderful. They had a nice selection of fresh fruit, pastries, drinks, cheese, and an awesome coffee machine. Normally we eat in local cafes just to get a flavour of the town, but this place was so good we decided to eat in. They also have a nice perk of free bike loaners. These are great for exploring, especially the huge bustling garden just across the street. The rooms were simple and clean. Thus the good prices. And if you were up for walking, you could see a lot of the key Madrid attractions. All in all, I would recommend this place. If you're a serious tourist who has come to see the city (vs getting pampered at the hotel), this place is just right.
Comment from Hotel Management
Aug 17, 2016 by alfonso, Hotel Management
Dear Guest; We hope that you experienced everything Madrid city has to offer. We are delighted that your stay and experience at the Petit Palace Alfonso XII met all of your expectations. We strive to make every guest experience a special one. And I am happy that we, were able to make that lasting impression upon you. We hope to welcome you back in a near future . Best Regards, Pablo Rozas
5 out of 5
by A verified traveler from Toronto,Canada

Nice hotel

Posted Jul 28, 2016
Pros: Clean hotel and friendly staff. Fresh drinking water as you entered the hotel. Offered free bicycles to ride.
Cons: Have more free bicycles available.
Location: Close to train station and park.
Enjoyed being close to park and hotel had free bicycles to ride. However, they should have more bicycles available since we only got to use them one day.
Comment from Hotel Management
Aug 9, 2016 by Alfonso, Hotel Management
Dear Vince: We would like to thank you for having chosen Petit Palace Alfonso XII for your stay in Madrid and for taking the time to share your feedback. It is a pleasure to know the hotel exceeded your expectations. We will be glad to welcome you back in Petit Palace Alfonso XII Best Regards, Pablo Rozas (Front Desk Manager)
5 out of 5
by A verified traveler


Posted Jul 21, 2016
Comment from Hotel Management
by Alfonso XII, Hotel Management
Estimado Cliente Nos agrada saber que su experiencia en Petit Palace fue positiva. Ha sido un honor el transmitir en su nombre sus amabilísimas palabras a todo nuestro Equipo quien se siente orgulloso, a su vez, de haber sido capaz de contribuir a que su estancia haya sido placentera y agradable. Esperamos poder volver a verles muy pronto por nuestro Hotel. Reciba un saludo de todo el equipo de Petit Palace Alfonso XII
5 out of 5
by A verified traveler from Miami, Florida

Nice hotel. Great staff

Posted Jun 12, 2016
Great hotel in a wonderful location. The staff is very friendly especially Alba in the front desk.
Comment from Hotel Management
Jun 15, 2016 by alfonso@petitpalace.com, Hotel Management
Dear Sandra, Thank you for your nice review. I am very pleased that you enjoyed your stay with us and you were especially pleased with thel location! Thank you for your kind words about the staff! We look forward to your return. Kind regards, Pablo Rozas| Front Desk Manager
4 out of 5
by kjetil

This traveler left a rating score only Posted May 24, 2016 on Hotels
5 out of 5
by A verified traveler from brandenburg

Erstklassiges Hotel am Retiro

Posted May 10, 2016
Pros: Qualifiziertes Personal!! Vom Türservice bis zum Housekeeping mehr als 4Sterne
Cons: Ganz klein wenig nervig:Kaffeeautomaten beim Frühstück.Wenn voll,dann bisschen warten.Qualität des Kaffees allerdings wiederum erstklassig.
Location: Direkt am Retiro.Zu Fuß 20 Min.ins Zentrum.
Hochzeitsfeier unserer Kinder war absolut hervorragend organisiert.Service undQualität ließen keine Wünsche offen.Danke
Comment from Hotel Management
Jun 9, 2016 by alfonsoxii@petitpalace.com, Hotel Management
Zunächst einmal vielen Dank für Ihren Kommentar und Ihre freundlichen Worte an unsere Rezeption-Abteilung, weil sie immer ihr Bestes versuchen, um Ihren Aufenthalt das beste. Wir versprechen, auf Ihren Kommentar zur Verbesserung unserer Dienstleistungen zu arbeiten. Wir hoffen, Sie wieder zu sehen, um die Verbesserungen zu zeigen, die wir machen. Herzliche Grüße. Pablo Rozas
4 out of 5
by A verified traveler from Hamburg

Designhotel mitten in Madrid

Posted May 9, 2016
Pros: Gutes Bett, Regenwalddusche
Cons: Tür zum Flur kann man besser abdichten gegen Lärm
Location: mitten in Madrid, durch den Retiro-Park auch nahe der grünen Lunge von Madrid
Das Hotel ist sehr schön und neu eingerichtet. Auch der Blick in den Park Retire mit der befahrenen Straße davor war sehr schön. Das Frühstück war mit den frischen Früchten und der vielen Küchlein eine tolle Auswahl.
Comment from Hotel Management
Jun 8, 2016 by alfonsoxii, Hotel Management
Lieber Marina, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Pablo Rozas| Front Desk Manager
5 out of 5
by A verified traveler


Posted Apr 30, 2016
Pros: son confort et amabilité du personnel
Cons: Revoir la langue des chaines proposées à la télévision.
Location: Quartier très agréable. Beaucoup de verdure. Bien que ce quartier soit touristique il reste malgré tout calme.
Cet hôtel est très bien placé, face au parc Retiro. Très proche des musés du Prado et Thyssen. Pour se restaurer ce n'est pas le choix qui manque dans ce joli quartier. L'hôtel par lui même est très agréable avec un personnel aimable et souriant. Hôtel agréable et confortable. Le petit déjeuner buffet est copieux et excellent tant pour ce qui est proposé dans le sucré ou le salé. Le restaurant de l'hôtel propose, lui aussi, de très bons plats. Le seul petit inconvénient que j'ai trouvé c'est l'absence de chaines de télévision parlé en français. Au moins une m'aurait satisfaite.
Comment from Hotel Management
May 5, 2016 by AlfonsoXII, Hotel Management
Chers Client Nous vous remercions d'avoir choisi l'Petit Palace Alfonso XII Hotel, et d'avoir pris le temps de donner votre avis. Nous sommes ravis de savoir que vous avez passé un bon séjour parmi nous, que vous avez appréciez le confort et la taille de nos chambres. N'hésitez pas à nous contacter directement lors d'un prochain séjour à Madrid. Nous vous accueillerons à nouveau avec plaisir. Bien cordialement, Pablo Rozas | Front Desk Manag
5 out of 5
by Beat from Luzern

Posted Mar 23, 2016 on Hotels
freundliche zuvorkommender Service an guter Lage, Innenstadt gut zu Fuss erreichbar und der Retiro Park vor der Haustür, hervorragendes Frühstücksbuffet am Wochenende bis 11:30
Comment from Hotel Management
May 28, 2016 by Maria, Hotel Management
Sehr geehrter Kunde, Vielen Dank für Ihre Erfahrungen mit uns zu teilen. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns so positiv, wie auch unser Frühstück Zeitplan auf Ihre Bedürfnisse ausreichend ist, wissen wir, dass unsere Gäste Wochenenden Frühstück ein wenig später. Wir hoffen, dass Sie uns besuchen, bald wieder. Gruß Leticia Gutierrez (Leiter der Rezeption)