Ratings based on 572 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Buenos Aires

Lindo hotel muy bien ubicado en zona céntrica

Posted Aug 24, 2016
Pros: Para destacar el desayuno: excelente, muy completo y gourmet. No lo teníamos incluido pero lo probamos y repetimos los dos días de estadía
Cons: Faltaría un espejo completo y un poco más de luz en la habitación.
Location: Zona céntrica, comercial, excelente acceso.
Muy buena experiencia. Hotel ubicado en zona céntrica y comercial. Para destacar el desayuno: excelente, muy completo y gourmet. No lo teníamos incluido pero lo probamos y repetimos los dos días de estadía.
5 out of 5
by A verified traveler from Helsinki

Nice hotel in city of Madrid

Posted Aug 22, 2016
Hotel was very good located, everything is nearby. There is lots of stores and lovely restaurants nearby. Room was little bit small, but there was enough space for two person. Between room and bathroom was only glass door, thats weird 😊 Room was clean and looking pretty new. Staff was nice. We didnt try breakfast.
Comment from Hotel Management
Aug 25, 2016 by Javier Martín, Hotel Management
Dear Ritva Thanks for your comment about your experience in the Petit Palace Tres Cruces Hotel! Guest satisfaction is the most important thing for us and we have passed on your sweet comments to our staff,I am sure they would be glad to read it. We look forward to welcoming you back again in the future. Kind regards Javier Martín | Front Desk Manager
4 out of 5
by A verified traveler from Palermo

Ottima la posizione: centralissimo

Posted Aug 16, 2016
A piedi si raggiungono molti luoghi d'importanza turistica, facile accesso a bus e metro. Imbarazzo della scelta tra ristoranti, bar, negozi di souvenir... personale dell' hotel gentilissimo e disponibile! Esperienza piacevolissima, saremmo rimaste volentieri altri 2/3 giorni.
Comment from Hotel Management
Aug 19, 2016 by Javier Martín, Hotel Management
Gentile Maria Grazia, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti,
4 out of 5
by A verified traveler

Süßes Hotel direkt im Stadtzentrum

Posted Aug 13, 2016
Location: Direkt im Stadtzentrum. Zu allen Sehenswürdigkeiten kann man zu Fuß hingehen.
Das Hotel liegt in einer Seitenstraße an der Gran Via und ist somit optimal, da man sich direkt im Stadtzentrum befindet. Die Zimmer sind sauber und haben eine gute Größe, das Bad ist groß und verfügt über einen Föhn. Sowohl das Frühstück als auch das Frühstückspersonal sind nett und freundlich. Das Frühstücksbuffet wird immer nachgefüllt! Alles in einem war es ein sehr komfortabler Aufenthalt im Hotel und absolut empfehlenswert.
Comment from Hotel Management
Aug 18, 2016 by Javier Martín, Hotel Management
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,
4 out of 5
by A verified traveler

Goed Hotel

Posted Aug 6, 2016
Goed hotel Centraal gelegen in Madrid Goede uitvalbasis voor uitstapjes
Comment from Hotel Management
by Javier Martín, Hotel Management
Beste gast, Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien. Met vriendelijke groet,
4 out of 5
by A verified traveler from Erie, PA

Great Location and hotel

Posted Jul 19, 2016
Pros: Close to everything, yet quiet enough to get sleep.
Location: Gran Via and the Metro are steps away. Puerto Sol and other tourist places are easily within walking distance.
20 steps from Gran Via, yet quiet and very nice. Perfect location for Shopping, visiting Puerto Sol and steps away from the Metro...would definitely stay there again!
Comment from Hotel Management
Jul 21, 2016 by Javier Martín, Hotel Management
Dear Danielle, Thank you very much for your reviews and share with this community your experience in Petit Palace Tres Cruces! Is very important for us to know how has been the estay of our guest because with your notes and suggestions we can improve our serivices and áreas. We hope to see you again at your next visit to Madrid. Thank you very much for visit Petit Palace Hotels!
5 out of 5
by A verified traveler from london

Good location, good air con!

Posted Jul 18, 2016
Comfortable room with good air con. Friendly staff. Wifi a bit spotty. Breakfast ok. Spent a week and was fine- really good location for royal palace and prado and other museums as well as bars and restaurants. Quite a touristy area so quite expensive but also felt very safe even at 3am. Would happily stay again.
Comment from Hotel Management
Jul 18, 2016 by Javier Martín, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
by A verified traveler

Excellent location and decent rooms!

Posted Jul 17, 2016
In the heart of Madrid´s centre, next to Gran Via´s metro station. Celan, comfy rooms, goo buffet breakfast and friendly staff. Also air con :)
Comment from Hotel Management
Jul 18, 2016 by Javier Martín, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
by A verified traveler from London

Great location but not the best experience

Posted Jul 13, 2016
Pros: Location
Cons: Air conditioning and ensuring the ground floor rooms are not disturbed by noise.
Location: Perfect location for shopping, main squares, Checua and connections to all the sites.
The hotel is clean, modern and very conveniently located. I don't think I could have gotten a better location to base myself for the weekend. Breakfast was also really nice. Main problem was my room. It wasn't ready when I arrived (despite arriving nearly 2 hours after I was allowed to check in). The air conditioning didn't work and shower taps were seriously hard to turn as the handle had been snapped off. The room was on the ground floor which meant it was very noisy with the reception noises (phones ringing, guests arriving etc). I also got woken up at 3am as the laundry was being collected and so there were trolleys rattling past my room for half an hour - this ruined my last day as I was exhausted. The staff weren't very welcoming on my arrival and were quite cold - it was much better when I checked out so perhaps it was just a stressful day. Overall I would recommend the hotel but insist on a room anywhere but the ground floor.
Comment from Hotel Management
Jul 18, 2016 by Javier Martín, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
5 out of 5
by A verified traveler from Amersfoort

uitstekend hotel

Posted Jul 12, 2016
Het hotel is schoon, vriendelijk personeel . uitstekende airco, zeer goede wifi, zeer centraal gelegen tov bezienswaardigheden; menig 4 sterren hotel kan hier niet tegenop...
Comment from Hotel Management
Jul 16, 2016 by Javier Martín, Hotel Management
Dank u voor uw reactie. Wij hopen u binnenkort te mogen verwelkomen.