Ratings based on 457 Verified Reviews

4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from P Miami Usa

Nice Hotel in the heart of the city.

Posted Jul 19, 2017
The hotel and staff are FANTASTIC. The hotel is located in the heart of the city. There are many restaurants, bars near the hotel. For sure I recommend this hotel and I will go back to Petit Palace Triball. 💃🏼💃🏼💃🏼
Comment from Hotel Management
Jul 20, 2017 by Sara Lopez. Front Desk manager, Hotel Management
Dear guest I would like to thank you for taking the time to share your experience in our Hotel. We are glad to know that the experience has been so positive and you have enjoyed our services and the area. thank you for your comments and best regards! Sara Lopez Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

great location, great staff, great time

Posted Jul 11, 2017
Madrid experience was fantastic, great city, beautiful places, a lot of history and very good people. GREAT HOTEL we recomend it 100%!!!
Comment from Hotel Management
Jul 12, 2017 by Sara Lopez. Front Desk manager, Hotel Management
Dear Fernando thank your for your review and words. We are happy you have enjoyed your experience with us and enjoyed the city. Best regards Sara Lopez Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Excellent hotel and location

Posted Jun 19, 2017
Pros: Cleanliness, location & staff
Location: Next to the best shopping area, plenty of cafes, and only steps from Metro station
My family of 5 stayed at this hotel for five nights. First of all great location, steps from Metro, within walking distance to stores and not loud at night. The rooms were comfortable, bathrooms brand new and the staff so very helpful. I look forward to going back.
Comment from Hotel Management
Jun 28, 2017 by Patricia Alonso. Front desk manager. , Hotel Management
Dear Jackie, thank you for staying with us during your trip to Madrid and for leaving your commentaries about the hotel. We are very glad that you could enjoy our services, location, staff and the renovated bathrooms! We also look forward to see you soon. Best regards.
2 out of 5
by A verified traveler

Do Not Stay Here

Posted May 26, 2017
Shower door is see through, can not stay with friends Elevator so small your badge doesn't fit, you have to make several trips for something so simple Your room window is facing a retail store you can't open curtains and walk around comfortably Hotel is under construction dust might affect kids and others
Comment from Hotel Management
May 30, 2017 by Patricia Alonso. Front desk manager, Hotel Management
Dear guest, thank you for choosing Petit Palace Triball during your stay in Madrid. It is so sad fot me that you have had this impression about the hotel. We are making a big effort to renovate the breakfast area and the front desk. but I apologyze if this caused you some inconveniences. About the views, we have already install new cortains in order to open thewindows and not been watched from the store in the front. I invite you to enjoy the improvements your next trip to Madrid. Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great and recently renovated hotel.

Posted May 13, 2017
Pros: Really very good hotel, strongly recommended.
Cons: I would honestly say, nothing.
Location: Right off Gran Via with its shops and close to many interesting areas with restaurants etc. Close to Grand Via subway so transit easy.
Great location right beside Gran Via subway station, shops, restaurants etc. Rooms great and staff very helpful. Breakfasts are excellent and fresh.
Comment from Hotel Management
May 14, 2017 by Carolina, Hotel Management
Dear David, We thank you for your fantastic review of your recent stay with us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We will continue working to can offer our guest the best service! I hope to see you very soon in Petit Palace Triball! Best regards, Carolina Cervera (Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Great location, breakfast and staff

Posted May 3, 2017
Pros: Great location, breakfast and staff
Great location, breakfast and staff that done anything to make us satisfied
Comment from Hotel Management
May 3, 2017 by Carolina, Hotel Management
Dear Eran, Thank you for spending a few minutes in rating your stay at Petit Palace Triball. It is a pleasure to know that you had a great stay and it will be a pleasure to welcome you back next time you are coming to Madrid. Best regards, Carolina Cervera Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Family reunion in Madrid!

Posted Apr 17, 2017
Cons: what I would VERY STRONGLY suggest is improving the WIFI connection - we were never able to get service in our rooms, only in the lobby area.
we really enjoyed our stay at the Petit Palace Trimball - Elias and Rebecca were absolutely delightful and very helpful - they are such an asset!
Comment from Hotel Management
May 3, 2017 by Carolina, Hotel Management
Dear client, Thank you for your positive comments relating to our staff, Elias and Rebecca are really nice, we are glad to got her here working with us. And please accept my sincere apologies for the areas where we have let you down. We are currently renovating all the Wifi System. We will continue working to can offer our guest the best service! I hope to see you very son in Petit Palace Triball! Best regards, Carolina Cervera Manager
2 out of 5
by A verified traveler from DALLAS, TX

NICE LOCATION, BUT FACILITY DISAPPOINTMENT

Posted Apr 5, 2017
Pros: nice location close to Gran Via, concierge service (we arrived earlier and they let us leave our baggage in the hotel and return later for check in)
Cons: Elevators, Hotel facilities, AC all year
Location: Gran Via, theaters, markets, metro, shops, tours
Unfortunately , The only thing good about this hotel is the location, it is located literally 25 steps to Gran Via, one of the busiest, crowded, and never sleeping streets of Madrid, we just stayed there for a week, lets start the first thing we noticed was the elevator it was in really poor shape, old dated....one of them had a piece of sheetrock on the floor, instead of the floor and there was no room for 3 persons.., i was traveling with my wife and 2 kids, and we have to wait for turns to use it, the AC on the room was not working, so i called the front desk and they just confirm that it was not working because the nights in Madrid are cold, so i was like...OK but the room is hot,the answer was...well you can just open the window...and i was like really?? im traveling with 2 kids on the second floor, with a balcon view to the noisiest street of Madrid ...do you think thats safe? how I'm suppose to sleep with all that noise?, another thing we noticed was the floor on the bathroom..the tiles were loose so we kept telling our children not to move them or play with them.
Comment from Hotel Management
May 3, 2017 by Carolina, Hotel Management
Dear METCREED, Thank you very much for you review. We are happy to learn yo enjoyed our location and our concierge service. Please accept our apology for the inconvenience. We have shared your comments concerning the A/C with the appropriate team in an effort to improve. We look forward to welcome you back soon. Best regards Carolina Cervera Manager
5 out of 5
by A verified traveler

Posted Apr 4, 2017 on Hotels
Nice hotel :)
Comment from Hotel Management
Apr 24, 2017 by Carolina, Hotel Management
Dear Client, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon., Best regards, Carolina Cervera Manager
5 out of 5
by Aurea

Posted Apr 2, 2017 on Hotels
Great they gave us the room Before it was time to check in. I really appreciated that because of the long flight. The location is also great walking distance to restaurants corte inglés overall it was great.
Comment from Hotel Management
Apr 9, 2017 by Carolina, Hotel Management
Dear Aurea, Thank you very much for your comments. They help us to improve our facilities. We are glad that you had a nice stay and enjoyed our location and our staff. . We would love to see you again in a future, Best regards, Carolina Cervera Manager