Ratings based on 558 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from new york

Good location

Posted Jul 22, 2016
Pros: Clean rooms, quiet area, 24 hour access to coffee,friendly staff, good bars and restaurants near .
Cons: Air conditioning was a bit old and not the quietest.
Location: Lots of nice bars and restaurants, parks and places of interest nearby.
First time in New York so didn't really know if the location was going to work for us,but as it turned out it was perfect. Near to the Brooklyn bridge and in the financial district with lots of great places to eat and China town was within walking distance. I would recommend getting a metro card for the underground,it made everything easily accessible.
4 out of 5
by A verified traveler from Erie, PA

Great Location and hotel

Posted Jul 19, 2016
Pros: Close to everything, yet quiet enough to get sleep.
Location: Gran Via and the Metro are steps away. Puerto Sol and other tourist places are easily within walking distance.
20 steps from Gran Via, yet quiet and very nice. Perfect location for Shopping, visiting Puerto Sol and steps away from the Metro...would definitely stay there again!
Comment from Hotel Management
Jul 21, 2016 by Javier Martín, Hotel Management
Dear Danielle, Thank you very much for your reviews and share with this community your experience in Petit Palace Tres Cruces! Is very important for us to know how has been the estay of our guest because with your notes and suggestions we can improve our serivices and áreas. We hope to see you again at your next visit to Madrid. Thank you very much for visit Petit Palace Hotels!
5 out of 5
by A verified traveler from london

Good location, good air con!

Posted Jul 18, 2016
Comfortable room with good air con. Friendly staff. Wifi a bit spotty. Breakfast ok. Spent a week and was fine- really good location for royal palace and prado and other museums as well as bars and restaurants. Quite a touristy area so quite expensive but also felt very safe even at 3am. Would happily stay again.
Comment from Hotel Management
Jul 18, 2016 by Javier Martín, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
by A verified traveler

Excellent location and decent rooms!

Posted Jul 17, 2016
In the heart of Madrid´s centre, next to Gran Via´s metro station. Celan, comfy rooms, goo buffet breakfast and friendly staff. Also air con :)
Comment from Hotel Management
Jul 18, 2016 by Javier Martín, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
by A verified traveler from London

Great location but not the best experience

Posted Jul 13, 2016
Pros: Location
Cons: Air conditioning and ensuring the ground floor rooms are not disturbed by noise.
Location: Perfect location for shopping, main squares, Checua and connections to all the sites.
The hotel is clean, modern and very conveniently located. I don't think I could have gotten a better location to base myself for the weekend. Breakfast was also really nice. Main problem was my room. It wasn't ready when I arrived (despite arriving nearly 2 hours after I was allowed to check in). The air conditioning didn't work and shower taps were seriously hard to turn as the handle had been snapped off. The room was on the ground floor which meant it was very noisy with the reception noises (phones ringing, guests arriving etc). I also got woken up at 3am as the laundry was being collected and so there were trolleys rattling past my room for half an hour - this ruined my last day as I was exhausted. The staff weren't very welcoming on my arrival and were quite cold - it was much better when I checked out so perhaps it was just a stressful day. Overall I would recommend the hotel but insist on a room anywhere but the ground floor.
Comment from Hotel Management
Jul 18, 2016 by Javier Martín, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
5 out of 5
by A verified traveler from Amersfoort

uitstekend hotel

Posted Jul 12, 2016
Het hotel is schoon, vriendelijk personeel . uitstekende airco, zeer goede wifi, zeer centraal gelegen tov bezienswaardigheden; menig 4 sterren hotel kan hier niet tegenop...
Comment from Hotel Management
Jul 16, 2016 by Javier Martín, Hotel Management
Dank u voor uw reactie. Wij hopen u binnenkort te mogen verwelkomen.
4 out of 5
by A verified traveler from Toronto, ON

Excellent location

Posted Jun 27, 2016
If you are looking for a very centrally located hotel that mixes value with comfort, this is for you. From check in to check out the staff was better than any five star hotel I've stayed at. While the rooms are small, they are well appointed and very clean. Tip: Choose a small room that includes breakfast. The breakfast is excellent and you can't beat the value of a small room.
Comment from Hotel Management
Jun 27, 2016 by Javier Martín, Hotel Management
Dear Tim, Thank you very much for your kind words following your recent stay with us at Petit Palace Tres Cruces Hotel. I was delighted to read that you enjoyed your stay with us and that you enjoyed all the facilities and service we provided you. We are working hard to offer all our guest the best Petit Palace Experience. We look forward to welcoming you back soon.
4 out of 5
by A verified traveler from London

Posted Jun 25, 2016
Excellent, clean modern fresh hotel in a perfect location in centre of town. Staff were excellent. Room is in small size but adequate for two people but the bathroom size was very good. Modern showers with hydra jets and both fixed and removeable shower head. Breakfast buffet was superb wide range of hot and cold food with excellent fresh bread and pastries. Would wholly reccomend.
Comment from Hotel Management
Jun 27, 2016 by Javier Martín, Hotel Management
Dear Matt, Thank you very much for your kind words following your recent stay with us at Petit Palace Tres Cruces Hotel. I was delighted to read that you enjoyed your stay with us and that you enjoyed all the facilities and service we provided you. We are working hard to offer all our guest the best Petit Palace Experience. We look forward to welcoming you back soon.
4 out of 5
by A verified traveler from Argentina

Como en casa

Posted Jun 21, 2016
Es la segunda vez que vamos a Madrid y nos alojamos siempre en el hotel PPTres Cruces. Es cómodo y su personal excelente, además la ubicación es privilegiada.
Comment from Hotel Management
Jun 23, 2016 by Javier Martín, Hotel Management
Estimado Salvador Muchas gracias por la fantástica valoración que nos ha otorgado y por haberla compartido con el resto de viajeros. En Petit Palace Tres Cruces trabajamos cada día para poder porporcionar a cada uno de nuestros huéspedes la mejor de las estancias y que cada momento a nuestro lado sea una satisfacción y sorpresa. Esperamos poder volver a recibirles de nuevo muy pronto. Un saludo de todo el equipo.
5 out of 5
by A verified traveler

Centrally located and staff was excellent!

Posted Jun 19, 2016
Very pleasant staff and helpful in guiding us on what to do while in Madrid as well as nearby cities like Toledo.
Comment from Hotel Management
Jun 21, 2016 by Javier Martín, Hotel Management
Dear guest , Thank you for your great feedback about your recent stay with us. We are delighted to hear that you enjoyed it and that our services pleased you. The best news is that you would consider staying with us again!! We hope we will see you again soon in Tres Cruces! Best regards,