Ratings based on 125 Verified Reviews

3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from israel

Very good location h

Posted Dec 23, 2016
Hotel is ok Very good location, in the mane street at madrid, close to everything. Breakfast at 11 EUR, was ok Staff were kindness
Comment from Hotel Management
Jan 9, 2017 by Carolina, Hotel Management
Dear St, Thank you very much for your comments and for spend some minutes of your time in rating us. We are really happy to read that you had a nice stay with us. We work daily really hard to achieve the excellence. It would be a pleasure to assist you again. Best regards, Carolina Cervera Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2016
Nice hotel close to everything in Madrid !!! Staff super friendly, room very clean
Comment from Hotel Management
Aug 1, 2016 by patricia, Hotel Management
Dear guest, Thank you very much for having stayed with us and for sharing this opinion about us. We are very happy that you enjoyed your trip with us and we really hope that you have the opportunity to come back soon. Best regards. Patricia Alonso. front desk manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panamá.

Very nice, centrical, very close to the gran via.

Posted Jun 19, 2016
Very friendly staff, clean and confortable. Close to the gran via and excelent for shooping and for tourism.
Comment from Hotel Management
Jun 20, 2016 by Carolina, Hotel Management
Dear Ramses, Thank you for staying at Petit Palace Italia and leaving such a wonderful opinion about the hotel. First of all, thank you for this nice words about the staff. We will also let the housepper knows about the good service. We hope you have the opportunity to come here soon. Best regards. Carolina Cervera (Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Nice hotel. Great location

Posted Jun 5, 2016
For first time visitors, I think the location is great- close to everything. And friendly staffs.
Comment from Hotel Management
Jun 20, 2016 by Carolina, Hotel Management
Dear Bill, Thank you very much for your review. We are really happy to read your comments. It is a pleasure for us to know that you had a nice stay and we will be very pleased to assist you again in your next trip. Best regards Carolina Cervera (Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the city. Walking distance.

Posted May 31, 2016
Staff was very friendly and helpful. Hotel meet expectations, was close to the city center.
Comment from Hotel Management
Jun 2, 2016 by patricia, Hotel Management
Dear guest, Thank you for having stayed at Petit palace Italia and sharing your opinión about us. We are really glad that you enjoyed our hotel, location and the staff. We always work hard trying to give our guests an unforgetteable experience. We hope to see you again your next visit to Madrid. Best regards Patricia Alonso. Front desk manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from col

Well located but noisy

Posted Mar 28, 2016
To loud in during the night Tasty breakfast but expensive
Comment from Hotel Management
Apr 3, 2016 by Carolina, Hotel Management
Dear Adri, Thanks for your review!,We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations.We apologise if you experienced some noise disturbance you from the street. We hope to see you again soon in Petit Palace Italia! Best Regards, Carolina Cervera (Manager)
2 out of 5
by A verified traveler

More "cons" than "pros"

Posted Jun 4, 2015
Bathroom shower didn't drain well causing shower to flood the room. Elevator door broke causing us to become stuck in elevator. Rooms are small but manageable. Bed uncomfortable for sleeping. Location of hotel is great and staff was very helpful and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great family hotel

Posted May 25, 2015
This was the only hotel that accepted a room for 5.
Comment from Hotel Management
May 27, 2015 by Carolina Cervera, Hotel Management
Dear guest, many thanks for levaing your comments! We are very glad to kno that you enjoyed. We have rooms up to six people that are very useful for families and group of friends. We hope that you visit us again son. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Good and family friendly

Posted May 19, 2015
great for families and excelent location . My stay was comfortable and hotel ideal since this was the only hotel who accepted 5 in a room.
Comment from Hotel Management
May 23, 2015 by Carolina Cervera, Hotel Management
Dear Chris, many thanks for leaving us your comments!! We are very glad to know that you enjoyed in our hotel. It is truth that our family rooms up to 6 people are very useful for families and friend groups. We hope that you come back soon. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Stag do for 15

Posted May 11, 2015
Pros: Location
15 of us from UK stayed here for a stag do. Check in was quick and painless, staff were friendly and hotel is nice and clean. Big walk in shower and VERY firm beds. No issues whilst there and brilliant central location. Would recommend.
Comment from Hotel Management
May 13, 2015 by Carolina Cervera, Hotel Management
Dear guest, first of all many thanks for leaving your comments, they are very important for us. We are very glad to know that you enjoyed your stay. We hope that you come back son. Kind regards Carolina Cervera Manager